I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

I requested service to get our faucet fixed and they came out pretty quickly to do a quote. The…read moreprice was absolutely ridiculous though. I would maybe have them back for a more involved project, but for basic handyman type plumbing I will definitely go somewhere else! The tech was super nice and very professional.

Everything went well and we gained the friendship of an extremely competent plumber, contractor,…read moreemergency handyman, and all around nice person!!! I hate to share Tom because his schedule will only get more full, but that just selfish-talk:) Tom has given excellent advice and done both major remodeling, minor repairs!

I had a need for an emergency door frame repair at the end of a busy day. Tom came right away to…read moreassess, and then complete the job. Very responsive. Quality repair. Improved on what was there before. And absolutely great to work with. Amazing all around! I'd refer anyone to Ace Works.

Had them out for a backed up main line. They had a camera to find the root and hydro-jetting is the…read moreonly way to go. They were quick and professional. Highly recommend.

My toilet was pulled three weeks ago which took 5 minutes for $250 and was told my floor needed…read morereplaced and they would come back to install the toilet once done. The floor has been done for 9 days with call after call with BS excuses about "a quote" a "call back" a "the person who did the job will call you" a "we will get it scheduled this week". Not a call back, no scheduled repair NOTHING after my six phone calls. Pretty much got ripped off for $250. I should know not to call a sewer company for a simple plumbing job. *edit - Angela from their office called. I do have the correct company.

Responsive and kind. They fixed a leaky ceiling pipe for me on a Saturday/same day situation. I…read morepaid a little more than I'd like but that's ok with me due to the speedy-ness of the service and the location of the call out. These folks were very communicative, good at their job and easy to communicate with. I am saving them to my preferred vendors list.

We had a plugged sewer connection. Talked to Crystal and after asking some questions on the…read moresymptoms, she quoted options and the costs. very polite and thorough. Said that they would be there between 2 and 5pm, came 30 minutes early. Marcus analyzed the issue, and 15 minutes later started on the solution. In another 45 minutes, they were completed, and the issue resolved. Polite, thorough, complete, neat, good price - what you expect of a professional. Would I call them again? Their business card is on the refrigerator!!!!!

Andrew the Technician was available the next day professionally dressed, well spoken & very…read moreknowledgeable in performing a system diagnostic & safety evaluation of my furnace heat pump combo in a very short time. Discrepancies were corrected & additionally other items noted. After contacting several other HVAC businesses in the Tacoma/Lakewood area, South West met my immediate need & far more reasonably priced. I also purchased the value added Full Home Annual plan, which is well worth it. Quality of work: excellent Value: excellent Technician: excellent My rating: 5 stars

I called to have them come to our home to look at a breaker that had tripped and wouldn't reset…read more Danielle helped me over the phone to have an electrician come out the same day. She was very helpful and kind. I had the electrician (Aaron) come in and inspect. He did a very thorough inspection and found out what had tripped the breaker. He went above and beyond. Figured there were some mistakes done by a contractor that had just remodeled our kitchen and bathroom. The price quoted seemed reasonable for the job needed. The inspection/diagnostic was waived for first time customers.

From first visit and evaluation of my plumbing issue, Lane Plumbing was on time, listened to my…read moreconcerns and once issue was determined they put in an order request which was quickly approved. A week late they came out an made the repair. Highly recommend them.

Update May 2025; I cannot thank Lane Plumbing Services…read moreenough! Our hot water tank stopped working and we needed a replacement of our water heater. Nick and Kyle came out same day to provide an excellent installation. They were quick, efficient, and professional. Not to mention the competitive pricing compared to other companies.

Excellent, timely service. Came to our rental in less than 24 hours. Plumber, Gabriel, was skilled,…read morepolite and helped make educated decisions every step of the way.

Highly recommend this company. They traveled 45 miles to help us with our kitchen sink drain…read morerefinishing. The plumber took less than 5 hours and was extremely helpful. They can be pricey but they're thorough and I'd rather have quality work for a high price. Thanks so much!

