The service with parts replacement and fix was perfect , paint was matched but a couple of scratches were left untouched and while repairing they left some white marks and scratches inside right door panel. They should have painted it correctly. While the communication was of good value and fix was perfect but overall status was not satisfactory. read more

Service and communication was excellent and Acme worked well with my insurance company and rental car company during the post accident process. read more

Acme Auto Body - Picture of car with front end damage - Body Shops Near Me - Highland Park, New Jersey

I brought my car in for minor bumper damage repair after being rear ended. When the adjuster called me, this was her first recommendation and i agreed based on proximity to my house/job. From bringing my car in to picking it up, Acme Auto Body was fantastic! They estimated that my car would be in the shop for 4-7 days, but it was actually done by the end of the next business day! The work was great and everyone who I spoke to was extremely nice and helpful. I've never had a body shop preference, but these guys will now be number one on my list if i ever need to get work done. Thank you so much! read more

Acme Auto Body - My bumper after being rear ended - Body Shops Near Me - Highland Park, New Jersey

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USAA has always sent me here through the years, and they always do an awesome job. Even though it has all been covered by insurance for the work that was done it was reasonable. The team there is very nice and easy to work with. read more

I don't want my vehicle to be in an accident, but if it is, the silver lining is that I get to bring it to Acme Auto Body for repairs. I'm not sure which is more impressive: the outstanding quality of the repairs (have used Acme twice), or the extraordinary service and assistance they provide. I really get the impression they will do anything to help you, from repairs, to advice, to a lift home here or an extra service there. I've never been to a business that does more for you than Acme. read more

Someone hit my car coming out of a parking garage and left a scratch on my bumper. I went to get a quote before insurance had given me an estimate and they were very nice! They tried to give me the best deal possible if I didn't go through insurance. Luckily insurance went through and I received money from the other party involved. It took 2 days to fix the scratch and I received text updates as well as phone calls to let me know my car was ready. They did an amazing job with the repair and had even given my car a wash. I'm very happy with my experience here! read more

Acme Auto Body - Body Shops Near Me - Highland Park, New Jersey

Steve and everyone at acme auto body really went above and beyond for my repair! They worked with my travel schedule too. I would definitely recommend them! read more

What do you call a business that gets paid by the insurance company to do a 4 wheel alignment but only aligns 1 wheel where the damage was and then tells me that they were only paid to do the one wheel. I call them thieves. I then had to go and get another company to do an alignment costing me $125.00 They refused to reimburse me for my expenses. Very bad form Acme Auto Body. read more

BEST IN THE BUSINESS!!! Recently I was involved in an accident and knew from a previous incident where to have my poor truck towed! ACME!!!!! I had a front driver side collision and banged up my truck pretty bad. Not only did they provide me with the best customer service EVER, they got the job done in under 14 business days. Now that may not be normal. Perhaps they were a bit slow and my fender bender occurred before the blizzard. I'm not sure. However, I am sure that they provided me daily updates on the repairs. Whenever I called I was given information happily by whomever answered the phone. The office is very efficient. Mike & Steve ROCK! Manual was all over the texts updates! They really were an absolute joy to work with. When I picked up my truck (Tiggy) she was cleaned up and as good as new! Ready to roll! I was provided a detailed explanation of the repairs! As well as a walk around the vehicle to ensure I knew every detail of what they did! The work is guaranteed for as long as I have the car! So you can't go wrong here. Oh and furthermore I left my rental car right there. They have a satellite enterprise office on the premises! This place is WORLD CLASS! I don't plan on having anymore accidents. But if I do - I will be going directly to ACME! read more

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The team at ACME are very good. They restored my vehicle with expert precision and went above and beyond to remedy the issue I noticed when I brought it home. The mechanics are certainly worth all five stars. I just wish someone would have followed up with me as they initially said they would. I had to call in to check the status of my vehicle on multiple occasions. However, the repair work done was well worth the minor inconvenience of having to call in. read more

