I have been going to this place for a power wheelchair and power wheelchair repairs for over 5…read moreyears. I have gotten a lot of good service in the past. But now they are going downhill fast. They got some new office staff, but I think they are being driven by national corporation. I got into an argument about some forms with a customer service representative. They were clearly not following Medicare rules and asking for paperwork after installation rather than before. Now I think they have cut me off. I can't get a hold of anybody and my messages are not being returned. If they don't want to service me, they can at least tell me. My wheelchairs needs repairs and nobody will talk to me.

Our buying experience was dumb and disorganized in a number of ways. 1) weak understanding by NSM…read moreof our motivations to get a high quality wheelchair rapidly while paying a relatively high price (our preference) versus accommodating Medicare reimbursement regulations (which we were willing to disregard) 2) for this we-pay scenario, we were obligated to sign in writing that "no Medicare claim will be made" when actually what NSM intends that to mean is "no Medicare claim will be made by NSM" - quite a different statement. 3) this form could have been signed by me at our fitting appointment but instead was handled two weeks later in a clumsy email necessitating me making a scan, etc. 4) our invoice was printed on a form from the wrong branch office of NSM giving me no handy correct phone number to call, and that other branch office, while they could find our information, called the other NSM office's employees "them" and was puzzled why I called - not a sign of a well-coordinated team. 5) our delivery today of a $2000 Catalyst 5Vx wheelchair to my mother flabbergasted us by the delivery person not coming upstairs to see her in person, despite the encouragement of the Horizon House front desk. She and I were left to our own devices to figure out how to set armrest height, remove the foot rests, decipher the owner's manual, and to peruse a blank delivery form saying that NSM would do all these things for us.

After moving to Edmonds and seeing the positive reviews I was looking forward to being a customer…read moreof a local establishment. I really wanted to like this place but unfortunately I've been extremely disappointed. One of my meds they told me they do not have in stock and will not be ordering it. When I asked why not or if they'd ever order it they said not many of their patients request it. Other times when I've asked about it they said there is often a shortage because it's being over-prescribed which seems like the opposite issue then no one needing it. Still they never offered to carry it so I had to go to a separate pharmacy just for that med. My other meds became more expensive at Edmonds Pharmacy than the other pharmacies so I ended up transitioning them elsewhere. There is never a notification of meds being ready via text/phone or any other method so sometimes I'd go and they'd not have gotten the order or they had something waiting for me for a long time that I didnt know they filled. Today was the last straw though, I tested positive for Covid after having severe symptoms and wanted to get the prescription for Paxlovid filled nearby but when the provider contacted Edmonds Pharmacy they were told that they don't carry Paxlovid. My provider called me shocked and told me it was unbelievable they dont carry this of all things. Please think about the community you're serving and re-evaluate the decision to carry meds your customers are requesting.

After dealing with Rite Aid for years, and having them make a large, costly error on my…read moreprescription (and not owning up to it), I switched over to Edmonds Family Pharmacy. There is a world of difference between these two pharmacies! Edmonds Family Pharmacy is always friendly, prompt and texts me about my prescription being ready, even before I've contacted them for a refill! They are on top of their game and I would give them ten stars, if possible! The other benefit is that I like supporting smaller local businesses. I hope that Edmonds Family Pharmacy continues to thrive in our ever-changing market!

i was visiting my 93 year old father, who recently moved to the Edmonds Landing retirement home…read more Unfortunately, he had a stroke and has some mobility issues. My lovely brother, Tony bought him an expensive walker. Its a wonderful walker, however designed for a man much larger and more weight than my father. Being a former ergonomic consultant, I could tell that this walker was not suitable for my father. He could care less about my opinion. He just didn't like the expensive walker. I came over to visit him and he requested that I take him here. So we came here, in search of a walker. They are open limited hours, until 3 pm, so my father had not been able to come here before 3 pm. As you walk in, you have a plethora of medical devices available. Wheelchairs, crutches, walkers and every type of medical device one might need. Now the staff is all volunteer. No one is paid to work here. I know in my experience , a walker needs to be individualized. A walker needs to meet the physical requirements of the person using it. Fortunately, we had the services of Mike, a volunteer. He measured every walker and showed the results to my rather stubborn father. There was an excellent walker that met my father's requirements, but he disliked the seat. He would have rarely sat in the seat, but I held my tongue as to my opinion. So, he chose another version. Mike recommend larger rubber tires for my father, as he would use the walker outside. He also adjusted the height of the handlebars, to better suit my father. We spent about two hours, trying out a variety of walkers. My father ended up with a pristine condition walker. Easily collapsible. For 45.00 dollars. Plus, for every purchase you got a variety of personal care items for free. A great experience here. My frugal father was quite pleased with the price he paid. Fortunately, this walker is also collapsable, to reduce space In their tiny retirement home space. Overall, excellent customer service and a great price. They also offer a one week return policy and adjustments, if you are not satisfied. Love the experience here.

Found this place through my brother, when my mother passed away we donated her equipment here…read more About a month or two ago I also donated two scooter batteries here myself. Had mother in laws scooter quit working. Called them on a Wednesday. Very nice girl answered and we spoke. She said yes, bring it in, no problem. I arrived and she again was very nice. She brought out a guy. He also was very nice. Tagged it and gave me a claim ticket. Simply called in on Friday just to check in. Got completely chewed out by a very rude lady. She wanted to know why I would bring in a scooter for repair. We don't do that ! She went on and on and was a real bit** about it. Then a guy got on the phone and was also not very nice, but not as bad as the rude lady. I just went and picked it back up. Hey, I called and asked. I was told to bring it in, why would you talk to me like that two days later ? Simply rude. The first girl and guy very nice on phone and in person. The guy and lady on Friday need new jobs if they hate working there. Just rude. What EXACTLY did I do wrong lady ? In my mind, it's pretty simple, if you didn't want to work on it or if you don't work on them, simply just tell me that when I called on the phone instead of saying, sure no problem bring it in and we'll look at it for you.

