I visited the Trak Shak in Homewood, AL today to replace my Nike Pegasus Premium running shoes. I…read morespent about 25 minutes in the store browsing and waiting for assistance. During that time, I saw several staff members walking around, but no one approached me to offer help. What stood out most was that other customers -- including individuals who entered the store after I did -- were asked if they needed assistance, while I was not acknowledged at all. Customer service is a big part of the retail experience, especially at a specialty running store where fit and guidance matter. Unfortunately, based on this experience, I would have to rate this location a 1 out of 5. I hope this feedback helps improve attentiveness and consistency in customer service moving forward.

Great running store with great selection of running gear. Staff is very friendly and knowledgeable,…read moreso if you just want to walk or run in a great pair of shoes, then this place is a must stop. Don't forget the Wednesday run from here

I visited MHO ( briefly )recently and really loved their inventory. The selections were…read moreimpressive. I didn't have any interaction with the staff. Most of the items are reasonably priced. I didn't purchase anything but I plan to return soon when I have more time to look.

I always love coming to Mountain High Outfitters whether it be this location, the one in the…read moreSummit, or the one in Cahaba Village. I feel like I see the most sales at this location. They tend to have off season items at up to 75% off which is great if you can find your size. This location also seems to have the most items in terms of variety and selection whereas at the other two locations you will often see each t-shirt in only one size left and no more in the back. Associates are always helpful here too.

I love going into REI when I get a chance…read more Lots of interesting things to see and think about. Clearance was in the back right near the bathrooms. Loved seeing the board with other locations and adventures near there. Everyone was friendly and busy.

I want to give a huge shoutout to Emily, the store manager at REI Summit Birmingham, Alabama. While…read moreshopping for a lifejacket for my Border Collie puppy, Emily went above and beyond--again! Despite juggling a nonstop flow of customers and all the usual managerial responsibilities, she took the time to help me personally select and size the perfect Ruffwear life jacket for my pup. This isn't the first time Emily has delivered truly outstanding customer service. Her professionalism, kindness, and product knowledge continue to impress every time I visit. Her leadership at this location is obvious--everything runs smoothly, the team is helpful, and the vibe is always welcoming. Emily is a total rockstar and a tremendous asset to REI. I can't say enough good things--she's the reason I keep coming back.

I bought a sneaker online for my husband for Christmas, I was so excited.. he went to open them…read moreChristmas Day, in front of the whole family...and they were USED..! If I wanted to buy a used shoe i would have went to a tag sale or something..! Dirty at the bottoms, all out of shape.. I called to report it and they totally disregarded it.. like it was normal.. never buy from them... other people are saying the same thing.. terrible customer service, terrible what they did.. I'll never be buy from them again.. and you shouldn't either..

The display shoe was $89 and when they rang me and my son up it was $165…read more I didn't think much of it because my foot was hurting and we are in a time crunch as school starts in less than a week and not many options around my town. But after leaving we are going down the road and my son says daddy you paid double what the price was in the shoe, so I then looked at the receipt and yes he was right. Has anybody had this happen to them?

Most excellent customer service! Lots of soccer apparel! Good sales!…read more Great place to pick up soccer shirts & shirts for my grandson!!

From the owner: Soccer Post provides soccer footwear, apparel, and equipment to the Birmingham, AL area.read more

So this is actually my 2nd time coming to this place. Both times has been an amazing experience…read more First time around they did a scan and helped me find the perfect set of shoes and inserts to treat my Plantar fasciitis on my feet and I noticed an immediate change. I could stand for longer times and it actually helped me regain my healthy life again. Second time around I took my wife in and they did an extremely thorough scan and broke down what kind of shoe would help her feet and what would relieve her pain , that she experienced. Their independence knowledge is extremely valuable and helpful. The store has a vast variety of apparel to wear for running, and inserts, and shoes. Isaac was the one who helped out my wife and he did an amazing job. He listened to all of our concerns and addressed every single question we had. My wife is excited to immediately use the shoes that were recommended. I was recommended this place by another friend and now I can see why. I highly, highly recommend to come here to anyone else!

I made a visit to Fleet Feet to spend a gift card from Christmas. From the time I arrived they…read moreprovided amazing service! The store is very nice, clean and organized. She started with a personalized fitting analysis with the coolest machine ever. It told me the size I needed, my walking points, foot width, and arch. She provided some shoe options that would be good based on this. Loved how they assist you with trying on and discussing points about the shoe. I decided on the new balance 1080 v15. So comfortable! Be prepared to spend money... they are not cheap but worth it! Great experience overall and loving my new purchase.

People love Academy... I don't! Came here recently because I won a $35 gift card from my gym. I…read morebrowsed and browsed. I think my disdain with Academy is that I'm not a Nike , Under Armour fan. This seems to be a lot of their inventory. I prefer their brand (BCG) over most of the brands they carry. I ended up with a Adidas T-shirt ($20). It's cute and will definitely come in handy! Overall , Academy is decent. I think they are good for team sporting equipment, etc. It's just not a store I care to regularly shop at. Pleased with my recent purchase & the customer service at checkout. No one asked me if I needed help or anything while I was browsing.... All good. This isn't always a deal breaker for me.

With me being on a journey of hitting the gym constantly, I knew I needed workout gears to help…read moreprotect my body. With me doing squats, something told me to get a weight belt to used while working out. The price for the belt were fair even though it cost me almost $30 dollars, but it been worth it since the belt is still in good shape. I also needed workout gloves and with me lifting weights, I need something to protect my hand. Like anything else, the gloves wasn't cheap, but worth the price since I had them for a couple of months and they still intact compared to most gloves I had before. Customer service is good and there return policy is fair as long you have your receipt.

Great store beside Aldi that sells Rhoback, Vuori, FP Movement, Ugg, On, Hoka, and more.read more

I've been in a few of these, and it always kind of surprises me all the different stuff they have…read morein their stores. Staff at this location were really nice ... greeted upon entering the store and about half way through checking out what they had, they asked if I needed any help....when I left they thanked me for coming in and said to have a good night. What I like about these guys, is they have clothing that you aren't going to find at Dick's, Academy or Belk type stores. Their focus is on outdoor gear and clothing and the associated brands. One of the few places, I know of, where they have a pretty good selection of North Face and Patagonia and brands like that. In addition to that they have some shoe brands you won't be getting at these other stores as well as some outdoor camping supply type stuff. Really, the only down tick in rating for me is the fact that the prices in here can tend to be a little on the high side. But otherwise, a really quality store with some really cool stuff.

I love the new location at the Summit! The space is great and you can actually see all they have to…read moreoffer! This was my 3rd time in the new space. Each time it's been very busy, with long lines. However, the two times I made a purchase the lines went very fast and efficiently! There was plenty of help on the floor asking to help you. The associates at the register were pleasant and seemed genuinely happy you were there. On my most recent visit I had to make a return of a defective pair of leggings. My exchange was handled professionally and timely.

I'm starting to really like athleisurewear so I'm glad we have a lululemon store in Birmingham. I…read moredon't like shopping for clothes online cause I like to try everything on before I buy it. I came here a few weeks ago and tried on a bunch of tops, shorts, and leggings to try to find my sizes. I will say they have more sales online so I will likely shop both in store and online. The associates were friendly too, and the store is pretty well organized.