The store is well-stocked and I found some really solid shoes and clothes compared to the regular retail shops. 4 stars for a successful shopping trip with plenty of variety in both shoes and athletic gear! read more

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Honestly, I think there are some great deals here, BUT today when I was trying to take advantage of their bag sale, I noticed that their sale tag was actually more expensive than the regular retailer's price. When i c asked 2 employees about this, I was unable to get a satisfactory explanation. I felt as if they didn't know but were trying to brush it off as normal. That whole discovery kind of soured the experience. See photos: The stickered price was immaculate, but I had happened to peel it back, which is how the discovery was made. read more

Adidas Factory Outlet Store - MSRP cheaper than Sale Price - Sporting Goods Near Me - Ontario, California

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Inside the Ontario Mills outlet Mall. Park your car at the AMC movie theater section . walk into the mall and make a slight left from the food court . Adidas outlet is in front of the food court . I really have to acknowledge Faith , the young lady who greeted me as I walk in the door . A few time later she approached my daughter and myself while we were browsing their shoe aisles. She informed us of the sales that's going on in the store. We didn't see a shoe my daughter wanted in the store. Faith helped us to place the order online on her iPad after she rung us up for our instore purchase. Online orders can be shipped to my house or picked up at the store . Since it's free shipping I opted to deliver to my house. read more

Adidas Factory Outlet Store - 50% off - Sporting Goods Near Me - Ontario, California

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I really like the outlet store. The prices are very affordable with awsome sales during the week. Great quality merchandise. Its nice to find unusual pieces that really stand out for the different seasons. Lucila Gomez made this shopping experience awesome. She was very professional, curteous, and upbeat. She help me find other discounts that were available for my merchandise. She made me aware of a few other items that were available similar to what I was buying. I was very grateful and bought the items she suggested as well. I will return to this location in the future. I do highly recommend this Adidas Outle Store! read more

Went shopping today ! Gabriel and the staff was very friendly and professional. I highly recommend this place.

Very negative experience at this location. The employees working the register are rude and didn't provide good customer service. They just talk amongst each other. In addition, they didn't allow me to return unopened socks because it's a "hygiene issue". When I purchased them I was not told socks were final sale. Apparently they put a blue stamp on the receipt and that indicates no return. They are all aware of their policy but they don't VERBALLY say anything. Ridiculous! I am now stuck with the wrong size and they are unopened/brand new. Tried speaking to a manager and it was pointless. Do better informing customers of your policies! 2 stars because their kid's shoe prices are great. read more

This is STRICTLY for the sake gentleman Kevin. GREAT customer service Thank you for your help read more

Adidas Factory Outlet Store - Great customer service - Sporting Goods Near Me - Ontario, California

Good service is the store. Greeted as soon as we walked in and staff checked in on us regularly. That's why we keep stopping by. Good assortment of discounted items. No problem finding my sizes. read more

I a veteran and went her to spend money. To get a discount as a veteran you must jump through a bunch of loop to get. It. They will not honor the veterans I'd only. read more

Logan helped us out and found exactly what we're looking for and gave us extra suggestions which really helped out we went to three different stores and couldn't find the right size shoe. Shout out to Adidas store for being organized and having great deals and shout out to Logan for helping us out. read more

One thing about the Citadel outlets is they're going to have some unprofessional employees working at their stores. I came to this store and couldn't find it because it's not even where it says it's supposed to be. Took me to Starbucks and was way on the other end in the middle of the outlets. I called the store to figure out what stores they're actually near and no answer, the robot literally hung up on me. I get to the store and an employee was already locking up, I told her they aren't closed yet and she tries to close the door on me, mind you there are still customers shopping. I get in there and walk and ask another employee about a specific shoe and he says all they have for that shoe is what's displayed, which isn't what was looking for. I leave, that's it. It took me 10 minutes to get to the store and only a minute to find out they didn't have what I needed which could've been avoided had they answered or had the lady not been in a rush to not let me in. I will not be coming back to this raggedy location! read more

This Adidas Outlet is in Ontario Mills. Right now they are offering 50% Off Sale on Shoes, Clothes and Sportswear. It's a large store for an outlet. The staff is really helpful. read more

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Adidas has great selection of goods but I they barely have great discount but overall they are good company

Came back for more Adidas gear for my son. This is his favorite brand to wear for school. We picked up another track suit for him for 30% off. My husband signed up on their website so sometimes you can get more discounts when you check out, but today no deals. Store is clean. Employees are friendly. Service is fast. read more

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The staff is knowledgeable, always great deals. I wish I knew about this place before, Good shoe deals . All the addidas merch you could want read more

I drove hours to buy a Mexico jersey from the Adidas outlet store in Ontario. On their racks they only had size small on their clothing racks but their mannequin had the size I needed. I asked several employees if I could purchase the mannequins jersey. Apparently it's a "hazard" to remove clothes from a mannequin. RIDICULOUS! They lost a customer! read more

