5/28/25 Held on to a gift card since 2018... you heard that right!! Not a huge fan of shopping for shoes coz it's so time consuming! This place is fairly large, plenty of name brand shoes w/ so many sizes & styles. All I'm looking for is some snazzy dressy-type of shoes that are super comfortable. I'm on my feet more than 12 hrs per day at work & wear tennis shoes with insoles from Road Runner Sports from Torrance... so what I want is more of comfort vs style/design. Prices are competitive, good value. I like that there's no high pressure sales person breathing down my neck, free to roam. There are free try-on (hosiery material) socks available, too, which I appreciate. At checkout, Wylie helped me out. She had a bit of problem accessing my very old gift card so a manager had to get involved--she was gracious & effective. I additionally used an American Express gift card I received for Christmas 2023-so I didn't pay a single cent for this transaction, 2 pairs of sandals for $103.29 (one pair was 30% off) All in all, it was a good experience even as I moaned & groaned about finding ones that fit well (wide width, a bit limited but better than most places) without causing pain, looked decent on my not-so-pretty feet & a good value. Highly recommend this store read more

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Found out online they sell EOS lotion and I had a coupon to get $5.00. The lotion is $11.99, so its not much of a deal, as opposed to getting it from Target. I wanted the points on my DSW account, so that's the main reason I got it from there. Otherwise, with the $5.00 off, it would have been the same price at Target. read more

If I could give zero stars I would Not one employee acknowledged me as I walked from the front to the back and then again to the front of the store to exit. One employee came back to where I was to look at me, but still did not ask if I needed help with anything. Needless to say, left without a purchase and was in there to buy something. NO! I do not recommend shopping at this location. Disappointing read more

This place was clean. I was able to find the perfect princess shoes for my daughter's princess costume for Halloween. Check out was quick, staff friendly and shoes were easy to find. read more

DSW Designer Shoe Warehouse - Princess shoes - Shoe Stores Near Me - Ontario, California

After breaking my sandal I did a quick search to find the same brand near me. This store came up in my search to carry the sandal I drove to the store and they did have a huge selection. 4 rows of sandals in fact. I was not asked if I needed any help, but chose to stop an employee walking past me I inquired where I might find this brands area. The employee reached out to a nearby manager and then informed me they did not carry the brand. Just because I saw it online does not mean they actually have it I needed a shoe so searched the 4 rows stumbling upon the brand and the sandal. Horrible customer service at this location and a staff unaware of their product lines Shop somewhere else where the service is better read more

This was the second time I have been here. We were in search of work shoes. We tried on every on every pair and didn't buy any of them. There was a huge selection of clearance shoes, but didn't find what we were looking for. I did buy some Bob's since they were comfy and cute. read more

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I'm so disappointed... Let me start by saying I love DSW...the online store. However, the brick and mortar stores (at least this particular location) leave much to be desired. The in-store selection of shoes is lacking, and the customer service is terrible. We are in peak holiday shopping season, and there was not one team member walking the floor. The line at the cash wrap was incredibly long, and not moving. Maybe they were short staffed, I don't know, but this not the experience I was hoping. I'm going to just stick with buying shoes from DSW online. I'm giving 2 stars instead of 1 because the store was neat, clean, and organized. read more

If I could rate this store "0" stars I would- Recently I visited this Ontario store (S-29359) location and was assisted by the store manager Sandra. Absolutely the worst customer service and cannot believe she is an actual manager! I struggled finding a selection and every associate on the floor dodged to assist anyone who was needing to ask a question or greet anyone walking in the store. Sandra was the most unhelpful "manager" as I struggled with holding 5 full large shoe boxes around the entire store while she socialized in the back of the store and boasted to another customer about hiding under the only operating AC Fan in the store!!! The absolute nerve! She left the one cashier struggling by himself with a very long line, while she was taking her sweet time not helping the growing line of customers that just wanting to leave!! This store was dark and very hot with no air flow. I will not be returning to this store read more

First time I went to this place and it was bad. I could smell some unwelcoming odor as I walked towards the end of the store. Place is not brightly lit. Shoes and boxes were littered on the floor, which brings me to point out to other shoppers to be respectful enough to return the shoes or boxes to where they picked it up. It's to help the staff in some way. I did noticed the store associates where tired and not smiling at all when we went in late in the afternoon. read more

Aside from the mess and attitude this store offers, the time posted on line say it closes at 8pm it is 7:4pm on Tuesday March 7th and the attitude queens we're heading to their vehicles without a care in the world! So now everyone does whatever they want? F customers? Unreal! read more