Some jerk backed into my car, and I had an unsightly scratch/dent. I cannot say enough good things about this office. I dropped my car off on Friday afternoon, I got a call on Tuesday morning that it was done. Impeccable job. The paint was matched perfect...it's like it never happened, they even detailed my car for me and gave me a bottle of touch up paint for a few scratches that I had on my car from before the accident. Getting into an accident is stressful. And messy. And even if it wasn't your fault, something no one wants to deal with. Acme made the entire process painless and stress free. I would 100% recommend them to ANYONE. I hope I never need their services again in the future, but if god forbid I find myself with anymore damage, Acme will be my go to. read more

I ll be very fair with my review. Had a small collision with my 2017 wrx so the passenger front door was damaged. These guys took 3 weeks to put a door back which had rattles and after 3-4 visits they couldn't even find out what it was. Finally I had to go to Subaru costing GEICO additional 1400$ because of these guys shabby work. Further they did not put the door moisture barrier back and blue taped it instead. Got to know when Subaru opened up my door and mentioned about issues I would have had in the future if not fixed properly. They are funny too!!:) - The day I picked up my car, I was told that the best worker put back everything together who used to work in Germany or something like that. Yeah right !! Go to this place only if you have minor issues otherwise I wouldn't go anywhere near. read more

Acme Auto Body comes HIGHLY recommended. Being in a car accident for the first time is stressful enough as it is. My car's front bumper was completely destroyed as well as my hood, the grills, my splash guard, and the clips that hold up my radiator. Keep in mind that I had absolutely no idea what I was doing and what it would take for me to get my car fixed so I was nothing but stressed out! I am also in my early twenties and did not want to get anybody in my family involved so I was left to figure it out on my own. I blindly selected an auto body shop through Geico Xpress and just automatically assumed that I would have to go through hoops to get my car fixed and that it would be nothing but a hassle. For me, my experience at Acme Auto Body was the complete and utter opposite. Every single person that I came in contact with was nothing short of friendly and "all about the customers". To me, that is an extremely rare thing to find when it comes to this type of business. Everybody that I dealt with was also very thorough and explained the process to me so that I would easily understand. I also was extremely impressed by the wait time and how as soon as I walked into the office, I was greeted by somebody and taken care of right away. It is very clear that they all know what they are doing and that their customers are #1. It is also obvious that they run their business extremely efficiently. As far as the actual work that was done on the car, I am overall extremely impressed. It also took exactly a week to get my car back which was way sooner than I expected since I sent the car in the day before Thanksgiving. My car looks like nothing ever happened and that was what I was shooting for. Nobody in my family knew that I got into the accident because it would just make everybody neurotic so it was imperative that it looked the same as it did before I got into the accident. I definitely will be recommending Acme to anybody that I know. Hopefully I never have to return here, but if God forbid another accident is in my future, I will be turning to Acme in a heartbeat. read more

Best place ever! Would recommend to friends, family and co-worker. They are group of wonderful people and are great at what they do. I have been at this place twice and Steve remembers me despite the fact the first time I was here, it was more than a year ago. Steve is the Manager at Acme Auto Body Highland Park and an extremely helpful person. On Mother's Day, I got into a car accident. A car rammed into my driver side. The only opening they had was for May 23rd, but unfortunately my car was not-drivable due to a bent rod... (Imagine this, to drive straight, the steering wheel had to be at an angle). They were willing to take the car in without any complaints and made sure that the experience was all good for me. Enterprise was right next door (walk a few feet and you are There) so they were able to get a rental for me (Santa Fe Sport). All in all, they said it would be done in about 8 days and guess what? They were done with everything within that time frame. The switch between rental and my car was easy and straight forward. I just had to drop off my rental, walk a few feet, and pick up my car. The car drives even better than before the accident. Good as new! You can't even tell that I got into an accident. Steve also put on some silver paint to areas that have been scratched so that it doesn't rust. In conclusion, I would recommend this place to anyone I know who have been in an accident. Great customer service, knowledgeable and proud of the things they do... YOu can tell that they take pride in their work and they should be very proud. The work and people at Acme Auto Body are respectable and commendable... read more

