Our 6 day old baby had a tight frenulum (tongue tie) and our pediatrician recommended we go to Dr Kim. We are so happy that we did! From setting up the initial appt, her office was so easy to work with. They send you all the paperwork in advance (electronically), so you just walk right in and don't have to spend ages filling out forms on clip boards. Dr Kim had us in and out of the office within 15min. She looked at our babies tongue and explained to us what would happen, and made sure we were comfortable with the procedure. She then had us leave the room, and within 4 minutes our baby was already asleep and had a fixed tongue! It was such a pleasant experience working with Dr. Kim. Would highly recommend her to any parents (or really anyone). She is professional, kind, and makes you feel at ease. Oh, and there is parking directly in the building which is a huge plus! read more

Dr kim removed a lump from my neck and left a hideous scar that looks worse than the original lump. Im so depressed and disappointed

Stay far away from Dr. Kim. After providing her with ample evidence of a bacterial infection that she sent to the lab, she completely misdiagnosed my life threatening infection. The infection spread to my lungs and became so critical that my Primary Doctor had to step in and it is he who saved my life. Stay far, far away from this unprofessional woman who should not have the letters MD after her name. She is a disgrace to the medical profession and a danger to your health. read more

Dr Kim saw us through four months of ear & sinus issues with our toddler. She has a great staff and hearing test aide. She seems competent and well versed in recurring ear infections/sinus infections. Recommended tubes/adenoid removal. We were poised for surgery when suddenly our child got better. Told to follow up if things got worse again. Two months later the fluid got worse, we called Dr Kim to get opinion on urgent care report & next OTC steps (allergy med protocol) and were told Dr Kim does not do phone consultations (even paid). That we could see her in person only - and no soon appts were available. Really? After the thousands of dollars we spent this year as an active patient she can't get on the phone to talk to us to help us navigate an issue before it becomes an infection again? Major fail. Moving on to a dr that is capable of responding to patients needs. I am just thankful we did not have surgery here. read more

Not sure if I should review the med group or Dr. Kim. My experience: long history of hearing problems especially in one ear, w/ 2 failed surgeries. When I made my appointment i told them I had to pay out of pocket and I needed to know the likely costs. She read me a list. See Dr. Kim, gives an exam, all very professional, she seems competent and has a steady hand cleaning out my ear(important!). Asked for recommendations and hers were surgery again or put a bolt in my skull and hook a hearing aid to it(not an option IMO). Suggests I get my hearing checked and that will tell us more. Get another appointment have that done and the audiologist discusses the results in comparison with my last test several years ago. After 45 mins waiting to discuss the results with Dr. Kim, she then tells me a completely different interpretation of the test results than what the audiologist told me. WTF, not sure who fcked up but what the Dr says makes better sense. 15 minute discussion with the Dr., she backed away form her previous recommendation and suggested the bolt and I could hide it with hair(I am bald). All of this felt very political in that she was not volunteering any information but if I asked the right questions she would answer. We ended with she would talk with the surgeon in the group and a hospital to get an estimate for surgery and better recommendations. Never heard from her again. This interaction felt sketchy but I can accept her not really knowing what to do but she never followed through and she certainly took my money. What really annoys me is they charged me for things they never mentioned: initial exam- auditory test- $122 + $52 extra 15 minute talk with Dr. Kim $125, in which she says she doesn't know what to do. I called and spoke with someone telling them this charge was a surprise and she said(in broken Chinese/English)'the Dr. only charged you the lower rate, you pay now? what's your CC #?'. $175 in surprise charges, pocket change for some I guess. read more

Idiot receptionist who repeats himself like a parrot instead of being helpful or thinking outside of the numbers I. Front of him. I wanted to pay in cash (a bonus for Drs, right?? Instead of having to go through insurance companies). I needed a simple procedure of getting wax removed because of a clogged ear. I understand it could be more than that, but a price range would have been nice instead of the front desk man repeating like a broken record consultation fee. If he is reading this, he could have taken a moment time to find out how much a vac is for cash, and tell me, with the understanding that it could be something more than that and unable to perform the procedure. Perhaps the dr is 5 stars, which is why I called here first, but they need a smarter front desk person. read more

