If you have a real emergency, go to a hospital ER. This place is for minor injuries like paper cuts or broken fingernails. I went in there (because its less than a mile from my place) for severe diarrhea due to food poisoning. I told them in details how bad my condition was and so they took samples--but then told me the results woundn't come back for 2 days. the doctor gave me some basic diet advice and sent me home with no medication or real treament. They said they'd follow up when the results came in... IF I'm still alive!!! From there I went straight to a hospital that is 15 miles away. There, they immediately ran bood tests and other labs, and within an hour I learned I was severely dehydrated. My potassium and sodium were dangerously low--low enough that I could have had a stroke. What frustrated me most is that the urgent care doctor never mentioned that they couldn't run the tests I needed on the spot. I woud have been more thankful if she told me to go straight to an ER. read more

2nd to the worse urgent care ever in my experienced. My first urgent care experience I had my wife actually died 6 years ago. They thought she had asthma when she had blood clot in her lungs. She passed the day after. For context, I didn't want to wait for my primary care because they were backed up over a month. I tried to roll the dice because I couldn't sleep for the past 3 days because of shoulder pain, I was hoping I can go there and get a cortisone shot for my shoulder joint because that is more likely the issue. I came there, they would not except my insurance so I agreed to paying the $250 plus the extra $100 if they had to do anything extra. The doctor seen me maybe 15-20 mins, said I need a x ray and maybe mri to figure out what's wrong with my shoulder. It happens that their x ray isn't working and out of service so I would have to come back so that means extra money per visit for them. I didn't think of anything at that time. Was kind of weird. He sends me to a local x ray company that's pretty local which does mri as well. But they told me they wanted to do it in steps. Now I understand why. They charge you for every visit!!!!! After I did my x ray, I wanted to do a phone chat to see if it looked ok so I can just do a mri before coming in so I wouldn't be charged another $250 for no reason. They told me I have to pay $150 for the phone conference. I thought to myself f%#* these mother f^%{^#s. They were stringing me along so I end up wasting thousands by the time they are done with me. I forgot to mention they gave me toradol when I first came in, which was $100 extra and did nothing for me. Made my issue worse. If you care about ur health. Don't come here. All they want to do is milk you for all your money and don't give 2 shlts about you. read more

I would give zero stars if I could. I went with insurance and they never told me upfront that they were out of network. They should have explained that patients should always be told what their financial responsibility will be before receiving care. This feels dishonest and misleading. The guy who collected my symptoms information didn't seem like he knew what hes doing. read more

They took time to ask about my history and listened without interrupting. The doctor seemed focused but calm and made sure I was comfortable. They explained what they were looking for and gave helpful advice moving forward. The place is basic but gets the job done. read more

Efficient check in and registration via app. Staff was incredibly friendly and caring from beginning to end. Our MA was so kind and gentle with our sick daughter. She kept us informed throughout and helped our child feel comfortable. Anthony, the PA was amazing and the best we could've asked for during a tough time. He had great bedside manner with our daughter, approached with perfect combo of levity, humor, and medical expertise. He kept us included in the conversation and provided options. I'm so glad we ended up here after being turned away by Evergreen Urgent Care because they refused to see our daughter since she was under 12. read more

Got antibiotics for UTI, went on a weekday afternoon. It was not crowded. When I left early Eve it was packed.!

I'm unsure why there are multiple bad reviews when my experience here has been what I exactly needed. I've been here through a walk-in twice, my first time for a middle ear infection after an unsuccessful ER visit and the second time for something a little more personal that involved blood drawing. I never have to wait too long to see someone and the staff are really friendly and professional. I got treated for my middle ear infection right away compared to the ER which prescribed me the wrong antibiotics at first. I got my blood drawn on the second visit, but I was dehydrated and had to come back the next day. They called me to ask if I was drinking enough water throughout the day and if I wanted, could come earlier than my scheduled appointment. They care about their patients! Shoutout to Vivian T. and Sophia who made my blood drawing session more tolerable :) The only con I have is the Kyla app which takes forever to go through the steps the first time you are using the app. You have to enter all of your information and then take pictures of your insurance card, which sometimes could be glitchy. You need to use it to check in for both walk-ins and scheduled appointments. Otherwise, this clinic isn't bad if you need to get a quick check-up that doesn't need an ER visit at first thought, but waiting to meet your primary doctor by an appointment would take too long. read more