After reviewing all seven reviews it doesn't surprise me that this shop is rated at five stars. I was directed here by my Geico claim adjuster after another shop couldn't complete the work accurately. Right from beginning this shop has some of the most respectful and nice people you'll ever meet. Very honest and very helpful. This should have been my first choice. They will most definitely go out of their way to ensure you are taken care of. I would recommend this place to anyone. Thanks again for your support! read more

Having needed what I though was a significant amount of body work done, I called/drove to four different body shops. I found all of the pricing differences to be negligible, so I was really leaning towards whichever was geographically convenient. A friend insisted I call Acme Auto Body before committing elsewhere and I'm glad he did. It was during the initial phone call, with Steve, that I knew where my business was going. Having not seen my car yet, he kept most things/pricing rather vague - but honestly, as long as he wasn't outlandishly far above the average estimate; it was a done deal. His personable approach, unlimited time, and willingness to field any/all of my questions was unparalleled. It was extraordinarily refreshing after my first few estimates and past experiences. From start to finish, the attention and care that I (and my car) was given was incredible. My perception of the standard auto related experience, has been far surpassed...Acme raised the bar. The work itself was also flawless. Further augmenting my experience, they repaired a relatively nasty scratch I had on the opposite side of the vehicle, stating "it was easy enough considering we had the materials/labor in action for the collision repair". When asked, I was told, "it's complementary, you didn't ask for it". Easy money to be had, yet they understand the value of the customer relation - future business is worth more than a scratch repair. Acme will get any/all of my continued business and referrals. No question. Great job Steve & crew, hoping I don't need bodywork soon, but if I do, at least I'll know where I'm headed. read more

What an amazing team over there . I've gotten my car fixed before but no one ever delivered such great customer service as these people and there timing was amazing my car was done in less then a week from an accident I had . Was actually sad to depart from the amazing rental they provided for me while waiting for my car to be done . In this place everything is done all in a one stop shop . From car getting fix to geico right on hand and enterprise available there . read more

These guys are all stars. I just signed up for a yelp account specifically so I could write a review for them. I was rear ended and my truck looked like trash after the collission but these guys made her all pretty again. They washed my truck up beautifully and kept me updated about the entire repair process daily through text messages. Top notch A++++ service. read more

My experience with this place (twice) was awesome. They are professional and quick. The employees (every single one of them) go above and beyond to give the best customer service I have ever experienced. I 100% recommend them for your auto repairs, and I will defiantly be returning if needed read more

Absolutely awful customer experience, and even worse customer service. I was in a minor accident, and was given an option by Geico to use the xPress service available at ACME auto body. The initial estimate and rental car experience were fine. No issues. The problems started when they actually had to work on my car. I was originally told it would be done by 11/29. I received a call stating the car was completed on 11/24. I went on 11/25 and the condition of the car was a complete joke. There was a large black mark on the replaced hood and multiple bubbles in the paint on the replaced bumper. Someone came out of the shop to look at it, and literally said "Wow, who worked on this car?" ACME agreed the car needed work and I received another call on 11/29 that the car was again fixed. Once again, I went down to ACME and looked at the car. The hood, headlight and bumper are all out of alignment. It looks like very sloppy work. As I waited in the lobby for almost two hours, they attempted to fix it. It looks slightly better, but nowhere near what it looked like when I bought the car. Steve the manager, could careless that I was even sitting in the lobby waiting. Never once did he ask what the issue was, or what he could do to help. I would look around for another place before selecting ACME. read more

If I could give Steve and the crew 10 stars I would. They made the process super easy and had my car fixed and back to me in less than a week which was shocking. This is my second time using Acme Auto Body and I couldn't think of going anywhere else. They addressed all my concerns and gave an accurate estimate. I was able to make a same day appointment to drop my car off and pick up the rental directly from their shop. All the repairs were explained to me and the staff was professional and friendly. The daily text message updates were terrific as well so I was always in the know about my repairs. read more

These guys worked on my Toyota Tacoma (installing roof rack) and fixed the BMW 2013 which was to replace a head light, front bumper, and grill after a minor accident. Work on both was great. No hassle, and job well done. Would recommend, and would use again. read more

