Through unfortunate circumstances, I have been a repeat customer at Carrillo's more times than I care to recollect and my review needs an updating. The manager, Hector, and his team have been nothing short of amazing in their work on my vehicles. Whether it be a larger insurance claim or a small out of pocket repair their work has been efficient, quality and reasonably priced. While I prefer not to have to keep going to them over and over and over, I wholeheartedly endorse their work! read more

I must sing the praises of Hector Rodriguez at Carillo's Auto Body #2, 8170 Parkway Dr., La Mesa. Turns out they do all the body work for Mazda of El Cajon. I could not be happier with the results. My Mushi is as good as new. Bonus! They will wax him for free in a couple of weeks after the paint is fully cured. I am a happy girl! read more

Carrillo's Auto Body Shop - Carillo's Auto Body #2, 8170 Parkway Dr., La Mesa. - Auto Repair Near Me - La Mesa, California

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I got rear ended and needed a total backend job for my Jeep. Hector and his team took care of everything. I didn't have to call the insurance company once! This place is amazing! Look no further! Would highly recommend, way better than a dealership. They didn't overcharge me, and gave me a fair price. Their work was flawless, my car looks brand new. You can't even tell it was in an accident. They actually care about you. They even gave me text updates throughout the whole process AND as a special treat, they even detailed my car inside and out! Enterprise rental car is also down the street, so I had east access to get a car while mine was getting fixed. I'm never going any place else. read more

Carrillo's Auto Body Shop - Car detail inside - Auto Repair Near Me - La Mesa, California

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Brought in my car and was greeted by hector Rodriguez this is my second car that has been worked by Carrillo's and both times had the pleasure of working with hector who explained the process from start to finish, again really impressed by the quality of work and detail if someone is looking for any type of bodywork no matter how small or big , go see carrillos auto body Thanks again happy customer read more

Sadly, I had another accident (not my fault) but of course Hector at Carrillos Auto Body was my first choice to call for my car repairs. Always professional, super helpful, I worked with Pablo who kept me updated with car details and the insurance. Always happy and satisfied with their work. Highly recommended. read more

This place is amazing! Somehow they quoted 5 times higher than the lowest other bid I got for auto body work and 2.5 times higher than the other highest bid. They really want you to go through insurance to jack up the prices. read more

Awesome and quick service! AAA recommended them and from the moment I walked in to the moment I picked up my vehicle, I received professional, seamless, and prompt service. Mario kept in daily communication with me as to the progress of my repairs. Highly recommend this place if you, unfortunately, find your car in need of body work. read more

They do great, quality work. The family that owns the shops do a lot for our community.

Wonderful & Delightful folks to with. Efficent, always In touch with me. Timely work and wouldnʻt go anywhere else. read more

The staff here is so great, even when they are busy the girls at the front desk have a smile on their face. Hector and Alex took care of my Camry in getting my windshield and sunroof replaced as well as taking care of some paint work on the front bumper. They kept me in the loop on the process. I can't recommend this place enough. I've been looking for a reliable fair place, and now I'm not going to take my car anywhere else. read more

Carrillo's Auto Body Shop - Fixed front bumper and replaced front windshield and sunroof. - Auto Repair Near Me - La Mesa, California

After my car was vandalized I took it to Carillos at the suggestion of someone who'd been there before. It was always really easy to connect with someone, have my questions answered and all communication was met with friendly individuals. Alex was kind, attentive and honest. He provided realistic timelines and very responsive to communication. I got my car back and it looks perfect and probably even better than it was before the incident. Not that I want something like this to ever happen again but I'd definitely go back here for any body work needed. read more