Came to the outlet with a friend who was looking for some items. I don't normally shop at Adidas, but decided to look for some shorts since they were having a 40% off sale. I found a pair of shorts that I liked and noticed their sticker price was $40. As I searched for another pair, it didn't have the sticker and the original price said $30. I mentioned it to the lady ringing me up, but she still charged me $40. I got home and ripped off their price sticker and underneath was the original $30 price tag. Be aware that the store is charging more for their items so you're really not getting a good deal. read more

they have some pretty good deals on stuff that you can purchase for christmas. I came to this location to buy a few things for my nephews who are going to be hanging out with me during the holidays. I was able to find some really good pricing on some sneakers and a few pair of socks that I really think my nephews are really going to enjoy. I even bought myself and Adidas shirt. I typically do not wear a lot of Adidas as Nike is probably my favorite brand but this Adidas shirt was really colorful and something that I really appreciated read more

Adidas Factory Outlet Store - Bag - Sporting Goods Near Me - Ontario, California

Had an order online to be picked up on the same day, waited in line, order not ready yet, talked to the guy manager (I assume) who said that if the order not ready that mean they don't have it in stock over here and need the HQ to ship it. Sure, let me get it to you, I looked and found it within 2 mins, brought to cashier, he said I needed to wait for the order to be ready and they can't ring it up. So I have to cancel it, then, he said yeah. No problem, threw the sandals in front of him, walked out, cancelled, reordered to ship. Make up your mind man, don't make stupid excuses just because you're lazy or don't know how to do it. read more

Absolutely terrible service. They have multiple employees on the floor doing didly jack sh*t. I waited over a hour for one pair of shorts. I cannot believe my experience. I don't deserve this nor do any of the other patrons. This needs to be fixed read more

Adidas Factory Outlet Store - 3 people on line with amazing drop ship orders of over 50+items - Sporting Goods Near Me - Ontario, California

Analyze the line items for which you are being charged before paying for your purchase. I should've been charged for 2 backpacks, 1 lunch bag and 1 pack of socks; instead, I was charged for 1 backpack, 1 pair of shoes, 1 lunch bag and 1 pack of socks. How on earth did the checker mysteriously charge me for a pair of shoes? The checker placed my receipt in the bag, and I neglected to analyze the line items before returning home. Now I have to inconvenience myself and drive back to the store, as their policy requires that I must be present in order to receive credit. I will definitely address this matter with the store manager tomorrow. I expect camera footage obtained at the check stand will be available to validate the dynamic that occurred. Naturally, the shoes are more than double the cost of the backpack. read more

Very good prices Priscilla helped us so much gave us a very good deal on everything we bought...we'll be back soon

The customer service in this store by the young female manager is bad. She had an attuide and refused to give her first name when asked all she said was nope not giving it. Also asked for a phone number for Corp her replies was find it yourself. read more

When I'm today 1/25/2022 and the manager helped me as soon as possible ( Female ) told her the situation and found out adidas guarantees 100% on quality, so long story short I left her know the issue and got situated as soon as possible and fast got my item returned and exchanged and I am definitely a happy customer ( basically I had some shoes they got damaged and ripped which should have not happen due to quality control but it got handled correctly) thanks again .. read more

This Adidas Outlet is in Ontario Mills. Right now they are offering 50% Off Sale on Shoes, Clothes and Sportswear. It's a large store for an outlet. The staff is really helpful. read more

I'm very impressed with this Adidas Outlet store! When first entering, it has such a great vibe! All the employees are so friendly! Everyone is happy... way cool for a shoe store! They were constantly checking on my husband and me to make sure we were not overlooked. I love it! Tim, a manager, helped us giving us such excellent customer service. He introduced us to the Ultraboost, the most comfortable running shoe ever! We fell in love with them! He made sure we were satisfied with our selections, as I chose a second pair myself, ... we left with 3 pairs and extremely happy! Seriously, I felt so welcome and they truly have earned the 5 stars in my book! I will be coming back and highly recommend shopping here! Thank you Tim for giving us top notch service! read more

Adidas Factory Outlet Store - From the outside! - Sporting Goods Near Me - Ontario, California

My wife and my daughter standing in the line to go in she is 7 years old and I was to. I had ice-cream in my hand he told us you can go in . So told him let feed my daughter than I will go in .so I feed my daughter for 2 minuts I am ready to go in he tell you can't go in you have go back again in the line . I still said ok can my daughter go in you know we were standing in the line he go know you have go back all the way back he was so roud.. We never come to this STORE. Manager in same type BOTH OF THEM NEED BIG TIME TRAINING............. read more

This store is literally always a hot mess. No matter where you walk there are people everywhere. This is due to amazing sale prices (always an addition 40% off outlet prices). Employees are friendly but busy as they have a bunch of people to attend to. Checkout lines can get long but move pretty fast. They should probably do a better crowd control though because it is so difficult to shop with a bunch of people in the store. They have a decent size shoe selection at decent prices too. You may get lucky and may even find cool ultra boosts for a steal of a price. Unfortunately it is just difficult to shop with so many people in the store. With so many people = mess. This store does try to stay clean though even though there is so much foot traffic. read more