Raise your hand if you love shoes as much as I do? I get the same feeling walking into this store as I did a young girl walking into a candy store. Five thumbs up for this location! This is a fantastic location. I had a great experience recently here when I had to return some pairs that I ordered online. Alexandra was the employee who assisted me and she was wonderful. I had several transactions from a few orders and she was meticulous in doing the returns. They have a great selection and are always willing to order a size if they don't have it in stock. Deliveries are always made quickly and you cannot beat DSW prices. This location is in a large strip mall with a Target, some fast food spots, and other larger stores. There's lots of parking. Don't visit DSW until you join their reward program. You can join inside the store and rewards rack up quickly. Plus you get a birthday surprise! read more

DSW Designer Shoe Warehouse is a shoe store in Ontario, California. It's a retail chain known for its sizable selection of discounted brand-name and designer shoes and handbags. They have a good shoe collection but the price is a bit expensive. Their customer service is good enough. This store is always neat and clean. read more

Poor customer service ! Don't order from them ! When i ordered it said , delivery date is the 18, then the 28th no October ! read more

DSW Designer Shoe Warehouse - Clearly , they have no system whatsoever. - Shoe Stores Near Me - Ontario, California

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I love this store! I never leave without buying like 4 pairs of shoes/sandals. They always send me coupons through the mail and emails and I'm never disappointed with my purchase. They have a great return policy and everyone that works there seem to be pretty nice and helpful. read more

One of the worst companies with the worst customer service ,been on phone for an hour now,do yourself a favor don't go in or even order online ,you'll go through hell even trying to get through to someone ,been waiting for my online order for 8 days ,I can't even seem to track it,I've sent emails to them with no response,and I'm trying to get a temporary passcode to log into my account and they won't send it ,it's crazy I think they are going out of buisness and that's why they just don't give two shits about their customers. read more

You know how they say do not go grocery shopping when you are hungry? I would add to that, do not go shoe shopping when your feet hurt. Because, I swear every new shoe you try on makes you feel like Cinderella reunited with her glass slipper. And when you and your tootsies feel that amazing, you will feel like you can do anything and buy anything and everything! Ok, so now you are warned. Be careful! Cuidado! Achtung! This place! Soooo many shoes, not enough time! All kinds of styles. You will love nearly everything you try on and your tootsies will feel amazing. Those sorry excuse for shoes you walked in with? Get ready to kick them to the curb. Women's shoes dominate the place, of course, but they also carry men's and kid's shoes too. Another great feature is all the shoe paraphernalia, hand bags, and accessories. And don't forget to check out the clearance section at the back of the store, lots of hidden treasures there. Pace yourself. Lucky for me they rarely carry my size in the store. But you know what? Their website does, and they even have an app, which means the ability to shoe shop 24 hrs a day, anywhere, any place. Danger! Danger! Remember, as I said above, Be careful! Cuidado! Achtung! My usual modus operandi is to shop off the website from the comfort of my home. The shoes are pretty true to size, and it's rare that I have to make a return, except if I accidentally buy the same pair of shoes twice. And if that happens, returns are easy--send it back or come in to the store. They also have a shoe lovers club you can join and earn rewards for all your purchases. But again Be careful! Cuidado! Achtung! They will tempt you with discount certificates towards new purchases. And before you know it, you are hooked! read more

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I ordered my shoes in the app for in store pick up. I was surprised at how long it took the store to get my order, but customer service was great. I could not pick up my order, so I called and had my husband added to my order. With my confirmation information and his ID we had no problems. I love the selection, I loved the customer service and I will use the app for in store pick up again. I will keep in mind the process is not quick, so I can order last minute. read more

I was swimming in a sea of shoes. Many options, sadly, the perfect shoes were not in my size. I did find some new running shoes but not the dress shoes I wanted. I found them in brown but not black. Not a total loss, knowing the size really helped me. I was able to go on Zappos and purchase the shoes in black. Thank you DSW for letting me try the proper size which assisted me with my purchase on-line ;o) Staff is friendly and the place was well organized. My wife REALLY enjoyed this place because the amount of womens shoes is overwhelming. Good place to check out if you are in the area. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Ontario, California

Years ago my mom told me DSW rocks, so I went with her in Miami. It sucked. Years later, she told me no no they really have designer shoes, I've seen Dior pumps at DSW! Yeah right ma...driving by this location I thought maybe just maybe she was right. I went in, the smell of cheap plastic hit me, no leather inside. Maybe my sniffers off, so I looked. Just like I thought, she's full of crap, unless you consider Jessica Simpson or Fergie designers. If you are not a shoe snob, then you'll probably find something, I'd rather search the racks of Saks off Fith, Neimans or Nordstrom Rack for real designer discounts. read more

