The staff here is extremely helpful. The store didn't have the color and size I wanted, but they…read morecalled the other stores until they found what I wanted and then had them shipped to my house at no extra charge. I had everything in a few days. Great service!

This the only somewhat convenient scrub store close to me. They are always very well stocked with a…read moregreat selection. I came in around 6pm on a Tuesday night. Greeted as soon as I walked in by a lovely young lady who was being trained! Haylee was awesome and so was the gentleman training her. I was offered a dressing room and tried on my selection. I walked out with 2 scrub tops and a blue set... around $150. Agh the price of scrubs always stings a little :O This is my 3rd time visiting the store and I have always had a great experience. Customer service was great.

They've always had what I've been looking for, and for what seems to be fair pricing. The level of…read morecustomer service is attentive, I've always been acknowledge upon entry and questions have been answered satisfactorily. The only DME store in the area with a showroom and stock of disposable items!

I have a monthly order of bandage supplies I have been getting through Cesco. My main issue is they…read morewant me to call them 5 days before my perception is due to have them fill it. I feel that they know I need my bandage supplies on the second of each month when the script can be refilled. Why should I have to call for a re accruing order. I would even accept a partial order and the remainder to follow a week or so later. When I run out of bandage supplies my legs get damage from improper bandaging setting my healing back each time. This is very flusterating.

i was visiting my 93 year old father, who recently moved to the Edmonds Landing retirement home…read more Unfortunately, he had a stroke and has some mobility issues. My lovely brother, Tony bought him an expensive walker. Its a wonderful walker, however designed for a man much larger and more weight than my father. Being a former ergonomic consultant, I could tell that this walker was not suitable for my father. He could care less about my opinion. He just didn't like the expensive walker. I came over to visit him and he requested that I take him here. So we came here, in search of a walker. They are open limited hours, until 3 pm, so my father had not been able to come here before 3 pm. As you walk in, you have a plethora of medical devices available. Wheelchairs, crutches, walkers and every type of medical device one might need. Now the staff is all volunteer. No one is paid to work here. I know in my experience , a walker needs to be individualized. A walker needs to meet the physical requirements of the person using it. Fortunately, we had the services of Mike, a volunteer. He measured every walker and showed the results to my rather stubborn father. There was an excellent walker that met my father's requirements, but he disliked the seat. He would have rarely sat in the seat, but I held my tongue as to my opinion. So, he chose another version. Mike recommend larger rubber tires for my father, as he would use the walker outside. He also adjusted the height of the handlebars, to better suit my father. We spent about two hours, trying out a variety of walkers. My father ended up with a pristine condition walker. Easily collapsible. For 45.00 dollars. Plus, for every purchase you got a variety of personal care items for free. A great experience here. My frugal father was quite pleased with the price he paid. Fortunately, this walker is also collapsable, to reduce space In their tiny retirement home space. Overall, excellent customer service and a great price. They also offer a one week return policy and adjustments, if you are not satisfied. Love the experience here.

Found this place through my brother, when my mother passed away we donated her equipment here…read more About a month or two ago I also donated two scooter batteries here myself. Had mother in laws scooter quit working. Called them on a Wednesday. Very nice girl answered and we spoke. She said yes, bring it in, no problem. I arrived and she again was very nice. She brought out a guy. He also was very nice. Tagged it and gave me a claim ticket. Simply called in on Friday just to check in. Got completely chewed out by a very rude lady. She wanted to know why I would bring in a scooter for repair. We don't do that ! She went on and on and was a real bit** about it. Then a guy got on the phone and was also not very nice, but not as bad as the rude lady. I just went and picked it back up. Hey, I called and asked. I was told to bring it in, why would you talk to me like that two days later ? Simply rude. The first girl and guy very nice on phone and in person. The guy and lady on Friday need new jobs if they hate working there. Just rude. What EXACTLY did I do wrong lady ? In my mind, it's pretty simple, if you didn't want to work on it or if you don't work on them, simply just tell me that when I called on the phone instead of saying, sure no problem bring it in and we'll look at it for you.

Horrible customer experience. DO NOT USE Performance Home Medical…read more I've been using this company for 2 years, and their customer service representatives are consistently incompetent. I stopped using them for about 6 months because I had plenty of supplies, but on March 7th I contacted them to restart service with one very clear condition: I needed supplies delivered by Friday, 5/22, because I'm leaving the country the following week for 3 weeks. Despite confirming the urgency, UPS tracking now shows the package will arrive 2 days after I leave. At this point, maybe one of the neighbor kids will steal the package thinking it's something fun or valuable -- surprise. I will absolutely be discontinuing service with Performance Home Medical for multiple reasons, including the fact that every single person I've talked to -- from intake to managers -- has been completely incompetent and incapable of handling even simple customer requests. I've spent hours on hold waiting for answers, and I've been lied to by both representatives and managers and the call back system they have doesn't work at all. NEVER AGAIN!