We took my 4 year old daughter to action urgent care because of what appeared to be a bug bite streaking on her thigh. Dr. Raphael Vassor spent less than 3 mins with her and said it wasn't a bite and that it was an impact injury. The site was hot to the touch and bright red with a large center bump and lines radiating out. He completely dismissed her, us and any concern. He poked and squeezed her and she showed no discomfort so that was his reasoning. Told us to ice it and give Motrin. It will bruise. Well, it never got better and took her to her dr. It's a venomous spider bite that her body is now fighting really hard. We have antibiotics on hand in case it changes. This urgent "care" literally put her life in danger. The opposite of their job. On top of this, after returning home we realized they over charged us $200. They are in network and we have a $25 fixed urgent care copay. They didn't even give us an itemized invoice. It just said "deductible charge." Which our insurance doesn't do. This place is preying on the vulnerable and not offering actual care. I'm glad my daughter's body is strong. I can only imagine how bad that could have been. We will be contesting the charges and never going back to any Action urgent care and will be telling everyone else to not go there too. I'd give them 0 stars if I could. read more

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Worst Urgent Care experience I've ever had. My GP had told me to go to urgent care for IV fluids. Not only was the doctor extremely dismissive and homophobic, but she did not know what she was doing. I've always been told I have easy veins but when the IV was put in, I had shooting pains the whole time I was getting fluid. She didn't bother trying to find a vein in my arm and went straight for my hand. I'm not sure why the nurse couldn't do it either. My whole day was covered in blood before the IV was inserted and she only poked me once. There was bleeding under the skin afterwards and i was tingly for days. Please don't go here!! read more

No sense of urgency at all , unexperienced kids. I don't know how they got their jobs here . School isn't going to cut it here , it's an urgent care , they need to know how to handle any fuckin situations. You don't want to do anything choose a different career! read more

I had an appointment for 12PM didn't get called in until 1PM I've been waiting in this room for an no sign of doctor coming in at all. This place is so unprofessional the only reason I was able to go in an hour after my appointment was because my mom walked up to the counter and told them to hurry up and she would pay a different method then what they were originally planning to do. If she didn't do that I would still be sitting and waiting. This is ridiculous don't ever come here everyone is unprofessional they're lazy and slow this is not a real office. I walked out of my room and asked when the doctor will come and they looked annoyed and they tried to place the responsibility on another guy and not respond to me or give me a proper answer. Is this a social gathering or a doctors office I don't know read more

