My fiancé and I went into Xfinity to transfer our phones and upgrade, and Brandon made the entire experience incredible. We came in expecting a long and stressful process and left feeling confident, taken care of, and genuinely excited about our upgrades. Brandon went above and beyond to help us save money while still getting exactly what we wanted. He took the time to explain everything clearly, answered all our questions without rushing us, and made sure we were comfortable every step of the way. You can tell he truly cares about his customers and takes pride in doing things the right way. Outstanding customer service from start to finish. If you're heading into Xfinity, do yourself a favor and ask for Brandon. He turned what could have been a headache into a great experience. read more

Woke up this morning to my clients normal $35 bill suddenly changed to $95 overnight with no email notification or explanation to the over 2x increase. Got to spend the last hour trying everything to get ahold of anyone who works with comcast. No phone number, useless chat bots who pretend to not know what's going on to attempt to sell you on long term expensive plans and then suddenly understand exactly what you're asking when I threatened to cancel her services in total if we couldn't find a solution, literally have to make an appointment or go into the store. How incredibly inconvenient, inaccessible and overall stupid. Everyone has always told me how awful this scam of a company is but each and every time I have a run in with this company I'm reminded they can always get worse. read more

Please do not repeat my mistake and trust Xfinity. I'm not usually one to write reviews, but unfortunately, the circumstance warrants one. This has been the worst customer service experience of my entire life. As a long time Xfinity customer, I expected an easy setup when moving to a new home. However, we have been shuttled and shunted around while Xfinity as a company avoids assisting us. For over a week, we have not had internet set up. Xfinity has apparently scheduled 2 service visits to our home and has never shown up. We have spent well over 5 hours via call and chat trying to resolve to no avail. We've been without internet for almost a week, and we cannot work from our office (home), leading to a serious loss of income. Everyone has an excuse for why they cannot help, but to be honest, this has been a nightmare that never ends. If you have any other options, use them. Nothing can be worth this kind of headache. Xfinity- if you're reading this, feel free to call me and resolve it. I doubt that you will be willing or able to. read more

Exceptional Experience! Krista was sooo helpful. Smart, fast, helpful...she's on expert level. Was about to reduce the cellular bill drastically, while adding many new devices at the same time! read more

Xfinity Store by Comcast - Television Service Providers Near Me - Denver, Colorado

I went to the Xfinity store today and was told my complaint was flat wrong. I bought a documentary and it was delivered in a different language. Asking for a refund I was escorted out of the store and told to learn Spanish. I returned to ask for a manager and was denied. I have been with Comcast for 34 years and today was the final straw. read more

Zaid is the best!! Oh my gosh I received such good customer service from him. He's helped me out so much with my phone and I really believe he deserves credit. So glad I moved to XFinity!! read more

Don't bother coming in, they don't help and just hook you up to a third party virtual assistant where you can't even hear because there's so much echo between the actual person and the AI used to disguise the person/their voice. Get your services don't elsewhere. read more

JJ Torres was extremely helpful yesterday getting my Internet device and starting service at my home! Thanks for the great service!

If I could give 0 stars I would. My service is too slow to browse social media and my bill has doubled. Can't get in touch with customer service and the virtual assistant is useless. Do better read more

Xfinity Store by Comcast - Can't even schedule a call with customer service.... - Television Service Providers Near Me - Denver, Colorado

Xfinity is predatory and despite me cancelling my plan in May, they charged me for an additional month of service and then said they would 'refund me'. Fast forward to October and I have still not received a refund. Multiple calls with hours on hold and still have not been helped. Theft is what this company does best, because it's certainly not WiFi. Watch out, folks. They will steal your money. read more

Team member Brandon Dehonney got me right, switched service from ATT to Xfinity. Had some troubles with my service but he got everything situated and was professional. read more

If i could give zero stars i would. I have been told nothing but lies have been overcharged have had 4 techs out in 2 months for issues they seemingly cant fix and its extremely upsetting. for your own sake go with literally any other provider xfinity does not care about losing u as a customer read more

Everything is terrible at this company! From their products they don't backed up? And their terrible deals. That became so expensive and you can't ever get ridden of them ! They always come with final more bills and terrible lies about not giving you a pin number to trasnfer! And management plus employees can't ever do anything correct! read more

