Friendly and professional service at a fair price. Happy to cut the cord with their help.read more

Jaun is a rare individual who knows homeantenna installation inside and out. We now pull in all…read morelocal stations from Longmont, in higher definition than what xfinity delivered and for free!

Centurylink switched our landline to Connected Voice with Air-Line…read more It has been about 2 weeks since we connected their box, and all we can do is make outgoing calls, and no calls are coming incoming. Which means, no incoming calls - doctors, family, work, etc. They keep making promises that they are "working on fixing it". 2 Weeks ? Centurylink says they are going to shut down my wired landline on I think Aug 24th and then we will have no service to our extra phone that we can still get incoming calls. HELP !

Signed up for their stupid new program Connected Voice with Air Line...I knew it would be trouble…read more Not only was I unable to set it up but it knocked my landline off and I cannot receive calls and I work from home! It changed my voicemail so that I cannot access it and changed the outgoing message! I cannot dial out on my cell phone either now. I called to speak with a rep and was on hold for 45 minutes because I couldn't use the call back option since I cannot receive calls! After explaining to the rep everything going on, she put me on hold and dropped the call!!!!!!!!!!!!! I'm furious!!!!!!!!!!!!!! Then I called the department that I signed up with for this stupid plan and he reconnected me to waiting for 30 minutes for the next rep. I'm burned out! I cannot go through this again, I have a life! I will try another time after getting some distance from this crap! Meanwhile no one can call me and I cannot access voicemail or call out on my cell!!!!!!!!!!!!!!!!!!!!!

Extremely helpful and customer friendly staff. Very professional. Recently helped me with a product…read moreissue I was having as well as adding a new line. Luckily had the product in stock I needed and stayed working with me for almost 90mins. Very impressed with this team. Thanks all.

The sales associate was nice but not knowledgeable. The manager was very rude and unprofessional.read more

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

There are a lot of drawbacks to this service. Technically it works well and we haven't had any…read moresignificant outages or troubles. It's not cheap, and it seems like everything you want costs extra. They barrage you with up-selling telephone calls, usually on the order of three free months of HBO and Showtime (after which they charge a lot). If you don't cut them off early and firmly they'll sign you up for it without your permission, then you have to call them up and persuade them to cancel it, which is also difficult. The worst part was when I sold the house that had the service. I had no trouble disconnecting the service, but they said they would sent me information later on how to return the equipment, but I didn't receive anything. If you don't return it within 21 days they charge you a fee. I called and after being transferred twice got them to agree to send another return kit, although it never arrived. I called again, got transferred again, and had them send another return kit. I'm now waiting on that one; we'll see. On-phone time for each call was about 30 minutes (including some more up-selling). Update: I finally got my return instructions, which were: put everything in a bag and take it to a UPS store, they will do the rest. It seems like that could have told me that on the phone, or even in the initial email, and saved a lot of trouble.

We had DIRECTV for a couple of years , from early 2019 until May 2021 when we moved from our home…read morein R.B. & cancelled the service by phone & returned their equipment as per the contract. Unbeknownst to us, DIRECTV kept billing our credit card, which was paperless and inactive. They billed us for 57 months, $6815 in total until we discovered it. When we contacted DIRECTV , they credited back 5 months. Upon further discussion they offered to reimburse us $1000, then upped to $2250. They refuse to reimburse us the remaining $3900. They know they charged for services that they did not provide for 57 months, as proven by the small reimbursements that they offered. But apparently feel that they can get away with making it difficult for us to recover the balance of the unauthorized charges. DIRECTV is a dishonest company, to say the least.

My fiancé and I went into Xfinity to transfer our phones and upgrade, and Brandon made the entire…read moreexperience incredible. We came in expecting a long and stressful process and left feeling confident, taken care of, and genuinely excited about our upgrades. Brandon went above and beyond to help us save money while still getting exactly what we wanted. He took the time to explain everything clearly, answered all our questions without rushing us, and made sure we were comfortable every step of the way. You can tell he truly cares about his customers and takes pride in doing things the right way. Outstanding customer service from start to finish. If you're heading into Xfinity, do yourself a favor and ask for Brandon. He turned what could have been a headache into a great experience.

