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    I get conflicting information depending on who I talk to. Also their website keeps shutting down.

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    11 months ago

    The absolute worst customer service in business history. It is abysmal and basically nonexistent.

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    WiFi down for days, no estimation for resolution given, no discount offered for lack of service

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    They are in the business of technology and Internet and yet, their own app and website is always down or malfunctioning.

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    Page 1 of 5

    Ask the Community - CenturyLink Denver

    Review Highlights - CenturyLink Denver

    Getting exactly what I am paying for both download AND UPLOAD speeds, which really helps when working from home.

    Mentioned in 2 reviews

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (109 reviews)

    Southeast

    My fiancé and I went into Xfinity to transfer our phones and upgrade, and Brandon made the entire…read moreexperience incredible. We came in expecting a long and stressful process and left feeling confident, taken care of, and genuinely excited about our upgrades. Brandon went above and beyond to help us save money while still getting exactly what we wanted. He took the time to explain everything clearly, answered all our questions without rushing us, and made sure we were comfortable every step of the way. You can tell he truly cares about his customers and takes pride in doing things the right way. Outstanding customer service from start to finish. If you're heading into Xfinity, do yourself a favor and ask for Brandon. He turned what could have been a headache into a great experience.

    Woke up this morning to my clients normal $35 bill suddenly changed to $95 overnight with no email…read morenotification or explanation to the over 2x increase. Got to spend the last hour trying everything to get ahold of anyone who works with comcast. No phone number, useless chat bots who pretend to not know what's going on to attempt to sell you on long term expensive plans and then suddenly understand exactly what you're asking when I threatened to cancel her services in total if we couldn't find a solution, literally have to make an appointment or go into the store. How incredibly inconvenient, inaccessible and overall stupid. Everyone has always told me how awful this scam of a company is but each and every time I have a run in with this company I'm reminded they can always get worse.

    XFINITY - Broken

    XFINITY

    (549 reviews)

    I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

    I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

    CenturyLink Denver - isps - Updated June 2026

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