Action Auto Body is hands down the best auto body shop one could find. They are professional, offer high quality repairs, and have an impressive attention to customer service. I wouldn't take your car anywhere else. There is no shop more reliable. For those of you who don't want to simply take my word for it, here's the details of my relationship with Action Auto Body and the incredible steps they took to get my car back on the road, looking and working as good as brand new: I am from Colorado and was involved in an accident about an hour outside of Des Moines while traveling cross-country. It occurred on a Saturday and I needed to reach my destination for work on Monday. My car was un-drivable and towed to Action via my insurance. I got a call from Chad (the owner) regarding my vehicle on Tuesday of the following week describing the initial look of the damage and his plan for assessing the vehicle. Additionally he left me with his cell phone number and was always reachable via text or call, even after shop hours. Later that week, Chad called me again to give me the estimate and talk about how he would acquire the best parts available instead of scrounging junk yards for used parts or settling for cheaply made replacements. That's when I knew the team at Action could be trusted as they had my best interests in mind. The next week I had to return to Colorado, but the car wasn't close to being done, as some parts had not been delivered yet. I needed some things out of it to bring home, but would only be traveling through Des Moines on a Saturday, when the shop was closed. Chad was very amicable and friendly and worked out a way for someone to be there to give me access to the vehicle to get my things outside of operating hours; which is above and beyond the expectations one might have for any business that's closed. Later the next week, some of those parts that were delivered to the shop had minor issues with them, some broken, some dinged, etc. Unlike many shops who would simply deal with the less than ideal parts, Chad called me up and told me how he would be sending them back to exchange for brand new, unbroken parts and to apologize for the delay this would cause (though no fault of his own). Again, I feel that this goes above an beyond what most shops would do; Chad and his team care much more about customer service and ownership in their work than they do making a buck, taking shortcuts, or the easier/cheaper way out. In the next weeks, I had to travel again and needed the car to be done. Chad went out of his way to make this happen, overnighting a part and then having one of his staff members drive 3.5hrs to get it on a Saturday so the car could be finished by the time I arrived that evening. I flew in from Colorado and Chad picked me up from the airport that evening, again a testament to his outstanding customer service. All in all, the process took 4weeks to the day of the accident, sometimes that's just the nature of things. I don't believe that this was any fault of Action, sometimes with all the moving parts that go in to fixing a vehicle it just takes time to get a good job done right. Chad took this on himself though and went out of his way to repair a part of my vehicle that was damaged by hail which had chipped the paint, free of charge. Hopefully in this long (sorry) but thorough review you can see how you will be well taken care of at Action Auto Body. Chad and his team are incredible people, professionals throughout every interaction, and are committed to providing trustworthy repairs and quality customer service. Thanks again Chad, for everything! I only wish you all were located in Colorado read more

1st off I'll say I'm a car guy and am about the details. I will take photos and video of my car in the shop parking lot as I drop it off so I can have evidence of the condition of my car just before it goes into the hands of another for example. I normally do most work I need done on my vehicles. I don't do body work but did some in my earlier years and have some experience. I have friends that do custom paint for show cars and I have experience in building muscle cars. I hit a deer with my Maxima and it was on the edge of being totaled. Chad, his wife and uncle were super helpful. Let me explain, Chad is a very busy man. He spent hours on the phone with me explain every detail and what to expect in the process to either getting my car fixed or if it ended up to be a total loss and how things work with the insurance company. Action Auto Body care for their customers. He even offered to meet me at the shop so I could gather my final items out of the car on a day he had scheduled off to spend with his family. What a great guy. The car was totaled and didn't get to have them work on my car. I did however wait for him to take care of another customer in the waiting area. Let me say that I was impressed how he gave each customer his attention and how he completely answered all questions in detail and even provided info on things that this customer didn't ask for but was happy to learn about some of the process that was being done to his car. e.g. they were sitting at Chads desk and Chad was showing photos of his car and there was some red light shining on his car. Chad told him that this was part of the baking process to cure the new paint. These guys do it right. I ended up not paying chad a single dollar {other than what the insurance company was billed} and he sill invested his time with me. That to me speaks volumes. Theirs the best way to do things and other ways to do things, Action Auto Body does it the best way. With that said They are still flexible if you need them to be. If you need to cut a bit here and their they will help you to do that, but you will be educated in the risk and will know exactly what is going on with your car as you will be making those choices. The shop isn't a big one, It looks like it's all about the work. The techs that I saw working looked like they knew what they were doing and the level of care they had for the cars they were actively work on was super. I have had work done where their was over spray on the inside of my car! You won't have anything like that here. I live 1.5 hrs from Action Auto Body and took a chance on a shop that far from me. I'm glad I did. You just can't find a good one anymore this is one of the great ones. It is now my body shop. There is value in customer service and the level of detail they displayed to me. I don't know if Chad will read this, But Thank you!! I also want to say that I received no compensation for writing this in any way. They were just that good and I was so pleased that someone cared for cars as much as I. Nathan T. read more

