I was a customer of Action Jackson for 5 years. Overall, service was just okay. We had games and a pool table in my establishment and revenues were split 50-50. My biggest complaint was the contract. I purchased the business already up and running from the previous owner. Unbeknownst to me, there was a clause in the contract indicating that the previous owner must get me to sign a new contract with Action Jackson as part of the sale of the business. If I didn't sign, he could have been held responsible for the remainder of the contract. Because of this, this contract was flown by me after the sale and I was encouraged by the previous owner as well as David from Action Jackson to just go ahead and sign this. Too much to read. Just standard stuff you know. And like a fool I did. I should have read the contract more thoroughly before signing. In it you basically sign over the rights for all gaming in your establishment to Action Jackson for a term of 5 years. And they will hold your feet to the fire if you try to replace their service before the term of the contract. I know because I tried to at around year 3. I would just say to anyone reading this review that there are other options out there, other companies that give the same 50-50 split but don't require any contracts or obligations whatsoever. I know this as well because after I kicked Action Jackson to the curb at the end of 5 years, I got on board with another company. No contracts. Nothing to sign. They just drop off the games and they come by every 2 weeks to count the money and give you a 50-50 split in cash. NICE! Isn't that really the way it should be after all? Earn my business by giving me good service and fair pricing. I mean, I understand why cellular companies require a contract, you usually get a phone for free so they have upfront costs they need to recoup. In the case of Action Jackson, I took over games which were already in place in the establishment and had been there for 4 years. Even when they replace equipment or bring new stuff, while it's new to you, it's not new. I don't recall ever getting any brand-new games. It was always refurbished and had been someplace else. Most likely, they already made their money back and then some. They really don't have much as far as monies they've invested that they need to recoup. It's really just locking you into a contract so you can't go elsewhere. I would just say to the owners of Action Jackson. Perhaps it's time that you look at your contract. Stop trying to lock people into a 5 contract. Just give them great service and they will stay with you. Honestly, I don't even think the other part of the contract requiring the new owner to sign as part of the sale is even legal but I didn't want to fight them on it. read more

I have been a customer of Action Jackson for over 25 years.The service is excellent, They keep up with all the ever changing equipment and the employees are always friendly polite and professional. As amusement vendors go, they are very transparent and provide detailed summaries of all transactions for your business. Justin, Craig and David run a very tight ship. read more