Wonderful staff, beautiful grounds and units, and perfect location across the street from a…read moreshopping center! :)

First, I do want to say that I appreciate management ultimately working with us and following…read morethrough with our lease termination. We're happy with how everything worked out in the end, and I genuinely appreciate that they were willing to work with us. That said, I still wanted to leave a review because I think it's important for future tenants to know about our experience, especially since our former unit, 363, will soon be available. The apartment itself is very nice, but unfortunately, the issues we experienced during our stay ultimately led us to decide to break our lease. When we moved in, the apartment was given to us extremely dirty and required a lot of cleaning before we could really settle in. A cleaning company was eventually sent out, which we appreciated, but our frustration was that we had to bring the condition of the apartment to management's attention in the first place. Given the condition the apartment was in when we received the keys, it honestly did not seem like the unit had been properly walked through or inspected before our move-in. We also dealt with several maintenance issues throughout our stay. Management was upfront with us about being short-staffed, which I completely understood. My biggest frustration wasn't necessarily the staffing. It was the lack of communication and follow-through. There were times maintenance was scheduled and no one showed up, and we often had to reach out ourselves for updates. We also repeatedly had weed smoke coming into our apartment from a neighboring unit's balcony, even though this is a smoke-free community and smoking is not permitted on the property or on balconies. Management eventually told us they had figured out where it was coming from and dealt with it, but unfortunately, we continued smelling it afterward. By that point, we had already broken our lease and were in the process of moving, so we decided not to keep bringing it up since it felt like we were constantly nagging management at this point. Toward the end of our stay, we also noticed some slight leaking from the A/C. We didn't pursue the issue further since we were already moving out, but neighbors in our building told us that A/C leaking was a recurring issue, which is definitely something I would ask about before signing. Overall, I would encourage anyone considering renting here to look beyond the appearance of the apartment and ask questions about maintenance, communication, smoking enforcement, and any history of A/C or water issues. Just because the apartment is nice doesn't necessarily mean everything else about the living experience will be. These are things I wish we had known before signing. Again, I do appreciate management, specifically Rachelle, for working with us during our lease termination. We left with no hard feelings and really just want to give others a heads up about our experience.

I've been living at Fiori Estates for about a month now, and overall, my experience has been…read morepositive, with one exception. The grounds are beautiful, the amenities are great, and the community itself is quiet and well-kept. Neighbors are friendly, and it's been a peaceful place to come home to. Luis in the office and Kevin in maintenance are absolute gems. Both are quick to respond, genuinely kind, and take the time to get to know residents. The few issues upon move in that I've brought up have been handled promptly and with a positive attitude, which makes a big difference when settling into a new home. That said, I did have a concerning experience when reporting a potential electrical hazard and mold issue. As required by the California mold addendum (and just basic common sense), I called the office immediately to report it. Unfortunately, Maurace, whoever he is, was dismissive, repeatedly cut me off, didn't take the time to understand the issue or ensure it was properly addressed, and abruptly told me he was ending the call. That kind of response is not acceptable, especially when residents are raising potential health and safety concerns in our own HOMES. No one should feel like an inconvenience for reporting something that could impact their safety and well-being. Maurace, I see you are the one responding to these reviews, so I genuinely hope you take this feedback seriously and reconsider how you speak to residents. This wouldn't be acceptable at any rent level, but it's especially disappointing in a luxury apartment community where rent is well over $3,000 per month. I'm hopeful this was an isolated experience, because the rest of the team, especially Luis and Kevin, have set a much higher standard for what resident care should look like. Five stars minus one for Maurace :(

For such a large complex, they only have maybe a dozen (at most) guest parking spots. 9 times out…read moreof 10, they are taken by residents and not actually available for a guest to use. Management is aware and has done nothing to help with the problem. The lack of communication with them is extremely frustrating. I would not recommend this complex.

