After my last 1 star review I got a call from Steve's Appliance repair about 5 minutes after the review posted. I was surprised, and pleased. Made arrangements to have a technician come out the next day. He came on time and was very apologetic about the delay in responding to my previous calls. He analyzed the refrigerator, found the problem and the offered to fix it for free. He came back a few days later and replaced the broken part. I was appreciative of the effort to come and fix the issue. read more

Igor arrived right in time and got to work converting my natural gas dryer to propane. I'm back in business doing laundry! Hmmmmmm.... wait a minute.... more laundry to do..... Thanks a lot Igor! JK THANK YOU for quick professional service. read more

Steve's Appliance Repair - New washer/dryer. Steve's Appliance installed and converted from natural gas to propane. - Appliances & Repair Near Me - Murrieta, California

Steve's Appliance Repair provided excellent service! They were professional, thorough, and very courteous throughout the entire repair. They took the time to make sure everything was working properly and answered all of my questions. I will definitely use them again and highly recommend their services! read more

Excellent quick service. Fixed my ice & water in 10-15 minutes. Impressive Definitely my go to for repairs. Thank you Daniel!!! read more

Steve's Appliance Repair - GE fridge water & ice dispenser was completely non-functional and Daniel had I sorted immediately! - Appliances & Repair Near Me - Murrieta, California

Fast service and fare pricing compared to competitors. I would recommend this business.

A rep for the co called me back and had the original service repair guy come and re look at the work he noticed that indeed there were screws not affixed and fixed with new ones he removed the panels to check where it sparked and made sure it was proper which it was now. I did have to mention which I thought he was aware that the door opening turns off the heat each time. ( I-assumed he was aware) he was not. Which was odd I thought. Anyhow. He checked for gas leak and now there was none. Everything seems to be working correct and he did not charge me for return visit and came back promptly. I have not tried it out yet which will be the ultimate test. Fingers crossed. read more

We called and they came out same day! Technician was able to diagnose and fix issue less then an hour! Price was fair and reasonable. I will definitely give them a call again. read more

Steve's Appliance Repair - Appliances & Repair Near Me - Murrieta, California

I've had them fix my dryer and my fridge and both times they came they were very professional and fairly priced. They show you/tell you what went wrong. I appreciate the transparency and seeing what caused what. Most appliances need routine maintenance at some point and I'm glad I've found this place. I requested Daniel because he fixed my dryer. I waited an extra week because he was on holiday but when he got back he fixed the leak in my fridge. Hopefully nothing goes wrong anytime soon but if it does I know where to call. I recommend this place I've had resolution both times, efficiency, and a fair value. Can't really ask for anything more. read more

No bs from Steve, he definitely tells it like it is! It was nice to have a tech that knows his stuff, most don't!

Updating my original review because the company truly made an effort to make things right. After a frustrating start with scheduling and communication, the owner personally came out, diagnosed the issue, repaired my washer, explained everything clearly, and made sure it was fully draining and working before leaving. I especially appreciated the transparency, professionalism, and willingness to take accountability for the earlier issues. They completely waived both the service fee and repair cost, which I was extremely grateful for. They also responded very quickly and came out in a timely manner to fix the problem, which made a huge difference. My washer is now working again, and I genuinely appreciate the effort they made to turn the experience around. I will definitely be using their services again in the future and truly appreciate Steve and his help. read more

Great communication. Eugene was right on time! he fixed the problem that was causing my refrigerator and freezer not to work right away. he also found 5 dead mice, yikes, and cleaned it up for me. Definitely went way over and beyond! I even recommended him to my neighbor. If I ever need an appliance repaired I will call Steve's. I highly recommend them read more

I repeat for the third time !!! You have not made things right with this situation. Three visits , $750 worth of parts replaced and my dishwasher still does not work. It is brand new. This is an absolute joke. What a rip off. Replacing parts I didn't need. Charging me , making me call and demand an appt. Customer service is not good. They continue to not do the job. read more

We really appreciate Steve, he was so professional. He was able to fix our dryer and explain what could of cause the issue to hopefully not need to call him back. Highly recommend! read more

Prompt service, good communication. Fixed our refrigerator. Estimate went towards balance of repair. Fairly priced.

