THE WORST. We were first time homebuyers. Two months into living in our new home, we turn the AC on, and it leaks everywhere causing water damage to the ceiling, floors, and walls. Our house has been completely gutted. Here's the thing, we would not have purchased the home if during the inspection, John, had performed his due diligence. Instead, we have been living a nightmare. Due to his NEGLIGENCE AND FAILURE to perform an adequate inspection, our home is unlivable. John was recommended to us by our realtor, Keller Williams (big mistake on our part). Legally, due to Virginia being a Commonwealth, the laws are not as favorable to the home buyer. I have reached out to the Attorney General's Office and Better Businessin hopes to protect future home buyers from the trap that is the limited liability clause found in these home inspections. All the 4 other inspectors and water remediation specialists we have consulted subsequently have scratched their heads and stated that a home inspector, exercising reasonable care, would have caught a missing drain pan under the AC. As a legal professional, I am disgusted and saddened about how crookedly we were treated. This has cost us thousands of dollars in repairs, not to mention the emotional distress. After contacting John, much like the other reviews, it took him days to respond and he predictably denied he did anything wrong. Save yourself the anguish, absolutely find someone else!! read more