Do not come here or trust Xfinity. After they increased the price of my WiFi I spent about 3 hours…read moreon the phone trying to cancel. After being told I was canceled I was then charged an additional $60 for 2 months even though I was not even receiving a service. Truly just a scam. Horrible company. The new modem I received from here never even worked.

Dean installed a Starlink dish for me. When he ran into some problems after a simple accident he…read morewas honest and upfront. He took responsibility and followed through on completing the installation. Finding reliable help isn't always easy, he is one I'd trust again.

Dean recently installed a STARLINK dish for me and did a fantastic job! It was in a challenging…read morespot on the back of my house which I definitely couldn't do myself. He was knowledgeable and has done many Starlink installs on a variety of different types of structures - and it shows. Call Dean if you need any kind of satellite dish installed!

Last week, I finally upgraded from a flip phone to a smart phone with the help of Jacob, at this…read morelocation. Everything from selecting a phone to hassles with Verizon to transport my number to showing me basics of getting started. He understood I was not tech savvy and was patient. The other technicians were also asking him the answers to questions they could not explain to their customers. He also fixed a problem on my cable bill (I'll see on my next bill if it worked.)

This is a franchise, not corporate owned. Promises made to get us to sign up for service that were…read morenot kept. After months of foot dragging and promise to resolve, denied. No effort to resolve what is a relatively small issue.

My parents have been Diamond customers with Xfinity for 44 years. After my father's passing, we…read morewanted to set up a new account for my mother to help her save money. The cost of their original plan kept going up, so it was time to make changes. We went to the 1902 Southgate Rd. store in Colorado, and the guy screwed up our account and cut one of our landlines. I called customer service, and they helped us as best they could until we could get to another Xfinity store to resolve the problem. Bryan Lidecker, the Sales Rep. at the 5020 N. Nevada store, set up a new account and plan for my mother, saving her money. He was friendly, knowledgeable, patient, and did everything he could to make sure we were satisfied. After the disaster we went through with the previous store and the technician that came out to our house, I'm really grateful that Bryan was able to resolve our issue.

Walked into the store behind a woman she began to get helped. The store attendant looked at me,…read morelooked down at his iPad and ignored me. Some ladies walk in behind me he jumps to help them. I ask the store attendant excuse me how come they were helped before me. He tells me they were already checked in. That's not the issue so much as I was not greeted an eyelash bat give us a moment or anything. If they were already checked in why did he have to follow up with them without first greeting a new guest walking into the store. It felt very colorist and lack of customer service. Leaves a bad taste in my mouth when it comes to xfinity

BEWARE: If I could I would give them a minus zero. I am a long time customer of WOW. Thru the…read moreyears I have had A LOT of problems. Phone problems, cable problems and internet problems. The problem now is - I purchased a 4K TV. Wow says my cable box does not support 4K and they don't have one that does. For one month I've gotten a DVI ALERT. Today, Robert tells me he will send a tech to change box that does support 4K. The foreigners Wow hires are under qualified, including the techs they sends out. Wow wants to stop carrying cable and give you a stick for streaming. This company has gone up on my bill. I wanted to cancel the Sports surcharge, and they told me I could not. TOTALLY bad customer service. DO NOT give Wow your business.

We have tried for months to have our service fixed. Several houses down our street, other people…read moreare having issues too. The lines and equipment are old and need to be replaced, but you guys only care about making a profit and are not going to spend money to make things better for your paying customers. This issue may not seem important to you and maybe our small number of people on our street are just not enough to make it worth your time and money, but the fact is that our kids rely on the Internet for schooling. My parents down the road would like to watch TV or use their Internet that they pay $200+ per month for. People, whether a small number or large number, are still what makes your company a multimillion dollar business. I know it isn't much if you lose 20 people. You don't care and it would be no sweat off your back. However, that way of doing business is awful!! All people who pay for a service, should receive the service they pay a lot of money for. Fix your shitty equipment and stop giving us all a run around!!