George was great! He was early, courteous, and very knowledgeable. George was able to tell us what was wrong with our oven and it didn't take a long time. We would definitely call him again immediately the future if we were to have more issues. read more

Steve came out on short notice and gave an honest and fair assessment on my refrigerator. I would recommend him for any appliance repair needs. read more

We had Steve come by to fix our dry. Turned out to be a bad thermostat. He was extremely professional and knowledgeable. He was very good at communicating the problem and gave a very reasonable quote. We were impressed and highly recommend his services. Will definitely call on him in the future. read more

It went very well on time delivered as stated. Service tech very polite and mindful of work area

I told them the washing machine's diagnostic was suggesting a clutch issue. I know quotes are tricky, but asked for an estimate that if it were the clutch, how much for an estimate (parts, labor, house call, tax). I was given a reasonable estimate. Well, they cancelled the first appt due to issues, then when someone came, the issues was the clutch, but they estimated about 3xs the original estimate. So I paid their house-call fee. But why? I was right and their estimate vs actual was a difference of about $400 more?!? Tech was nice, but I lost $$$ and was right in the end. read more

Eugene was awesome, quickly isolated the issue on our washing machine, had part on hand, in and out in no time. Highly recommend.

Steve was very prompt. He assessed my refrigerator and made the appropriate repairs. He was very honest that my refrigerator did not need any expensive repairs. He was incredibly fair with his pricing. I would definitely call Steve's Appliance Repair again. read more

The repairman was honest that my refrigerator was not worth the cost of parts & repairs. I appreciated his honesty. I used this company 2 years ago to repair my refrigerator then and they did a terrific job. read more

I am usually reluctant to use an outside service for appliance repair as we have American Home Shield, and I go through them for any appliance issues, but AHS has some contractors that just don't really want to repair anything and blame the homeowner for issues...i'll just leave it at that... We had a Dryer recently no longer dry clothes. I reached out to Steve's appliance repair on a Friday night and on Saturday afternoon, a technician name Eugene was dispatched. He messaged me letting me know what time he would be there, and when he arrived he was professionally dressed and very friendly. He quickly started to troubleshoot and within a few minutes of having the dryer apart he found the issue. He let me know what the issue was, and even though he could have just told me i needed to purchase a part, he was very honest and said your part is still good, and it may go bad, but I don't want to charge you, so I'll just reset the switch to see if that gets things going. Saturday evening we used the dryer for about 40 minutes and realized there was no heat so I sent a text message to Steve's appliance repair and on Sunday Eugene came back out and replaced the part and success.. I hope all the technicians are as trustworthy as Eugene and really care about their customers and want to provide the best customer service experience. Thank you Eugene. I won't hesitate to use them again for other appliance related issues should they come up. read more

I called for a washing . My beloved vintage Kenmore. Eugene was prompt even let me know when he was on his way. He really knew what he was doing. He had everything straightened out and working great inside of one hour. He explained everything to me thoroughly. It was most helpful! I highly recommend this company to anyone. read more

super quick service call. the guy showed up within 2 hours. but extremely expensive. the washer lid switch was broken. the switch costs $25 but the repair was $360. I could get a new washer for $499 at Costco. then they charge $7 to pay using a card. And who is Steve? I don't know. I feel like I should have just bought a new washer for $150 more. read more

The guy was very nice and went beyond the repair cost. He also vacuumed the condenser and cleaned everything up. It was not until the next day that he installed a new ice maker; did not charge for a service call. The new ice maker works, but it either makes too little ice or too much. He told us if anything else goes wrong, that we should buy a new refridgerator; so we have not called him back to fine tune the new ice maker. No need. Five stars. He's also honest. read more

Steve's appliance repair was efficient extremely efficient and their repair tech, Cristhian was fantastic! We will use them again! Thank you so much for your expertise! A very satisfied customer! read more

They are very knowledgeable have always fixed our issues quickly and correctly. They are very trustworthy

Made an appointment for tech to service a commercial fridge (was not cooling to proper temp) at my place of work. Based on reviews, I thought this company may be able to assist. The person who came identified themselves as Steve and I took him to work on the fridge, I left him to do his work. When I went back out to see if he fixed or was almost done he had disappeared. He just left, no info. No update, nothing. Pretty rude. So I called the # on yelp and they said he will call you right now and provide an update. That was Friday, today is Tuesday and I never got a call back. Thanks for nothing I guess. read more