The staff here is extremely helpful. The store didn't have the color and size I wanted, but they…read morecalled the other stores until they found what I wanted and then had them shipped to my house at no extra charge. I had everything in a few days. Great service!

This the only somewhat convenient scrub store close to me. They are always very well stocked with a…read moregreat selection. I came in around 6pm on a Tuesday night. Greeted as soon as I walked in by a lovely young lady who was being trained! Haylee was awesome and so was the gentleman training her. I was offered a dressing room and tried on my selection. I walked out with 2 scrub tops and a blue set... around $150. Agh the price of scrubs always stings a little :O This is my 3rd time visiting the store and I have always had a great experience. Customer service was great.

Seems really scammy. I've received email like this:…read more Your order number is xxxxxxx, and your order summary is below: AirSense 11 ClimateLine Air Heated Tubing (1) DreamWear Mask Only MD Frame SM Cushion (1) Dreamwear Sm Cushion (6) Sunset Airsense 11 CPAP Filter (1/pack) (6) Thing is, I never ordered anything from them and never received anything from them. I got a CPAP machine many years ago through Kaiser, but I don't think this has anything to do with that. I've tried contacting them to warm them they might be "selling" non-existent good, but never received a reply.

Trying to get a prescription for a replacement CPAP machine is requiring multiple calls talking to…read moreunderqualified but overly officious officious telephone operators who have no idea what's required. Calls to my doctor. And then more calls to the operators at Sound Oxygen. My doctor says he needs paper work from Sound Oxygen. The operator at Sound oxygen says they don't have to send it to my doctor, but she would send an email message to someone in customer service who would deal with it. She didn't bother to ask for my doctor' contact information. It's impossible to call anyone who is actually qualified to help , only the company's clueless phone operators.

I am very much at the point of moving to online ordering as local Walgreens pharmacy just keeps…read morefailing. Last 4 issues a) misleading or wrong directions/answers to question about insurance, 2) incorrect incomplete prescriptions, 3) constant out of stock on specific prescriptions which the delays delivery for weeks at times. 4) today.... Simple prescription provided and accepted before lunch break .. still not available by closing time on Sunday so with any luck may get it Monday.. glad it's not a MAJOR problem, simple breathing issue...

Don't use this pharmacy if you want your prescriptions within a reasonable time. There are not…read moreenough staff to fulfill the drive thru and in person pick up. Longest wait I've had was 45 minutes before getting to the window. Find a different Walgreens, trust me.

I am a senior citizen and I found this place to be very good. The tech was very skilled and patient…read morein trying on Cpap,s. I am going back to try a bipap for I am having an issue, I was told by the tech that a bi-pap works better with your breathing. This is my second place, I tried Performance home medical for this and I liked the tech here better, however I have my oxygen thru Performance and have not had a problem except for they didn,t tell me about cleaning the back of the machine. I had a tech come out for the two year check and he cleaned it and showed me how. Adapt was hard to find. If you go down a driveway next to the social security then once down driveway turn right the arrow is wrong. So its down below the SS in the back. Plenty and ease of parking for handicap.

They aren't even worth one star. A miserable excuse for a company. Totally unhelpful. They are…read moreexperts in transferring you to someone else in their company that is clueless. The Kirkland WA Manger, told us to 'google' how to use the DME after he couldn't find anyone who knew anything about the respiratory equipment they supplied. If you need DME, use another organization!

The three of my family were able to get in the same evening that I requested an appointment. The…read morepharmacist was willing to repeatedly call my old pharmacy several times to get them to cancel our previous appointments so we could get our vaccines at this CVS. My young son was scared and refused the vaccines several times. Thankfully the nurse, Shun (spelling?), was incredibly patient and helped us finally talk him into getting it done. They made this very stressful situation as painless as possible!

I arrived at 1255 , and after waiting for 5 minutes, asked for my annual flu vaccine - I was told…read morethat I would have to wait an hour for it because they go to lunch at 1:30 pm- even though it was 1 pm! - I would need to wait at least an hour to get it. I thought arriving at 1 would give me enough time - I am a nurse and a PhD - I know that there is paperwork involved, but it should not take an hour plus to get a flu vaccine (required by my work). I have just transferred from Rite Aid and will need to find a new pharmacy. Healthcare is a mess, and I am pretty sure I won't get better care elsewhere - but waiting an hour for a vaccine? LOL

I went to this CVS pharmacy for 2 prescriptions. They were both outrageously expensive even with my…read moreinsurance coverage. I asked if there was any other option, such as a discount site. Peter H. did some research on his computer and found that I could save money on both prescriptions by using Good Rx. He saved me a lot of money, was very kind and knowledgeable. I will continue to use this CVS pharmacy.

Why the one star? I've been a CVS Pharmacy customer for 8 years. Their MinuteClinic affiliation…read moreis suspect and should not be used under most circumstances. Specifically do not use their virtual care option. It's expensive and you would be better served at a nearby urgent care office affiliated with Virginia Mason, Swedish or UW Physicians. CVS & Minute Clinic claim they can refill your prescriptions vis a vis their video visit. This isn't the case. They should advertise and clearly state what prescriptions can be filled or not. So CVS ".......nah, nah, nah, hey hey, hey, goodbye".