After experiencing loud buzzing on our home phone land line, I tried to call Centurylink to send a…read morerepairman to fix it. There is no phone number on their website! Imagine that? A phone company you can't call to report a problem. They want you to post an email, but their site couldn't find me, their own customer. I typed in my account number exactly as it appears on my phone bill, still nothing. I had to send an email asking them to contact me through a messaging portal. Unbelievable.

Congrats! Your employees who ignored three posted signs, one at the drive way and the two pictured,…read moreearned you this 1 star review. They were rude and made excuses for their disrespectful behavior of ignoring posted signs. They were told they were trespassing and if anyone from your company comes to my door again trespassing charges will be pressed. And no you don't need my address, just stop soliciting when you've already been told no by a posted sign. It's not that hard to respect others, especially potential customers.

Extremely helpful and customer friendly staff. Very professional. Recently helped me with a product…read moreissue I was having as well as adding a new line. Luckily had the product in stock I needed and stayed working with me for almost 90mins. Very impressed with this team. Thanks all.

Hi, I walked into the store located on Garden Drive. No one was there to greet me as I walked in,…read morewhich is unusual because AT&T employees are very good about greeting their customers and making them feel welcomed. I stood in the store for roughly a minute when a tall, brunette woman appeared from the back area. She never smiled or offered a greeting, but only stared at me. I asked if she carried the iPad which was on display and her response was "no we don't have that." I then asked her about a few other products and again in response she said "no we don't have that either." She clearly did not want my business and I left the store immediately. Perhaps management should speak to her regarding her customer relation skills or lack thereof.

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

There are a lot of drawbacks to this service. Technically it works well and we haven't had any…read moresignificant outages or troubles. It's not cheap, and it seems like everything you want costs extra. They barrage you with up-selling telephone calls, usually on the order of three free months of HBO and Showtime (after which they charge a lot). If you don't cut them off early and firmly they'll sign you up for it without your permission, then you have to call them up and persuade them to cancel it, which is also difficult. The worst part was when I sold the house that had the service. I had no trouble disconnecting the service, but they said they would sent me information later on how to return the equipment, but I didn't receive anything. If you don't return it within 21 days they charge you a fee. I called and after being transferred twice got them to agree to send another return kit, although it never arrived. I called again, got transferred again, and had them send another return kit. I'm now waiting on that one; we'll see. On-phone time for each call was about 30 minutes (including some more up-selling). Update: I finally got my return instructions, which were: put everything in a bag and take it to a UPS store, they will do the rest. It seems like that could have told me that on the phone, or even in the initial email, and saved a lot of trouble.

On 06/04/26, I cancelled Directv after over two decades because of increasing charges. In speaking…read morewith a representative on that day, I was informed that invoices are billed one month in advance, and that by cancelling on the 4th of June, for the billing cycle of 05/29-06/28, my service would be ending after the 28th. Today, I received an invoice for the period of 06/03-07/02, indicating i owe for one more month of service. In speaking with Nel (#NM475E), a supervisor, he disagreed that they bill in advance, and would not prorate, given that I cancelled seven days into their billing period. I am hurt, by the way they treated a long time, loyal customer, by deciding to get as much $$$ as they could from me. No wonder they are struggling. GOOD RIDANCE!

My fiancé and I went into Xfinity to transfer our phones and upgrade, and Brandon made the entire…read moreexperience incredible. We came in expecting a long and stressful process and left feeling confident, taken care of, and genuinely excited about our upgrades. Brandon went above and beyond to help us save money while still getting exactly what we wanted. He took the time to explain everything clearly, answered all our questions without rushing us, and made sure we were comfortable every step of the way. You can tell he truly cares about his customers and takes pride in doing things the right way. Outstanding customer service from start to finish. If you're heading into Xfinity, do yourself a favor and ask for Brandon. He turned what could have been a headache into a great experience.

Woke up this morning to my clients normal $35 bill suddenly changed to $95 overnight with no email…read morenotification or explanation to the over 2x increase. Got to spend the last hour trying everything to get ahold of anyone who works with comcast. No phone number, useless chat bots who pretend to not know what's going on to attempt to sell you on long term expensive plans and then suddenly understand exactly what you're asking when I threatened to cancel her services in total if we couldn't find a solution, literally have to make an appointment or go into the store. How incredibly inconvenient, inaccessible and overall stupid. Everyone has always told me how awful this scam of a company is but each and every time I have a run in with this company I'm reminded they can always get worse.

Dean installed a Starlink dish for me. When he ran into some problems after a simple accident he…read morewas honest and upfront. He took responsibility and followed through on completing the installation. Finding reliable help isn't always easy, he is one I'd trust again.

Dean recently installed a STARLINK dish for me and did a fantastic job! It was in a challenging…read morespot on the back of my house which I definitely couldn't do myself. He was knowledgeable and has done many Starlink installs on a variety of different types of structures - and it shows. Call Dean if you need any kind of satellite dish installed!

This is a franchise, not corporate owned. Promises made to get us to sign up for service that were…read morenot kept. After months of foot dragging and promise to resolve, denied. No effort to resolve what is a relatively small issue.

So, my senior citizen mother went in today with questions about her bill. Leslie rebundled her onto…read morea plan that didn't include either of the 2 out of the 200 channels she watches. I tried to restore her old service, and now her bill is higher than it was before. An hour on the phone, and no help from CS. We restored the previous service for a higher rate than before. 1200+ every year for 2 channels and internet! Thanks Leslie, you just fucked over a senior citizen who was just trying to save money, by not doing the job you were trained to do. Did you even ask what was important to her, or did you just try to rebundle to get your scumbag commission? Yeah, I worked at Xfinity and know the scam. Hope you have trouble sleeping... I couldn't live with myself working there, and hope to god that karma bites you in the ass.

My initial experience here was an easy five stars. I was initially very pleased with the service…read moreand the staff. I didn't have to wait in line and my needs were quickly addressed. I was there to get an upgraded cable box for my dad. Super easy. I just swapped out the old one for the new one. I even was given a live tutorial on how to use it. I was super pleased. Then I got home and it didn't work. It turns out I would also need to upgrade the main DVR in order to use it. My father is 92 and a different DVR was not something he wanted to learn how to use. So I go back to the Xfinity store and was given a little attitude when I wanted to swap back for the old version. No apologies for not letting me know the box they gave me wouldn't work with my dad's DVR. So I get back home and the brand new box, still in the package and it didn't work! I had the choice of going back to the Xfinity store for the third time or having a tech come over. I chose the tech because I wanted to be sure it would work. The tech came over two days later and it turned out the power cord was bad which is a common issue with that box the tech said. It would have been nice if they could have been sure the equipment was in working order and compatible before they sent me home with it. It would have saved everyone a lot of time and trouble. I still think it's a nice store and the service is good if you're going there for something simple.

This store is in the phone business but yet does not have a phone number. That says a lot about…read morecustomer service.