1. Manager, Matt, and Service Writer, Trevor, were not on the same page which resulted in a "bait & switch" situation involving my initial estimate and drop off. 2. Service Writer spoke down about manager repeatedly and said "don't listen to him" when confronted about situation #1. 3. Service Writer became threatening during situation #2 and said he would be "buttoning" up the car so I can take it elsewhere. 4. Service writer did not adequately communicate timelines. He would repeatedly tell me to pick up tomorrow, then tell me there was a delay. This occurred for 10 days. 5. Service Writer then quit communicating and responding to my texts, which was the preferred method of communication as stated by the shop. So a phone call ensued. 6. Phone call in situation #5 was for an update on picking up my vehicle. Service writer states fuses are blown (something unrelated to what we brought the vehicle in for). Tells me my car is old and it was a problem when we brought it in (vehicle is maintained with service records in a family that owns an automotive shop). I ask questions, service writer starts laughing at me. 7. As a result of situation #6, service writer informs me it looks like they'll have my car for longer and "will be in touch whenever it's ready". 8. I report situation #7 to insurance and they call the shop, twice, for an update and are hung up on or are put on hold for over 30min. This is per USAA property damage claims rep Jared Gomez. 9. Manager calls me to tells me something happened to the car and every fuse is blown. They need another few days. They refuse to let me come look at it at this point. 10. Manager drops off to my husband's mechanic shop with several issues involving acceleration. Technician runs a scantool and resets modules. Tech informs me that Caliber Collision jump started the vehicle "backwards" which resulted in fried fuses. 11. Upon entry of vehicle, we notice dashcam has been ripped from a direct-mount installation. Dashcam now is broken and requires replacement. 12. Per Bureau of Automotive Repar, it is against their laws to alter a customer vehicle without their consent. This includes the removal and uninstall of constant recording devices. Manager informed us via email it was shop policy. Manager could not provide any written literature or agreements I had signed stating that. Had the manager informed of us an existing shop policy in the beginning, the dashcam would've properly been removed. 11. Caliber collision broke a piece on my door panel during installation and tried to tape it together. Overall, we are very dissastisfied with this service and will do what we can to recommend friends and family seek another shop. I will be reporting this to the BAR. read more

I dropped my car off last week but when I called in the young man at counter had assisted me over phone I believe his name was Tony I was very ni e and answered all of my questions. His personality kind and calming in person as well as over the phone. Trevor assisted with scheduling my repairs he texted me updates regularly and answered all my questions. I have brought my car here for over 20 Years and things just continue to get better. I am a talker all the staff I spoke to were ki d and listen to all my stories. I say thank you to all the staff at caliper collision job well done. read more

Recently my car was hit and my insurance sent me to Caliber Collision and I have to say that I was blown away by the quality, but mostly the customer service. Rudy kept me up to date on the repair and had the car finished before the anticipated date. The quality of the repair was top notch, but what really blew me away is that since I live so far from the shop, I wasn't able to get to the shop before they close due to my work hours. Rudy was kind enough to drop my car off back to me at my home and I live almost 17 miles away from the shop. To me this was next level customer service and I appreciate the great work and customer service from Caliber Collision. read more

I brought my truck in for insurance body work repairs. The whole right side needed repairs so when they pushed back the initial estimated completion date, I was ok with that. After that, they kept pushing back the date for various reasons, one being that the right side mirror had gone missing. Another excuse they gave me was that they didn't have enough clear coating. Two and a half months later, I'm able to finally pick up my truck. But it wouldn't start! The battery terminal connectors were all scratched up and one was missing a screw so it was loose. I brought it to my mechanic to test the batteries and maybe get the screw replaced and they found a rag ON TOP OF THE TURBO! It was burned and smoking! If I drove my truck further than that, it would've caught the whole truck on fire. Communication with the estimate adjuster, Trevor, was fine, but I will never get body work done with Caliber Collisions again. read more

David was great and fixed my car. Will reccomend to others and use them in the future.