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My husband's iPhone died so we replaced it last Saturday.  Since we have Xfinity Mobile Service, I called the Customer Service number and explained that the number from the dead phone needed to be transferred to the new one.  That seemed like a fairly common request, but by the end of over an hour and a half, the representative was unable to do that and said it would take up to 5-7 days!  Meanwhile, she assigned his phone a temporary number.  The next morning, Sunday, my phone could not call or text so I just decided that the only way to deal with the two problems was to go to the Xfinity store on Colorado Blvd. in Denver.  Turns out the temporary number had been assigned to my phone and obviously did not work at all on my husband's. ???  After more than two hours, Zaid A. straightened out the problems and both of our phones were functioning normally.  Zaid was very patient and kept me informed as to the progress of solving the problems.  I appreciated his expertise and calm demeanor.   His real job is as a sales executive, not a technician.  That means Xfinity lost more than two hours of his potential sales time sorting out problems that other Xfinity technicians caused.  Seriously, Xfinity?  In the age of AI this is the best you can do?  You're lucky that you have talented employees like Zaid to clean up your messes. read more

Under no circumstances should you get Xfinity Mobile. It is inexpensive for decent coverage, but their customer service is so abysmal, you could not pay me to switch back. They're the Hotel California of mobile carriers: you can cancel any time you like, but they'll keep charging your card on file. I switched to AT&T over two months ago and despite hours and hours on the phone and in-person, with promises to refund the money they're stealing from me, take my card off file, and end this headache, they continue to charge me every month. Now the Al won't even let me speak to customer service because, better than live support, they don't recognize my number as active. Heading in again. This evening. I've spent over 5 hours dealing with this crap over the past two months and my normally patient preschool teacher of a self is fuming. read more

Xfinity Store by Comcast - Another attempt to extort money from me for an account that hasn't been active since 8/4. - Television Service Providers Near Me - Denver, Colorado

wait time is extremely long, they try to upsell you. overall service is terrible -- not just at this location. home WiFi drops constantly throughout the day. read more

After losing power/Internet for 2+ hours last week - in the middle of working from home - and living in an area with poor LTE (Verizon's Network Team is currently troubleshooting), requiring me to use Wi-Fi Enabled Calling for all phone calls, and any iMessage texts, I decided I wanted copper wire for redundancy (BCP/DR), like I had in NoVA/DC during Hurricane Sandy. Unfortunately, per FCC Order 10-721A in 2019, telco providers are no longer required to update/maintain their copper wires, effective 8/2/22. Regardless, I searched telco providers in Denver, CO, and Xfinity was surprisingly listed - even though I suspected/thought they only offered VoIP. I called their sales department on Saturday, wasted 1-hr of my time, as the sales rep kept trying to sell me all sorts of products/features associated with VoIP - not copper wire - like back-up batteries, etc. Then he'd mysteriously come up with equipment he was going to send me, when I told him I literally wanted an old school phone line, via a phone jack. He kept telling me, "no, no, this *IS* copper wire, not VoIP," and I kept having to explain that - if that were true - why was he continually trying to sell me VoIP equipment? So I stopped - and refused to sign - the entire new order. I decided to go in-person to the store today, and I spoke with Zed, who was previously a tech, so he actually knew what he was talking about. Yes, in fact, Xfinity only offers VoIP - not copper wire landlines. Then we proceeded discussing VoIP options, as well as my network architecture, and scheduled an appointment to turn-on/activate my upstairs cable to move the modem/router from the basement - where my dad had it (he only had TV), whose house I inherited, after he died from COVID - to a section of the house that may improve the signal strength & reach. We also discussed boosters and my monthly data speeds, given my Peloton sometimes disconnects, even though it's on the same level as the modem/router. Zed provided his phone number, should I need help ordering boosters in the future. read more

Xfinity and Comcast used to be our TV channels now they are just the app Masters what on earth are you doing? Do you even understand what you have done to your own company you have segregated yourself out to the point where you are pointless sincerely yours longtime customer debating to stay. read more