Chad and his crew are AMAZING! My son (college kid) was in his first car accident (he's fine) in November and he was by himself through this whole process. We (parents) live 5 hours from him. Having to now navigate the whole insurance/getting car fixed/cost issues over the phone, sight unseen was going to be a daunting task. Well, Chad to the rescue!!!! I found him on Yelp and a couple other sites that sang his praises and I thought, welp, lets give it a shot. From the first conversation with Chad, I KNEW my son was in great hands. Chad was friendly, accommodating, understanding, and most important......walked me through the entire process of what to expect from not only his perspective but the insurance side as well and what he could do to make the car safe again for my son to drive. He was up front on all costs and what was necessary (safety) and not necessary (cosmetic). Being a college kid car, I wasn't interested in totalling the car out just so it could "look" new. During the process, I was kept in the loop about everything that was going on. A HUGE help when, again, you are 5 hours away and trying to get your son back on the road. I just can't say enough good things about my experience! I hope to never have to use a body shop again ;) but if I do, I will definitely go here. You should too!Chad and his crew are AMAZING! My son (college kid) was in his first car accident (he's fine) in November and he was by himself through this whole process. We (parents) live 5 hours from him. Having to now navigate the whole insurance/getting car fixed/cost issues over the phone, sight unseen was going to be a daunting task. Well, Chad to the rescue!!!! I found him on Yelp and a couple other sites that sang his praises and I thought, welp, lets give it a shot. From the first conversation with Chad, I KNEW my son was in great hands. Chad was friendly, accommodating, understanding, and most important......walked me through the entire process of what to expect from not only his perspective but the insurance side as well and what he could do to make the car safe again for my son to drive. He was up front on all costs and what was necessary (safety) and not necessary (cosmetic). Being a college kid car, I wasn't interested in totalling the car out just so it could "look" new. During the process, I was kept in the loop about everything that was going on. A HUGE help when, again, you are 5 hours away and trying to get your son back on the road. I just can't say enough good things about my experience! I hope to never have to use a body shop again ;) but if I do, I will definitely go here. You should too! read more

So let me start off by saying that Chad and his team will go above and beyond for your satisfaction, I have had work done by Chad twice and each time it was a breeze they really do take care of everything and want to put the best parts on your car whenever they can. First you're going to have to make an appointment for an estimate and make sure you have time because Chad will go over every little thing he can find that was damaged on your car to get the most accurate estimate he can for you, most other places will do it on the spot and you'll find out later on they missed something and will be delayed due to ordering parts. I really love this about Chad and how he explains what each part do what and doesn't leave you out of the loop, even if you know about cars, he is very up front with you. His employees as well will help you out if Chad isn't there just as well as Chad does. And as a bonus, when your repair is done they clean inside and outside of your car like you're picking up a brand new car! I've had my friend go to them about 3 times....just his luck! And it was a difficult repair (replacing a while quarter panel) but when it was done you couldn't even tell without knowing where to look for the welds it was amazing work! He also has had an awesome experience going through them and they have taken care of every request he needed. Not to mention they are the body shop that Nissan goes to, to get their cars fixed as well. It's that amazing! I will always refer anyone that needs a collision repair to go to Action Auto Body they are a great team and I'm glad I have someone in town to go to that will take care of my car like it was their own. If you have high expectations surely Chad and his team will meet each and every one! Thanks guys! I hope my review of how satisfied of a customer I am, will help bring more business your way! read more