I just found Dr. Kim on a google search to be honest. She had an open appointment when I was available. So I arrived at the office and her assistant Natalie arrived and she was very prompt and took some preliminary info. Shortly there after, Dr. Kim arrived and she was so easy to talk to and listened to what I had to say. Instead of just looking at the issue and making a determination. She proposed some test to try and figure out what was going on which I agreed with. She explained everything very clearly in terms I could understand (I am not a doctor..ha ha). Then within a couple days, she called to give me a progress report on some of the tests and suggested 2 paths to take. (it's nice having options). I took the lease invasive path for now and that was good with her. So I feel as if I have found an ENT for life if needed. I really feel like I can trust her. read more

Great ENT! Immediately diagnosed my issue and was glad to answer all my questions. She made sure to clarify any details of my surgery and helped me feel comfortable about getting it. During my recovery, she called me back quickly to address my concerns. read more

DR KIM! is the best and most wonderufl nose dr in the world . She did exactly what she said and it went without one problem, The hospital was amazing and all the stuff, and the turbinate reduction i was so happy to have done and when it was done and all over no bruse ,soreness or anything , I followed the care instructions to the tea and they even called the day after making sure things were great! If you even have a problem she is the lady to go to,,, I can now breath all night long and smell like never before WOW total difference in my life!!! Randy scorpio Moore read more

When the following things occur, it's a sign to see Dr. Kim ASAP: -Falling asleep on people in an airplane and snoring loudly next to them -Sleepwalking to chat with roommates and waking up a lot -Having insomnia and being awake at12-2am listening to music and on Facebook -Falling asleep on your computer at work -Out of breath when barely 10 min on an elliptical I was told by the light sleepers I snored like a chainsaw and the heavy ones that they didn't notice anything. How was I to know I had anything? My brother recommended Dr. Kim and said she was very good. I decide to go and the office is in a good location, one block from Union Square. She was super helpful, explained everything in uttermost detail, and told me I should make an appointment to do a sleep study. With my insurance it was about $40 to check my ears, nose, and throat. I found out a lot of stuff I didn't know I had until she checked me. She checks up on me every four months and is always so nice. I definitely recommend her! read more

I took my 2-month-old daughter to see Dr. Kim to get her severe tongue tie evaluated and possibly clipped. Was hugely impressed by the whole operation. Easy online paperwork (better than having to fill it out in person), no wait at the office, and then Dr. Kim was incredibly thorough and thoughtful, in the questions she asked and the explanations she offered. We never felt pushed to do anything; Dr Kim just laid out all the facts in front of us and talked us through our options. When we decided to get the clipping done, Dr Kim and her staff moved with incredible speed and care. We were really dreading this procedure but are so glad we went through with it, and at this practice specifically! Highly recommend! read more

In a nutshell: professional. She actually cares for patients and does not try to rip you off. Offered several treatment options, which is always good. Explained my condition using words that anyone can understand. Highly recommended. Staff: kind and professional. read more

I went in again...this time for my deaf ears! Again loved Dr. Kim and her excellent bedside manner. Love how she takes the time to really explain the problems and the pros & cons of different treatment methods. I also had great interactions with the rest of the staff. The guy that did my hearing test (sorry don't remember his name) and the staff at the front desk were all very nice and attentive. read more

Dr Kim seems competent and caring. However, my visit with her was only about 4 minutes and the only chance I got to ask questions was while being walked to the front desk. This did not feel very private with about 10 people waiting in the waiting room. Her physical exam was very minimal, she did not give me any sort of diagnosis, and I left feeling confused and concerned that I had a much more serious issue than I did. I ended up seeing my dentist, who referred me to an oral surgeon, who immediately diagnosed my problem and confirmed it on the spot with a lower-radiation CT scan than I would have gotten through what would have been a long referral process. Depending on your issue, I'd recommend going to a oral surgeon first rather than dealing with the rushed, panic inducing atmosphere here. read more

