On Friday afternoon my tenant's water heater started leaking. It turned out to be the hot water…read morepipe leading out of the water heater. We called West Sound and set up an appointment for Monday. Derek showed up promptly right in the middle of the 2-hour arrival window. He diagnosed and fixed the issue in less than an hour, providing me with photos before and after the repair. We appreciated West Sound's fast response and Derek's friendly, competent approach. I will definitely use West Sound for our future plumbing needs!

I would rate this business five stars but see further. I called on a Tuesday for a gas furnace…read morecausing exhaust smell in the house. Keisha was knowledgeable and courteous, and she was able to schedule a tech visit the next morning, which was fantastic. Tech Tompall came out, did a diagnostic, found that the heat exchanger was fine but the fan capacitor kaput and thus the fan wasn't running. He replaced the capacitor and furnace works great. However, I am a little bit miffed at the charges. $199 service call, plus an additional $241 to install a $30 capacitor seems like an unreasonable charge. But what ya gonna do when your heat isn't working?

Everything went well and we gained the friendship of an extremely competent plumber, contractor,…read moreemergency handyman, and all around nice person!!! I hate to share Tom because his schedule will only get more full, but that just selfish-talk:) Tom has given excellent advice and done both major remodeling, minor repairs!

He arrived quickly and had a co worker that asked good questions. The fix was done in half hr and…read morethe cost reasonable. Appreciate the efforts

Best experience I have had with any service contractors. Arnold, Daniel, Jordan & Alon. Four young…read moremen very professional. They installed new Heating and Cooling system in my home. And before they left Arnold made sure I understood that I would be able to use new thermostat. It was cold, wet and rained all day, they worked right through it all. Five Stars not enough for this team.

Shoddy techs. Ok customer service. Firstly, look this…read morecompany up on L&I and see a history of violations. Second, I am disappointed with this company. They destroyed drywall and left unsealed exterior holes until I called customer service and had them come back to conduct repairs. When the technician left, he falsified my acceptance signature. My home furnace failed Inspection the first time due to a gas leak. When the tech came to repair, he bitched and said theyre just looking for issues. I dont want to hear that from a tech meeting MINIMUM state standards. TL;DR learn from my mistake and take your money somewhere else.

On a Saturday in November 2025 our hot water heater began acting up. The water out of the tap was…read moreapproaching 190 degrees F while it was set at 130. The water was bubbly and steamy. I knew something was wrong but being a weekend I decided to wait it out. Sunday evening I attempted to take a shower and there was no hot water. The heater had kicked. My wife, daughter and I needed hot water so I began calling plumbers first thing Monday morning. Herdman Plumbing had great reviews and were local so I called them. They had a crew at the house within a few hours and were able to remove the old heater and replace it before I even got home from work. My wife said the crew was personable and friendly and they explained everything they did. Not only did they swap out the heater but they also brought it up to code. I like that the heater they installed was not a cheap bottom of the line model but a solid commercial type that is much better quality than what we had. When I inspected the work I couldn't tell they had been there except for the new heater. The area was spotless clean and no packing material or debris was left behind. I'd absolutely use them again and highly recommend Herdman Plumbing to anyone needing their services.

Dakota and Drake came out to upgrade my plumbing under the sinks. They were very professional and…read morelistened to what I wanted done. I appreciate their courtesy and advice. I put my trust in them. Thank you!

My mother is in her 80's and needed to get a plumbing inspection so she could switch insurance…read morecompanies. Figuring all of this out was getting to be a bit overwhelming for her so my husband and I stepped in to help. We were scrambling a bit to get someone to her place asap so the report could get to the underwriter. As you can tell, Jeff has great reviews so, naturally, he was pretty booked out. However, he knew we were in a jam and went above and beyond to fit her in right after a big job half, which was 45 mins away. Obviously, he's a great plumber but you should know he is a great person who will go the extra mile (literally) when possible. Thanks Jeff! Your kindness is going to save my mom $3000+ on her insurance premiums!

Extremely satisfied with eagle plumbing and air. Shelby was professional, polite, efficient and…read morewent above and beyond helping us with both a new furnace and AC repair. Great communication. Competitive pricing and we're given options to fit our budget! Alan, the senior technician was friendly, professional, and a hard worker! We are extremely grateful for his expertise and technical knowledge on all things electrical, gas, ac furnance related. His assistant did a great job also! They worked as a team and did a wonderful job.

Very quick response time! I felt they were a bit expensive for the 20 minutes of work done, but…read moreseems that's the going rate these days and you're kind of at their mercy.

I called and they were able to get me in within an hour. Gave me great insight into my plumbing…read moresituation and reasonably priced.

Getting a plumber to reply to a phone call in Silverdale is not an easy thing. But we did get a…read morecall back from Express the next morning after our sink drain pipe had completely clogged to the point of no return! We had to wait a couple days to have Express come out but these guys were GREAT! By the way, very nice courteous receptionists, both new construction and consumer side (they have both we found out). The guys were friendly Pros and actually finished the job sooner than they quoted us. The work is good and the price was fair. I would gladly recommend Express Service Plumbing to all my friends and anyone else who asks where a good plumber can be located. Overall, well worth the wait folks! Thanks guys!

I want to send a big thank you to Jim and everyone at Express Service Plumbing. Jim is a real pro…read more We have had him out to our "new" house two times. Each time he found the source of the problem and quickly and expertly fix the issue. Their prices are fair and their service is fantastic. If you need plumbing work call them first!

I don't usually write reviews, but these guys earned it…read more We had an issue and needed help fast. From the first call, they were responsive, professional, and easy to work with. They showed up on time (actually early), explained exactly what was going on in plain English, and walked me through the options without any pressure. What really stood out was their honesty and transparency. The quote was clear, there were no surprise charges, and they actually recommended the most practical fix--not the most expensive one. The work itself was top-notch. Everything was done cleanly, efficiently, and they left the area better than they found it. You can tell they take pride in what they do. If you're looking for a plumbing company that's reliable, fair, and does quality work, I wouldn't hesitate to call them again.

I will not use Robinson Plumbing ever again. They bundle and astronomically inflate the cost of…read morerepairs, especially compared to independent local businesses. They do not provide an itemized breakdown of charges before or after the service to help clarify what you paid for. The receipt showed one bundled flat rate of $760 for three items and service. In total, I was charged $800 for replacing a flapper, flush valve, and fill valve for my toilet. Alone, these three products cost around $50. The length of the repair/service was less than 45-minutes. While I appreciated the same-day service, 1-year warranty, and customer courtesy of the technician, the corporate overhead charges for under an hour of labor and less than $50 in retail parts are predatory and equate to an astronomical hourly rate. Even the technician told me I could fix this problem on my own and demonstrated how to fix it in the future. I have been a loyal customer with Robinson Plumbing and wanted to use them as a reputable local brand. I trusted the technician's expertise in a stressful moment, but looking into standard plumbing rates following the estimate, it is clear they have thrived on a lack of transparency with customers and overcharged people for 40 years (a reputable plumber the manager told me). The manager offered me a 5% discount for my troubles, which would have amounted to $40 off my $800 bill. I appreciated the gesture, but felt it was insulting and did not fairly resolve my concerns as a loyal customer. Robinson's secretive bundled pricing, extremely high inflation, and stubborn manager make it impossible for me to recommend their company to neighbors, friends, colleagues, or my family.