My vehicle recently was repaired at Acme Auto Body and since then I have experienced two different problems with quality of repair done. It was a cloudy day when car was delivered and I did not see the shabby repair work/quality. Just spent 3 hours cleaning/detailing the car in bright sun light and now see the problems. Contacted shop and they basically wanted nothing to do with helping me. W O W !!! Will never go or refer ANYONE to this Shop read more

These guys did amazing work. Completely coordinated with my insurance. The car drives like a new car and you could never tell anything happened to it. They thoroughly explained what was repaired, walked me through the car before payment, and stayed in constant communication and answered all my questions. I could not be happier with the work and professionalism. Brian was able to answer all my questions and made the process very smooth and gave me peace of mind. read more

I just discovered Acme through Geico after a fender bender in my brand new car. The staff is professional and thorough, and the work is flawless. My only issue was I wasnt receiving the daily text updates. I called in several times, confirmed my number and it was a few weeks in before someone actually updated my number in the system. I wouldn't hesitate to have any work done there. read more

My customer experience with Acme was above and beyond my expectations. The professionalism and great customer service of the entire staff, was impeccable from start to finish. One of the specific things that really stood out about their service was their open lines of communication. I received daily updates on my vehicle, and even check-in calls from the manager Steve, which gave me great peace of mind knowing how things were progressing with my vehicle since I needed everything done within a VERY tight time frame. The quality of the repairs done to my vehicle were top notch, and the fast turn-around time of the repairs was truly appreciated from my end. I would highly recommend Acme! read more

This place is amazing. They did a great job fixing the front of my car and the process was incredibly seamless. They updated me daily via phone/text on their progress. Also, they have Geico representatives and an enterprise at the location. So handling insurance and car rental was beyond easy and so convenient. read more

Acme Auto Body - Body Shops Near Me - Highland Park, New Jersey

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Their motto is "Excellence Guaranteed" and the live up to it 110%!!! I recently had the unfortunate experience of a car accident. My Nissan Altima was pretty damaged. For those of you who have a close bond with your vehicle, you can understand how my heart hurt to see my "baby" with a "black-eye" and "busted lip". At the suggestion of my insurance carrier - GEICO- I had my car (her name is Grace) towed to ACME Auto Body. The other driver had suggested another facility but I decided to go with GEICO's suggestion. I was pretty shaken up by the entire experience (It was my first auto collision & prayerfully my last) and I had no idea what to expect or how the claims/repair process worked. GEICO was amazing at holding my hand and walking me through the first steps to filing a claim after an auto collision, Then they handed me off to ACME who only continue the amazing job of helping me finalize all details of filing a claim. Everyone, I met with that day were great! They were professional and extremely compassionate to my situation. Something I truly appreciated. The thing I valued the most was how reassuring they were that all would be well. My claims adjuster, Mike, helped me to stay positive about this awful experience. He said: "what matters is that you are okay. Any accident you can walk away from is a blessing". Those words truly calmed me down. I had been so caught up in the experience that I didn't realize how much more serious it could have been. Myself and the other driver walked away unharmed. Just the cars were damaged. The entire team at ACME were very thorough with explaining the next steps of the claims and repair process. They made me feel valued and confident that all would indeed be well. And, their open door policy wasn't just talk. I was able to contact the office and my claims adjuster with any question I had and they answered me promptly and extensively. It took them a little less than two weeks for them to finish the repairs to my "baby". And, when I saw her, I was more than impressed! She was PERFECT! They missed no details! Even my boyfriend was impressed. So much so that he took the business card they gave me for himself (I had more than one so it was okay). ACME did such a great job that no one could believe Gracie was every hurt in an accident! She looks brandnew!!! Nissan would be proud! :) I would totally recommend this auto body shop. They truly give you above and beyond excellence. Hopefully, I never have another collision but if I do, I know just where to go... ACME Auto Body! read more

My new SUV was rear ended on a traffic light. Long story short after doing my research I took my car to Acme Auto Body. All of the employees were extremely friendly, knowledgeable, and efficient. You could tell they take pride in their work. They kept me updated throughout the entire process and I got my car back in a week or so. I am so satisfied with their work that I decided to post before and after pics because I believe that they deserve recognition for their excellent customer service and workmanship. My SUV looks brand new! A special thank you to George Barroquiero, Acme Shop Foreman, Brett Cox, Geico Representative, and Varun and Michael with Enterprise Rental. You guys are the best! read more

