I consulted Dr. Mandpe on a stubborn ear condition that baffled my first ENT doctor. I found her extremely empathetic with great patient skills. She listened to everything I said, and she was able to both diagnose and reassure. Her suggested path forward made a lot of sense. It is clear she is technically sharp. The lesson I learned is that if you have medical concerns, seek a second opinion. You may find someone, like I did with Dr. Manpe, who better understands the problem and is a better fit for you. read more

It's true what the other reviewers say about this office and questionable charges. I went in for a 60-minute new patient appointment to get an additional opinion about a complex medical condition. She answered my questions but made no effort to be curious or interested. That's ok, I don't fault her for not being investigative. She might be a very good ENT, but just not the person to see for a second opinion. What bothers me is that the appointment lasted 20 minutes and at the end she asked if I minded if she remove wax from the ear, said as if she was doing me a favor - not because it was a necessary treatment, not because there was a lot of wax in the ear. In reality it was an additional $175 charge for something that took all of a minute. My copayment was for a 60-minute appointment that lasted 20 minutes, and then on top of that I was charged for unnecessary ear wax removal. How hard would it have been to inform me that it would be an extra charge, giving me opportunity to consent? There are consent forms the practice uses to alert patients to certain scope equipment that there could be an extra charge for, but nothing alluding to optional ear-cleaning costing $175. Fortunately my insurance paid a percentage of that cost, but I question the ethics of this practice. read more

Dr Mandpe was always running late and looked like she really didn't want to be there. I came in with SSHL and we tried several doses of steroid injections and then Hyperbaric oxygen tank. Nothing worked. I asked if I should get a MRI and she told me that she already ask me to do this at the beginning. I told her she did not! She figured out she never ordered the MRI and never apologised! I got the MRI and I never got a follow up call or anything from her. I had to ask the MRI center for my results. I am still left with no hearing in my ear. This doctor is unprofessional and is not caring. The staff at the front desk are very sweet though! read more

I have been suffering from chronic congestion and sinus issues for over 6 months. I met with Dr. Mandpe and explained all my symptoms in full detail several times. She successfully wasted the last 4 months of my life by misdiagnosing me and applying treatments that did not work despite my constant complaints. It was very apparent she was not listening to me nor did she care to dig deeper to understand the root of my problems. On top of misdiagnosing me, she decided that surgery would improve my symptoms. The surgery did not improve anything and only made me suffer more than I have been already. I ended up meeting with a new doctor who quickly figured out the source (deviated septum) in just one visit by applying a nasal strip on my nose. Despite the CT Scan clearly displaying my deviated septum, Dr. Mandpe did not even mention this as a possibility to me. The new doctor also noticed I had a ruptured ear drum, which Dr. Mandpe never mentioned either. Dr. Mandpe and SF ENT charged me thousands of dollars over the past few months and I only got worse from their treatment. They additionally charge hundreds to thousands of dollars for normal routine examinations that are included in other clinic visits. The only success Dr. Mandpe had was making me feel more miserable and lose my mental health over time. I am shocked that someone like her is a doctor, I highly recommend you go to another clinic and save yourself from this horrific place. read more

Dr. Mandpe was rude, but that was not my issue with her. I explained that I had a sinus infection that I had never before experienced. She said she would take a culture to identify the pathogen to know what treatment might be appropriate. That was sensible. But when the culture came back indeterminate, she flatly refused my request for a CT scan of the sinusitis without explanation. She decided instead to prescribe a 3-week course of Augmentin, a very strong antibiotic. This conflicted with everything she had said before. She didn't know the cause of the sinusitis. Therefore, she couldn't assess the resistance or susceptibility of the pathogen to the treatment. I inquired why she prescribed the A-bomb of antibiotic regimes for a far longer time than any other reputable source indicated for sinusitis, when she didn't know the cause, and refused to order a CT scan to be better informed before suggesting a treatment. She just said it looked like a bacterial infection to her - still missing the point of my question, as all antibiotics are not appropriate or even effective for all bacterial infections, and cause more harm than good if viral or fungal. The antibiotic course she prescribed was horrific, and only a GI doctor prescribed something that would ease the resultant side effects. What she prescribed did nothing for the sinusitis, but did significantly impair my body's gut flora and caused antibiotic acquired C. diff. colitis. The experienced ENT that I met with after Mandpe had the good sense to immediately order a CT scan that was critical to assessing the fast development of the sinusitis infection to chronic paranasal. I do not like writing bad reviews, but sometimes doctors need to be more respectful and thoughtful, listen to their patients and not just run to the next appointment. read more

