The installation with them went smoothly I was very happy. However, the post-support experience…read morewas a different story. I emailed and called them multiple times, but I never received a response. Later, I discovered that the phone number in my Control4 to contact them was incorrect, but the email address I used was correct so that is on them. After a month of waiting, I finally reached someone via phone and asked for some programming changes. A few days later I noticed that some of my requests had been completed but not the rest. I had to chase them down to thank them for doing while inquiring when I could expect the rest. What's most frustrating about this whole process is all but one of my emails went unanswered and they responded to me as if I was just saying Hello. A few days ago, I finally spoke with an Ethan was friendly and promised to be my liaison. However, my request to have programming done for my Control4 to include my Marantz receiver has not progressed at all and there has been no communication. I would not have a problem if it took them 30 days to complete the issue, but the lack of communication is appalling. It's been a horrible experience. I happen to own a complimentary business to theirs and unfortunately would not be able to recommend them.

We hired Bob and his team to complete a full control 4 system at our home, wire and install a fully…read moreintegrated theater system, outdoor/indoor speakers, security cameras, automated blinds, and installation of new tvs in virtually every room. His team was not the cheapest but you pay for what you get. I owned and operated an electrical company in Washington state that was very large and i had certain standards. I wasn't sure what the expectations would be down in Arizona. From day one Bob was never pushy, he offered suggestions and ultimately completed our project on time and as promised. A job this size always comes with drywall damage and I knew that going into it. But it was very minor and at the end of the project you literally cannot notice any repairs. This company definitely knows high end home service for sure. Upon completion, the programming team came out to politely show my wife and I how the system worked from our phones, tablets, and more. Not once did our questions get overlooked the team took the time to log us into everything and I couldn't be more happy with the end result. Once we had more time to understand the system we added even more light switches to the program. If you have a large home and want the extra wow factor, and convenience of full automation of would say look no further than this group of professional, patient people.

Avoid at All Costs - Incompetent, Dangerous, and a Complete Ripoff…read more If I could give Oasis "Luxury" Smart Homes zero stars, I would. Hiring them was one of the worst decisions we've ever made. They charged an outrageous $4,000 to install 25 feet of LED strip lighting, took three months to finish what should have been a simple job, and still failed to deliver anything remotely acceptable. The "work" (if you can even call it that) was a disaster from start to finish: Unbelievable Incompetence - It took multiple failed attempts, four visits over three months, my husband repeatedly meeting with them in person, and they still couldn't get it right. The LED strip in the master bedroom failed entirely, and their so-called "experts" clearly had no idea what they were doing, from design to execution. Major Safety Hazard - Most egregiously, their botched installation could have burned down our home. After notifying Oasis we could not trust them anywhere near this project any longer, we called in a REAL lighting professional, who promptly pulled out the wiring and showed us that Oasis' garbage installation with incompatible components resulted in a melted connector inside the wall. We'd smelled the burning for some time before the LED driver blew out, thankfully protecting us and our property from an electrical fire. Shocking Lack of Professionalism - Their team spray-painted indoors without any protection, leaving a mess on our floors, broke wires in the kitchen, and generally bumbled something every visit. Communication was abysmal. Repeated requests for updates over the life of the project were ignored. Meetings with their rep, Ben, were useless because he apparently couldn't wrap his head around the design, despite being provided visual aids, and the technicians didn't even follow the agreed-upon plan. Total Waste of Time & Money - After months of frustration and thousands of dollars wasted, we were left with a non-functional, dangerous installation. And despite their catastrophic failure, they had the audacity to send us an invoice for the remainder of the $4,000. This company is a bunch of clowns and a scam and a liability. Do not trust them with your home. If you value your safety, your time, and your hard-earned money, RUN in the opposite direction. ---------------- Clarification on the response below. There was NOT "quite a bit" of additional work. It was 6ft of lighting in the kitchen, 16.9 feet of lighting in the master and the materials necessary for both. Neither of these were some wild design that your industry has never heard of. Standard LED lighting. And the master bedroom was by far the larger of the two requirements. My husband asked MULTIPLE times as this project was going off the rails to speak with you. Never heard a thing. Maybe you should have a word with your staff. ALSO - our designer called you and had a conversation with you earlier this month to let you know how wrong this has gone and ask for your help. Did we hear from you then? Nope. So spare me the story that this is news to you. As for you reaching out, my husband just now found your response to our notice of dispute of the final invoice. Well after the project ended. It's really too little too late, unfortunately. Leadership was absent through this entire ordeal on every level. A refund and "We're terribly sorry" is indeed the only right answer here. ---------------- Update as of 2/24/2025: No surprise here - Justin and his team still haven't issued the refund they promised. Instead of taking responsibility, their response to this review was to try and bury it by creating a fake 5-star rating the very next day. Rather than making things right, they're focused on damage control. This speaks volumes about how they operate. If the owner can't own up to mistakes and do right by customers, what does that say about the integrity of the business? Think twice before trusting them with your money.

I had Oasis come out on June 20 to provide an estimate for converting my living room into a media…read moreroom. A representative spent over an hour with me and my wife, discussing options and promising a proposal shortly thereafter. What followed was a frustrating and disappointing experience. I had to send four separate follow-up requests -- including one to their general sales email -- just to receive the estimate, which finally arrived 20 days later. And the proposal? For a single 98" Sony TV, a soundbar, and a few accessories, the quote came in at over $15,000, with a "discount" of four cents. Yes, $0.04. No full surround sound, no advanced system, no customization -- just inflated parts, padded labor, and insulting communication. This experience made it clear that Oasis either didn't want my business or had no intention of delivering value or professionalism. I expected expert guidance and a fair bid. What I got was silence, delays, and a tone-deaf proposal that felt more like a brush-off than an offer. Needless to say, I'll be taking my project elsewhere. I recommend others proceed with caution.

