Had them out for a repair of my mother's refrigerator, which we bought about five years ago for…read morearound $500.. The repair involved replacing a starter relay ,which he had in his truck. He was done in about 30 minutes and charged $250 labor for a bill totaling $360. I had to track down the itemized invoice to find the cost breakdown and when I called to complain,I was told that was the set labor charge that Mr Appliance internally charges across all its businesses for this repair. In short, management response to me: firm and, in my opinion, unfair. We are taking our business elsewhere and recommend you do likewise.

Second time using Mr A. Took a couple of visits to get the right parts and ultimately get the dryer…read moreworking again, but they e delivered both times we've needed them!!!

Excellent service Professional…read moreHonest Very knowledgeable about his business platform & Dependable

The cost to come out to service was non refundable, but promised to come back to install a part…read morefor our icemaker. The girl on the phone was friendly, but when the servicemen came to install the part, it was the wrong part. He said he would be back in a few days..that was 3 weeks ago. Never heard back.

Al is trustworthy, ethical, and an expert…read more In our economy, ethics are important when we invite people into our homes to fix issues. We had a concern with our dryer that could easily have been turned into a hundreds-of-dollar issue. He disassembled our dryer and found that the problem was pretty mundane. He easily fixed it and reassembled the dryer. He then explained what might have led to the issue and told us how to keep it from happening again. His price? Only his time, which was very fair. If you need help, I highly recommend him.

Very disappointing interaction -- communication went from helpful to hostile…read more I contacted Al's Appliance Repair about a refrigerator that wasn't getting any airflow into the refrigerator compartment. I sent pictures of the model number and the louvers, explained the issue, and initially had what I thought was a pretty good interaction with the repairman. He responded with troubleshooting questions and suggested a hard reset. I explained that I had already done that multiple times, including leaving the refrigerator unplugged for 24 hours to make sure any ice had melted. He then suggested that the control board was likely not sending power to the evaporator fan and offered to come out the next morning to diagnose it. So far, so good. I then asked a very basic question: "How much do you charge for the trip and diagnosis?" I didn't hear anything for the rest of the day or the following morning, so I sent a follow-up asking if he had seen my question. Several hours later, I received this response: "Sorry, but I don't allow people to waste my time. I asked you for your address not once but twice and nothing so I am out." Honestly, I was stunned by that response. There had been a misunderstanding. When we spoke on the phone, he asked generally where I lived. I told him west Bentonville, by the airport, and he said it would typically take him about 30 minutes to get there. When he subsequently asked for my address by text, I wanted to first establish what the service call and diagnostic fee would be before giving out my home address. That seems like a completely reasonable question to me. I certainly wasn't trying to waste his time. I was trying to become a paying customer and simply wanted to know what I would be paying before scheduling a service call. What really bothers me isn't that we didn't end up doing business. It's the unnecessary hostility toward a potential customer over what was clearly a simple misunderstanding. There was absolutely no reason for the interaction to go from professional and helpful to "I don't allow people to waste my time" simply because I asked about the price before providing my address. Ironically, I'm now glad I didn't schedule the appointment. If this is how a potential customer is treated before the technician has even arrived at the house, I don't have much confidence in how problems would be handled if something went wrong with the repair. I would strongly recommend getting a clear understanding of the service/diagnostic fee and expectations before providing your address or scheduling with this company. For me, this interaction was enough to take my business elsewhere.

Curtis was very accommodating and courteous. He was quick to respond and resolve my issue with my…read morerefrigerator. He was a pleasure to work with.

From the owner: 5 plus years experienceread more

Fantastic service! We will absolutely use again! Not to mention the fact that labor plus parts was…read morecheaper then the others I got a quote for that didn't even include cost of parts!

From the owner: Save money by repairing your appliances…read more We specialize in repairing all major brands. Our goal is to get your life back to normal as quickly as possible. We love your appliances.

Scam!!!! Leo came to fix our refrigerator and said he could do the repair, but needed to order…read moreparts.. I paid upfront to order the parts. When he came back to install he said he wasn't able to fix it after all and would reimburse the $700!!!! Have NOT heard anything back and no one will answer their phones. Do NOT use Leo! Not a man of integrity:

I had Leo come out approx 6 months ago - yes 6 months! And just like all of the other reviews, he…read morescammed me out of money for "the parts". As of December I got a text from his wife saying she believed the parts were on order and would keep in touch with me when the parts came in....today is March 18, 2025 - and still no call! I have tried both numbers (Leo's and the wife's) With no luck! These 2 are theives! I cannot figure out how in the world they can sleep at night! They deserve a 'ZERO' rating - but Reviews won't let me put in a zero.

Lyle came out same day and showed up when he said he would, diagnosed the issue and was very honest…read morein his review. He explained the cost to fix and then gave me other options that would not make him money but he wanted to do what was best. I appreciated the honesty and will call again if I have any issues.