Randy and his team worked wonders on my car painting and replacing some trim and made it look like it was right off the lot. The customer service and work is highly recommended. Thank you Randy! read more

Caliber Collision - Body Shops Near Me - El Cajon, California

Exceptional service from all employees. Trevor was very helpful and kept me informed regarding every step of the repair process. Tony was very helpful whenever I called and answered questions. The technicians who did the work on my car were perfectionists and my car looks absolutely beautiful. Many thanks for a job well done. Lori read more

I had Caliber Collision fix my car because i know i am in Good hands! Alfonzo, and Tony were very helpful with me throughout my experience with repairing my Vehicle well everyone! they helped me get a rental for a great price & detailed every little thing on the repairmen. i Highly recommend this shop. thanks again for helping me out and communicating. 2 days before Due date car was Finished read more

Service was fantastic here. Staff was very transparent with what was going to be done and price. Would recommend

At first it wasn't going so good when it got the estimate (the 1st guy didn't call me back at all, like for a LONG min - I had to call them), but once I got in touch with Alfonso the process went smooth and quick as possible --- BUTTTT when I picked up my car there was NEW scratches AND a chip in the paint. They told me that they would fix it by repainting it, but that I would have to bring it back for "about" 2 days and they WOULDN'T be able to get me a replacement car in the meantime. I'm NOT happy to say the very least. ***Would anyone know if this is even legal to NOT give me a replacement car for what THEY did???*** I brought my car there to get fixed - Not to have ANOTHER problem because i brought it there!!! Def won't use them again. read more

Best place to fix your car very professional and hard working crew . Got my car fixed there and they got it done just like how I wanted ! Very talented people. Make sure you ask for Trevor Davidson when you get there, he will take care of you. read more

I would to thank Rudy and Tony for their professionalism, kindness and support during the process of me getting body work done to my car. I really appreciate your hard work! read more

The best experiences are experiences that are fast and drama free with no fanfare. Where the business delivers on the services you want without any fuss. The payoff is the final product. That is what we got with Caliber Collision. My wife got into an accident late last year. Some stranger wasn't paying attention behind the wheel and hit my wife's car unintentionally. The damage was minimal but the dents and the chipped paint needed to be addressed. Looking for places to get the work done. We chose Caliber Collision for repairs. Dropping off the car. We had the car inspected beforehand to determine the extent of the damage and the repairs that needed to be done. Upon inspection, the repair place determined that my wife's car needed a whole new bumper. They gave us the quote which was thankfully covered by the other person's insurance. Repairs were done pretty fast. It only took four days to fix. Plus they delivered my wife's car straight to our house. No need for us to pick it up ourselves. Overall, great customer service. Work was prompt and efficient. I was comfortable throughout the whole process. A stress free transaction. I highly recommend going to them for any type of automotive body work. Thank you Caliber Collision. read more

Caliber Collision - New bumper. Was dented and had chipped paint. Looks brand new again. Wife is happy. - Body Shops Near Me - El Cajon, California

THANK YOU CALIBER COLLISON After getting into a car accident the very DAY after my bday, CALIBER COLLISON made getting my car repaired such a breeze. 10/10 recommend Communication 10/10 Front desk 12/10 Armando 12/10 MY CAR 1000/10 Thank you guys for being so quick to take my car in, for having the best customer service, and for going above and beyond with my car repair and I can cleaning the inside. You guys are the BEST!!! My paint looks beautiful You would never have guessed that my car was hit with the way they left it looking newer than it did. ‍ Forever loyal customer god forbid an accident be the cause. read more

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I got into a fender bender and this was one of the places my insurance company recommended. Trevor and the rest of the staff were always very friendly and on top of keeping me informed of all the steps in the repair of my car. They called the rental car company to pick me up before I even had a chance to ask and I was able to leave the rental with them to be returned. It was a much more enjoyable process than I could have imagined, as enjoyable as having to have your car worked on can be. I'm glad to have my car back and she looks good as new! I would definitely use Caliber again if I need them! read more

Our car was worked on at Caliber after an accident no fault of ours. They were timely and Trevor kept us updated throughout the process. When we picked up the car, it was like new. He even looked at some scratches on our other vehicle and tried buffing it out. His customer service was personable, attentive, and much appreciated. read more

I had work completed on my car at a dealership. The evening I picked up my car, I noticed my right, front panel had a gap at the door. The dealership did not seem to want to take responsibilty for this damage. I stopped by Caliber (they had completed beautiful work on my car in the past!) asking for help. Trevor was kind enough to look at my car and had Master Larry come over to confirm his diagnosis. Master Larry explained the damage had come from being improperly placed on the lift. He pointed out the loose clips and broken bracket under my car. He explained everything and showed me the damaged areas. Based on the information I received from Trevor and Master Larry, I was able to convince the dealership to take responsibilty and repair my car. Thank you both so much for taking the time out of your day to help me. I cannot express my appreciation enough. I will only recommend Caliber Collision. Viky read more

