Needed them in an emergency situation that occurred at 11 pm the night before we were leaving town…read moreand we figured we had to cancel trip but they came out by 130 am fixed the problem and we were in the road in morning as planned. Didn't seem like they charged a premium for the emergency call. Would use again!

they are available on the weekend, but so is Servpro. They promised to put up plastic sheeting to…read morekeep the dust and debris limited to the flooded area. The crisis expert (LOL) was on their way out the door when I reminded he/she of the plastic sheeting promise. And the sheeting was eventually installed. Prepare for a hefty bill, unless your insurance will cover it.

May of 2018 we had a flood due in our utility room due to a water heater leak. WVR came in and…read moreseemed to know exactly what they were doing. They had the room in plastic, dryers, and brought in the people to do the work to put the room back together which included replacing dry wall, flooring, cabinets, etc. For weeks the work did not begin and and repeated attempts to contact them resulted in, 'Mike's not in, he'll call you back'. Calls were consistently unreturned. In one successful contact with Mike, who was the project manager, he told us that the flooring had not come in and that's why they hadn't started the job. We called the flooring company and they said that he had not ordered it. From the time that work did begin, it was a nightmare.Mike provided no plans to us or his workers, he mismeasured so that the work they began was not possible to complete (this was caught by a worker who, within a day was let go for some reason- he was a skilled worker) He and another man had to come over and restructure the plan. The workers did good work at first, but Mike was never available and so the work would get held up. When they installed the water heater they did not fill the tank before starting it up so it burned out the element. The work was not completed until Nove 5th, no plans or itemized list was ever provided. We had to get the itemized list of work from the insurance adjustor. The bill was paid by insurance and extra work contracted for the job was paid by us in full. Just last month, we discovered a leak again. Our water heater closet was swollen shut and the replaced drywall work inside the house adjacent to the closet was cracked (18", 7" long, 1/4" wide), in the seams. WVR claimed that the cracks were the result of "the house settling" and they claimed no responsibility for their workers' installation of the water heater. When we contacted our insurance company as when we could expect the work to begin (WVR would not return our calls), our insurance adjuster reported that Mike had told him, "Why should I do the work when they still haven't paid me?" This, of course, was a shock, and threatened our reputation and credibility with our insurance company. Mike had claimed WVR they had widened our doors and completed other work for which they were not paid. This is patently false- no such work was ever done. WVR front office confirms that all bills to us have been paid in full. Mike slandered us to our insurance company. I do not know what struggles WVR are having as a company or if this is just their business model, but we still have black mold in our house and are trying to get a resolution for the condition Willamette Valley Restoration has left our home. We can't get back the time, stress and frustration of having dealt with such an unprofessional, shoddy company over the past 10 months.

I have used WVR two times for repairs and they have been amazing both times. The first was when my…read morebusiness flooded (a toilet ran for 2 weeks while we were out of the office, destroying all of the flooring and flooding the basement with all my important documents.) I called WVR immediately and they were able to send out someone right away. They coordinated with my insurance so I didn't have to think about any of it. They had great people who redid our original soft wood fir floors and restored them to like new. And, most importantly, they had the right equipment to dry out my documents so they were still usable. Out of 30 boxes worth of papers, only 1 and a half were not back to "usable" condition. The second time I used them, I had a leaky pipe around my shower that I didn't know was leaking inside the wall until I noticed a huge wet area on the ceiling in our dining room below. Again, they came over immediately and got started. With the sensors they had, they were able to tell where the water started and stopped in the ceiling and only cut out what they needed to. For about a week, it looked like the movie ET in our house with plastic wrap everywhere to cordon off the parts where they were working! We were still able to use all the other areas and they did not interfere with our daily lives. When they restored the ceiling, they matched our heavy plaster "design" in the ceiling to the point that you cannot tell what is old and what is new. I've been impressed both times we've used them. Easy to work with, fast and efficient, and all the special equipment to get the job done.

We flooded our bathroom and James showed up within an hour of my call for help....took moisture…read morereadings and explained a plan of action. thank you James!

Information given overpowered the phone didn't get to the 2 people who showed up...unprepared…read more Taking pictures before asking permission. Then, despite them knowing that I'm disabled with very limited income, pretty much expected I'd shovel them $30,000. Yikes what a absolute shitshow. No way, no how I'd hire these jackals. Hard pass!!

We woke up to a ceiling that looked like a water balloon after a storm. We called a roofer who came…read moreout and fixed the leak the next morning, then we called Servpro to see what we needed to do about the water damage. They came out the day after we called, used imaging equipment to let us know where the water was, and gave us a quote and options immediately. The tech who came out (Elmer) was very friendly, professional and honest. He could have said the damage was worse--we wouldn't have known the difference--and charged us a small fortune in repairs, but instead he was honest and let us know exactly what was needed. The piece of mind he gave us was much appreciated. We were worried about mold but he said we did everything right by fixing the roof, pulling out the insulation and opening it up to dry. All we have to do is replace some drywall. I appreciate an honest company. If (God forbid) we have another issue with water, we will definitely use Servpro.

Servpro is amazing. They recently got new ownership and Edgar is very knowledgeable and reliable…read more He was able to clean up some water damage I had in my house immediately for 1/4 of the price I was quoted from toro rooter. I highly recommend ServPro.

These guys showed up on time to help us with a leak going on, they set up dehumidifiers & instantly…read moregot to work. We appreciate their kindness and professionalism.

Service was fine, quick response, personable representative; however, cost was over 50% higher than…read moreon-site verbal estimate. Rental of air scrubbers, ozone generators and air movers only...no hands on cleaning involved.

Do not use this company if you want a company you can trust. This company failed my household and…read morehas left us with more questions and concerns related to our personal belongings than answers. To give any indication of how poorly mine and several other households property were handled, the manager of our case was fired from the company and the issues we've faced have been nothing short of a disaster. One of the team members let us know that not only ours, but 4 different households were having these issues. There was no communication throughout this experience unless it was initiated by me, and even after the manager was fired we continued to have issues. As we unpacked our things we found multiple personal items not belonging to me or my household- you can see this in the photo below. On top of that, we are missing a large selection of coats and jackets with no answer to how we can get those items back. I'd think twice before trusting your belongings, time, and money with this company. If this happened to us it can and will happen to others.