B&O..not "BO" mind you... is a legendary Danish company creating completely BAD ASS audio…read moreequipment. I'd say it's like the Bose of Europe...only with stunning Scandinavian design, better sound quality, and a significantly heftier price. For this location of Bang & Olufsen (of which they do not have that many in-person stores...I've previously purchased online only), it's nestled between the Scottsdale Airport and Scottsdale Quarter, in a VERY unassuming business park building. In fact, when I found it (very SMALL sign on Butherus to lead the way to the parking lot), I actually thought I had gotten the address wrong, as it looked much more like a B&O location that might do professional home audio installations. Alas, I was in the correct place - they have a small side "PLAY" room that allows you to try out all the gear and see/touch them in person and check out the sound quality and easily compare. I had called the day prior inquiring about a limited time floor sample sale that I had seen on the B&O website, and I was told Kaitlyn was the expert on headphones and would be there to help me. Indeed, she IS a wonderful sales person - incredibly knowledgeable, kind, and very, very patient for my approximately 1000 questions. I ended up buying 2 items (with plans to buy another once some new, more bold colors come out for the EQ in-ear headphones). I'm DEFINITELY not in the market for the home audio items, which can get extremely pricey. Like... EXTREMELY pricey!!! But, it was actually a lot of fun to try out the fancy-pants home audio setups, in a sort of "maybe my life will turn out such that I can afford a home full of B&O gear"! For now, however, I'll enjoy my fancy-pants headphones (the BEST BEST BEST ever) with up to 50 hours of battery life in an altogether beautiful package.

Brian and his team really focus on representing the B&O brand and providing great customer service…read moreexperience. We are new to the area and have a bunch of B&O gear that needed to be tied into our new house. They have been really responsive to our needs and help us with two TV installations / integrations so far. I am definitely going back to them when we are ready for the BeoVision Harmony upgrade.

Glen is incredibly knowledgeable, down to earth, and sincere - one of nicest guys around!…read more Wonderful store with an excellent selection of carefully curated exceptional sounding products. The music is alive and well at Arizona Hi-fi.

Glen is great and very knowledgeable about all things hifi. He has a great selection of gear at…read morecompetitive prices.

Imagine Audio installed our complete Control 4 smart system into our new home in 2023. Yesterday,…read moreApril 11, our big screen TV stopped working, and it just showed a blue screen. I tried everything to reboot it with no success. Out of solutions, I sent a text out to Ringo at Imagine Audio Video at 5pm on a Friday night. Ringo had installed our system two years prior. I explained the issue and asking if he had any ideas for solutions. 5 minutes later he called me and walked me through how to reboot the Apple TV system. He stayed on the phone with me until everything was complete, and the system was working again. Amazing customer service! Ringo saved the day. I can't thank him enough! This is the kind of customer service you want when choosing an audio system. Carl Leroux

Service is great, very professional and friendly. We have been using their service at home for many…read moreyears now. Ringo is the tech specialist that has serviced us many times and is extremely knowledgeable and skilled, designed and created our TV home theater system and still helps occasionally with maintenance and upgrades when needed.

Our audio system just needed little adjustments, and we wanted to add a portable speaker to the…read moresystem. Tom sent me a link to order the speaker on line, because it was less expensive that what he could supply. They came out and set it up for us and explained how to use it. Even though this was a small job for them, they treated us like we were really important to them, and were very responsive. Highly recommend Arizona Audio Visual. We couldn't be happier.

We hired Arizona A/V to do an overhaul of the existing sound system at the Oasis Pool Bar as well…read moreas add a sound system throughout the pool area here at resort hotel in Scottsdale. It was a very large project and the attention to detail, training of our staff and follow care was amazing. Tom G and his team are reliable, knowledgeable and friendly. We recommend them for any size project!

We were moving to a new house and needed our televisions moved. We had purchased our systems…read morethrough Jerry's. They came out to our new location for site visit. They made some recommendations that would enhance the installation. They came on the day of the move and got everything disassembled and ready for the movers. The next day they came to our new house and installed our equipment. They do great work and take the time and care to make sure it is to the customer's satisfaction. If you are looking to get audio or video equipment or components, these are the people to call. They take great care before, during and after to make sure the customer is satisfied. Many thanks, we appreciate the work you do!

We specifically requested a TV mount that could be adjusted up and down. Instead, the installers…read morearrived with only a fixed mount and installed the TV extremely high on the wall. The result is uncomfortable to watch and not what we asked for. It's very disappointing to have paid $430 for a job that didn't follow our request and now has to be redone by another company. Disappointing

5-Star Review for Connected Home Solutions…read more Connected Home Solutions is the definition of a one-stop shop. From audio/visual and low voltage to electrical, plumbing, and even window treatments--they truly do everything (literally everything but the kitchen sink!). The team is knowledgeable, professional, and solution-oriented. Whether it's wiring a smart home, installing custom shades, or troubleshooting AV systems, they handle it all with precision and care. It's rare to find a company that can seamlessly cover this many disciplines under one roof, but they make it look easy. If you're looking to simplify your life and work with one trusted partner for multiple trades, look no further. Connected Home Solutions is the real deal.

Brandon and his team did a fantastic job. Great communication and did a beautiful job installing…read moreall the electrical Great follow up and follow through and completed the job quickly and proficiently. I would use them again and highly recommend this company! Brandon is excellent at what he does!