Super duper easy!! Was in and out for my estimate for my bumper. Waiting room was clean and nice and had yummy coffee. Will be taking it back soon for the repair. Highly recommend caliber collision in El Cajon. read more

Great service... Lisa was spot on and handled my car with care, A+++++ fast service too

I received the best customer service and a gentleman by the name of Tony in the front office made sure to answer all of my questions. Thanks for an outstanding job. read more

If I could give this business 10 stars they deserve it. Took it in on Monday, got it back the next day! My 2005 Lexus went through 2 sand storms and 2 ice storms that beat the car up very badly. Pits were not just freckles. They were deep gouges and hundreds of chunks of paint taken out. My car is in good running condition, but time has taken its toll and those storms made me sick to see the serious damage. I used part of my stimulus check and hoped to get it a little better. I didn't expect it to be perfect. When I pulled in to pick up my car, I froze and had to catch my breath. I know. Sounds dramatic, but what I SAW was dramatic! The car looks like new. The hood looks like glass! Perfect match. The technician must have done more than I requested, the whole car was looking better than it had in years. I was humbled. Then I got inside and the entire inside was professionally deep cleaned. I drove to the nearest tire store and when I pulled in this young kid said, "Wow, did you just buy this car? Is it a 2021?" I rolled my eyes up at him and said, "It's an '05." He looked to his teammates and called out, "This is it! This is the car I want!" Me too. It's a keeper. Thank you to Ricky, Joe, courteous and knowledgeable front office staff and technicians. Super satisfied and will be back. read more

Caliber Collision - Before - Deeply pitted! - Body Shops Near Me - El Cajon, California

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My car was serviced here at Caliber Collision and the service was absolutely great. They were very fast and the service was great. Thank you Caliber. read more

Caliber Collision - Body Shops Near Me - El Cajon, California

This place is great and would highly recommend them for any repair needs. Michael was the best to work with and worked tirelessly to make sure I was completely happy with my repairs! read more

Trevor Davidson was extremely helpful through the the entire process. Car came in they evaluated it. Was able to get it totaled base on the damage of the vehicle in which I did not feel safe driving anymore. He kept in communication through it the entire process. THANK YOU TREVOR!!!! YOU ARE THE BEST!!!!! read more

My experience at Caliber Collision was amazing because of Trevor Davidson. He was so helpful & insightful. The team replaced my mirror & it looks brand new! Their quality and service is unmatched. read more

Great customer service. If you need a car repair, this place is a MUST. They'll take really good care of you and your vehicle.

I was recommended to this location by my insurance. The service I received was great. Michael was extremely helpful. He went above and beyond in keeping me informed of everything. He updated me on the progress of the repairs, informed me of any issues, and was always available for my questions. He also made sure I knew that the manager Dale was also available to talk to Mr in case I had any concerns. My car was fixed quickly and the quality is amazing. read more

If you want your car to look like shit then bring it here, if you don't, then take it somewhere else. My car looked better before I took it in to caliber in December right after I had hit whatever on the freeway. I feel like it looks like a piece of shit now. I had the bad luck to have to take my car 3 times in a year. The first 2 times service was great. This time was shit. First I took it in it took over a month to get the initial repairs done with minimal communication. They missed a lot. First I drive a white car, they painted the bumper a pinkish white and the bumper was not mounted properly. There was a gap in the fender molding and bumper. They missed a damaged ball joint. I took it back pointing out all this, they began repairs again. I picked it up again and noticed that the bumper is still not mounted properly and painted a shade too dark and they missed a spot on the bumper and got paint on the bumper molding. I pointed this out to dale and he made me feel as if my concerns regarding the workmanship and mounting were invalid. I took it to another body shop for a second opinion and they validated my concerns, that it was not mounted properly. I got the regional manager for Caliber involved and that was no help I was essentially forced to take my car back to the same shop that could not do the work satisfactorily the first 2 times. I even emailed communitymanager@calibercollision.com 3 times to no avail, I still have not heard from them. I picked my car up today. Bumper still needs to remounted, repainted, molding needs to be cleaned up and they still missed a spot. When I pointed out to the general manager dale he made me feel as if my concerns were not valid. I will be taking my car to another body shop to get the repairs corrected and will NEVER take a car to a caliber again, caliber failed to restore the rhythm to my life read more

