Your system is awful, well at least the after care. You charge an outrageous price to inspect, but you never in ten years have checked the whole system. My daughter pays you every year, and you inspect her tanks and drain field, but have never inspected the vault in the back at shop. So in that ten years we have replaced a pump for 1500. And no warranty, and now it has alarmed again. So if it's the pump again, I think you should be responsible for never checking it. But I'm sure even you will have a reason. Which won't be good because this vault is on the design and still no one checks it ridiculous to pay 250 a year for inspection if not more and you don't inspect the whole thing!!! read more

Great service. Always fast and on time. Rod is an amazing man and all the workers are very friendly, super easy to work with!!!! read more

I was looking for someone to inspect my septic tank as I am selling my property, most of the companies wanted me to pay for pumping my tank, but when I called ACME, Alita was very helpful and she recommended that I contact a company that will only charge me for inspection. I let Alita know that that is great customer service and that I would add my review to their page. So difficult nowadays to find someone that wants to help without getting anything back!! Carlos Lugo in Bremerton, WA read more

I had 4 excellent septic designs done in 2018 and then I put them on the back burner. I picked up working on the properties again in Dec 2021 and they only charged me $300 to dust them off and modernize them for current code. They're the best most skilled & knowelagable septic design company in kitsap county ! read more

I used Acme Septic Designs services to install a new septic to a garage I intend to finish. The folks at Acme are very responsive, and good at tracking important milestones in the project. The inspector they sent to the property was very knowledgeable and courteous. Acme has offered to do a lot of the follow up leg work for us, which I am sure is added into the cost of their business. read more

This company is by far the worst business I have ever had to deal with. The company completely disregarded that I wanted to be on site for my first inspection, the owner himself did the first inspection without my presence, notes deficiencies and was very vague about the description. I had to hear from public health on exactly what was wrong. The follow up inspection paperwork was missing on the deficiencies. I spend thousands to get fixed and on fines not to mention having to pay this company a fee. read more

It began with a phone call and ended up with a great long-term relationship. We were looking for septic designs and were surprised at the positive can-do attitude. Great customer service and designs done in a timely manner. Wish all businesses had this type of customer service. read more

I was a customer of Acme Septic for 10 years, monitoring and maintenance contract. This past year, their inspector came out to my property for the annual inspection and left the gasket off of my Tank lid and reinstalled the lid. Since this inspection occurred while I was out of town, by the time I returned home the gasket had been subjected to the intense July heat and sun. When I finally received my inspection report there were several deficiencies noted: - degraded tank lid gasket - missing cross over connection - covered lateral inspection cover With the gasket left exposed to the sun and heat I have no way to say if the gasket was deficient or not at the time it was removed . My system does not have a crossover connection because it wasn't designed with it nor is it required to have one. The lateral inspection cover was covered......with grass. I was able to find it in less than ten minutes and that included the time it took me to download the drain field map from the county website which the inspector should have had on hand to do the initial inspection. When I called the company to dispute the report I was told the inspector had passed away so there was nothing they could do about it. Their receptionist said she would forward my complaint to the Manager / owner and they would get back to me. Over a month later as I was trying to sell my house I still had not heard back from them so I called again. Again the company said they would do nothing since they could not talk to employee and get his side of the story. So I had to pay extra to get them to return to my property to verify I had corrected the deficiency so I could sell my house. I empathize with the company on the loss of their employee but he obviously made mistakes on my inspection, which they charge several hundred dollars to perform, and then would not even entertain my complaint because the employee had passed away is complete garbage. Stay far away from Acme Septic because they will exploit a person's death to not do right by a customer. read more

My septic system had been failing for several years. It backed up into my basement on Labor Day, 2018. After the initial panic, I got Roto Rooter in to clear the drain. The fellow convinced me that I needed to do more than I'd been doing. Acme Septic Design was recommended. I called on Tuesday, panicked, and Argentina answered. She walked me through the whole process. Rod came out and dug perk holes and gave it the green light. They were incredibly responsive every time I called. I would recommend Acme Septic Design in a heartbeat. read more

Extremely poor customer service. We did not initially choose this company but continued the service since the builder set it up. A very painful experience. read more

Rod, Kenn, Amanda, Jadin, and team at Acme Sepic Design did a prompt, accurate, and thorough job for us. They were informative, patient, and helpful with all of our questions and worked with our budget and challenging landscape. We appreciate them and recommend their professional service. read more

I want to thank Kenn Webb at Acme Septic Design for helping us get a site plan pdf that we needed for a new well drilling project a year after our house was built. He was totally professional, quick, and understood exactly what we needed to present to the Kitsap County Health Department. Thank you Kenn. You made our job so much easier and we give you and the company high marks! read more

Over the past two years, I've had several contacts with the folks at Acme Septic Designs. From the initial email from Alita, my meeting with Rod Left to determine a location for my septic system, through my septic system design by Kenn Webb, I found everyone to be professional and eager to help. Recently, as my system was being installed, I agaiwn had contact with them regarding my septic design installation. Everyone I contacted was professional and helpful. My only issue was with their Smartsheet digital notification system. For some reason the application was unable to email a digital invoice that I could open. Hopefully they can work out the issues related to that, but the people with whom I worked and those with whom I spoke or exchanged emails were, without exception, professional and communicated that they cared about my project and about my satisfaction with their services. read more