Carrillo's Auto Body Shop - Auto Repair Near Me - La Mesa, California

Do not hesitate to use Carrillo's Auto Body Shop in La Mesa! They have a great reputation. However, if you're interested in why I only gave them 3 stars, when I'm usually a 5-star-giver, read on. SITUATION: I backed into a metal pole at the Shandon Rest Area on Hwy 46 in Central California. Crunched the spoiler on our 2011 Lexus ES350. I could have lived with the damage, since the damage to the trunk was barely perceptible to the naked eye, and I had touched up the white cracks in the spoiler with grey touchup paint so it was less noticeable. However, my wife wanted it repaired so it looked like it did before. A reasonable request. WHY THEY ARE GREAT: They were an immediate recommendation by our beloved repair shop. Staff was super friendly. The estimator (Hilder Goint) was friendly and thorough. Our AAA estimator also told us "oh, Carrillo's is a good shop" ONE OF THE BAD PARTS: When we picked up the vehicle, the cargo net was just laying loose on the trunk floor. One the anchors was missing. Had I not opened the trunk to look, they would have allowed us to drive home like that. That cargo net has always been in regular use, and was intact when we dropped it off. They did agree to order a part, and days later (I had to call them, they did not call me) we came by, and they jury-rigged it with a metal screw. Disappointing. THE WORST PART: We dropped it off on 11/15/2022 and on 11/30/2022 the repair guy Hector Rodriguez called me with the "good news" - the car was done! Only it was NOT DONE. Guess what? The spoiler, the sole reason we took the car in to be repaired, was NOT replaced. Hector proceeded to give me a fairly long explanation which included phrases such "Lexus won't sell us a new spoiler", and "don't want to drill holes in the trunk, could leak" and "if you find a spoiler shop on your own, maybe they can do it". REALLY? After all this time, with no warning ahead of time, it's "come pick up your car" and yet there is no spoiler? I can definitely understand, from a business point of view, that since it's an insurance claim, it makes good financial sense for the repair shop to "fix the car", get the deductible payment, the insurance payment, oh and so as not to mess any of that up, keep the "can't replace spoiler" news secret until it's time to pick it up. Thus my 3-star rating, when oh how I had expected to rate this "fine shop" with five. Don't hesitate to go to Carrillo's - but I would recommend leaving nothing to chance, and being on them pretty thorough, repeatedly asking them "are you sure you can get the parts needed?" and "Will you be able to restore the vehicle to it's original appearance?" and "again, are you sure about the parts?" read more

Carrillo's Auto Body Shop - Relatively minimal damage to the original spoiler, but it didn't look nice from close up - Auto Repair Near Me - La Mesa, California

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I had my 5 series BMW worked on and Hector and the crew did an awesome job. Carrillo's Auto Body Shop in Parkway drive has got to be the best in San Diego. The communication was impeccable. Work was done on time and It came back looking perfect. Just amazing, thanks guys. Kevin :) read more

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I recently had the privilege of working with this collision repair shop and with Hector from the initial consultation to the final inspection, the customer service I received was top-notch. Hector was friendly, empathetic, and communicative throughout the entire process. He kept me informed about the status of my vehicle The car was completed promptly and to a high standard. I'm extremely satisfied with the workmanship. What really stood out, however, was the exceptional customer service. The team went above and beyond to ensure I was satisfied I highly recommend this auto collision repair shop to anyone in need of reliable, stress-free, and professional service. Thank you for taking care of me and my vehicle! read more

I noticed a concerning noise when driving my car on the highway last week and called a mechanic to set up an appointment. The mechanic quickly identified that the issue was an auto body issue, not a mechanical issue, and I didn't know where to start in finding an auto body shop. Carrillo's was on my way home from the mechanic and they were able to look at my car within minutes and provide a quote. They ordered the necessary parts and asked me to drop my car off the following week. Within a few days I had an entirely new bumper that had been painted to perfectly match my car. The noise is gone and I am satisfied with both the time and price of the repair. I would recommend Carrillo's to anyone! read more

Carrillo's Auto Body Shop - Repaired Car - Auto Repair Near Me - La Mesa, California

So my 2015 Corolla started chipping paint and carillos was more then happy to take it in and fix it up for me. They were not only VERY nice, but also did it very quickly. Tyler is just AMAZING! He explained the process before hand and kept me updated while they had my car. I highly recommend! read more

