An excellent place (Norwalk location) to visit for physical therapy and occupational theraphy. I…read morehaven't visited other locations. The Norwalk location is a good size and counts with everything you need for your recovery. The only thing missing is a pool for water therapy. However, most people don't need it. All the staff (doctors, therapists, therapy aids, and receptionists) are lovely. They are all knowledgeable, professional, friendly, and caring. They are always willing to help and repeat instructions for those of us that have memory issues. I like this place so much that I am willing to commute 30 miles each way.

I received 8 physical therapy sessions. 1st day I met with Natalie who genuinely was caring. She…read moreasked me questions about my physical issues. She put me in a closed room and assessed me and I saw how she carefully put her plan to action. The injury is in my thoracic, neck, upper extremities, and right arm and hand. Just on that day I went home feeling relief. The following weeks I was treated by Patrich, and then Abel who determined to get my arm to have improved range of motion. When I say determined, I mean he made sure I left that place drastically improved. I whole heartedly can say this is the best team of therapists that I can recommend will do everything they have within them to improve your physical health. I have seen it as they treat the young athletes that come in and the elderly. They are well rounded. The front receptionist Priscilla is also the best! She is very attentive and provides me with all my appointments and reminders. 100% RECOMMENDED.

I came to Optimum Care Therapy after being told I needed ongoing treatment for both a medial and…read morelateral meniscus tear. What I expected to be a long and frustrating recovery turned into a completely manageable process thanks to their team. For nearly 3-4 months, they were by my side every step of the way--transparent, professional, and genuinely committed to helping me fully recover. From day one, the staff showed patience, understanding, and deep knowledge of what my body needed to heal properly. They listened, adjusted my plan when necessary, and never rushed the process. It's rare to find a therapy clinic where you truly feel supported long-term--and Optimum Care exceeded every expectation. Thanks to them, I highly recommend them to anyone serious about real recovery.

I was referred here to be treated for Arthritis in my shoulders from my medical group. The location…read moreof this business is just right off the 91 and pioneer. Parking is available in front of the business for 1 hour only, there is also parking on some of the side streets and behind. Let me say upon my first visit, I was greeted by brandon whom did my assessment. I was switched over to the exercise room no pain no gain! This is where I met Justin whom worked with me and my physical therapy. It is amazing how one medium size room can be packed with nothing but essentials equipment for physical therapy. As I began to come 2 times a week I began to meet more of the staff that I would eventually meet as my therapy days continued. My last physical therapy session was November 17,2023 I was rear ended and returned today to finish out my physical therapy. Staff is ever so friendly

I usually only review places that serve tacos and margaritas, but I made an exception for Optimum…read morebecause they are pretty awesome. I started coming here for treatment about six weeks ago. I hurt my shoulders while trying to free climb El Capitan in Yosemite. Haha, just kidding, I'm old and hurt myself climbing out of my car. Anyway, the entire staff is kind, patient and professional, from the front desk to the physical aids and therapists. The facility itself is small and shares space with a dentist. I admit to being skeptical at first. But what Optimum lacks in physical size they make up for with personalized service. I never felt ignored or unimportant, and the staff was committed to getting me healthy. They were also very helpful and accommodating with some insurance issues on my part. I'm glad I gave this place a try and am indebted to their work. One final note: don't be fooled by their location next to Mr. Pete's. You might be thinking to yourself, "Oh cool, I can get physical therapy and then grab chili cheese fries on the way out." Mr. Pete's sucks. I'm sorry. But I guess I should leave that for another review.

I was referred here through Kaiser. Initially the communication was horrible as I left 3 messages…read moreand never received a call back. I went to the website and filled out a form and eventually received a text message. I called the next day and was able to connect to someone who was not sure why no one had responded to my previous messages of the past few weeks. I was 5 min early to my second appointment but they did not take me in until 15 min after my scheduled time. My third appointment I arrived on time but they are out to lunch from 1-2 everyday. They over scheduled and had 7 people waiting for two therapists/aides. The main therapists appear to be very knowledgeable and did help with my leg injury. They gave good advice and what appeared to be an accurate diagnosis. Overall I would say it's good care with poor logistics.

Had great success and outcomes with the occupational and physical therapy, I received there. I was…read moreable to get my upper extremities back to normal function. Rosie, Loise, Abby, Lorena, and Jeanie work as a Great Occupational Therapy Team to assist patients regain strength and endurance. They work very professionally and respectful together. The front desk coordinator Alexis helps manage all therapy appointment sessions and assist to run a smooth and successful Therapy Clinic. I highly recommend that you contact them to receive a successful therapy out come.

I had a really good experience at this office. I came here for a series of appointments to recover…read morefrom elbow surgery. All the staff was great, from reception to assistants and physical therapists. A special shout out to Loise, Rosie, and Jeanie! You are awesome and I appreciate your help! Hot tip: do your homework exercises!