Adidas would have been better served with an Originals store at this location. How many factory stores does one really need? Limited shoe selections and more limited sizes. Shopping for my teenage daughter's was a nightmare as most items on display only had the larger Sasquatch sizes available . If you are a size 6-7.5, you're better off making an online purchase. read more

I made a large purchase and wasn't given credit on my Adidas account because the employee didn't know how to "do it." When I got home, there was an item in my bag that I did not purchase (it was not on my receipt, and it wasn't my size). That was three weeks ago, and I've been calling the store at all different hours and NO ONE WILL ANSWER the phone! I also washed one of the shirts I did purchase (according to the washing instructions) and it shrunk to a small child's size. It was literally too small for my 12 year daughter! Now because they refuse to answer the phone, I will have to drive 40 minutes to Ontario Mills. By the way the employee behaved when I originally checked out, I'm thinking they're all too stupid to figure out what that ring sound is, or even find the phone!!! read more

By far the biggest outlet store adidas has. Lots and lots of merchandise available. Staff is friendly

This review is for Reggie at the Ontario Mills store. I had visited this store on a number of occasions in the past and I walked out without making a purchase because when I was looking for a specific item, the answer had ALWAYS been ...we don't have it. This happened again when I asked an employee to help me locate the items that I was in search of during my last shopping experience. Despite being told that the item I was looking for wasn't available, I browsed the store and found a similar item. Reggie noticed that the item was stored on an upper rack and without being summoned, he came over to assist me with sizing. He appropriately addressed my questions and ultimately located the EXACT item that I was initially looking for. Thank you Reggie for taking the time to truly assist, and not blow off, your customer! read more

This place is crap! Please buy these f'ers a dictionary. They don't know what 'entire ' means. Don't get roped in by the 'Entire store on sale' signs. To them, this means everything in a small 10x10 area. read more

Had an amazing experience today while shopping. It was an extremely busy day for the store. We took advantage of the 50% off entire store and bought some items. After being in line for a very long while my son lost his patience and started acting up. I decided to build up the courage and ask the manager to consider our situation because my son couldn't stand being in the line any longer. Like a dummy I didn't take my sons stroller which made the situation worse for us. The manager was a young guy and he didn't hesitate and told us yes! I want to thank him so much for that because not a lot of people would have accepted. I know what's fair is fair and everyone stood in line but I am so thankful for what he did for my family today. God Bless you! read more

Tried to get in line yesterday at 4:30pm and the employee told me i was not able to get in line anymore, they close at 6pm. His excuse was because only one register was working, so how is that the customers fault? Very disapointed, i went to nike, the line was longer and they gladly let me in line. read more

Usually when my husband and I come here, we get good customer service, but came here the other day (Thursday evening) and got terrible service. Husband needed help with a sandal size and the girl seemed like she did want to help at all. She scanned the sandal to check for the size we wanted and said there was one but never went forward with looking for it or grabbing it for us. She was probably working the back zone doing fitting rooms and stuff, and was "helping" another customer, but really, both the other gentleman and my husband didn't get any service. Another girl who was probably zoning the front came to the back and attempted to help her coworker, but she really just brushed off us both. We wanted to buy the sandals, however we never got our sandals, and after this sort of service, my husband wouldn't want to spend money there. read more

I went to purchase some shoes at Adidas that were on the clearance rack marked 40% off and when I went to the register they would not honor it. Instead the person that was helping me told me that the shoes were regular price and she went and removes the label on the rack that said 40% off. All the other shoes on the rack are 40% off except for the 6 pairs of all stars. It would not honor it and it was their mistake for putting shoes or they don't belong their excuse was we don't have Room on the rack for the original price. They should be putting the In the back Room for stock someone messed up and now they don't wanna own up to it read more

They had a 40% off sale goin on so that was dope. They were very helpful as well, letting me know that I can lock in the sale price for a shoe and just come back and trade for a shoe that's my size. read more

This store has no customer service the girls here are freaking rude they need more training

If I could give this place zero stars I would. This place SCAMMED my mother. My mother went to return some items she had purchased a few days earlier, but unfortunately could not find the receipt. All items had their original tags. The items were purchased on her CC and she explained this to the cashier. The cashier told my mother that they had no way of knowing what the original price of the item was because it could have theoretically been purchased on sale. Because of this she would need to pay the difference of it's full price. They estimated that it could have been bought at 50%. So they took the item from my mother and told her if she wanted it back she had to pay the "difference" of the item. My mother wanted to take the item back so she could go home to find the receipt. They would not let her take it back because they said it was their property. Which made no sense because they were already HERS that she purchased from a previous day. She presented the CC that she bought it with but they told her their answer and policy was firm. The cashier called the rude manager and she told her that it was now "their property" and she would have to pay AGAIN if she wanted the item back. Mind you nothing was scanned again, they just snatched the jacket back. My mother paid AGAIN, for them to give her back her jacket. I've never heard of anything like this in my life, they are real life SCAMMERS. I will be contacting corporate. DON'T PURCHASE ANYTHING FROM HERE******* read more