Having just moved to Des Moines, when I was rear-ended,I didn't have "My Guy" to take my car to for an estimate and repairs. Through a simple Yelp search, I stumbled upon the boys at Action Auto Body and figured I'd give them a call to schedule an estimate appointment. That first call was and conversation was easy and to the point, and my appointment was scheduled for only a few days later.I pulled up to the lot and parked in the "estimates only" space with my trunk wide opened, where I was greeted by Chad himself. He came out, commented on my unshut trunk, and together we shared a chuckle. Chad proceeded to take a look at the initial damage of the vehicle, pointing out specific areas that he would need to address. He requested more time with the car to take it apart and give a more precise estimate. Within 3 days I received an email containing a line itemized estimate with pictures to accompany each line and a detailed repair plan. They also sent this email to the insurance company, who upon reviewing it had opted to send an analyst to validate the estimate. Thanks to the thorough work of Chad and his crew, the analyst's review didn't take long, and later that day I received a call letting me know that my car would be totaled. I went in to collect my belongings, which were all cataloged and easily attained. The whole process took about 2 weeks, and after all was said and done the headache a life event like this could've been wasn't, simply wasn't. I attribute a large part of that to the professionalism and thoroughness of Chad and the team he's assembled there at Action Auto Body. There is no doubt in my mind if we were going to proceed with fixing my 2007 BMW, I would've picked up in the same shape I did 10 years ago driving it off that lot. Thank you Chad and team. I can now say I have "My Guy". read more

Finding an auto body repair shop is intimidating to me. How can I be sure I will select a trustworthy, high quality shop? Where do I turn if I have no one who can recommend a local business? I'm taking time from a busy schedule to share with anyone else who feels this way - my recent experience. After searching the internet and reading reviews, I engaged Action Auto Body to repair body damage to my car caused by a collision with an animal on the interstate. After my first meeting with Chad, I knew I had made a great choice. He and his staff did not let me down. At the start, I appreciated that Chad sat with me and thoughtfully explained the estimate and insurance reimbursement process, damage to my car, and their gold star business practices - how they do business and repair. He patiently answered my questions and as many women will understand, treated me with dignity. (I'm not a car person and yet I felt treated with respect all the way.) During the repair process, Chad and staff kept me updated with phone calls, email and photo documentation of the repairs. At the end, Michelle helped with rental car return and took care of the payment transaction quickly. Chad spent a few minutes reviewing the work completed on my car - and ta dah! My car turned out beautiful! I'm so grateful I made the decision to go with Action Auto Body; hopefully I won't need any additional repair in the future but if I do, Action Auto Body will be the only place I call. Thanks Chad and team! I am grateful. read more

This was the first time I have ever needed to have major repairs done on my vehicle. I had done some Googling to find the best local body shops and every time I looked Action Auto Body was always top of the list. Everyone at Action was so helpful and knowledgable about all the aspects of the process from the insurance to the repairs. They were able to help me whenever I had questions about the process. After my accident, I had set up a couple of different estimate appointments to get a feel for which body shop was right for me. Action Auto Body was my first appointment and I went with my dad and after the process, we walk out and he says I do not think we need to go to any other shops. He is not a man that easily impressed or won over. So I took my business to Action and I was so glad that I did. I got the car back looking brand new as if nothing had happened. When I was picking up the car Chad noticed some possible condensation on the inside of the headlamp and was very concerned that I monitor and let him know if there were any problems. That is because he and the staff are very concerned about getting the job done correctly and making sure the customer is happy. He told me if there were any problems bring it in and they would get it deal with the problem. I was very pleased with the service and repair I received and they have a customer for life! read more