My father was admitted to this facility at 1am, and the nursing staff were prepared for his visit…read more He was able to get his own suite, which was helpful to his healing and ability to rest and get strong. If I ever had a concern or issue, the front office staff (Denise Ortega) and Debra (social worker) were very responsive and helpful; I have so much appreciation for them! The nurses tended to him on a regular basis by changing his sheets and cleaning his room, giving him sponge baths, changing his diapers, and changing his clothes that I left hanging in his closet. The nurses who had a positive impact on my father were Molina, Monse, Cristina, and a male nurse from Jordan who trimmed my dad's beard. When my dad was discharged, he missed them all so much! The nursing staff gave him medicine on time and Dr. Sharma did a good job of monitoring his symptoms and labs. My dad loves food and not once did he complain about their food, so that was telling for me! The cafeteria staff were always friendly. The physical and occupational therapists were friendly, supportive, and positive with my father; thank you, Claire, Araceli, and Carlos! They were very helpful to him gaining some of his strength back. They had a kitchen, bathroom, and a car in their PT/OT space that allowed my father to practice doing certain things when he returned home.

My father was recently transferred to Southland Care Center following major surgery, and our family…read morehas been deeply disappointed and concerned by the overall care environment and safety issues we experienced during his stay. My father suffers from dementia/confusion following surgery and is considered a high fall risk. Shortly after arrival, we became extremely concerned about the level of supervision, responsiveness, and overall safety precautions in place for vulnerable patients. We had to request additional safety measures ourselves, including bed rails and a floor mattress, because we did not feel comfortable leaving him unattended overnight. I ultimately stayed overnight at the facility myself to help monitor his condition and ensure his safety. What made the situation even more concerning was learning about the facility's recent survey deficiencies while simultaneously witnessing several troubling issues firsthand. The overnight staffing situation appeared overwhelmed, and the environment did not feel appropriate for someone recovering from surgery with cognitive impairment and complex medical needs. Our family has since begun requesting a transfer to another facility because we no longer feel confident this is a safe or appropriate environment for his recovery. I understand healthcare workers are often under difficult conditions, and I appreciate the individual staff members who tried to help, but overall this experience has been heartbreaking and extremely stressful for our family during an already vulnerable time.

The care I have received at Pro Care PT has been incredible. Everybody there has made my therapy…read moreand recovery go very well. I came to them with so much pain and they have been truly caring and sensitive to my particular issues. They not only work very well together as a team, they are kind and funny.

I should have posted this a long time ago! Kim, Chris,…read moreDaniel and Martin are the best PT team ever! You receive high-quality care in the best atmosphere I've ever had from the therapists and the rest of the team. I've been there for two years plus now for several reasons. Finally about done. Such a great group of people and amazing care and treatment! If you need Physical Therapy, I highly recommend ProCare Physical Therapy!

Place: Organized and Clean Parking: Convenient…read moreStaff: Supportive, Experienced and Knowledgeable Personal PT is amazing! Cannot be happier. My father had lower back pain for past few years now which is debilitating sometimes. We have been visiting Personal PT for quiet sometime now and I can completely see the difference in my father's condition. Ekta his physical therapist, is probably the one person who has helped his back pain the most. She provided expert care and great at home exercises to help with the pain. I can not recommend Personal physical therapy and Ekta enough! This is definitely now our go-to in the future as and when needed.

PT was always late by over 15 minutes, one time she never showed and after 50 minutes I left…read morebecause staff kept saying she was going to be back from lunch in 10 minutes. PT exercises were unsupervised and the staff never palpitated nor stretched you so no real physical was given. They only told you to stretch while in the office and after 30 minutes they give you 10 minutes on the TENS/EMS battery operated machine that wasn't even medical grade. They only told sessions were a joke and a waste of time. I switched to a different PT and it was night and day treatment plan under the same insurance coverage. Do your research and work with your primary doctor to get a PT that actually spends time with their patients.

This place is clean close to Pih and Whittier hospital It's…read morelocation not far from freeway Uptown whittier is close by so if family looks for place to eat or grab to go before or after visiting their loved one makes it easier

My wife & I were extremely disappointed by the behavior witnessed of an RN, Shailee, at this…read morefacility. I personally observed her speaking to staff members in a disrespectful and unprofessional manner, including yelling on the floor. Her behavior was noticeable enough that visitors were able to overhear the interaction. Unfortunately, this did not appear to be an isolated incident. I have witnessed her being unpleasant and disrespectful toward others on more than one occasion. Regardless of the circumstances, healthcare professionals are expected to communicate with coworkers respectfully and maintain professionalism, particularly in an environment where patients and their families are present. It was very concerning to see this type of conduct taking place around patients and visitors. Healthcare is supposed to be an environment centered around compassion, dignity, teamwork, and respect. No staff member should feel comfortable treating others this way, especially on the patient-care floor. I sincerely hope management addresses this behavior appropriately. Patients, families, visitors, and staff deserve to be in an environment where everyone is treated with basic respect and professionalism.