Very, Very Expensive....Be Careful I could have purchased a new dryer for what they charged me to fix it and clear the roof vent.

While under Covid-19, my refrigerator broke down. I frantically searched many different stores to find an 'immediately available' refrigerator I could buy. No one had it in stock and the stores told me if they did, they would have been selling several per day. The need was becoming great for many factories are working with a limited crew, due to Covid and the productions are way down. The best these stores could do was about a 45 day lead time. My friend mentioned Maytag to me and told me that they have mostly brand new appliances with maybe a scratch or a dent. I became so happy with the idea that they may have the inventory. We went there to see and we were so pleasantly surprised. Wonderful inventory of many refrigerators, as well as other appliances and great prices! To be honest with you, I have no idea what scratches or dents they're talking about for nothing was obvious that I could see. I was so ecstatic. Delivery was arranged for next day. The refrigerator we bought was a Whirlpool with the double top door and bottom freezer. Very large and just beautiful. The delivery was on time, and the gentlemen were courteous and very helpful, as they set the refrigerator up. We couldn't be happier!! The funny thing is that I thought Maytag was a laundry mat here in Temecula. Now I know otherwise. Thank you Maytag or Action Appliances! You made our day!! read more

This place is my default appliance part purchasing store in the Temecula valley. Great help in finding the correct part or making sure the part number I came in with is the correct one. read more

I purchased a freezer from action and a extended warranty. My freezer went down and I called the warranty company and they informed me that action would be out 2 days later. After waiting around for 6 hours I was informed that action did not service my area. They were more than happy to sell me a freezer. After reading other reviews it appears to me that action really does not like to do warranty work, even if you buy the product from them. I will never buy any appliance from action! Mark S. I was contacted by action appliance's manager ( Wayne) he offered to come out and to repair my freezer even though it was out of their service area. They came out and fixed the the freezer in 10 minutes. Action appliance really stepped up to the plate, which is a great thing to do in this day and age. Mark S. read more

Was NOT looking forward to purchasing a new washer. The idea of heading into a huge store with the crowds, lines, and having to search for someone to help was overwhelming to me. I decided to look into smaller local appliance stores and found Action Appliance on Yelp. I was very pleased to find that they were open during this time and even more pleased with the service I received. I spent a total of maybe 15 - 20 minutes there and left having purchased my new washer. Kellee helped me and couldn't have been more friendly and helpful. She even suggested a look downstairs in their scratch and dent section where I was able to find a larger washer for less than the one I was originally looking at! It was the easiest appliance purchase I have ever made! Also, if you are concerned, socially distancing and masks were in place and I felt comfortable. Look forward to updating my review after delivery. read more

Action appliance has always been so helpful to me and my family for over ten years. Whether they come to my home or I go there to special order a part they have always been awesome. Very professional and very nice people to deal with. read more

Matt did great job replacing our microwave. He is not only technically capable and skilled technician but also professional and clean in what he do. We would love to use Action Maytag again because of Matt service. Will ensure asking for Matt every time. He is just great in what he do. read more

SO SAD WHEN YOU CAN'T BE HONEST ABOUT YOUR KNOWLEDGE!!! DO NOT USE!!! Our refrigerator was leaking from underneath. I cleaned underneath the refrigerator and shop vac'ed the water up. The guy came out and was here for about 2 minutes and said it must have been from the humidity and it hasn't been humid out here. Service call $49.95. Then the next day it was leaking again and we called them up again. They couldn't come out until the next day but thought that maybe the water filter housing was bad and they had to order the part. Asked them to call us with the cost of the part...no call. We called again to see how much the part was and was told they would call us back with the price. Still no call but the guy shows up the next day. Installs the part for $160.35 parts and labor. Took all of about 10 minutes to install. An hour later I checked it and it was STILL LEAKING! We called them to come out again but figured it was the WATER FILTER. It was and we replaced it and it has stopped leaking. Called to let them know what happened but they didn't offer anything. This company doesn't know what they are doing. But they sure do know how to fake it. We will surely check Yelp and more before calling up a company to make sure we're getting the best service. So sad when you have to do this but we don't want another consumer to have these issues with this company. read more