Here's what I appreciated: - She believed my symptoms and had empathy for me. - She reviewed my MRIs, previous notes, and asked me a full set of questions; even though, I had seen her colleague Dr. Mickel the week prior. She asked me many more questions than he did and overall seemed like a much more thorough and empathetic doctor. Here's what I didn't appreciate: - She said that I was displaying symptoms of a CSF leak, but she didn't do any tests to confirm that, meaning that she also didn't do anything to help resolve it. She could have ordered a CT scan or done an in-office look inside my nasal cavity. - She should have referred me onto a neurologist sooner than she did (I think it took 3 visits before she referred me). She was clearly knowledgeable (about CSF leaks and head injuries), and she even started me on steroids for it. But I don't know why she didn't refer me on to a practitioner who has that experience earlier on. - She referred me to a neurologist who was not at all knowledgeable (Dr. Marilyn Robertson). Though I think Dr. Mandpe is a caring and informed doctor, my case was mishandled and contributed to delay in my proper receipt of care. read more

Dr. Mandpe is amazing. She works for the SF ENT Medical Group and she is also a neck surgeon. I was diagnosed with thyroid cancer earlier this year that had spread to local lymph nodes. She was assigned as the primary surgeon for this case along with Dr Rust as an assistant surgeon. Meeting her before surgery was great. She went over the procedure with me and allowed me to ask all of my questions and express my concerns. She is incredibly knowledgeable and does a great job of explaining things in a way that patients can understand. What was even more amazing was the fact that she worked with Dr Rust to schedule my procedure right before spring break to minimize the impact it would have on my semester at school. I feel like a lot of surgeons wouldn't go out of their way to do that for anyone. My surgery took around 8 hours and they managed to remove my thyroid and all of the lymph nodes in my neck. The surgical cut was very long, but it was clean and FAAAR from being a hack job. This was nice for me since the neck is a very visible area and thanks to her carefulness a lot of people don't even seem to notice it. Despite the amount of risks that exist with this type of operation they managed to complete the surgery with very few complications. My scar is healing nicely, I'm slowly getting my feeling back in the area, and best of all I'm soooo much closer to becoming cancer free. My voice is also starting to sound normal once again. During the follow up post-operation period Dr. Mandpe was hella quick to fill out her side of the California disability form so I could receive money while I was recovering and unable to work. If you are in need of neck surgery and Dr. Mandpe is your surgeon you are in great hands! read more

Having had to transition from being a doctor to being a patient for a sinus issue, I have only great things to say about both Dr Mandpe and the office in general. Dr Mandpe is a superior physician and her office runs with high efficiency. Highly recommended ! read more

I was recently experiencing frequent nose bleeds these past weeks due to excessive allergy sneezing and blowing my nose. Dr. Mandpe was free to take me in this emergency and dealt with bleeding symptoms. I found her not only very professional but also warm and engaging as a doctor. I told her about my past issues with my sinuses and recommended some possible things to do. Dr. Mandpe was thorough and told me exactly what to do as I recover from this nose bleeding. I would recommend her for anyone else related to ENT, besides myself. read more

The worst ENT I have seen. I wish there was an option to give no stars. Mandpe never really took the time into finding out why I kept on getting sinus infection and the only option was to take antibiotics and use afrin. A friend recommended Dr. Jacob Johnson. The first thing he did was have me take a CT Scan to see what the issue could be--and found that i had a cartilage that needed to be reduce. Once I had the procedure done, I could breath much better and have not suffered from a sinus infection since. I wish I could take the time back that I went to see Mandpe as I would not have suffered-- read more

Let's just say that I would not recommend her to the devil... She had me go on a few rounds of antibiotics for a sinus infection without doing a CT Scan and told me to use afrin. I should have learnt my lesson as my symptoms got worse. And when i told her that I was not feeling any better she suggested an alternative antibiotic. read more

We saw Dr. Mandpe about half a dozen times. She performed my daughters tonsillectomy and is currently helping her with allergies and sinus issues. I was grateful that she was very attentive and sympathetic (my daughter got so unwell that she had to leave college) Personally I love analytical, consistent and clear guidance. Highly recommend! read more

