The appliance tech started out ok, but he did not move the appliance from the wall. This is a…read moreclothes washer. Tech came out and stated he had bad news. He stated that the problem on this washer was the basin shocks were bad. He stated the parts were no longer available. His recommendation would be to replace the washer, and he had 2 for sale. His first lie was that parts were not available. PARTS WERE AVAILABLE...Internet search found MULTIPLE parts available. To include Amazon. I ordered the OEM parts, and should arrive today. I told the Tech that the issue was probably the shocks on the tub according to the troubleshooting manufacturers page (Samsung) The reason I called this company was I am not physically able to move the washer or anything having weight. Service did not meet basic needs of service call. Only solution was to replace washer less that 2 years old with parts that were easily available. Not happy with service, and feel I was taken advantage of.

Arrived fast and did everything super fast and professional. A+ service. Can highly recommend.read more

Jerry , the owner, is not professional or honest. He took my money and ran. He gave me two…read moredifferent diagnostics for my Samsung Refrigerator within 3 days. I paid him $100 literally for 8 minutes. He didn't even do a full observation on my refrigerator. Just stood in my kitchen without even pulling my refrigerator out and observing what is wrong. Refused to give me my money back as well. Also not Samsung Certified so don't waste your time.

From the owner: We are here to service the Midland/Odessa area for all you major appliance repair needs. With over…read more40 years experience our technicians will be able to give you fast and friendly service in your home. Please feel free to text 432-352-0273 with any questions and faster response. Thank you

Tommy has repaired my washing machine! He installed a new in cabinet microwave yesterday. He is…read morevery nice to work with and super efficient. I will call him any time I have an appliance problem

This company is top notch and knows their stuff. Fixed my stovetop in no time. I couldn't recommend…read morethem enough. Honest and reliable! If you need an appliance repaired, then give them a call.

Just had my freezer worked on the tech was nice & knowable he called before he came over to work on…read moremy freezer that the manufacturer put the wrong drain part in I would recommend them if I need repairs again

From the owner: We specialize in high end appliances and we are a manufacture authorized servicer for Subzero,…read moreViking, Whirlpool, Maytag, and most manufacturers. We also offer installation. We work with Reese, Furgisons, Lowe’s, Best buy, and most of the builders in the West Texas areas.

David was excellent and fixed my Roper washing machine! Great communication, transparent, and…read morefriendly. They were able to get me on their schedule in less than 48 hours for a diagnostic service. I will be using them again if needed!

Never again! I had a roller go out on my clothes dryer and the technician they sent me was rude,…read morejust for a start! I was told that the issue with the dryer was fixed and charged accordingly. Months later, I had the same issue. I called someone else to come because of the rude treatment from Mr. Appliance. As it turns out, the first issue wasn't actually fixed. The first roller was simply removed, not replaced, so I was charged for somebody to treat me shabbily and take my dryer apart. I will never use this business again! Ever!

Great service. We received same day service on a busted refrigerator. The receptionist was…read moreprofessional and prompt. Definitely recommend

Very disappointed in the service and would not recommend. I initially called on Wednesday about my…read morefridge and freezer not cooling properly. They sent out a technician within a few hours of the call. The technician fixed a leak and refilled the Freon, I spoke with Juan that explained the cost and told me this would fix it for a year, maybe more, all in all $550 repair. The next morning I noticed ice packs in my freezer were not frozen. I called the office again to let them know and they assured me the technician would call me right back and they would be back out that day. By Friday I had not received a phone call and no one had been out so I called again they assured me the technician would call and they would be out that day. Juan called a few hours later apologized and explained my compressor would need to be replaced for $1300 but they would deduct the cost I had already spent. I asked if they had any used refrigerators there they had already done this with and he said yes they are $1800. He told me he could be by between 1-2pm that day, never showed up or called. We lost everything in our fridge and freezer over the holiday weekend.

DO NOT USE THIS COMPANY! Not honest and extremely rude!…read more I have a warranty claim and was sent to Clark's. Was told they would be out on Thursday between 9 and 4 (given no option of the call before arrival). I took off work the entire day with no one showing. Called Clark's and they said they never intended to be here on Thursday and this was a mistake of Kitchenaid. I was rescheduled on Tuesday from 10-2...again, a no show. When I called again, the new lady on the phone said they do not work in Midland on Tuesdays and my appointment was never on their books. Rescheduled for Wednesday between 9 and 4. Was told I would get a call and a text an hour before arrival. By 3:00, I have received neither. The person who answered the phone said the technician had called and texted with no response from me. That is an absolute lie. The lady on the phone was extremely rude and hung up on me in the end. This is no way to treat people. I cannot see how this company stays in business.

Our fridge went out in July 24' and it was under 1 year warranty. We've been without a fridge since…read moreJuly and it's October. Had to call whirlpool to make them speed up their service. Was told whirlpool sent the wrong compressor but magically 20 minutes later they say they found the compressor. Horribly ran business. How this place is still in business is beyond my comprehension. Will be filing a formal complaint with BBB. This place is a JOKE!!

I rented a washer and dryer from A&A appliance here in Austin for 2 years…read more The price was great and never had an issue. Would definitely use them again.

I should have read these reviews before I called them out. They are the LG authorized service…read morecenter and their service is horrible. They took my washer away and didn't repair it for days. I finally asked for it back without the repair. The technician was so mad he banged the washer on the door getting it back in, snapped the return hose off and spilled water all over my floor. Then proceeded to hook up the hoses like spaghetti and wouldn't run it to make sure it didn't leak. Beware, Do not use them.

We had an issue with our building chiller system. Not many companies know how to service these old…read moresystems so I was glad to find that WTR does. They were able to diagnose and fix it quickly and I was pleased with the cost.

Super disingenuous overcharge. I had to get a part installed to connect to my dryer. They spent…read morealmost the whole time at Home Depot, upcharged on the part and when they finished the part made it to where the dryer doesn't even fit in the space so now I'm back to square one. They also never disclosed that if a second guy comes to stand around, he's an additional $100 per hour, so the $165 rate is BS.