Our personal experience from that housing facility was awful. We lived there for 3(three) years…read more The manager, Jenna, is only good for public relations, she doesn't know how to do her job properly, and this is one of the reasons that the apartments are "overpriced huts". All the times that we had some problems, she confirmed that they would fix the problems, but in reality, they did not have done proper repairs and maintenance for the simple reason that they did not care. They are there only to collect the rent fees. The maintenance staff is quick to come "to fix any problem" but in reality, they put "band aids" so there is accumulation and increase of the problems. The apartment that we lived in, had signs of mold and silverfish, and any time that we mentioned this problem to maintenance personnel and more specifically to Jorge he said to us to clean the walls with cleaning solutions against the mold, and to throw away the silverfish from the light of the ceiling. If this is not ridiculous, disrespectful and unprofessional, the neglect of maintenance of the building is for sure. The result was two times, the dirty water from the washing machines from the apartments vertically above us to run and to fill in our apartment from the washing machine drain pipe. Water filled the floor and of course these things happened after hours, we had to wait for maintenance to arrive to do something to fix it. Meanwhile our home became flooded with dirty water. In addition, there was mold in many parts of the apartment that we were trying to clean. Both me and my wife are asthmatic, we mentioned this problem to manager Jenna, but "fall on deaf ears". The bathroom was another issue, constantly problems with the sink and the toilet. We were lucky compared to some other neighbors who had sewer back up in their apartment. As regards the external broad area of the housing community, every night there were visits of transients, dealers, and "dumpster-divers", In simple words, it is an overpriced dumpster. Stay far away and save your money.

This has been a great apartment complex to live in. The Manager, Jenna, is wonderful to work with…read more I personally have experience with her, Jenna's patience, kindness and professionalism is truly appreciated. The apartments are nice, maintenance staff are respectful and responsive. I've also had good experience with the leasing consultants. Thank you Jenna and the Mountain Shadows staff.

Just overall the place has gone downhill since we moved in 4 years ago. Laundry facilities if…read moremachines worked, was old and always dirty. Tenants were slobs leaving clothes everywhere. They say they were a no smoking place, but in the last 6 months you can see cigarette butts everywhere. Clearly rules meant nothing. The "onsite" security I saw 1 time in for years. The new landscaping they put in was horribly done. The staff in the office seemed clueless all the time. Or too busy to get off their personal cell phone calls. However the maintenance guys were all great & helpful. The less than desirable tenants that have moved in and the recent increase in law enforcement on site making the place seem ghetto was the final thing to make us move. For the amount of money they charge, they need to do some serious updating and put in stackable washer & dryers in the units. We couldn't be happier to be out of there.

Leasing office is always getting things wrong and charging a late fee when we pay on time. The…read moreapartments it self is not worth 2500 a month that I'm paying. Maintenance never wants to fix things and say that we have to do it, water pressure from the sink is so bad we can't even rinse the dishes. I'm are moving out. I've been in older buildings and have it be much better don't know what's going on here.

Great community nice clean and quiet. I feel very safe plus I'm close to so many stores and the…read morebuses

I have finally found my forever home. I say that like I just moved in. We moved in 9 years ago…read more And what a God send to be able to move in here. We have seen alot of managers come and GO. Our current management staff is steller. No more band-aid on repairs to break again very soon. Maintainence and repairs are completed correctly or replaced. Our office staff are considerate and very informative as to any and all events that might effect our every day living. The grounds are landscaped for us all to enjoy. Take a walk and smell the roses. We love living in a peaceful enviroment. Thank you Copeland Creek/Reliant Property

The rent I'm paying is not comparable to other places because Americana doesn't have any of the…read moreamenities that others provide and tenants have to pay for all utilities and shared costs. This has been an issue since they started installing washer and dryers only for the new two bedroom units (most of us don't have this benefit). The rest of us will end up picking up some of that tab since the water bill is allocated equally. I've noticed a huge increase in my bill from the company they contract that bill back all costs (literally everything, including fees and trash). There's a shared laundry room where the rest of us will pay at the machines. It's inequitable. Be prepared to pay much higher costs than other places. The gym is nonexistent... it has been closed for the past two years and it's now a completely empty space used for the occasional maintenance storage.