Once again I find myself referring a friend to Chad and the crew at Action Auto Body. I truly am sorry that I haven't written a review before, as these wonderful people helped us survive the "teen driver" years with hairs remaining on our heads AND bank account intact! I can't say enough good about the wonderful services they provide from the moment you call to the time you see their finished handiwork! Chad is the owner and the first point of contact as he is the one who inspects your vehicle and comes up with a plan. Be prepared to pull up a chair and take some time in the office as Chad will walk you through multiple repair options and cost levels. Once repair options have been finalized you are welcome in the shop to see your progress. The finished result is THE best part! Multiple times we have used this shop and I can honestly say they work magic! Our teens car as well as mine and hubby's have come out sparkling clean and looking beautiful again. We've been so happy with their total attention to detail and customer service. (I might get into trouble here, but one time my car was delivered to my work place upon completion of the work! Who does that anymore??) Make the choice to work with this exceptional crew; you won't regret it! read more

On the 11th of February i unfortunately had to bring my Nissan Altima to Action Auto Body. My car had received some damage to the passenger tire and passenger door. I have never had to deal with an accident before so i was nervous and stressed. I had no clue what to do. When i got there the polite lady at her desk got my information and as i waited the gentleman that sits by there informed me how the whole process worked. They were both extremely helpful and kept me company while i waited for my husband to pick me up. Chad explained what needed to be done and assured me that the him and the Insurance company would take of everything..... and THEY DID. it was an ongoing claim process but after a month of being with the Action Auto Body, my car was free to come home finally. Chad walked me to my car and it looked brand new. Absolutely beautiful. They did a magnificent job. I contained myself but i did want to cry. I appreciate everything that Chad and his crew has done for me and my car. They are genuine, hardworking, exceptional people and i will recommend them to anyone who is in need. read more

While I don't wish any future collision fix-it needs on anyone, if this does occur, at least you will be informed on where to take your vehicle...Action Auto Body or as I like to call them "Awesome" Auto Body. Chad, the owner, consults with you to ensure you fully understand the process. He is patient, honest and professional. As progress is made, he or friendly, helpful, professional office staff call you to keep you informed. Finally, when it's done, they contact you to schedule a pick up time. THEN when you get there, they provide you a folder with all details PLUS send you an email with all details. AND THEN if that's not enough, they take you out to your shiny, washed and never knew it was injured car...OH AND DID I MENTION, THEY CLEAN THE INSIDE OF YOUR CAR OUT TOO! In summary, tell ALL YOUR FRIENDS, as I have, this is the place to go for professional, meticulous, hassle-free, full service!!! read more

Chad was GREAT! I had a fender bender in downtown Des Moines the day I arrived for a conf. A friend suggested Action Auto Body. I just wanted to make sure I could drive the car 100 miles home. I called and talked to a very nice lady in the office and explained my predicament. She said come anytime and ask for Chad. When I arrived and asked for Chad he immediately came out to greet me. I explained what happened. Chad inspected the damaged area, got on his back under the car and figured out an action plan to make sure I could make it home. He spent 15 minutes or more tested a couple places he made improvements then told me I should be good to drive home on Friday. I asked what I could pay him for his time and materials. He would not take any money. I told Chad I will pass this along and this was outstanding customer service. Des Moines is lucky to have Chad and his business in town. read more

We were involved in an accident at J.C. Penny's parking lot on east side of Valley West mall. I did not have a body repair shop since Ace Motor stopped doing body repair, so I called Larry at Ace Repair and asked him "who he would recommend to repair the damage to my van. He recommended Action Auto Body and told me to talk to Chad about fixing it. He said that Chad(the owner) was a really "Fussy' person and would do a great job. I asked Larry if Chad was as fussy as I remembered he is? He said "probably more fussy. Long story short, The door got fixed, It looks really Great. I would recommend Action Auto Body, and Chad Ogle, at 1824 2nd Avenue, to anyone looking for a quality repair on their vehicle. Their secretary, Lisa, Will help keep you informed of progress, or questions, you might have about your vehicle. Robert & Louise Pence, Altoona, Iowa read more