Ordered some shoes for my wife for Christmas back in the beginning of December. Standard shipping 2 weeks, no problem they will be here before the 23rd. Today I check online to see the status after not receiving them to find out that dsw canceled my order the day after I ordered them without sending me any kind of notification. No email in any folder. What an absolute joke of a company. I call customer service and am told that the order was canceled because the item was out of stock. What a complete mess, allowing me to purchase items you don't actually have and no notification of any of this. I will never purchase from this company again. read more

Joshua 'helped'me buy Dr.Martens and when purchasing, went to the back to grab the 2nd shoe since there was one in the box. When he came back after taking awhile, he PURPOSEFULLY put the wrong shoe and I purchased without knowing at first but found out right after. Now I have to wait days for the $130 to be refunded back to my card lol. I would've rather Joshua just told me they didn't have it to begin with, instead of trying to get away with it. What a joke read more

The sight of shoes EVERYWHERE can be a bit overwhelming, but I managed to make it out alive! This is a huge shoe haven for both men and women (but mostly women). They carry a wide variety of shoes from casual to work-appropriate to dressy. The struggle between "wants" and "needs" was really strong here! There are aisles and aisles of shoes to choose from. The back portion of this store is dedicated to clearance shoes. I found what I was looking for...and then some! I had a few boxes of brown flat shoes in my hands and I really wanted all of them, but convinced myself to get the thing that I actually needed. The one pair I decided to buy was $25 and I had a $5 DSW birthday coupon. The price was right and the shoes were cute! The salespeople were sprinkled around the store and didn't overdo the friendly customer service. The store was clean and organized. I got what I came for. I was a happy camper! read more

Be very careful of their VIP system; the salesman kept asking for my email, phone and address at the store, and told me I'd get a $10 discount on my next purchase for each one I provided for $30 total. When I tried to redeem these it turned out he had lied and no one at DSW support could get me the promised discounts. I don't know if he gets rewarded for getting peoples contact info, but he was extremely clear about the total of $30 rewards, repeated it several times, and the DSW support now says they never provide more than $10 reward total. The store was the only one locally that carried the shoes I wanted, to try them on, but from now on I'll just order from the brand to avoid supporting a sales team who would lie repeatedly to get peoples' personal information for advertising. read more

I purchased "new" Nike sneakers from DSW online. They showed up today completely filthy on the bottom. These shoes have clearly been worn. They even have dirt on the side of the heel where shoes tend to wear from driving. If I was comfortable wearing shoes someone else has worn, I would have bought used Nike's for 1/2 the price. read more

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The customer service in store is pretty good. The quality of the shoes isn't worth the higher price paid. VIP rewards can help, but more often than not shoes I returned them because of subpar quality upon closer inspection in person. I have had usually good experiences with purchases and returns in store. read more

Zero accountability. Bought a pair of boots I used 4-6 times and walked less than half a kilometer in before they started breaking down while still brand new. They suggested the damage was intentional and offered a 10% discount even after seeing the pictures. If you want piss poor product and even worse service now you know where to get it.​ read more

One of my items was not included in the package. When I contacted customer service they just kept repeating the same thing ("please contact your financial institution"). Someone clearly forgot to package one of my pairs of shoes because it arrived in a giant box that contained only one pair of shoes. They could have cared less. I will not be purchasing from DSW again. It was a $44 pair of shoes. read more

Overpriced Shoes and not a great selection. Customer Service is ok. Allot of the shoes on display are dusty and old looking.

Every time I order from DSW they send me coupons now two of them was for free stuff if you ordered a certain amount which I did and I did my order with him two days but then they will not give me the stuff it's like they don't know what I'm talking about they don't have those things they aren't there this happens every single time so now I'm saying I will not ever order from them again which is a shame because I love their shoes and boots but I'm done read more

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I order two hats, one came this weekend and 1 came today and I waited to see how the 2nd would look.  It's was as bad as the 1st!!  I plan on returning them to the store!! Does your customer service people who package the product not have common sense when they package stuff to mail out to your customers!?I'm really annoyed because my daughter and I were going to wear these hats this weekend and now we can't!  I am rethinking whether or not I'm will order anything else from DSW!!  See attached pictures!! read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Ontario, California

They list eu size 42 as size 8 is which is not true. Then when you try to cancel you have to call instead of a dime cancel process by button or chat. Their chat does not work and the phone line says they will call you back but they don't. Horrible. read more

This review of for Destiny at the Ontario CA location. She went far and beyond with her costumer service, I was there for an exchange request , I needed a different color and size she got me options to pick from besides the color I requested. I was impressed. Happy costumer here lol. read more