I highly recommend Dr. Mandpe and her nurse, Christine, to anyone that needs help. I can't say enough. Highly professional, didn't make me wait at all, asked all the right questions and more importantly - answered ALL my questions. I had to be another doctor 3 times and was mis-diagnosed and this has been going on for 8 months. I know, why'd I wait so long to find someone else? My fault. But let me tell you -- worth the wait - she is amazing. Smart, nice, compassionate, there aren't enough words in my vocabulary to tell you how impressed I was by her and the entire office. And now i know exactly what has my ear infection is, and what a simple fix it is. read more

So during this pandemic, I wanted to keep using my nasal rinse to stay healthy and not cough from congestion. Well, I think I did something like in-jest some rinse. Two days later, I'm feeling wobbly and dizzy when I get in and out of bed.. I tell my wife and she says see the ENT doc now. Well we are SIP and I look at their website. It said she does virtual appointments. I make a call, tell them my symptoms and the call taker said I might be referred to get a hearing test. WHAT? I can hear fine. She consults with the doctor and says I need to come in. To reassure the doctor, I had taken two Covid tests with negative results, the last one just the week before. I forwarded the results to the doctor's office, as an ease of mind. So the day of the visit, social distancing, mask and answer some screening questions. I was the only patient that I could tell. I was called into the exam room and I could tell it had been disinfected. Dr Mandpe sees me, tells her what's wrong and she says she has to check something. She asked me to walk heel to toe and I told her I was the one that was suppose to give that test but that's another story with attorney Whitworth. I sit on the exam chair, laid down , head tilled one way- whoa, I'm dizzy, till me the other way, I hear a pop in my inner ear, turn body, sit up, stand up, look at the wall and wholla, no more dizzy. I remember asking her if this procedure would hurt, which it did not and the doctor responded when did she ever hurt me? I said my first visit when I was in bad shape with my sinuses and she stuck some exam thing down my nostrils and it only went so far, it was worse than the Covid test and she busted up laughing. I was dead serious but I know she was trying to save my life. Dr Mandpe saved my life again. I think my primary should refer his patients to her, I mean they are in the same building, you know? read more

Dr. Mandpe certainly is a well qualified and capable ENT. However, I would not recommend her for children. We had long waits for the last 2 out of 3 appointments. The last time we visited her, we waited over 45 minutes while she talked with her fellow in the hall about something on the computer. It did not have anything to do with my child. Also, she has a rather clinical, logical manner that lacks the kind of warmth and empathy parents look for in a doctor. read more

Dr. Mandpe performed a frenotomy on my newborn son. She was very sweet with our baby and attentive to the concerns that my wife and I had about his troubles with feeding. The procedure was quick and relatively painless. After Dr. Mandpe allowed us to spend some time in the room with him before leaving. read more

Dr. Mandpe is a skilled, patient, and attentive physician. Her even keel and systematic approach is reassuring when you don't know what's going on. I appreciate how she took things slowly instead of throwing antibiotics and meds at me. She is skillful, experienced, and thorough. read more

I was under the doctors care for 3+ years for a chronic sinus condition. Probably saw her 7 to 10 times in those 3+ years. The final visit, while passing the time waiting for the topical nasal steroid to take effect, I idly asked her about the latest in snoring remedies. We chatted for a couple of minutes about that. In retrospect I remember she couldn't answer some of my questions. When I get the bill there was a $300 charge with the description I couldn't relate to anything during the appointment. I called the desk and they told me it was for a consultation during the appointment. !!!! Never got a single verbal cue that the conversation we were about to have was a formal consultation that would cost me, etc. thought we were just chatting, passing the time. Moreover, like I said above, it was a lame consultation if it was one. They wouldn't budge, and since I have a high deductible plan, the entire charge fell on me. Last time I saw her. I know the healthcare system is screwed up, doctors getting squeezed, etc. But that was stooping VERY low. read more

Dr. Mandpe is very impressive. She actually listens to what you tell her, thinks about it and asks a sensible followup question that isn't part of a memorized "question list", but is based on what you told her and your medical history. She doesn't rush. If she's not sure about something, or needs more information she doesn't pretend to know. She's respectful of you as a patient--instead of saying, "I'm going to spray this stuff up your nose, hold still", she says, "Would it be OK if I sprayed this stuff up your nose?"--and *waits for your answer*! Somehow being given that choice, and the opportunity to ask questions about it first, made an unpleasant experience much easier. When she's trying to figure out what's wrong with you she tells you what she's thinking, so you can follow along with her logic. She's very thorough. My problem is not yet solved, still waiting for tests to come back, but I now know a lot of things that it's not--that many less to worry about. And I feel like we're working on it together as a team. This is a really good doctor. I recommend her. read more