Once the project came together the results were amazing. Outstanding workmanship and we are very pleased with our new kitchen. read more

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I loved Badcock. Badcock help me set up my house. I help my daughter set her apartment. They had some reasonable prices. Our whole bill was not over $400.00. I got two set of dryers , two set of washing machines, dinner room table and chairs, an bedroom set, bunk bed, a sofa, Ps5. I will miss this store. read more

Customer service is not one of the things you will find here. I asked Bree if she could look up a certain flooring product to view the color and see if there were any others close to it. I was told that they don't provide that service and that I have to come in and search through their products myself. I can only conclude that they either 1) don't know their own stock to be able to guide a potential customer, or 2) are too lazy to guide and work with a potential customer. Take note Bree: you or your store policy just lost a potential customer and earned this glowing recommendation for everyone to go elsewhere. read more

We had a great experience with the sales staff. They have great prices and professional installation. The installer was great and fast and the in store attention and estimate was great as well! We are very very pleased! read more

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I was intrigued by the sales pitch and the all-inclusive set-price 'Kitchen project special' that they were running last year and unfortunately contracted a project before doing my due diligence and research, and this is a large personal regret which has lead to over a year of frustration for an incomplete project. I was told that all of their work is done in-house but that they do contract out for a few things like the countertop and plumbing. BJ gave us the sales pitch and told us that he personally did a lot of their showroom work and would likely be doing a lot of the work on our project himself. BJ came the week before our project to do a walkthrough and then said that he would show up on demo-day and would be my contact throughout the project and gave me his business card. However since that day before work began, not one person from their office has returned to my home, aside from one newly hired person who came only to do my punch list, before all of the work was completed. I was told either BJ or their designer would come to do my walkthrough but it ended up being a brand new employee who they had just hired, who knew nothing about my project and who showed up 2 hours late. Every person that entered my home was a contracted workers with a language barrier. These two things in themselves were not an issue, however many times they would come not fully sure of what work was supposed to be completed or wouldn't be prepared with supplies and would be asking me what needed to be done or if I had the supplies. Or workers wouldn't be able to complete all of their work because there was another task (ie: plumbing or electric) that was incomplete. This was the only reason the language barrier became an issue is because I was not supposed to be the one managing or directing my own project and it was difficult to be able to effectively communicate. Because no one from their office was overseeing or having eyes physically on the project as it continued, this led to a myriad of mistakes throughout the scope of my project The upper cabinets cabinets were initially installed a foot too low. Plumbing holes drilled improperly causing immense pressure on pipes. The side panel of my counter was installed incorrectly and was also missing an outlet which was supposed to be installed. I didn't have a properly installed microwave plug for a year. I overheard a phone conversation in which these mistakes were discussed between the workers who were at my home, and BJ who was at the store location. BJ was heard stating that the 'last thing he wanted to do was to have to tear things down, potentially reorder materials and redo the work.' He asked if the homeowner (me) noticed any of the mistakes and 'if I seemed to like how it looked and didn't notice or mention that anything wrong, then they could potentially leave it how it was and that I likely wouldn't even notice until after my project was complete, because only then would I discover that not all of my countertop appliances would fit under the upper cabinets.' I was completely shocked by the level of dishonesty in this one telephone conversation which displayed how they are willing to purposely cover up mistakes unless the homeowners notice and will not inform the homeowners. A year later and my project is still incomplete. The crown molding was installed poorly and had mismatched colors. They filed a claim with the manufacturer to replace the crown molding but when they sent someone to install it, he put a hole through my ceiling when trying to remove the other crown molding and then Flooring and Cabinet Store told me they would not complete the work but would leave the new crown molding and I could hire someone myself. I requested money back as this was an incomplete project. They only offered $300 for them to not complete the work and no not have to come back to repair the hole in my ceiling, which is an offensive offer but I just was too tired to deal with them any longer. read more

We had the kitchen remodeled about 2 months ago everything was done as promised except we had a misunderstanding with the type of cabinets doors .we met with the owner and the manager and they quickly resolved the problem. I was surprised that the owner met with us and corrected the problem in a timely manner I would highly recommended this company. read more

I am only giving one star because it is making me. Something to note before you even start, they will ask you to sign their contract and not mention that even after you put down a deposit, that no work will be done until you pay the entire balance of the bill. My bill was paid in FULL in December and work was not completed until April. We started the remodel in October of 2019. They finally finished in April of 2020. 6 months. First, they moved my refrigerator. It seemed alright and then it started making hollow ice. I emailed and asked and they stated that it was my refrigerator. It had never done that before, it only started after they moved it, but it still was not their fault. A week later, there is a flood in my kitchen and garage. They tried to say that it was my hot water heater. I had to call another repairman to come over. The water line to the ice maker was cracked because they put the refrigerator on top of it. The crew also patched a place in the wall of my garage with masking tape where the water line was run. It was only repaired when I pointed it out. There were other holes in the wall in the garage that also were not repaired until I pointed them out. How is it the customer's job to remind them to do the job they were paid to do? This was the case across this entire job, the kitchen and the bathroom. They fixed things that were done incorrectly but it should have been done right the first time and secondly, it should never be the customer's job to let them know that they are not doing what they were paid to do. My dishwasher was installed twice by one team incorrectly and twice by the second person. It is still crooked. My microwave worked when they started, after they installed it, it no longer worked but that was not their fault either. I was promised when I signed the paperwork that everything (kitchen design) would be the same size. I lost cabinet space under the sink and the cabinets are NOT the same size. After I gave them all of my money I learned that they were not going to be able to do my cabinets the same size as before as their suppliers don't make them that size.About a week or so in I realized that the shower was not being built according to plans, they were making it the same size as the old shower.I pointed it out to the worker, he said that it was correct,it was not. Had I not pointed it out, they would have built the shower incorrectly. He admitted that he did not look at the plans.The light fixture was installed off center in the bathroom.I had to request that they fix that as well. The new vanity was shorter than the old one yet they still installed the light in the same place.I am NOT a project manager. They should have followed the plans and it should never have been my responsibility to make sure that they were doing their jobs.Next they installed the shower head so low that we could not fit under it. In fixing that mistake all of the accent tile in my shower was wavy. They said that the wall wouldn't look right if they had to fix that but what were we supposed to do? We need to fit under the shower head.They should have torn the whole thing down and started over then, but instead, they tried to do it the easy way and my shower does not look like something that costs 9K. You have to watch every move that they make. You'd better understand construction and know what they are supposed to do because the crews that they employ will not. It is exhausting to have to keep begging to get the job done correctly.I paid a premium to this establishment so that I would not have to act as a project manager.I had to take many days off work just so I could be in the house to supervise these people and make sure that they were doing what they were supposed to. A gift certificate for dinner was kind and I will give them that, they didn't need to do that, but it doesn't begin to make up for my lost wages from missing work and the hours and hours of work that I had to put in to emailing back and forth and badgering them to do what they were paid to do. read more

We had a great experience with estimate, in store time and installation. The installer was great and fast and the in store attention and estimate was great as well! We are very very pleased! read more

We did love our new wood look tile floors. Steve our sales person was very nice in the beginning until we started to have problems. We started having efflorescence coming through the grout (white crystals). They did come back out and took all the grout out and replaced with new. After reading up on efflorescence the concrete should have been sealed before installing the floor which they didn't do. We still have the problem. If you have issues Steve isn't the are most pleasant person to work with. I don't usually do bad reviews but couldn't look past this one as I'm having to look at the floor every day with white stuff coming through the grout and it's very visible. Absolutely horrible. Will not be doing business with them anymore. read more