I don't know about you please tell me if anyone of you have had same issue! I order online at dsw and been charged twice. 1st automatically charged you after when the order is ready to be shipped charge you again. First time I ignore it. Second time I tracked to make sure which I was right. I called them and asked why and told me that " it's not them it's my bank because they only charge once when the order has been shipped" so ignore it again a called my bank. My bank told me that it's not them. And to call again dsw. I did again order online this time I took screenshot of my before and after account balance and took again when they charged me twice again. I called again and ask same scenario again and again. Then I asked a friend to shop using her card with a different bank. He did it and now she found out that they charged her twice. @DSW CHARGE TWICE WHEN YOU ORDER ONLINE. Please tell me if this have happened to you. I wish I can give them 0. read more

I ordered online and received scuffed, used shoes. It's even more evident that they are used from where they were sent from- "Returns Processing." They sent me returned shoes that someone obviously wore before returning them. I called to exchange them (I waited 19 minutes on hold) and they will not be here in time for the event I needed them for so now I must return for a refund. Which means, I must take time out of my day to drive to a DSW and return the shoes AND try to find new shoes for my event. I also emailed customer service and was first told the shoes were sent from an "alternate location" then I was told in a second email that they were "possibly" a return. The box I received reads "Returns Processing," it was a return despite how they want to spin it. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Ontario, California

I recently started visiting this store and I love the customer service here! They have such a wonderful variety of shoe selections and you can easily purchase online to pick up in store. I had a problem with a brand new pair of shoes I just bought and I called ahead to make sure DSW can accept as an exchange since I slightly used them. The girl on the phone sounded so happy to assist me and gave me accurate information. Today I went in to receive store credit for my purchase and they were so kind to help me. I love it here! read more

Shop at a store! I ordered online from the clearance section. The shoes arrived and were in an unadorned (non-branded), flimsy cardboard box. Looking the shoes over, the bottoms were dirty enough that I could see they had been lightly worn. Inside the shoes was hair from the person who had worn them! I contacted DSW and they told me they had been on display in TN. I had the shoes reshipped, and I (drove an hour and) returned the shoes on an excursion. When the next package arrived, the shoes were packed in a branded box, but the top was sliced off at the back. The shoes had dirt specks on the bottom. Inside was again hair, including a long strand of hair in the box. And outside on the bottom of the box was the remnant of Christmas wrapping paper. Unacceptable. I've never had this happen to me ordering online. And I will never order shoes online from DSW again, clearanced or new. read more

Trying to place an order. Online, called, tried from two different devices different browsers different credit cards nothing's working even if supervisor couldn't place an order for me read more

Any DSW you walk into you will find a wide and variable selection of shoes. DSW brings my inner shoe whore out when I am least expecting to make a shoe purchase. I usually go in with one pair in mind, and end up walking out with three or four. Once you sign up for DSW Rewards, it's just goes downhill from there. You will never purchase regular priced shoes again! Having shopped at many DSWs, I have to say that when I walked into the one at Ontario Piedmont my eyes almost bulged out of my sockets. The maroon walls, chandeliers, and darkwood floors add a touch of glam to the store that scream bling on a budget and brings posh to a whole new level, of course a frugal one. If your hubby happens to get dragged along, he can probably catch his latest ESPN zone update on the phat plasma displayed. What's there to complain about when he can lounge in a leather armchair while you stock up on the latest shoe bargains. Heck, it just may happen his inner shoe diva will outshine yours. read more

I'm not sure what all the hoopla is about. Sure, they have a lot of shoes, moderately priced (it's obviously not Payless), but the experience my wife and I had at this particular location was ridiculous. We were getting ready to see the Phantom of the Opera in LA and decided to get all decked out (I bought a new suit) and she wanted some new shoes. My wife purchased two pairs of shoes, not sure which ones would go with her dress, and decided to take the unused pair back a few days later. When my wife returned the unused pair, the tags were left on the shoes, the box was intact, nothing was out of place, yet the store would not allow her to return the shoes because she lost the receipt. Instead, my wife suggested that she receive a store credit, but the clerk would not allow it. During the altercation, the store clerk was completely rude and obnoxious - it's obvious she wasn't trained in CUSTOMER SERVICE. The whole situation was overly ridiculous and we haven't shopped at a DSW Shoes since. No thank you! Look, having a great selection of shoes, with wooden floors, etc. isn't the only thing that makes a great business. My wife and I work hard for our money (as do most of us) and we expect great customer service when entering a store like DSW Shoes, but it simply wasn't happening. DSW Shoes lost a great regular customer all because of a pair of shoes that couldn't be returned. I hope they're happy. :-) read more

DSW Designer Shoe Warehouse - DSW Shoes Storefront - Shoe Stores Near Me - Ontario, California

I ordered boots for my son in early December for Christmas. They lost the shipment in transit. Inquired again and they said it would be sent overnight so I would have it by Tuesday before Christmas but it showed up after Christmas. The product was fine - no problem there. They apologized and gave me $5.00 off my next order. The only reason I'm giving them a one is because the product was fine. Bottom line - order your shoes through some other place! read more