Words cannot express how disgusted I am with the Denver Xinity storre on Colorado Blvd. They should be shut down aqnd the manager should be fired. My last experience began last Saturday afternoon when I went to the Co Blvd store. I had just been released from the hospital about an hour beore coming there. I was panicked because my service had been cut off while I was in the hospital for nonpay. I was assigned to work with a vey pleasant and helpful young man. I would give him a 5 star rating for his service. I explained o him that I was a disabled senior and only had $200 in my pocket. He helped me g set up with a payment arrangement that allowed me to pay $200 to have my service restored wit the remaining balance due in mid-Septmber. Just as he told me, my service was resored that afternoon and I was very pleased with the company,. When I woke up on Sunday morning, I found that I had no phone, internet or cable and was receiving messages that my service was disconnected fo nonpayment. I went to the store again that afternoon. I was assigned to work wih a gentleman who I knew from prior experiences there was poorly trained and not ready or his job. I explained the situation and he advised me that Xfinity does not make payment arangements. He was condesacending and made me feel like sh#t by treating me like a liar in public and in front of other customers. I was visibly upset because the $200 payment I had made the day before was all I had for food and for gas to get to medical appointments. Then. a man came over and said he was he manager.. He treated me like I was a stupid old man and would not even walk across the store to talk with the employee who had helped me the day before. He insisted that I was wrong and said he would not talk to the employee as I requested. I know I was visily upset and spoke loudly to him because I knew I was being lied to. In a very threatening manner, he said he was going to have to require me to leave the store. I left and had to go to the libray wih my laptop to try to get essenial medical appointments and home healh services set up sinceI had no internet or landline. Today, I was finally able to reach a customer service representive who apologized to me for the Denver store and also set up exacly the same payment arrangements as the irst employee. I may be older with a grey beard, but I am not stupid and I know when I am being lied to. I think the manager was such a coward that he didnt want to talk to the helpul service rep because he would hqave had to admit to me that he (the manager)was wrong about he sore's policy. I have worked wih customer sevice for almost 40 years and I have always known that a manager should never lie to a customer...ever! I doubt that etraining or disciplinay action will everhelp this manager to become honest. In every organizaion wherer I have worked, he would be dismissed immediately. Especially if you are a senior, please do not use any seervices from this store until Xfinity does some training and removal its dishonest and incompetent personnel. I will not go in that store again as long as that manager is working here. Please protec yourself. read more

I called to get help with my cable, was tricked into changing my plan, I told the guy I wasn't sure about it he said no worries I have 30 days to change it back! This was supposed to save me money. They removed one of my tv's from my plan and down graded my DVR space. I called and said this is not saving me money please change it back to my original plan. I was told no you can't do that it, no longer is available. This was a huge bait and switch! This is disgusting they just wanted me to commit to another year contract. Just sick, during a time when people struggle to make ends meet! I would never recommend!!!! read more

Comcast/Xfinity is the most crooked company know to the human species. The corporation loves to overcharge consumers and apply unscrupulous excessive charges to individual accounts. When you call customer care to rectify an issue that the corporation made internally they give you the run around, then blame individuals for corporate mistakes made to your account. I have called customer care a total of 5 times in one month and visited an Xfinity store but continue to get the run around. My last bill of $35.02 as a former Comcast Business employee was auto-charged to my account on 9/5/2019 and paid in full. My new 10/4/2019 bill should be $64.03 and I received a confirmation email with that price, but I received a $429.00 bill instead. Each time that I have called over the last month an agent states the corporation has given me a $166 credit and now my total is $262. That price has not been reflected on my online bill nor has an invoice been sent. Only one representative actually tried to help me, she got push back froffm her supervisors and other departments so the incorrect charges were not fully credited and my account charges remain incorrect. When I visited the Xfinity store and asked an agent for an itemized bill the agent said, "We cannot print out a bill except for the same one that appears on your account because we were sued for doing that and an agent was fired for printing one". Sounds more like the itemized bills shows all of the residual lies they customers for. Plus I have never dealt with any company that refuses to show an itemized bill. Very shady practices Comcast uses to hide the truth. Partial charges totaling $181.86 Cable, internet, and tv charges from 9/14 to 10/13 $218.46. From 9/10 I have only had the standard internet package. Comcast deactivated my tv and home security on 9/10. I returned my equipment on 9/13 (cable box and home security system) Where is the $166 dollar credit each agent has spoken of? Why has my account not reflected the changes for a month? *View picture of online bill screenshot for reference It is ridiculous how a multi billion dollar corporation feels the need to steal money from people, but Comcast has perfected this. My account needs to reflect the correct charges and agreement that I made. Either way I am ending all of my services with Comcast. The company is pure evil. read more

Xfinity Store by Comcast - Online screen shot of bill. Non-itemized - Television Service Providers Near Me - Denver, Colorado

I just went to the xfinity store and the women helping was extremely helpful and kind to us after our terrible call center experience. However, one of the men working was belittling the women helping us, being so rude to her, and it was extremely unfortunate and uncomfortable to watch. Do better- especially in front of customers. Seems like a hostile work environment. read more