Wow ... I just skimmed through some of the other reviews for Dr. Theresa Kim and, frankly, I cannot believe what I read in many of them. It really makes me wonder who is writing these things. Well, maybe they are all legitimate and some other people have had awful experiences with visits to Dr. Kim. I, on the other hand, have not. Dr. Kim is -- by far -- one of the best doctors I have ever seen in my entire life. For four months, I've had what I originally thought was just a persistent sore throat. After a month or two, it seemed obvious that it was more than just a persistent sore throat. My own PCP's practice did what they could in trying to diagnose this but not all of the symptoms had presented themselves during the two visits I made to them. Ultimately, I asked to be referred to an ENT specialist. I have a strict policy of only going to female doctors. So of course that limits my ability to get an appointment at a moment's notice. Dr. Kim is apparently in very high demand and it took about 10 days before I could see her. It was totally worth the wait. In the 15 minutes that I was in her office, she diagnosed some form of lesions that required some meds to eliminate. This was probably not by far the most complicated condition or symptoms that Dr. Kim has ever had to figure out. But she prescribed something that did in fact substantially reduce the lesions as predicted. And during a follow-up visit, we discussed other strategies for keeping tabs on this in the event that they flare up again. So I already know that she has a strategy in place in the event that this reoccurs. I think Dr. Kim may be the most professional doctor I have ever visited. I can't imagine what other people have seemingly experienced based on some of the reviews I've read. I wish every one of my doctors was as professional and to-the-point as Dr. Kim. Oh, by the way, all of the staff in her office are exceedingly professional, courteous, nice, etc. It's hard to imagine that anyone has ever had a problem with charges, payment or anything else. Anyhow ... I would say that Dr. Kim is what I would call a "sure bet". It's hard to imagine wanting to go to a doctor who is less professional and effective than her. read more

Went to Dr. Kim from a referral from my primary care doctor after months of sinus and ear issues. I thought I was coming down with an ear infection and gave her all my symptoms and history. She convinced me that I didn't have one and that instead I was suffering from TMJ. She was very pushy about this diagnosis, even though she clearly wasn't listening to me and I regularly go to the dentist and have never had this flagged for me before. She then asked me do I want a CT scan or for her to take culture, even though the diagnosis she had just given me did not justify these tests. Not being trained in the medical profession, I have never been asked by Doctor to choose my own diagnosis before, and this should have been a clear sign that this woman was not looking after my best interest. I passed since she was starting to make me feel like an idiot for thinking I had anything wrong in the first place. Low and behold, my ears continue to bother me and I treat them per the TMJ printout she gave me at the end of the appointment. A week later, I know something isn't right. I can no longer message my ear area as she had advised and my ear has swollen to twice its normal size. I end up in the ER with a high fever and a general sense of freaking out since my ear is completely swollen shut. The staff there was amazing and couldn't believe that a doctor had diagnosed me as having TMJ when I clearly had had a sinus infection that led to an ear infection. I could hear them laughing at her in the halls while I waited to see a doctor. I have never felt so underserved by a doctor, and a specialist at that. I really want to ask for a refund and donate that money to CPMC where I actually received quality care. Letting an ear infection go untreated as an adult is extremely dangerous and can lead to hearing loss and infections in your skull. Dr. Kim needs to brush up on her listening skills, as it seems like she has helped a great deal of people and I sadly wasn't one of them. Perhaps one has to be extremely vocal about their pain to get her to pay attention and I just wasn't pushy enough, but if you don't want to have to force a highly paid professional to provide quality care, I urge you to look elsewhere. read more

Dr. Kim is nice but -or perhaps is her assistant Nicole- is extremely unprofessional. I visited her office, got two different test done. It took me several calls and actually getting upset on the phone to get my results. I emailed her assistant and never got a response. Dr. Kim called me back and said she would refer me to an allergist. I thanked her and told her I was still suffering with breathing issues and appreciated the referral. It's been weeks and I have not heard from them. Am I supposed to harass them and spend hours on the phone to get copies of my results too? Never again! read more

