Worse service ever and treated with disrespect from a freaking eye office out of all places!!Had an excellent first visit this year and got the cheapest price I had ever paid for computer glasses. However when I went back to have my 3 month old glasses that only get used during a 40 hour work week had the screw come out completely. I went back to Alpine office only to be treated really rude by the older, white lady, the one assigned to give you glasses to try on. She refused to assist me further after she fixed my glasses. Then I spoke to the office manager Ari.... who assured me I would get some kind of follow up for this situation yet I never got a phone call. I still want to know where do I report this employee unwelcome service where she is paid to be helpful. Give me the information to report employee who are disrespectful and refuse service to patients. This happen in July 2025. read more

Acuity Eye Group - Glasses from the alpine office - Eyewear & Opticians Near Me - Alpine, California

Highly recommend this eye center friendly professional staff they take care of you. I be back read more

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Update AGAIN. It's been 3 weeks, i mailed a letter to the doctor and the corporate offices and still nothing. UPDATE called Monday AND Tuesday, left more voice mails, no call back. Called last Thursday to the 800 number to file a complaint and was ASSURED someone would call me back. Nope. No call back Monday or Tuesday either regarding my complaint. Seriously don't use this company. read more

Go there to pick up my contacts, at 1:24pm 03/26/2025, and they are closed. They are supposed to be open, but are not. I moved MY lunch hour to when they were "supposed" to be open to be able to go and pick up my contacts only to get there and they are closed. Very unprofessional business. read more

Needed to change my appointment and no one called back. I called again and they stated "I guess we were busy"...then, it took 15 minutes on hold to tell me I could not see the optometrist they had me scheduled with because she didn't accept my insurance and they wanted to set me up with another in the group that had low ratings. All their calls seem to be directed to some call center, since they have too many locations to provide their patients with good communication and service. read more

They recently hired a new prescription receptionist, and unfortunately, she's by far the rudest staff member there. Every time I come in, she treats me with a terrible attitude. She even questioned the doctor about my prescription right in front of me. I used to really like coming here, but now I honestly don't want to return. read more

Cannot get any information on upcoming eye surgery, can't get calls returned. Never again!

Do not let them handle your glaucoma. I had the surgery and was never told to go back on the drops. And I got worse. Last week, I saw the ophthalmologist and he said who is taking care of your eyes. And I said Acuity. He told me to go back on the drops, that was Wednesday. This is Friday and I have no drops, no prescription called in, nothing. They are closed on the weekends. Never let them take care of your glaucoma, they are remiss, do not follow up, and do not call in prescriptions. read more

SIX WEEKS AND COUNTING. Went in for new glasses. First time, wrong grind. Second time, wrong lenses. Been six weeks now, and in spite of wasting my time, the only thing they did was LAUGH. read more

if i could give this place a zero i would. they at first are nice then if you have an issue the doctor a women and the person in charge of helping you choose your glasses are RUDE! I came in with a problem with my new glasses and was made felt like i was the problem when it ended up being that yes i was right my prescription was not right. they also add extra charges without asking and have a bad attitude. never coming here again. unprofessional and they take things personal when it's not about them read more

The atmosphere was great and welcoming. The front desk lady was great!! I highly recommend promoting her with how great her customer service was read more

I love the Alpine office. Everyone is kind and friendly. I won't go anywhere else it's worth driving to Alpine from Santee

Wonderful service and staff! Thank you Dr. Patel for your help and your team for their great flow of customer service

Highly recommend. I haven't had an exam in a long time. Dr. Limpiada was phenomenal. The front desk folks & especially the woman who did both the front plus my initial testing, she was exemplary (I apologize for not knowing your name). I haven't had service like that in a long time. read more

Recently visited Acuity Eye Group in the Alpine office. Needed an eye exam and new glasses. The location is perfect for me and the facility was very pleasant as was the staff. read more

From the second you enter their location you feel welcomed ! clean atmosphere the techs are great ! they don't push or rush you ! explain everything ! easy going ..and Louis has the patience of a saint. and is very tactful .. when a pair of glasses aren't really me! i have been wearing glasses my entire life ...(and I am old! ) of all the optometrists , eyeglass professionals , this includes receptionists, billing, THIS IS THE BEST ONE EVER !! I WILL NEVER GO ANY WHERE ELSE! read more

Not sure about Alpine location but the El Cajon is terrible. The old address was on the confirmation, had to call to get current address which made us 10 min late.. all to sit there for an hour and 20 min for them to tell me they didn't accept my insurance after I had already given them my insurance card when I checked in. You think they would have told me then that they didn't accept my insurance. A huge waste of time.. never would recommend them. read more

My son's doctor was amazing my son was not happy about going to the eye doctor but the doctor put my son at ease and my son was in a better mood when we left my son said that the doctor was very nice and he had a great conversation with him that means a lot to me! Thank you thank you! read more

I called about a "pink eye " issue I had just came down with, they got me right in and the Doctor prescribed a remedy, excellent service. they do more than eye glasses!!!! read more

Reception is super nice and good at multitasking even though they had a full schedule that morning I was still in and out within 30 minutes I felt that was pretty amazing read more