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I had to update this because I came back to this place two more times and I can genuinely say that it's one of my favorite things about living in New Jersey. I came back to Acme in July because my right side mirror was broken, and they did such a fantastic job replacing it in a timely manner (at a great price) that I was more than a little tempted to break my left side mirror so they can both look good... Today, I walked in to get some initial information about replacing my headlights, which had stopped working last night. Within 30 minutes, they were repaired. I don't even know what to say. Besides the timeliness and excellent final product you get, I especially love how they walk you through the different options for your repair/service, and objectively explain the pros and cons of each option. I had 3 or 4 options to choose from when repairing my side mirror, with the repair process and final price of each explained. You get to make an informed decision without wondering about being scammed (and for someone who knows nothing about cars, you get free car lessons along the way). TLDR: Serious work ethic. Period. read more

These guys are true professionals. My vehicle was in for a repair and due to some mixup with the Insurance. I had a delay in my car being brought in for a repair. These guys were awesome in repairing the vehicle on time. And a week earlier than I had anticipated. read more

I am disappointed in them, yet not surprised. I settled with the owner of a car, whom i backed into. i have photos that a certain part is perfectly good. there is a thin line of an indent that even when touching, i could not feel. the team (manager steve) recommended that the owner replace the part at my expense. this was extremely convenient to the owner, since they finally admitted to breaking this part AFTER, i had hit their car. I would not be able to sleep knowing i had taken advantage of a person, in that manner, especially on a TEN yr old car ! it was difficult to get information from different members of the acme team. there was something about them that made me ill at ease. read more

Unfortunately I was in a hit-and-run accident. My insurance company sent me there through their express repair program. I did not know what to expect but at the end I was pleasantly surprised of how great their service is. They accommodated my schedule, kept me informed every day, and expedited my car repair so I did not have to drive a rental longer. Talking about rental car, they have Enterprise Rental Car on site, which is even more convenient. I am very happy with the repair result. My car looks like new again and no one can tell there was ever damage. read more

This is hands down the best auto body repair shop I have ever dealt with. Their customer service is stellar and their repair work is simply fantastic. Use them, you will be very happy. read more

When my Honda was hit from behind, the insurance company told me to take the car to Acme Auto Body, and I'm so glad they did. The guys did a perfect job restoring it to like-new condition. Everyone at Acme with whom I had contact was friendly and very helpful. The repair was completed quickly, and communication was excellent. They really go the extra mile to make the process painless as possible. Highly recommend! read more

What a fantastic place! Came in to get an estimate. Tony Flannigan gave us a very fair estimate and was very kind. He was a true professional and if you have any car troubles I would recommend this place for sure. read more

I sent my '10 Caddy wagon in for when i car got hit in the rear. i also wanted a unrelated repair done to my car. i had a faulty driver side door latch that wouldn't open every time i pulled the door handle. Since the car was there for getting hit in the rear i decided to have acme repair the latch. To repair the latch they had to pull off the interior door panel. When i dropped off the car there was nothing wrong with the interior armrest handle if there was i would have notified them that it was damaged. 3 weeks later i finally get the car back and notice that evening something was fishy about my door handle. I went back to the body shop to show them that my handle isn't on correctly and the Manager tells me yea we know about that. But let alone they never told me nor called me the day that something was wrong with the handle when i dropped it off still intact. They charge me for labor of pulling the interior panel but hide issues going forward. I asked why didn't they call me about this issue let alone they had the car for 3 weeks!!!!!!!!!!. The manager Steve Reilly says yes we should have called you but they never did and want me to deal with there mess up regardless of what happened to my door handle when it was there for 3 weeks After all said and done now all the want to do is patch/epoxy the crack plastic when they know its a temporary fix. I have had nothing but a bad experience the past 2 times at Acme Auto Body let alone always had to come back the next following day with something else wrong they are trying to hide for some reason. read more