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    Xfinity Store by Comcast

    2.8 (109 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 month ago

    Services - Xfinity Store by Comcast

    Television service providers

    Internet service providers

    Security system installation

    Security system repair

    Security monitoring services

    Xfinity Store by Comcast Photos

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    Casey D.

    Exceptional Experience! Krista was sooo helpful. Smart, fast, helpful...she's on expert level. Was about to reduce the cellular bill drastically, while adding many new devices at the same time!

    Can't even schedule a call with customer service....
    Mitch M.

    If I could give 0 stars I would. My service is too slow to browse social media and my bill has doubled. Can't get in touch with customer service and the virtual assistant is useless. Do better

    After more than 2 years this company wants to get paid in full for phone that they won't give you PIN number and fake accounts
    Ethan R.

    Everything is terrible at this company! From their products they don't backed up? And their terrible deals. That became so expensive and you can't ever get ridden of them ! They always come with final more bills and terrible lies about not giving you a pin number to trasnfer! And management plus employees can't ever do anything correct!

    Another attempt to extort money from me for an account that hasn't been active since 8/4.
    Candice B.

    Under no circumstances should you get Xfinity Mobile. It is inexpensive for decent coverage, but their customer service is so abysmal, you could not pay me to switch back. They're the Hotel California of mobile carriers: you can cancel any time you like, but they'll keep charging your card on file. I switched to AT&T over two months ago and despite hours and hours on the phone and in-person, with promises to refund the money they're stealing from me, take my card off file, and end this headache, they continue to charge me every month. Now the Al won't even let me speak to customer service because, better than live support, they don't recognize my number as active. Heading in again. This evening. I've spent over 5 hours dealing with this crap over the past two months and my normally patient preschool teacher of a self is fuming.

    Online screen shot of bill. Non-itemized

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    6 months ago

    JJ Torres was extremely helpful yesterday getting my Internet device and starting service at my home! Thanks for the great service!

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    Ask the Community - Xfinity Store by Comcast

    Review Highlights - Xfinity Store by Comcast

    My fiancé and I went into Xfinity to transfer our phones and upgrade, and Brandon made the entire experience incredible.

    Mentioned in 6 reviews

    Read more highlights

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    XFINITY - Broken

    XFINITY

    (549 reviews)

    I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

    I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

    Xfinity Store by Comcast - televisionserviceproviders - Updated May 2026

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