I recently worked with dent and scratch pro to get an estimate for damage from an accident, and I…read morehonestly cannot recommend them enough. From the very first message, their communication was outstanding. What really stood out to me was their transparency around pricing. The estimate was detailed, fair, and competitive--I genuinely felt like they were looking out for my best interest rather than trying to upsell unnecessary repairs. In an industry where that can be rare, it meant a lot. The staff were courteous and knowledgeable. If you're looking for an auto body shop that communicates well, offers honest value, and treats you with respect, this is the place. I'm so grateful for their help and would absolutely return if needed.

I had a great experience at Dent & Scratch. I went to 3-4 different shops in the Black Mountain…read morearea for a quote for some damage to my bumper & Dent & Scratch gave us the best price by far. One of the other shops quoted us twice as much as Dent & Scratch. We were able to get in for our repair very quickly & the repair was done in less time than expected (they quoted me 3 days and it was done in 2). The car looked great afterwards. I would highly recommend this shop.

I requested a quote for a door ding via Yelp and Myke was asking quick to respond with clear…read morepricing. We scheduled for Monday just a couple of days later. Jonathan was my repair person for my door ding and lucky for me he came even earlier than expected because he happened to be in the area near me since I work from home this is always welcome. Jonathan did a great job giving me an overview of what was to come and it took all of 15 min for the ding in my back rear door to get repaired and I didn't even have to pull it out of my garage. Love that. I'm such a nitpicky person I notice dings and scratches on cars so this was a great way to make things look cosmetically a lot better on my car. I've got a new recommendation if anyone needs the same kind of repairs. We may go ahead and book for my husband's car soon as well. These guys are professional, well priced and very thorough. 10/10 would use again, Jonathan was great!

If I could give these guys 6 stars, I would. Tim was early, took care of the dent quickly and came…read moreto my work to do the work. I couldn't be happier with the quality of the work, the scheduling or their quick responses to any questions! These guys and their sister company Bumper Time are GREAT!

Honest price and fast work. Painted both my bumpers on my Nissan Sentra for a great deal and even…read moregot a free wash and headlight restoration. Thank you DentFinish team!

Once again got a door ding on my challenger in almost the same exact spot but it was much worse…read morethis time. Reached back out to Ros and he was able to squeeze me in within two days and fixed not only that dent, but three more I didn't even know about. Amazing price and the quality of work is outstanding.

Thank you for a wonderful service! If you need anything, I'll strongly recommend Antonio's car…read moreshop. Easy, fast and honest. Thank you, I'll be back if I ever need anything for sure :) Elena

I'm updating my original 5-star post to show the beautiful work done by Dent and Scratch Pro in…read morePoway. New bumper, clean headlamps, new side mirror, new hubcap, dents and scratches gone! Thanks for the great job!

Randy and his team worked wonders on my car painting and replacing some trim and made it look like…read moreit was right off the lot. The customer service and work is highly recommended. Thank you Randy!

1. Manager, Matt, and Service Writer, Trevor, were not on the same page which resulted in a "bait &…read moreswitch" situation involving my initial estimate and drop off. 2. Service Writer spoke down about manager repeatedly and said "don't listen to him" when confronted about situation #1. 3. Service Writer became threatening during situation #2 and said he would be "buttoning" up the car so I can take it elsewhere. 4. Service writer did not adequately communicate timelines. He would repeatedly tell me to pick up tomorrow, then tell me there was a delay. This occurred for 10 days. 5. Service Writer then quit communicating and responding to my texts, which was the preferred method of communication as stated by the shop. So a phone call ensued. 6. Phone call in situation #5 was for an update on picking up my vehicle. Service writer states fuses are blown (something unrelated to what we brought the vehicle in for). Tells me my car is old and it was a problem when we brought it in (vehicle is maintained with service records in a family that owns an automotive shop). I ask questions, service writer starts laughing at me. 7. As a result of situation #6, service writer informs me it looks like they'll have my car for longer and "will be in touch whenever it's ready". 8. I report situation #7 to insurance and they call the shop, twice, for an update and are hung up on or are put on hold for over 30min. This is per USAA property damage claims rep Jared Gomez. 9. Manager calls me to tells me something happened to the car and every fuse is blown. They need another few days. They refuse to let me come look at it at this point. 10. Manager drops off to my husband's mechanic shop with several issues involving acceleration. Technician runs a scantool and resets modules. Tech informs me that Caliber Collision jump started the vehicle "backwards" which resulted in fried fuses. 11. Upon entry of vehicle, we notice dashcam has been ripped from a direct-mount installation. Dashcam now is broken and requires replacement. 12. Per Bureau of Automotive Repar, it is against their laws to alter a customer vehicle without their consent. This includes the removal and uninstall of constant recording devices. Manager informed us via email it was shop policy. Manager could not provide any written literature or agreements I had signed stating that. Had the manager informed of us an existing shop policy in the beginning, the dashcam would've properly been removed. 11. Caliber collision broke a piece on my door panel during installation and tried to tape it together. Overall, we are very dissastisfied with this service and will do what we can to recommend friends and family seek another shop. I will be reporting this to the BAR.

Great experience from start to finish. Pricing was fair, and they repaired multiple dents on my…read moredoor and trunk corner; no trace they were ever there. Communication was consistent and professional the entire time. Highly recommend for anyone needing quality dent repair.

Punctual, great communication, and fast but excellent work. Smoothened out a small ding I had on my…read morenew car in under 30 minutes. A great "good to have" in your contacts. Thanks!

I must sing the praises of Hector Rodriguez at Carillo's Auto Body #2, 8170…read moreParkway Dr., La Mesa. Turns out they do all the body work for Mazda of El Cajon. I could not be happier with the results. My Mushi is as good as new. Bonus! They will wax him for free in a couple of weeks after the paint is fully cured. I am a happy girl!

I got rear ended and needed a total backend job for my Jeep. Hector and his team took care of…read moreeverything. I didn't have to call the insurance company once! This place is amazing! Look no further! Would highly recommend, way better than a dealership. They didn't overcharge me, and gave me a fair price. Their work was flawless, my car looks brand new. You can't even tell it was in an accident. They actually care about you. They even gave me text updates throughout the whole process AND as a special treat, they even detailed my car inside and out! Enterprise rental car is also down the street, so I had east access to get a car while mine was getting fixed. I'm never going any place else.

If I could give these guys 6 stars, I would. Homero was right on time and super nice, plus he came…read moreto my job site to do the work after someone did a hit and run on my car. He also found some additional scratches I hadn't seen, fixed them and didn't charge me extra. These guys and their sister company Dent Time are GREAT!

Mary is God-sent! I…read moregot a small, dinky little paint chip on my car. Literally like a couple grains of rice. I've called around, sent pictures, they all quote about $700. I said I just wanted to make sure it gets fixed so it doesn't get worse. Mary was the ONLY one who suggested to simply get paint pencil from Toyota and call it a day. She said it won't be that pretty, but it will get the job done. If I go with them, they will buff out the entire section, she explained everything thoroughly so it made sense why the charge the amount. I asked more about the paint pencil and she walked me through how to ask Toyota, what to do, what to watch out for... $40 later, problem fixed! I basically didn't want to leave the paint cracked because it will cause rust, so that's what I was avoiding. I sooooo appreciate the alternative she gave, which lost her the business, but absolutely gained a future customer! I will definitely come to her if I actually need something done and highly recommend her for her honesty and best customer service practices!