I never leave reviews but felt the need for this service. Action came out a few weeks ago because our maytag washing machine was leaving our clothes soaking wet when cycle was through. We were told it was $49.95 to come out to our home for their expertise. ( this is understandable they have to pay their employees for their time). Technician did the manual test ( that we had already done and given him the error codes). Gets the same information we gave him and without testing ANYTHING or even taking a look or removing a screw he tells us we need a new control board for $450+ dollars which is conveniently one of the most expensive parts. We asked if it could be anything else he said no for reasons a b and c. We ordered the new control board from maytag not a generic brand, my husband installed it , took a total of 10 minutes and washing machine still didn't work. We called again and told them and they said the control board must be bad that we ordered or that my husband installed it wrong soooo they came out again. Different technician does more tests says its the control board still and now another part, which he gave a different name that doesn't exist on may tags parts list, they don't want you ordering and installing yourself for obvious financial reasons. I paid a company for their expert opinion to come out and diagnose the problem regardless if I purchase anything else from them. they withhold part information so you are Forced to use their service. After much googling we found the error codes that we had given to him weeks ago ( for some reason the error codes were never discussed ) to be linked to the actuator, a part he told us was working but failed to mention the part that he said needed to be replaced was actually PART of the actuator, nothing to do with the control board. We purchased an actuator from SEARS for $50 and installed it along with our "broken" control board and now all is well! But unfortunately we are still out about $200 dollars. My husband and I are very realistic and know businesses have to make money but from the beginning this seemed like a sham to replace anything and everything before they actually did any work to figure out the problem. If you use this company just make sure to ask a lot of questions. read more

Action maytag... Please just accept responsibility or let it go. It was your company. The phone number and address match. My review was 3 months ago and you guys barely responded yesterday. That shows the timely manner of service you provide. Please do not send me any more emails asking me to take down a justified review read more

I went in to Action Appliance looking for a specific washing machine. I don't remember the name of the woman who helped me, but she was excellent. Helpful, knowledgeable and not at all leaning on me to buy something that day. After making a recommendation, I came home and checked online prices. Action is extremely competitive, pricing wise. I don't mind paying a little more if the service is there. Actually, the price was among the lowest, and the service from sale to delivery was great. I do recommend calling them if an item is not in stock to make sure you are getting on the top of the list if you have an appliance that is delivery critical, but they followed through all the way. A special shout out to our delivery guy, Matt. What a nice and helpful person he is. We will be going back to Action for all of our appliance needs! read more

My husband and I purchased a used washer and dryer set. The dryer is a Maytag and was in need of a new belt. T was suggested that I visit Action Maytag Home Appliance Center for the belt. I decided to phone in ahead and 1) make sure they were open and 2) make sure they had the belt we needed. The phone was answered by a gal who apparently either haters her job or is not happy that she has to work Saturdays. I was put on hold for what seemed like an eternity. When she came back to the phone, I explained that I needed a belt, gave her the dryer model number and asked her if she could see if they had it in stock. She seemed a little put out that I had asked her to check and see if they had it and then quickly forgot why I was calling and what I needed. After repeating myself 3 times, she went to check stock and came back to confirm they had it. When we got to their location I made my husband go in alone because I have a hard time dealing with rude people. My husband confirmed that she is rude and not happy to have her job and also commented on another store patron that was less than pleased with her attitude. Companies need to remember that most of the items we need these days can be purchased online. read more

Our family really trusts & appreciate Action Home center. We have bought several appliances, AND have even found great deals on mattresses as well. We appreciate the service & care given...we NEVER get this kind of help or follow-through with the large warehouse & large chain type stores. Action even took care of things that they weren't "on the hook" to fix. Now that is what I call SERVICE and great CUSTOMER CARE. We are repeat customers, & plan on using Action for future needs and wants. TRUSTWORTHY is the first thing I think of when describing Action Maytag Home store. read more

Great job! Robert was professional and knew how to repair our washer. Considering it was the day after Christmas we were shocked that the price was reasonable too. We will call them again if needed. Thank you for your help. read more

We have been customers of Action Maytag since we moved to Temecula over 10 years ago. We have bought appliances from them, used their repair service, and purchased hard to find water filters for our refrigerator. We have always been pleased with the service and efficiency of this company. We also found the prices competitive. Most recently the freezer on a fridge gave out. We had not purchased this item from Action but they came out in a timely manner and repaired the unit at a fair price. We highly recommend them. read more

Mart installed the dishwasher quickly and efficiently as well as cleaned up the mess thank you

My washer drain pump went out today and Action Maytag Home Appliance had an OEM replacement. Not want I wanted to spend time on Saturday but Action Appliance helped me make short work of it. Thanks! read more

Joe was the technician and he was great. Old Whirlpool dryer and he had the part (ignitor) on the vehicle and did the repair right away. These guys are the best.!!!! read more

My washing machine died on me on my second load last week. Hubby and I were deciding if we should get another used one or fix it. We called another place but they were booked until Monday. With small children I could not wait that long. My husband called and they said they would arrive between 12-4. They were here that 1:20 had the washing machine fixed in less than 15 mins. I was worried about my husband calling this place based on the low ratings on Yelp but I am very happy with Action. I'm happy it's fixed and was able to do 4 loads of laundry today. read more