Called Steves appliance repair He fixed broken belt on clothes dryer He was very professional Was fixed at the going rate Wasn't cheap but were satisfied to recommend his services read more

David was courteous and arrived at the beginning of our appointment window. He did a great job diagnosing and fixing our washer. Was done in a little over an hour. Appreciate the speedy service! read more

Not only did he not fix my problem but he made it worse. There was so much wrong with this whole thing from the guy showing up in a different companies shirt to the things he talked about while my freezer was open and my food was fine too the problem being even worse after he left and then he showed up with a new part that he had never given me a price for and seems surprised when I didn't want to pay that. read more

Eugene worked very hard to fix our 20 year old dryer but it was not cooperating . We appreciated his perseverance and hard work and realized it was time for a new one . Eugene was very professional and humble and we were very pleased with his efforts . read more

Told me could arrive for diagnostics the following day and then when they didn't show and I called he told me appt was for another day. Not good customer service read more

Worst company ever came for washer repair said it was fixed. It wasn't. Then tells me it's 585 for a part. New washer costs 700. Part online135 call another company. Hose was kinked inside. read more

We had an issues with our washing machine making strange noises and found Steve's Appliance nearby. They were very easy to contact for scheduling, was quoted a reasonable price, and within a few days Eugene showed up and did a wonderful job! He was very nice, explained the issues that were happening, and even ran the machine multiple cycles to make sure everything was correct. A couple months later the Washing Machine still works perfect and we didn't need to order any special parts! Highly recommend this business and if possible ask for Eugene! read more

I understand this is a business and they need to make a profit, but one thing I don't appreciate is when companies overcharge or try to upsell to people who may not know better. I hired this company out of convenience because my house is vacant and I live over an hour away. When Chris came out, he mentioned the bent gas pipe and an igniter issue. He didn't mention anything about carbon monoxide buildup at the time. He told me I might be better off just buying a new stove, but I told him I still wanted to fix it -- even if it was going to cost $500. Then I received a quote for over $900 to replace almost every burner, which was never discussed. The added explanation was "carbon monoxide build-up," which we never talked about, and it felt like they were pushing extra repairs I didn't ask for. After my texts were ignored, I called another company -- Assured Appliance Repair -- and they answered right away, helped me out, and fixed the issue for just $200. To be fair, Chris did work with my schedule and waited until house tours were done, and I appreciate that. He was honest in some ways, but a bit rude over the phone, and while I can overlook that, I don't support companies taking advantage of others. Just want to share this so others are aware. Here's a photo of all burners working -- except the one I actually needed help with. Was that really worth $900? read more

Steve's Appliance Repair - All burners working except the bottom left - Appliances & Repair Near Me - Murrieta, California

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Not only did they get back to me within hours but Steve was here to fix my appliances just a few days later. He made sure to get me the best price for quality on the parts needed and gave me a discount for service time because I had both my washer and dryer repaired. He even gave me a six month warranty on the parts. He was very respectful of my home and explained the process thoroughly. He fixed both washer and dryer in just a few hours. They have been working wonderfully ever since (two weeks). Thank you Steve! read more

Very impressed with these guys. As someone who owns a business myself I can really appreciate good communication, showing up on time, and professionalism. They even had to make a second visit that required a few more parts and they didn't charge me more than the original quote. I got a Samsung washer repaired, Steve and Eugene are my techs. read more

I used Steve's based on the reviews I read. They fixed our ice maker as it was frosting up. They said we needed a new ice maker that cost over $600 to repair. After the replacement it seemed to be working fine. Since we were initially happy with them, we used them again within a couple of weeks to repair our dishwasher. We noticed our ice maker freezing up again so we called Steve's. They indicated since we were a few days after their 3 month warranty, we'd have to pay another service fee of $75 to have them come out to see what the problem was. I pointed out that since it was within a few days of the warranty ending, (3 months by the way seems too short) for the $600 replacement PLUS we were a repeat customer, they could factor that in whether they wanted to waive the service fee and keep us happy. Sadly I got NO RESPONSE! It's a shame I tried to reach out to them first to remedy the problem as so many people are so quick to slam a business without giving them the opportunity to correct things. They have lost a customer for life which will cost them more than the $75 they were trying to charge me. read more