I was charged $110 upon moving out of state. I have never paid late. My mistake was that I changed my service and then 2 months later sold my home to be closer to my parents. Therefore, they said I terminated my service early. I didn't terminate it rather I MOVED OUT OF STATE. Apparently, it's my problem because Xfinity doesn't have a monopoly in California. Please ask questions and read the tiny writing. I was never asked to sign anything or at least nothing that was pointed out to be a contract that tied me to a year of service. Be aware!!! read more

This xfinity has been my go to for the past five years. They are friendly and do not hassle customers for information such as a drivers license when they can easily look up your account by phone number or address. Whenever I go to this location, I get help pretty quickly and I feel as if the person is trying their best to solve my issue. Their priority is to help the customer and as long as you come in with a friendly attitude I'm very confident it will be reciprocated with patience and understanding. DO NOT GO TO THE CHERRY CREEK LOCATION. They are horrible with customer service and etiquette. They will waste your time and most likely turn you away to make their lives easier. Stick with the Colorado Blvd location for the best possible service xfinity stores have to offer. read more

Xfinity/Comcast is HORRIBLE! If you have ANY other choice available, do NOT choose Xfinity/Comcast! I began having problems with my cable tv, picture on many of my favorite channels (that i had been watching regularly for over a year) began to "scramble", sound skipping, etc. Often it would just say "We're having a problem. Try again." and still wouldn't work. Then would just say "Not available right now." I took one of my PRECIOUS DAYS OFF from work to watch the NCAA March Madness / Final Four / NATIONAL CHAMPIONSHIP game and this happened. And, according to my guide there were AT LEAST FIVE channels showing this game, and NONE OF THEM WOULD COME THROUGH. I ended up seeing most of the game on my iPhone. CUSTOMER SERVICE IS HORRIBLE - THEY WERE WORTHLESS! It is next-to-impossible to get through their "automated" system to a human. I had already done their "famous' REBOOT to no avail. Shut down all tvs, cable boxes, internet, rebooted EVERYTHING and nothing would fix it. THEN I couldn't get an appointment for FOUR DAYS. THEN the technician SAID that I was not at home and did not show up. IMPOSSIBLE because my building has a 24-hour concierge, who said that NO ONE CAME. I THEN CALLED and told them to send the technician to my ALREADY SCHEDULED APPOINTMENT. The "customer service' people are USELESS, SPEAK LIMITED ENGLISH, AND DID NOTHING. I was on the phone with them for ONE HOUR AND 48 MINUTES, technician NEVER SHOWED UP, then the phone idiot HUNG UP ON ME. Making this all even more special, I work until 3 a.m. and had gotten up at 7am for this NO-SHOW appointment! Xfinity/Comcast IS LOUSY CABLE and WORTHLESS CUSTOMER SERVICE! DO NOT CHOOSE THEM! read more

Xfinity Store by Comcast - THIS is how the FINAL FOUR looked on my TV, after I took a DAY OFF of work to watch it on Xfinity/Comcast cable. - Television Service Providers Near Me - Denver, Colorado

The process for returning my equipment was virtually painless. I had my receipt in minutes. Very pleasant staff and atmosphere. The design of the space is very contemporary and sleek. Convenient location too. Lots of parking. read more

This place is exactly what you would expect if Xfinity was translated directly into a store. I went here to pick up a Wi-Fi extender. I knew exactly what I wanted and just wanted to grab it and get out. They had an 11 person wait. They cannot sell unless you meet with a representative so we would be 1.5 hours to purchase a single item. Additionally none of the stores have a direct phone number. So although there is another store 5 miles away there is no way to call and see if there is a similar wait time. How a store cannot have a direct number is unbelievable read more

I needed help with a technical issue activating an Xfinity mobile iPhone and I took it into the store and was so impressed by the store and the assistance from "Lydia"! it took her no more than 5 minutes and the Xfinity store has apple genius bar level service. way way impressed and we've loved the broadband and cable tv as well over the years as well. -W read more

Xfinity used to be great & that WAY changed! Now Xfinity charges an unreasonable amount & customer service on the phone sucks! Currently on the phone 147 minutes to no help from XFINITY! F*CK you Xfinity...going to way better service for LESS money!!!!! read more

I would give them zero if it was possible. I sent a very detailed email to their "so called" customer service VP. It says please send us a question or a comment, we will always reply. Horseshit, zero reply, zero anything. They are the AT&T of Cable. First off try and determine one iota of Logic behind their channel lineup. CNN will be 300 and Fox 651. Zero logic or actual design to that aspect of tv. Then the inclusion of non-HD channels is random and as far as I'm concerned they shouldn't show up at all. If it's not HD I don't watch it so I don't even want it shown as an option at all. I have been moving towards cable cutting, Xfinity will finally move me to do that. I realize that 80%of what I watch is on a streaming service. By by cable. read more