I was referred to Action Auto Body after a few mishaps with my vehicle. They handled the car insurance side of things for me especially when one of the companies was hard to get ahold of. Chad took his time to explain every detail of what needed to be done. Him and Michelle helped out with the car rental details so I didn't have to deal with it especially when there were 2 insurance companies involved. They kept me updated along the whole process so I to knew what was going on. When the work was done my vehicle looked amazing. Chad and his team polished it up and cleaned the inside too. They are awesome to work with and very detailed about how your car looks after the repairs are done. My vehicle looked almost brand new once everything was done!! they are awesome to work with and I highly would recommend them !!! read more

Had a great experience at action auto body. I was in a minor fender bender and the more I drove the car after the accident the worse the bumper got. Being from out of town my car is my only lifeline. I managed to get over to the shop to find out you have to schedule an estimate. After I made my appointment for the next day I asked if they had any zip ties so I could just Macgyver my bumper for the time being. After asking the lady told me 1 of the mechanics could probably help me out and one of the guys literally dropped what he was doing to come out and help and I left with my car completely drivable. Working in customer service I was thoroughly impressed and would 100% recommend this place! All are very nice, understanding and are more than willing to communicate anything you may be curious about. read more

Action Auto Body is by far the best auto shop experience I could have had and I would recommend to someone. They took exceptional care of myself and my vehicle during the whole process of my accident. From the moment I had my estimate done, Chad, had my best interest at heart and assured me that they would get my car back to the way it was prior to my co-worker backing into my car. After that, Action Auto Body took care of everything! They handled the insurance adjuster (who for lack of better terms was not intelligent), the ordering and repairs of my vehicle, and even detailed it when it was returned. Chad, Michele, Jodi and their whole staff deserve way more than a 5 star rating. If you have an accident, you need to take it to them. They are truly the BEST! I could never thank them enough read more

I put this review on Facebook as well because I cannot stress enough how great my experience here was! By far the friendliest and best shop I have ever experienced. I just moved from out of state and needed some car help. This shop was suggested to me, so I headed on over. Not only was the staff extremely friendly, but they really pay attention to what YOU as a customer need and what would benefit you. They put the customer first, which is so rare to find nowadays when it comes to car repairs. I have nothing but great things to say about this place and all of the people that are a part of it. I will definitely be returning for all my car needs in the future!! If you ever have the choice of where to go for repairs, this is the place!! read more

Action Auto Body is nothing but first class. My car was involved in a very damaging hit-and-run accident. I figured the damage would total my value, but I had it towed here on a whim, not knowing anything about the shop. After a very stressful series of events leading up, the staff at Action were extremely accommodating in getting an estimate and recommendation to me. Patty communicated efficiently and kindly and Chad offered to research parts and costs to get a full estimate. After figuring out that the car was in fact totaled, Chad gave me a recommendation on my next moves, not to mention offering his time and knowledge all free of charge. I would recommend this shop to anyone, and will definitely be back in the future! read more

After my accident, I checked with my insurance company to see if they had a preferred auto body. Action Auto Body was one of the recommendations. So I went in with no experience at all - Chad and Michelle were terrific. They were both very detailed in explaining and showing me exactly what needed to be done to my Equinox and making sure it was safe to drive up until my repair appointment. I really felt like they were on my side! As it turned out, my Equinox ended up being totaled, so I didn't even get the chance to have them fix it! Action Auto Body provides excellent customer service! I hope I don't ever have another accident, but at least I know where I will return to next time. Highly Recommended! read more

I brought my 2007 Lexus GX470 in to Chad's shop, which I was directed to by State Farm-my auto insurance company-after I hit a deer on I-80. There was significant damage to the front and side of the car. Chad was obviously busy with all the work he has (i.e. a victim of his own success), but he took time with me, was meticulous in analyzing the damage, explained his findings and concerns, and was a class act all around. The car ended up being a total loss, but I was extremely impressed with Chad's professionalism and dedication. Apparently, I am not alone. I would not hesitate to come here in the future for auto body work of any kind. read more