One of the most expensive monitoring services in Kitsap county. Hidden fees that aren't discussed and rude office staff. I have an aerobic pump system that requires an inspection every 6 months. I paid for the m & m contract and they came and inspected and told me to make a couple corrections on a brand new house. I had the system fixed by the builder and called ACME to get it re-inspected. Steve came out and said everything was good to go and it only took 5 minutes. I was billed an additional 150 dollars just for that 5 minutes and I still received letters from Kitsap Health Department. Steve is very nice and teaches you how the system works but the company itself is not professional and upfront. I'll be switching to Northwest and save a bunch of money. read more

I have a monitor and maintenance contract with Acme so I called them when my septic alarm was going off. They charged me 150.00 to come out but I figured they could or would at least attempt to fix it. The guy was nice enough but told me I needed an electrician to replace the float that was setting off the alarm. I called another septic company and they came out and fixed the float for 100.00. Acme never told me that they didn't actually fix things, they are a rip off and I am cancelling my M&M plan with them. My husband is deployed and I thought I had to call them since I have a contract with them. Lesson learned! read more

My sister and I used this service for two years for O&M on a rental we own but were getting horrible service with the O&M person and decided to call to cancel our contract. Jody talked us into staying and service and communication became better for a few months. Then a problem occurred with our system and my sister called only to find that Jody had left and we were forced to deal with more of the previous incompetence Lack of communication and follow through caused us to choose another service and cancel our contract (most expensive monitoring service in the county) without extending any more chances to Acme Septic for improvement. Jody was walked the walk and got our needs met every time. But considering the problems we had before her help and the problems we experienced after she left, we simply chose another service who have thankfully turned out to be a lot more stable on providing consistently reliable service. read more

I have been working with ACME Septic Designs for the past 4 years and they are by far one of the best and most reliable companies I have worked with. I conduct feasibility studies for families wanting to build new homes and ACME's whole team is invaluable. Anytime I or my clients have a question, they are more than willing to help and ensure an understanding of the process. I have not had an unsatisfied client with their work. I highly recommend the ACME team. read more

These guys charged me 1500 dollars to design a system that doesn't work. Then wouldn't refund my money. They are straight up thieves, avoid these guys if you value your time and money. read more

All seemed to be going okay through the design phase, but once it was time to implement the system, we realized ACME hadn't been forthcoming with all information. They never mentioned that since we were moving to a pump/pretreatment system, there would now be a required annual monitoring/maintenance contract. This only came to light the day before the new tank was to be delivered. When I asked them to put in writing the ballpark pricing that Rod provided over the phone, they claimed they were unaware he had talked price with me. When I then said I'd need to shop around to compare prices on this, Alita sent me the following: "We have decided that it would be best to pull off of your project and allow you to find another designer and M&M provider." Good riddance, ACME. read more

At the beginning Acme worked well with us and we had a unique situation that lead to a redesigned system. Through out the start they were upfront and flexible. This is where they get 5 stars. The 3 star comes from the 1-2 stars for the completion. $880 in hidden fees. Some were the health department but were never discussed at the beginning. If the designer had to sign off on the work, this should be an upfront/discussed fee. read more

Because we had a limited budget which meant we had to ask lots of questions about septic options and designs relating to cost; the last time we asked a question we were just told "we are no longer interested in your project"-- no referral, nothing. Very poor business. read more

We completely disagree with the negative ratings which have been given on Yelp of Acme Septic Design. We are building a house on Bainbridge Island, and we had a terrible experience last year with another septic designer, from Poulsbo, who completely let us down (after starting with us, he did not follow up and was impossible to reach by phone or email; we lost several weeks trying to work with him). We contacted Acme and they immediately went to work on our site plan. They perfected the plan which the other guy had started and had a professional, complete design done quickly. When we needed to make a revision recently, they did that right away too. Kenn, and all the other personnel we have worked with, have been efficient and pleasant throughout the process. We recommend them without hesitation. read more

Very professional, knowledgeable and honest.. I was referred to them after another designer missed appointments, didn't return calls and generally blew me off. ACME responded quickly to my inquiry. Laid plan of attack and cost on table and proceeded. Their designer decided a repair could be done without a new design and referred me to a great installation and repair company. Saving me a ton of money. read more

Although initial correspondence and the website can lead you to believe this is a highly professional business, that is where the professionalism ends. Alita ruins the experience with her self-importance, condescending attitude and rudeness. Do yourself a favor and choose another designer. read more

A friend of mine used this company when their septic system failed and a coworker uses them as their operation and maintenance provider. I was interested in buying a piece of property in Port Orchard and hired them to look at the property to see if a septic system would be feasible there. I called the office and their staff was really helpful and informative. They referred me to their website where I found a lot of really great information. I was able to set up an appointment within days and a designer met me out at the property right on time. I was very impressed with his knowledge and he worked with me as I explained my goals for the property. As it turned out, the property had a lot of issues with wetlands, bad soils and neighboring wells that made it unattractive for me to purchase. I'm very thankful for the time, expertise and money he saved me! When I find another piece of property I like I will be sure to contact them again. I was very impressed. read more