For the store 1390 S. Colorado Blvd.Unit 180Denver, CO 80222, I just had one of your customers come into my shop so upset she was in tears after leaving your store. She was treated rudely and with total disrespect! She wants to renew her contract and whether in person or over the phone is told that you do not do contracts any longer... this is total crap! I personally just changed my plan and got a 2 year contract. This particular woman is in her upper 80's and this young punk that is working today (11/9/21, 2:30pm) should be ashamed of himself. She dropped some papers and asked if he could please pick them up for her and he just sat there staring at her... then watches as she tried to get them herself. I seriously want to come down there now and tell this kid off myself. read more

Their customer service is atrocious. Their sites have you entering a new password every time you log in. That's because their has a bug which they don't seem to care to repair. Their Phone AI is as dumb as a baboon. It can't even understand "no" or 1/2 the swear words you and up using read more

I would give zero stars if possible. BUYER BEWARE! Especially when you talk to one of the managers named Brandon. I received phones that were the wrong color (they were Fed Ex'd to me) and I went to return them at the store. I did not open the phone boxes so they were sealed and new. I had to wait and asked to speak to the manager a number of times and was completed ignored. Then when I did speak to the manager HE LIED to me. He told me that he could not exchange the phone for the color I requested and keep my promotion, he tried to get me to take the phones I had and he would take some money off of the current phones, when I refused and told him to exchange them, even if I had to wait for the new color, he told me I signed a contract for the color I received (HE LIED) and that the phones were now mine and then shoved them back at me and told me to leave the store. When I called Xfinity, they informed me that I had 14 days after purchase (I was only on day 6) to exchange the phones and even cancel my phones and get all my money back except for the restocking fee. They also told me that my promotion sticks no matter what color phone I have and it was a like for like exchange. They told me that THIS MANAGER WAS WRONG ON ALL ACCOUNTS. Once again, a company that promises everything to get you business and then forgets you and your rights once the sale is made. AS A CUSTOMER, KNOW YOUR RIGHTS. read more

This review is specifically directed toward Avery Polk! I came in to see him last week with my bf Chris to get some help with our xfinity account! He was so incredibly helpful and kind in what had been a very frustrating situation for the past few months. I couldn't believe how much he went above and beyond to help us and for that he will forever have our gratitude. Thanks again! read more

Finally slashed myself free of the remnants of "contract-dom" and pared my Comcast services down to Internet-only. Returned my DVR and remote with something on the order of 50-60 movies unwatched (only 15 or so new ones I hadn't see -- I took pics of the names off the movie list so I'd know what I had on there). Had to wait about 5-7 minutes for assistance but once things got rolling everything was very streamlined and professional. No, they do not expect you to return wall cable once it's installed. A side note which has to do with Comcast but nothing to do with this location: it's a good idea to check in with them every 1-2 years and see what new equipment they have (i.e. better routers, voice remote, etc), because they *typically* will not inform you (via email, phone) there is new and/or better equipment out there unless you come in and specifically ask. Anyways, solid experience here. The parking lot can be somewhat crowded there so be forewarned. read more

I don't understand how this is such a big company, and yet has so many issues. It's 2022... it shouldn't be that hard to provide reliable internet. save yourself some time and use another provider. read more

Xfinity has the worst customer service I have ever dealt with. 3.5 hours of trying to resolve an issue and no one attempts to even help me before transferring me to the wrong department. Do not waste your time or money switching. I thought they were "great" until you have an issue. read more

We came into the store to "cut the cable " from our service. I anticipated a difficult time with pressure to maintain our high cost program. Instead we were met with super helpful staff. We cut the cable and saved a great deal of money. The wait wasn't long which was great. Nubia was our sales person. She's knowledgeable and patient. She and the manager,Mr Ochoa helped to elderly customers to choose a new way to get TV and we left with confidence that we could handle the changes. A week later we're still pleased. read more

Britney Taylor has helped me twice now as I consolidate my accounts and upgrade to X1. Her expertise and demeanor are strong assets to Xfinity and I certainly recommend you ask for her. The store itself is really great, stop in here, have a water or coffee, sit down and get you Comcast sorted out! read more

Xfinity Store by Comcast - My Xfinity Store - Television Service Providers Near Me - Denver, Colorado

Spoke to Brandon manager and couldn't get service bc of a past debt by the previous renter. They said I needed to show my lease in order to remove the block. Jesus said I couldn't get service read more