Carrillo's Auto Body Shop - Auto Repair Near Me - La Mesa, California

The team at Carrillos is professional and honest. I have brought my car there twice now and both times the service has been excellent, but it doesn't stop there, the quality of work is unmatched. My car looks like it came off the showroom floor. Also they don't cut corners and the value you get is something you can't find anywhere else. If you want your car fixed right and delivered back to you on time you need to use Carrillos! read more

I have known Tony Carrillo for many years. We have used Carrillo's Auto Body for our auto body repairs. Excellent service and great work. I highly recommend Carrillo's Auto Body. read more

Being involved in an accident is obviously not a good feeling. Having an awesome Auto Body Shop that you can trust, being taken care of and having your vehicle back looking like new IS A GOOD FEELING. I've utilized this facility on numerous occasions and I have never been disappointed! With the owner Tony, and the General Manager Hector you are in "Good Hands" and I can say without a doubt you and your vehicle will be taken care of read more

A BIG Thanks to David Leyva & his guys at Carrillo's Auto Body - La Mesa. Team member "Dario" took on the task and did a sweet, clean install of the Westin side-steps this morning! They got me in/out quick! If you need help with after-market installs or any other vehicle needs, call the shop and let David know I sent you! #herecomesthehotsteppa #chevyadventures read more

Carrillo's Auto Body Shop - Auto Repair Near Me - La Mesa, California

Hector at Carrillo Auto Body helped me with a rear view mirror cover situation; he is kind and trust worthy person. I highly recommend this auto body shop (: read more

We're there for a first time and definitely recommend it 100% they are super professionals,wonderful job. read more

Brought my 2017 Subaru in for an estimate and fix of my rear bumper from a rear end collision. The people there were very friendly and quick to give me an estimate and timeline of repairs. They also coordinated with the nearby Subaru dealership to take care of some repairs that only the dealership could perform. Carrillo's kept me updated throughout the process and once it was ready for pickup, I was surprised to find that the entire car was cleaned and wheels shined. The car was good as new. Will definitely be coming back for all my car repairs. read more

Body repair, a bit of an insurance problem till I talked to Tony, the owner. Once he got involved all my problems were solved. Thanks Tony!

Someone t-boned my car in a parking lot and Carrillo's had come highly recommended. I worked directly with Tyler from the shop and he made the experience so smooth and seamless! I wasn't without my car for a lengthy period of time and he even asked if I would want to remove some dings on my door at minimal charge since the panel was already being removed for the accident repair. All around, 5 STARS and service! read more

First of all I want to thank Carrillo's auto body shop for doing a great job on fixing my car. I have a bad experiences with auto shop before to where they charge u like money just appears in thin air, carillo didn't just exceed my standards but surpass it. They quote me a price and it was less than what it says. And told me x amount of days and my car was done at the day they said it was going to be. My car looked like nothing even happened to it. I couldn't ask for anyone better to fix my car and future cars besides carillo. They were very friendly, welcoming, accommodating, and most of all they get the job done and they it done right. So again Hector thank u for taking great care of my baby. read more

This is the second time I took my car to Carrillo. Hector was the one that took care of my car. He was so professional and giving me all the details what needed to be done. Hector went above and beyond what I asked. One of my rim was pretty scratched up and he took care of it without me asking. And he went out of his way and detailed my car. If you need a good place to fix your car don't hesitate to bring it to Carrillo. Hector has the best customer service. read more

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I've taken my Subaru Outback here now twice for body repairs and they have been great both times. The service was great from start to finish, they were great with updating what they were doing, status of the car/parts, and were thorough when explaining the damage. They were faster and lower than any other quote we had received and now because of our experience and their job, we won't be going anywhere else for any of our cars. I highly recommend bringing your car here for a repair of any size. Make sure you ask for Hector, he helped us out both times and now we will always ask for him. read more

Hector has great customer service and goes above and beyond for his customers. Always greeted with a smile. He will do anything he can to make sure to take care of your needs. Anything you need for car needs don't hesitate to take your car here and ask for Hector. My car looks amazing Thanks Hector and Carrillo's Auto read more