They made a bad situation painless. Alfonzo provided consistent update and detailed explanation for all repairs. They truly strive to make the customer deal with less problems than necessary. read more

I found myself in a jam when I got into an accident. Luckily I had used this place in the past for some cosmetic repairs and was very happy to return. The staff is very friendly, polite and I was always kept up to date about any repairs or delays. Armando handled my case with professionalism and case. 10/10 would recommend and would return for ANY of my car repairs needs. read more

Michael was extremely helpful, professional, personable, patient, knowledgable, & communicated with me the entire time Calliber had my Jeep. They even finished the repairs sooner then the estimated date. The entire Calliber Collision Team is great. Thank you so much. I have used Calliber Collision for all my vehicle repairs for at least 15 + years. I highly recommend them. Thank you Team Calliber I appreciate you guys. read more

Second time I've had to use this shop. I can't say how wonderful the experience has been! Michael and the crew really took great care of me and my car. I highly recommend caliber collision read more

Randy at caliber collision is really professional and he'll make sure you leave that place with no questions unanswered. Front desk is friendly and fast. I highly recommend this place. read more

If I ever need my car fixed again, I will be coming back and making sure I recommend this place. Michael made the stress of the situation go away and kept me updated throughout! read more

My car was completely scratched up due to a hit & run. So thankful for this business! I was extremely satisfied with the kindness and professionalism of Caliber Collision! Trevor was very helpful and kept me updated on the entire process. Will definitely be coming back for future maintenance and/or if I need anything fixed! read more

My car was crashed into, and i was sent here. Michael, Dale, and the whole team at Caliber were very helpful and caring. My estimate was done quickly, and he was thorough in explaining what needed to be done. He spoke to my insurance agent about the repairs and the rental company about my rental. This process was so much easier than I imagined. My car repairs look great. thank you, Caliber! read more

I got rear ended and the insurance company said they typically use caliber collision to do the repairs. So I trusted the process. Everything seemed as if it went smooth and they even had finished faster than originally expected. & I was ready to give them 5 stars as they requested. Until I noticed rims were missing. My car was returned in a rush and in the process of the repairs interior parts were broken. It was impossible for them to take accountability for what they broke. I just gave up the amount of times I had to drop off/leave my car for them to fix things instead they gave me the run around and still I was willing to write them a great review if they could turn my experience around. I wish I had looked around before making a decision. The only possible way this location has 5 star reviews is if they pay for them. read more

My experience was great from beginning to end. They worked closely with my insurance, AAA, and me and kept us well-informed. They knew about my car and my available insurance before I even called to set up the initial appointment. The initial appointment itseldf did not take long. I didn't sit there long, and their lounge is nice and has water, coffee, and a restroom. Tania Rose and her team were very nice and took great care of me and my car, which was on the brink of being a total. But when they found out that I really wanted to keep the car, if possible, rather than totaling it, they really worked to keep the costs below the total threshold. They were even able to repair something that they thought would need to be replaced, saving $500 and bringing the amount safely below the total threshold. I was often called and given a very detailed description of the repair process and what would happen next. In the end, my beloved car was ready 3 days early, and was even better than new! Somehow, someone managed to remove unrelated scratches that I was absolutely not expecting to be fixed. This, along with the fairly extensive work they were contracted to do- and they even detailed my car, too! I am a very happy customer. No one wants to be rear-ended by a dump truck on the way to work, but this Caliber Collision location made the repair process virtually painless. read more

Earlier this year I had some insurance work done on my 2018 Corolla. Trevor told me everything I needed to know upfront and the work was perfect. He even had his people pull out a dent at no extra charge. Fast forward and my truck was vandalized. My drivers side mirror was removed by force. I bought the factory mirror myself (ouch). Trevor had his tech install it and did not charge for it. Had it done in under 20mins. I tipped out his tech. I wish I had more cash at the time. This is a great shop. I trust them with my vehicles. Thank you. read more

I have used them for the last 3 times I have needed body work. Always a pleasure.