Service was prompt and efficient. Bryan did a great job explaining to us what was wrong and what…read moreneeded to be fixed. We will most definitely use Waterworks again!

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

We had water backed up at a floor drain in our basement. Paul came out very quickly, and snaked and…read morescoped the drains. He ended up correcting the issue with his deep knowledge and understanding for the way my house was likely piped. He seemed to have great tools that helped him do an exceptional job. His pricing was very reasonable. Would highly recommend Paul's service to anyone in need of plumbing repairs or replacement. I also asked him about a recurring plumbing issue we have in our 50 year old house, and he proposed a very creative solution that I hadn't thought of. But he didn't push the project to be done by him, and let me know he'd be open to do it when we are ready. Will definitely call him back when we do out next plumbing project.

Never responded. At least he could have said "I can't do your job" or "it's too far" or something.read more

Phenomenal service from a very knowledgeable plumber!…read more We have been struggling with a backed up drain for a few months, and although my husband is no expert, he tried to unclog it himself, which worked in the past, but this time nothing worked and the problem got worse and worse. He finally called Roy one day, and he was over at our house in Lexington within a few minutes and fixed the problem all within the 1 hour lunch break that my husband was on. Roy is a true professional and so experienced. He started working as a plumber at a young age and is really amazing at his job! We really appreciate that he explained what he was doing and taught my husband a thing or two if this problem happened again. He also gave us a 6 month warranty. We absolutely love the high quality of service that Roy provided, and his pricing is very reasonable! There is no one else we would go to at this point!

Really nice couple . Felt totally at ease and also felt I was not being gouged 100% recommend them…read more. Roy is hilarious perhaps without even knowing which is awesome . Work was done quick and very neatly !! ( yes, Roy I saw u wipe the water up ) thank you so very much

I tried calling them October 1st and the phone number has been disconnected. It appears they're out…read moreof business.

Derek dod great work, shower valve replacement, dishwasher installation, faucet and disposal…read morereplacement. Timely, clean and fair price!

I called for a quote on drywall, Derek just happened to be leaving a job down the road from me and…read morewas able to stop by immediately. He was very knowledgeable and I accepted his bid. While he was over we were talking about my stair rail I wanted to do differently. He let me know he could do that as well and I am very pleased in his work, and his price. He saved me a lot of time and hassle! Very grateful for that! The dry wall looks perfect and the woodwork on the stair rail is exactly what I had envisioned.

I started using Universal a few years ago, But luckily…read morehaven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues.

I called Universal Plumbing and Sewer for a leaking kitchen drain, and the technician quickly found…read morethe cause without trying to upsell extra work. The repair was completed neatly, and everything has been working perfectly since.

John was great! Very patient and detailed with my older parents. John ran a new line upstairs for…read moremain floor plumbing to a washer dryer combo. He was clean and tidy and gave mom and dad a rundown of all steps. He went above and beyond and installed the actual unit once all the work got done. I appreciated the communication and pics he sent to me!

John came in and absolutely saved the day! We had Hoover Plumbing over to help us clear out a…read morekitchen sink drain backup in our 3 year old house. They supposedly ran 75ft of cable to snake it - only to tell us it couldn't be unblocked with just a snake and we needed to do a $1500 jet power flush. I felt like they were giving us the run around, so I gave John a call - he came in personally on his day off and was able to power through the blockage with his cable. That's it! No add ons, or extras! John and his team are absolutely our primary plumbers from here on out, no question!