Arrived at around 8 pm a few days ago as my 8yo was having check and ab pain. In order to be seen, i needed to download the Kyla App and create an account to request a walk-in appt and check in. It took about 15 mins to go through the app. This process was very frustrating as it's lengthy and there were glitches. Due to this app process, I was charged 2x of $250 each instead of $50 copay w/ insurance. The 1st charge was for establishing my primary account, and it couldn't verify my insurance with the 2 pictures I snapped. The app is not user friendly and the camera option to take picture of insurance card and ID is not clear as there's no box for you to take the ID/card so the photo may not fit the box once you OK it and after many attempts it fits but then cant verify my insurance. It would take up to 30 minutes for whomever to verify my insurance per the app. In order to proceed with scheduling an appointment to be seen right, then I needed to pay the $250 first. About 45 minutes later, I see a credit on my cc for the first $250 but not the 2nd $250, but my copay of $50 was automatically charged The 2nd charge was when I added my son as a dependent and went through the same process with the same issue w/ not being able to verify my insurance. Now I have to file a claim with insurance to get reimbursed for the extra charge. Going to UC can't get any harder than this, can it? The front staff is very patient, and luckily, she is familiar with the app to guide me, though I think she was probably frustrated with my constant ask for help with the app. We waited aftee the app fiasco was completes and were called in about 45-50 mins later. We were assisted by medical staff, Joshua. He was very nice and patient with my son in assessing the condition and symptoms and then conducting a covid and strep test. We waited 15 minutes for the results. Negative. Thank goodness. The physician assistant then came in to speak to us and attempted to listen to my son's breathing and checking his ab pain. By this time, my son was tired and wasn't having it. She recommended an x-ray bc she hears something in his lungs but couldn't do it bc they were closed. She suggested coming back. I told her I can't as I will be out of town and she asked why. Seriously? She tried to push me to schedule for an x-ray again so I told her I will follow up with our pediatrician. She said Ok and informed me that she would place an order for meds at my pharmacy and left the room. No diagnosis or explanation on meds that will be ordered. Later in the night, I received push notifications that there was a visit summary available. I did not see it at all and had to call them the next morning to request it. It was sent to me via the app through chat. I followed up with the Pedi the next morning, and provided the Urgent Care summary. My son was given a diagnosis of pneumonia and was in the later stage of it. The Pedi explained the cause for the chest and ab pains. Furthermore, an x-ray is not needed as she can hear there is something in the lungs. She explained the meds that was prescribed by UC and agreed that it'll help for my son. Note: *If you get out of the app and return, I couldn't click on log in, but rather, it automatically took me to creating a new account. I had to uninstall and reinstall each time to be able to log in. This took a couple of days before the app worked normally. **I suggest you download the app and create an account first if you have plans to go to this Urgent Care in the future. ***1 star for app experience and 4 stars for service from front staff and medical assistant staff, so I'm giving a 3 stars total.) read more

Overall, this has been a decent location. Sometimes you wait longer than you should but it beats going to an ER. read more

Action Urgent Care - Waiting room - Family Practice Near Me - San Jose, California

Never will I ever come back here. Just like others saying about they never want to be clear with the total costs for the services.

It's been two hours... and we're still waiting to see the doctor. The staff at the front desk seem like they're learning on the job. There is a box of masks for people to wear, however, rarely does anyone take one. There are over 10 people in the waiting room. One person is wearing a mask. The old man in the corner who's hacking and hewing and coughing - not covering his mouth...is not Wearing a mask. One person is wearing a mask. Best to wait in your car... Its wrong to use the word ACTION ...in there name....and there is nothing too urgent going on... read more

Second time visiting this urgent care for sports physicals, it's a fast option if you can't get into your primary cares office, just make sure you have about 1.5 hours of your time to spend here. Staff super slow and doctor doesn't start the exam until 1 hour after you arrive and check in. Just sucks that they show no motivation to get you in and out. read more

I made an appointment on Saturday for my son. 5 minutes before my appointment they called me to cancel the appointment because they said my son was too young to be seen there. I told them I was already outside and that I would like to keep my appointment, but they said there was nothing they could do and that I needed to call his pediatrician. I already had an appointment scheduled with his pediatrician, I was just hoping someone could see him sooner. They charged me $225 anyway and when I asked for a refund, they said I had to pay a $50 late cancellation fee for the appointment that they canceled. read more

Do not come here. They are misleading. Bring up random costs. and Do not help you at all. The staff is rude and actually doesn't have any customer experience at all?? All they want is your money. EVEN IF ITS THEIR FAULT. They made me wait over an hour in the patient room just to tell me that I had to go home because of an emergency and they still won't give me my money back because they put in the notes that "I cancelled"?? And, on top of it, they're trying to charge me $50 FOR SENDING ME HOME. read more

I have been to this location a few times, trying to give them the benefit of the doubt. But no, it really is just awful. There is no doctor present. The app is trash. You will never receive test results. They will overcharge you and make you call "billing" to correct it. The PAs are incapable of drawing blood and try to reuse needles on multiple attempts. I received a significant misdiagnosis which delayed care for a true emergency. They are not good with young kids. They rush you in and out as fast possible and don't take time to stop and think about what's going on and what you need. AVOID! read more

Piece of shit Urgent Care. I paid 225$ just for the Doctor to tell me to bring my son to the ER. She pressed my son's tummy and that's it.