We've been living at Americana Apartments for a little over 2 years and are very satisfied with the…read morequick response we get from the manager Alicia and Fernando who does the maintenance , whenever we need anything. They're very friendly, helpful and responsive with any questions or concerns we may have. The landscaping is well kept and the complex has been recently renovated with fresh paint and new windows/sliding doors. Overall a nice place to live.

Park Club Apts on East Cotati is another FPI Management spot. Their lease offer application was…read morechallenging & lease contract was 64+ pages at The Lenox in Rohnert Park were the units are larger along with a steeper rent. Oh well, piss & moan all you want about the Park Club management cuz it's about the same here except the SMART station is not exactly next door.

Great complex, very safe, management very nice and professional. Sadly had to relocate due to a…read morework transfer. Would highly recommend living here!

I currently live at The Reserve in Rohnert Park, and unfortunately, my experience has been…read moreextremely disappointing. When we first moved here, it felt like a welcoming community. Since the new management took over, it feels like the atmosphere has completely changed. Instead of feeling like a place to call home, it now feels overly restrictive, with constant rules, warnings, and the fear of being fined or towed over even minor issues. Children are no longer allowed to play in many common areas, residents are expected to keep large trash dumpsters inside their garages except on trash day, which creates odors and takes up valuable garage space, and the pool is now limited to residents only, so family members can't come over to enjoy it or celebrate special occasions together. Policies that once felt reasonable now make the community feel far less family-friendly. The most upsetting part has been my experience requesting reasonable accommodations for my 5-year-old son, who has a disability. His doctor submitted documentation requesting simple accommodations, including allowing me to temporarily pull in front of our garage to safely unload him before parking because he is at risk of eloping. Rather than feeling supported, every step of the process has felt like an uphill battle. After submitting our accommodation requests, I felt like our family came under increased scrutiny. My vehicle was towed over an overnight parking permit issue even though we still had unused guest parking permits available that month. I have also received repeated warnings and threats of fines over issues that I have personally observed being handled differently for other residents. Whether intentional or not, it has left me feeling singled out instead of treated like a valued resident. I have repeatedly tried to contact Asset Living's corporate office to discuss these concerns, but I have received no response at all. It has been incredibly frustrating to feel like there is no one willing to address these issues or even acknowledge my concerns. The property itself is attractive, and before the management change I genuinely enjoyed living here. Unfortunately, the way residents are treated has overshadowed the positives. I hope management takes resident concerns more seriously and works toward creating a community where families, especially those with children with disabilities, feel supported instead of discouraged. If you're considering moving here, ask plenty of questions before signing a lease. Carefully review the community rules, your rights and responsibilities, and make sure you get important information in writing. Clarify the parking policies, because in my experience, tenant vehicles may be towed if a permit is not activated, even when unused guest parking permits remain on the account. For me, what should have been a comfortable place to raise my family has instead become a source of constant stress. A home should provide peace of mind, not leave residents worried about the next warning, fee, or tow.

Advise! Think very well before you move in here! If…read moresomething gets broken, it takes forever to get it fixed. Overpriced, and you can't even use the amenities like pool, gym, or club house. I have friends renting at other complex nicer than this one and they are already able to use pool and gym following COVID-19 health regulations. All they did was sign a waiver to use the amenities.

CHARLIE girl you were fantastic!! From start to finish. She was helpful and efficient. From showing…read moreme the apartments to answering all my questions. She went over and above to make sure I was comfortable and confident in the whole process. What to expect and different charges to expect. She's the best!! Thank you so much :)

Charlie in the office goes above and beyond to find you a place and get you what you need. She…read morealways answers and responds to your needs and concerns with respect. I never felt judged by her being low income housing recipient. Fair treatment here at Lenox!