I love this appliance store, they are so friendly and helpful! My refrigerator/freezer was leaking water from the bottom, I called them up and spoke to a repair man and he suggested what it might be so I gave it a try and it worked. It is so nice to know that they willing to help their customers. I will definitely use them in the future and refer them to everyone I know. read more

I've used this store twice now and they have been great! This last time I needed a crazy little part that I was sure they would have to order, but the guy went in the back and brought them out to me. I was amazed I didn't have to wait for them to be ordered and at the price! Everyone there was so helpful and nice. Thank you so much, you have a customer for life! read more

This place is a joke all sales are final especially when they give you the wrong part and tell you it will work fine. If your smart but your parts from someone else that you can return to if it doesn't work. $$$& wasted read more

I had a lid switch go bad. I made a call on 3/24/2016 and the Maytag Home Appliance folks sent out a rep the same day. Service Tech Michael came out to the home and he was courteous and professional. He explained the issue, possible courses of action, and the benefits and limitations from his 20 years of personal experience. He let me make the choice and did not push any additional unnecessary products. He was in and out within the hour and job was completed. read more

The worst customer service. Called the business to report my washer had over flowed and stopped spinning. I had to put the appliance on the porch while I replaced my damaged flooring. Technician arrived and said it would cost 195 for repairs but that the service call fee would be waived if we went with the repairs. Then he left to get parts and returned. He switched out the gears in five minutes. Then said he won't test it because it's not hooked up. I said it needs to tested to ensure it doesn't leak. He said the service writer never said anything about it leaking. I reiterated that those were the reasons why I called for service in the first place. He said he had other calls to go to and that he had to leave. I stated that I was a service call and that he had to finish the call he is on now and be thorough and give good business...not testing my machine after repairs is not good business nor service. I later asked for a senior or military discount and he acted annoyed that he was asked and then impatiently said yes, he would deduct ten percent. He then tested the machine and afterward quickly shoved a clipboard for me to sign since he had another call to go to. He didn't want to take the time to explain the charges and acted put-out and said, "After you sign you'll get a copy and its all there to look at. I was caught off guard by his rudeness and attitude and incomplete explanations. I acted in good faith and paid him and he left. Later that evening I saw he only took about six dollars off of the parts price and still charged me the 55 dollar service fee. When I called the business because I caught the service fee error, the sales manager was argumentative, kept repeating that I signed it so therefore they are right, stated that he doesn't believe a technician of over ten years with the company would not do that, and that I was playing games. He said that, Because you didn't look at the bill carefully then that is on you." He would not listen to the point of my call, kept shouting over everything I said. He also refused to let me speak to the technician and that i had held the technician captive for 45 min to test my machine. He additionally said the service manager was unavailable for a week and never offered to have him call me. Then I said this was the worst customer service I have ever received, he said, "Oh, if you wanna go that route then you are the worst customer I have ever had." I said, "Sir, I am calling you with an error your technician made and it doesn't matter when the error was found and I have been respectful and have called you sir the entire time and you just keep wanting to sight your policy and argue with everything I bring to your attention. "He responded with, "Well I grew up in the south and was in the military so sir doesn't mean anything to me." I then said, "Sir, I am in the military now and I am sorry you don't appreciate the respect I am giving you by calling you sir. I would like to speak with the technician and your service manager but you keep refusing to allow me to resolve this complaint so just send me my paid receipt right away since I did not get one for paying with my card. His sarcasm was relentless and he should not speak to anyone like that. This was the worst experience with a technician and a business or manager I have ever had. I am a good standing consumer who just wants what was verbally agreed upon but apparently the technician is doing a bate and switch with customers to get them to pay more and the company either knows it or can't see that the technician is lying to them in order to not get into trouble. I would have never wasted my time nor am I defunct or lacking integrity that I would call their business to lodge a false and inaccurate complaint! They are a less than trustworthy and go back on their word and demean their customers! Even their replies to any negative yelp reviews sarcastically slap the consumer for posting their experience and denies any wrong-doing. Instead of attacking consumers, fix the problems with the service and caustic attitude. read more

FANTASTIC SERVICE!! I called and they came right out. I couldn't even open the door on my washer to tell them the make and model, just that it was a front opening Whirlpool washer. They came out earlier in the time frame they gave me, called to let me know the time frame and called to let me know that I was next. The repair guy said just leave him to it. About 10 minutes later he told us the problem, showed us the broken part. I fully expected him to say it wouldn't be until sometime next week that the part would be in. Nope! He had the part and had it fixed in no time! I think all together he was here about 1/2 hour. Fixed and out the door. Very professional, very fast! Price wasn't bad. After having dealt with a horrid company that came to fix out TV and took 2 months and didn't end up fixing it 2 weeks ago I was ready for a long wait. I am thrilled with this company! Thank you so much! On my 2nd load and the washer is super quiet again and washing like new! read more