Wonderful people! They are all so kind and treat you like family! The eye doctor is so thorough and explains everything she is doing. The whole group is simply amazimg! read more

My appt today at Acuity was wonderful. The doctor was very personable and the staff was friendly. We were all laughing and enjoying our time there. read more

Dr Gitane Patel is one of my favorite Dr's ever. I am 66 yrs old and have had many, many Dr's in my life. What I absolutely love about Dr Gitane Patel is his kindness, caring, communicates so very well. When I have questions he explains himself so I fully understand his answers. He is funny with a great personality and he loves what he does. He loves helping people. He has helped me through some pretty tough times and procedures. I have complete confidence in him and his expertise. Dr Gitane Patel is #1 in my book. If you need a eye Dr? You definitely need Dr Gitane Patel. I LOVE HIM. HE IS A FIVE STAR DR. read more

The team at Acuity eye group has always been such a plea to work with! I have been able to make same day appointments with no problem. Luis is the best optical technician around! He is always so helpful and kind! I called him once from the Grand Canyon when I dropped my prescription glasses and scratched them up pretty badly. He was able to file a claim and get new lenses within a week! I highly recommend Acuity Eye Group to whomever is looking for a great eye doctor in the East County! read more

Superb customer service! The office manager so kind and caring. The doctor was even more kind of caring! I recommend this company thousand times to anyone everyone in fact I just told my family about it making more appointments. Thank you for restoring the faith the customer service were meant to do what you're doing. So wonderful! Thank you!!! read more

The staff is very friendly and helpful! They have a great selection of glasses and sunglasses that are current.

Best care, Louis hooked me up. Very friendly staff. Doctor care was excellent. Fast glass lab.

I went to Acuity eye group on a referral from a co worker. I was very pleased with the service I received. I had a prescription from another eye group, which was not even close to what I should have had. I recommend Acuity eye group, because their professionalism and friendliness are top notch! Thank you for the great service I received. read more

Service is okay but both times Ive used Acuity Ive had billing issues. First instance involved receiving a bill for additional charges after having paid in full at time of service. Second time I was charged quit a bit more for my eyeglasses than what was listed on my insurance website which is what I was told they were looking at when I purchased them. When I called the billing dept I was told they would review my case even though they didn't even ask what I was disputing. The snarky female on the phone said they would respond in 10 days. Three weeks later, Ive heard nothing. The first issue was resolved stating, "it was a billing mistake" after several weeks. Im still waiting for resolution on billing issue number 2 which is over $100.00. After all that they sent me yet another bill for my exam copay which I paid at time of service. I will not be using Acuity ever again due to the horrible service when making billing inquiries at the corporate office. They are two for two in this aren and quite frankly seem less than interested in helping customers at this level. read more

I went to West Coast Eye Care from a referral from Grossmont Emergency because I had something wrong with my right eye. I found out that I had a corneal ulcer possibly from recent use of contact lenses. The staff was very friendly, professional and easy to conversate with. The doctor was informative and very careful with examination of my eye. I was instructed not to wear my contacts in which I don't think I will ever again. The emergency center gave me an eyedrop prescription of Moxifloxacin to which the doctor at West Coast Eye Cave gave me a second prescription. I am still using the first bottle and my eye feels much better. I recommend West Coast Eye Care to anyone with s. read more

Very nice and professional!!! The Dr was very knowledgeable and patient with my 6 yr old

Got right prescription. Thanks. Fast service, not a long waiting time. Got correct prescription. So close to home.

Luis the optician is the most arrogant condescending and combative person. First of all I only found this place because it was on my insurance provider list. He kept insisting that they do not accept my insurance. My insurance calls me on three way to let him know how to use my insurance. He later says that never happened. I let him know I would like to make a complaint about his service and would like to speak to the business manager or regional manager. He kept asking why and I would repeat myself self. Then he said he is the manager. Would not recommend to anyone. read more

This is the second time I've taken my daughter to this location. Both experiences have been frustrating. The first time they claimed the lab lost the lenses, it took a month and a half to get her glasses. That's after checking with them frequently to see what the hold up was, finally someone looked into it. The second time, the frames were never sent to the lab and I had to check numerous times to see what the hold up was. I do have to say that once DEE found out what the issue was, she went out of her way to find the frames and get them to the lab. She called and checked in with me when she sent them and even called to make sure my daughter was happy with the glasses. DEE gets a 5 star review. read more

Dr Patel and staff are awesome. Well oiled machine and friendly.

My 4 year old daughter and myself went in for a regular yearly eye exam. My daughter did her exam first and the doctor was great with her they flew through it. My turn came up and I explained my symptoms and within a few minutes tests were finished and she had my overall outcome and a solution. Moral of this is eye doctor knows her stuff and we were in and out. I highly recommend this place! read more

Acuity Eye Group - Eyewear & Opticians Near Me - Alpine, California

Super friendly, fast and super easy! Definitely our new favorite optometrist and office staff!

Hands down the best Doctor's office I have ever been to!! Dr. Dean was fantastic as was Christy and Sherri!! Thank you thank you thank you!!

Very friendly and helpful! Appointment was on time and glasses ordered the same day.

Everyone was so helpful! I was late because I messed up on my schedule and they fit me in anyway!!