I've been to this location twice. Once when my husband was really sick, and last week when I thought I sprained my finger. Both times, we were easily able to make a same day appointment within a few hours of feeling like we needed to go to urgent care, but not necessarily the ER. My husband was checked out quickly and given some medication that helped him get well within days. For my sprained finger, I was in a great deal of pain and I was seen quickly, given a splint, given pain recommendations, a prescription for ibuprofen, and an x-ray referral to their Brokaw location. I was in and out quickly and my pain was much better the next day. read more

Have an appointment at 10:00 AM prescription was supposed to sent to the pharmacy but they made a mistake to input a wrong medical record # of my mom and we waited 5 hours , waiting for a call from pharmacy but since this urgent care messed up nothing was done , they have a nerve to argue with us when we went back to the clinic and be careful they won't give a written prescription and was told that their printer is out of order. The name ACTION urgent care is not an urgent and also no ACTION. read more

This is a peculiar business, and I am certain it will appear in the newspapers for all the wrong reasons. I scheduled an appointment for a general medical checkup and paid out of pocket. However, on my way to the clinic, they insisted that I select them as my primary care provider on my insurance, even though I was paying out of pocket. We managed to resolve that absurdity, and when I checked in, the receptionist informed me that I needed to pay for a PCR COVID test during the visit. This is obviously just an attempt to nickel and dime insurance money and is in no way a useful health requirement. The rudeness I have come to expect from such places was pretty normal. But these individuals made me waste over an hour of my time due to their petty greed, and I hope to warn others away. Don N. read more

Had a great experience. Was helped by Nabeel with an ear ache. Staff was very helpful and friendly.

My review is more about their sneaky billing practices , I was there for a visit and was kind of coaxed into a follow up which I genuinely felt was optional and unnecessary. Only to be surprised with no show charge, upon follow up I am directed to a consent form which I signed at my original visit while I was in pain. Really sneaky and smart way of losing future customers. Way to go Action Urgent care. read more

When I first walked in I was greeted by Leah who was very kind and professional. My doctor and medical assistant were also very patient and understanding, I highly recommend this clinic if you need anything taken care of. read more

I'm happy I found this clinic super welcome. I came in as a first time patient and right away was treated with care. Thank you to my medical assistant Sinna who took great care of me and additionally checked up the next morning to see how I was feeling read more

**If I'm not refunded by TOMORROW, I will the have the charge reversed on my credit card, and report you to the Better Business Bureau, amongst others. I have given you several chances to amend your mistake; politely at that. You are further compounding an issue that can simply be resolved by the aforementioned refund. If you think I will eventually let this go, you're sorely mistaken.** Disappointed to say the least. The experience on site was very good, prompt, and the doctor who saw me genuinely cared. My issue is simple. I was prescribed the wrong medication, and they would not rectify the issue by calling the pharmacy to rectify it. I suffer from migraines. They are typically manageable, but 2-3 times a year they require immediate attention. A specific medication works well in emergencies, and the doctor I saw had no problem prescribing a small amount in situations like this. What I was prescribed does not work. I made this clear, and my plea fell on deaf ears. I've tried everything under the sun for migraines. My copay was well over $200. I felt disrespected and after leaving the facility, and there was no effort to correct the issue. I have no doubt that they can provide great care, but in the end I wasted a significant sum of money because I did not have this problem corrected. It should have been an easy fix. I don't take leaving this 1 star review lightly, and I gave them ample time to correct it. I'm angry and disappointed. It didn't need to come to this, but I'm compelled to share my story. read more

Action Urgent Care - Here is a picture of the incorrect medication. - Family Practice Near Me - San Jose, California

Incompetent staff, shady billing practices. Avoid at all costs. Made an appointment for a sick toddler. Showed up on time, was asked to register though a sketchy app called Kyla that promises to prolog your life by 50 years. The last step was to verify insurance, the front office was "trying" to do it for 30 minutes! Then they told me that my child's insurance could not be verified. Told me insurance was not valid. In retrospect, because they simply didn't bother to ask who was the primary on the insurance (her father, not me). And told me to pay out of pocket $350 or come back the next day. Patients are billed after insurance gets the bill at reputable offices not the other way around. After wasting an hour with a child with fever, I had to leave and try to find another Urgent Care for rest of the morning. read more

Came in for some help and asked for some basic information. Received perfect guidance and help from Vanessa Ortiz!