The team was fine and did a good job during the appointment. However it took a month between…read morescheduling an appointment and actually getting in for the appointment. During those weeks I got called several times each week telling me I was "out of compliance" which was super annoying. I told the staff about how frustrated I was and they said "it's a different department". After the equipment set up appointment I got more calls for several weeks telling me I still wasn't in compliance (becuase it takes 60 days for goodness sake) and when I actually had questions it was nearly impossible to get through to the team. I have hole in my skull due to brain surgery and they can't seem to find a way to help find a mask that works until some imaginary additional paperwork comes from my doctor. So now I'll be "out of compliance" because I'm not wearing the mask due to a hole drilled into my skull.

After moving to Edmonds and seeing the positive reviews I was looking forward to being a customer…read moreof a local establishment. I really wanted to like this place but unfortunately I've been extremely disappointed. One of my meds they told me they do not have in stock and will not be ordering it. When I asked why not or if they'd ever order it they said not many of their patients request it. Other times when I've asked about it they said there is often a shortage because it's being over-prescribed which seems like the opposite issue then no one needing it. Still they never offered to carry it so I had to go to a separate pharmacy just for that med. My other meds became more expensive at Edmonds Pharmacy than the other pharmacies so I ended up transitioning them elsewhere. There is never a notification of meds being ready via text/phone or any other method so sometimes I'd go and they'd not have gotten the order or they had something waiting for me for a long time that I didnt know they filled. Today was the last straw though, I tested positive for Covid after having severe symptoms and wanted to get the prescription for Paxlovid filled nearby but when the provider contacted Edmonds Pharmacy they were told that they don't carry Paxlovid. My provider called me shocked and told me it was unbelievable they dont carry this of all things. Please think about the community you're serving and re-evaluate the decision to carry meds your customers are requesting.

After dealing with Rite Aid for years, and having them make a large, costly error on my…read moreprescription (and not owning up to it), I switched over to Edmonds Family Pharmacy. There is a world of difference between these two pharmacies! Edmonds Family Pharmacy is always friendly, prompt and texts me about my prescription being ready, even before I've contacted them for a refill! They are on top of their game and I would give them ten stars, if possible! The other benefit is that I like supporting smaller local businesses. I hope that Edmonds Family Pharmacy continues to thrive in our ever-changing market!

I have been using Mill Creek Pharmacy for over 10 years. This is a dedicated pharmacy not a…read morecounter in the back of a Bartell's or Walgreens. Service is fast as they seem to be well staffed and very efficient on the computer when checking insurance coverage. Feels more professional then a 'drug store' with less waiting and since the prices are set by the insurance co, you are not paying a premium for better service. Re-fills are done over the phone on an automated system available 24/7; a convenient feature when you want to 'get er done' in the moment and not add another item to your 'to do' list. Bill

Becuse their phone agent failed (twice!) to submit my request for delivery of replacement oxygen…read moretanks and they had reduced their delivery service to a once-every-two-weeks program, we had to drive the hour and a half from our home here to their Arlington location to get what we needed ourselves unless we were willing to wait an additional week for a possible delivery... One hasn't a lot of options when oxygen is needed to deal with COPD, but this company should have corrected the mistake of overlooking my original request and made a special trip to our home instead of us having to drive to them to get the needed tanks.....POOR CUSTOMER SERVICE!

You need to update your address on your website. You moved over a year ago. Very frustrating when…read moreyou need to pick up supplies

This was my first time picking up prescriptions at Ostroms and I have to say I was VERY impressed…read more My prescriptions were ready almost right away and I was able to give all of my insurance information through a simple text. The environment was very relaxing and there was almost no line inside (though I believe there were a few cars in the drive-thru). The lovely pharmacy assistant that helped check me out was very nice and helped set up my prescriptions to auto-renew. Heaven knows I'm horrible at remembering to call in my refills until it's too late so hopefully this helps future me! Mind you, I have been to SEVERAL pharmacies in the area--usually grocery stores (several Safeways, Fred Meyer, QFC, Costco, Walgreens--you name it) and average spending at LEAST a half hour in line in a severely understaffed pharmacy with a single stressed out pharmacist juggling multiple tasks. I got none of these stressy vibes at Ostroms. The shop was super cute too and I will definitely find something here next time I need to purchase a gift. The only thing that sucked was getting in and out of the parking lot during rush hour-ish time. That was a nightmare but not Ostroms fault by any means! Looking forward to my next pick-up and exploring the store even more.

Great local pharmacy, and gift shop. Staff is always friendly, patient, and helpful. We are so glad…read moreto be done with the chain pharmacies that treat their customers like chattel.