The best auto body company in San Diego. Been a customer there a few times and the work they do there is excellent. The paint always matches no matter the age of your car and the repairs are perfect. Hector , Alex and the office staff provide excellent customer service. Highly recommend this shop. Went to the la Mesa location. read more

Hector was super helpful providing me with an estimate. The estimate was done based on photos. The dealership damaged the vehicle I intended on purchasing. I sent photos for a rough estimate of damage. read more

Carrillo's Auto Body Shop - Vehicle sustained damage prior to my test drive. - Auto Repair Near Me - La Mesa, California

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Second time i come to this place and THEY NEVER DISAPPOINT! They immediately took me in and they had my car fixed so fast and so well detailed! They are super friendly and they are super helpful! Ask for Hector if you ever go! Super nice and super great guy! read more

Carrillo's Auto Body Shop - Auto Repair Near Me - La Mesa, California

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If I could give 10 stars I would. They are pleasant and easy to work with. Their workmanship is excellent and even had me bring the vehicle back after 30 days after the paint had fully cured to wax it. I have never had such great services and been so happy with the final product. read more

The staff at Carrillo's Auto Body are friendly and kind. I was able to get an appointment the day after side swiping my garage door. I was seen by Andres, who offered to have one of his techs see if they could buff out the area. They did an excellent job and you would never know there was a large white paint strip along the length of the right rear panel. Superior knowledge and service. Will be back for another cosmetic job that requires painting. So glad to have chosen Carrillo's they have a long history of top quality auto body repair and came highly recommended from the Lexus dealership in El Cajon. read more

Fantastic job all the way around, from the front service desk to end result. Alex and the entire team were efficient, courtesy, very timely and consumer conscious. Highly recommend read more

Very impressed with the General Manager Hector Rodriguez and all the employees at Carrillo's, my Wifes car was in an accident and they were very helpful and did a great job! From the first contact to the end, they made me feel like family. The end result of the front-end damage made the whole car look brand new. Highly recommend! Thank you Hector and your staff for your speedy and professional service! read more

I had some work done by another Autobody shop located in Vacaville. I was not happy with the result. I just moved to San Diego and went to Carrillo's on 10/28/22. They were fantastic! Exceptional customer service starting with the female receptionist all the through to the wonderful man that provided what needed to be done. He had the work that same day and my Hyundai Tucson 2022 looks fantastic. I highly recommend Carrillo's for quality work and outstanding customer service. I am new to the San Diego area and will definitely use them again in the future and will recommend to friends and family!!! read more

I brought my 2023 Subaru to Carrillo's at the suggestion of El Cajon Subaru. A bucket fell off of the work vehicle in front of me and damaged my front bumper and fog light. They were fast to give me an estimate that I thought was very reasonable. As soon as the parts came in, they fixed everything in a timely manner. I have zero complaints and would definitely use them again. Alex the service rep was very kind and professional. He was also sympathetic and showed empathy to be personally. I shared with him some family issues. I'm struggling with, and he was very kind. I wouldn't hesitate to use them again , they were very straightforward. I would say they have to be doing many things right to have El Cajon. Subaru refer them as well. Best of luck to everyone at Carrillo's autobody. read more

CARRILLO'S auto body repaired our paint issue on a Hyundai Sonata and we couldn't be happier. Hector took the time to explain the process and the car was ready when promised. Their customer service is second to none. Highly recommend them. read more

I called five minutes before I showed up and they were not only able to see me, but they made recommendations that would've been more affordable, but still solved the problem with the same quality. Both gentlemen that I spoke to were highly professional, respectful, understanding, and kind. I was devastated by my car having damage to it within months of purchasing it brand new. Both instances of damage had nobody taking responsibility for them and it was super discouraging and defeating, knowing how hard I had worked for this car. My car when they finished, looked better than it did when I had originally purchased it and extremely way better than any car wash could've made it look. My car has never shined so bright. I recommend this place 1000% and know where I will be coming for any future instances of my car needing work! read more