We live just a block away from the clinic but never use it until last Saturday, for my husband, and on Wed, for my kid. At first, we were skeptical, worrying the clinic can only treat minor issues or does not have enough medical staffs. Well, we were wrong. The 2 trips there over the last 5 days have changed my family's perception. 1. We do not have to wait too long like going to the emergency room, especially on weekend. 2. The doctors have more time to explain our questions and examine the health issue just like in the hospital and we receive the test results quickly in 15-20min. 3. The medical staffs are friendly, professional, and care for us genuinely. Thank you so much to Sandy C. She is medical assistant and she is so kind so great to "deal" with our little boy. Thank you so much to Action Urgent Care from the bottom of our hearts. Trang N/ Don H read more

Waiting way past your scheduled appointment time. They take non appointment people before appointment people just because he was checked in before me. There system SUCKS!! Wouldn't have used urgent care if it wasn't a Workman Comp Claim. read more

Hiwot and Ryan made our visit quick and easy! We came here after a different urgent care was closed. We were greeted by Hiwot and she was very patient with us while also taking care of 3 other families. She even went out of her way to help us locate a 24 hour pharmacy since we were being seen after 6pm when many pharmacies are closed. My sibling is known to have "bad veins" and nurses and medics have always had a difficult time drawing blood. However, Ryan was able to get it pretty fast! Ryan was kind to us and was able to answer our last few questions we had after the doctor stepped out. The doctor prescribed my sibling muscle relaxer and pain meds for his back pain and it kicked him right back into shape! We came back the next day for his follow up appointment, and he had much more mobility thanks to this team. The doctor sent over her findings via the app immediately which we really appreciated! read more

Action Urgent Care - Family Practice Near Me - San Jose, California

My girlfriend went in earlier today for an ingrown removal, and initially it was all good. But she just removed the dressing around her toe about 9 hours later, and it was still bleeding. The procedure was done greatly, but the after care should be executed better. Ever since she got home, she was complaining about her toe hurting. When we removed the bandages, the benadine was staining her toe. They didn't even bother to wipe that off before wrapping up her toe too tightly. read more

Doctor talked down to me even though I was an adult and intervened in a private family matter, failed to disclose the nature of my prescription and let me drive 30 MINUTES to TWO Walgreens because she failed to call the prescription in on time. After waiting forever, they tell me the the only thing they prescribed is Ibuprofen, something I can easily get over the counter. Completely thoughtless by her. read more

I came in for excruciating pain after having a miscarriage. I myself am a healthcare provider. I met PA Anna Watson and she was the most unempathetic person I have ever met in my life. I am traveling for the weekend and just asked for a couple of stronger pain pills that will get me through the trip. If she had just sat down and talked to me nicely about it saying "I am so sorry you are going through this etc" but instead she shrugged me off and dismissed me and then told me to make an appointment and have my primary care prescribe me the medication - which makes no sense especially if I am traveling. I would highly recomend to never see her. The lack of empathy was mind blowing to me and could have made a difference in my care. I am a PA myself and would have never treated my patients like this. read more

I was told that 3pm was the only apt available. I canceled meetings and rushed over. It's now 4pm and I am still in waiting room. Staff is ambivalent. read more

Staff was very nice and helpful. Her name is Tiffany t . They take care of the problem fast.

Got there around 10am. Took 25 mins to sign in through their app that they force you to use. Had to use their wi-fi since mobile was slow, but even their wi-fi was super slow! Then sat there for another 10 mins, and suddenly the front desk person says they are closing shop immediately as are all their other locations in the bay area, wtf? Who does that with patients waiting in your lobby at 10am? They also took their $250 copay on my HSA and said they couldn't refund it and that I had to call their billing. Just a hassle all around. Never again!!! read more

Worst urgent care ever! I took my dad there at our 11:30 appointment time and waited for over an hour and got fed up and went to go get the nurse. I saw all of them including the doctor on their computers with no other patient! It was so frustrating cause my dad was really sick and they have no urgency to go help him. This will be the last time I come here for urgent care. read more