We had a blocked kitchen sink, way back behind the wall. Tried a snake myself, to no avail. We did…read morehave to wait a couple of days because the company was busy, but when Mark came, he was as good as a customer-focused proffesionnal as I have ever experienced. Competent, did the work quickly, very friendly, cleaned up meticulously. Who could ask for better?

Today was my first time using West Sound Plumbing, and it was an excellent experience! Mark showed…read moreup a bit early (which was so much nicer than being late), correctly diagnosed the issue with my leaking hose bib, and replaced it in a timely way. He was pleasant, friendly, and competent. The cost was even less than I had anticipated, which was great! I will definitely call West Sound again for my future plumbing needs.

I will not use Robinson Plumbing ever again. They bundle and astronomically inflate the cost of…read morerepairs, especially compared to independent local businesses. They do not provide an itemized breakdown of charges before or after the service to help clarify what you paid for. The receipt showed one bundled flat rate of $760 for three items and service. In total, I was charged $800 for replacing a flapper, flush valve, and fill valve for my toilet. Alone, these three products cost around $50. The length of the repair/service was less than 45-minutes. While I appreciated the same-day service, 1-year warranty, and customer courtesy of the technician, the corporate overhead charges for under an hour of labor and less than $50 in retail parts are predatory and equate to an astronomical hourly rate. Even the technician told me I could fix this problem on my own and demonstrated how to fix it in the future. I have been a loyal customer with Robinson Plumbing and wanted to use them as a reputable local brand. I trusted the technician's expertise in a stressful moment, but looking into standard plumbing rates following the estimate, it is clear they have thrived on a lack of transparency with customers and overcharged people for 40 years (a reputable plumber the manager told me). The manager offered me a 5% discount for my troubles, which would have amounted to $40 off my $800 bill. I appreciated the gesture, but felt it was insulting and did not fairly resolve my concerns as a loyal customer. Robinson's secretive bundled pricing, extremely high inflation, and stubborn manager make it impossible for me to recommend their company to neighbors, friends, colleagues, or my family.

I used to use Robison Plumbing. I recommended them to my parents, who are in their 80's. They had a…read morenew hot water heater installed and asked the plumber to replace a small item in their shower. It took him 15 minute. The plumber didn't tell them how much they were going to be charge. That 15 minutes was over $500! My dad called about the charge, but they would not adjust the bill. They took advantage of elderly retired couple. I will not use or recommend their services to anyone.

Absolutely I feel fortunate to have found them. Late one night the septic alarm went off for first…read moretime since we moved in 18 years. Stopping the blaring was not easy (because the malfunctioning alarm off switch, a mislabeled electrical panel, and more. Anyway, in the morning hubby called the septic company that most recently pumped our tank two years ago and was told about the diagnosis service charge and that they'd probably need a $600 pumping before they could work. And if they diagnose electrical (like pump or the alarm box), they need to call the electricians who'd have another service charge... in the meantime, I searched online and saw the rave reviews for Kitsap Septic. So, I called and was told it sounded like electrical issues (pump, floats, and the alarm box) and that it's doubtful our tank needs pumping! I was told to call Aquarius pump and they'll prob use a sump pump and then take care of things quickly, correctly, and at a reasonable price. (And if the tank does need pumping, they'll call him.) It all went exactly as expected. Aquarius Pump came e as to the next morning and got it working enough to use the plumbing, but said to fix it properly, he'd need to return to replace the pump and alarm box. In another couple of days, it was just a memory. Except we now have a fantastically honest and highly regarded Septic service who I feel about recommending!!!

Zach from Kitsap Septic pumped our tank for us today. I was kinda worried because that had not…read morebeen done for 13 years. He pumped it successfully with no problems and indicated that it looked to be in good condition. Awesome job, thank you so much Zach!