My son has been having chronic ear infections and seeing Dr. Kim since he was three. He is now six, and Dr. Kim has been amazing every step of the way. Despite ear pain and several ear tube surgeries, he is always excited to see his ENT... how many doctors can you say that about? At every appointment he has her undivided attention and she speaks more to him than to me - he knows she's taking him seriously, and it's fantastic - it's taken any drama or fear out of what has otherwise been a miserable experience for my little guy. Thank you, Dr. Kim, you're wonderful! read more

I had severely impacted ear wax, ringing in my ears and and no insurance. Bummed, I searched high and low to find someone in the Bay Area who would care enough to help me and then gave up from dealing with one too many rude, uncaring receptionists. So time went by and I just accepted that I would have to deal with this condition and vowed to never use a Q tip ever again. My loving daughter wouldn't give up and found Dr Theresa Kim, with San Francisco Otolaryngology, who has many great reviews on Yelp. She called and the receptionists were very nice and said they could totally help. We went in today hoping to meet Dr Kim but she was in another office so we ended up seeing a sweet woman who would have done a hearing test on me, but discovered I had more wax than she'd seen packed deeply inside my ear canal. We had a nice chat and found her to be so sweet and warm, totally caring. We then went to a little exam room with a lovely view of the city and waited for a few minutes. Then a smiling face entered the room, Dr Gerald Kangelaris. What an incredibly KIND person. He evaluated my ears and then went to work, cared about my comfort level and just brought back my hearing with a smile and such warmth, and on top of it all, it didn't cost me a fortune. I'm so thankful and happy my daughter was led to this office with the help of Yelp reviewers and although we didn't see Dr Kim, we were overjoyed with the care of everyone else we met in this office. It may not sound like much to some, but without insurance, a lot of doctors don't want to deal with you, encouraging you to go elsewhere and offering no help. These doctors are specialists too so you know you're in the best hands. Bravo to you and especially you, Dr. Kangelaris!! And Yelpers, you helped too, thank you! read more

Terry Kim has terrible bedside manner. She can't comprehend medical problems that are outside her limited medical experience. I tried explaining my frightening ear issue to Terry and the first words out of her mouth were "that can't happen." Nice. Being dismissed by the person who's supposed to do whatever they can to heal your scary problem is the worst experience. I can't stand this woman. Stay away. read more

Upon experiencing sudden hearing loss, I made an appointment with Dr. Kim. I left a message on Sunday and received a call back first thing on Monday morning, for an appointment in 3 hours. The centrally located office was comfortable and well kept. It took Dr. Kim all of ten seconds to diagnose me with impacted ear wax. Using a special vacuum, she was able to remove it painlessly. Upon reading that others have felt pain with the procedure, I realized how lucky I was to have found Dr. Kim. She is gentle and a consummate professional, and I would recommend her to anyone. read more

Dr Kim restored my sense of smell after years of battling polyps and sinusitis. Very little follow-up treatment is required. Five stars and well-earned. read more

Within less than 5 minutes she identified and came up with 2 steps to Solutions to problems that have plagued me and impacted breathing for 15+years! I nearly cried with relief and gratitude in her office! Other Dr's just kept prescribing allergy nasal sprays that didn't address root causes, a Kaiser Dr did MRI and dismissed me a few years ago. After 15 wasted years I finally feel like recommended next steps will be very helpful! Only lacking a star because I question whether I have a third problem area with sinuses and she said first 2 will help sinuses so we'll see.. read more

Dr. Kim recently performed an adenoidectomy on my young daughter at CPMC (the new Van Ness campus) and we had a fantastic experience. Dr. Kim had a great demeanor with my daughter -- calm, warm, engaging, talking to her about things she's interested in, etc. The surgery itself was quite fast and my daughter bounced back remarkably quickly, which I attribute to Dr. Kim, the anesthesiologist, and the great nurses at CPMC. I highly recommend Dr. Kim. read more

Dr, Kim is very professional and knowledgable. My son has seen her for inpacted wax removal and she has done a great job.

Theresa fixed a problem I've been having for a couple of years now in just one visit! She had great bedside manner, was efficient but didn't make me feel rushed and she asked me what I actually wanted to get out of my visit. Fantastic doctor! read more

I have been meaning to write this review for a while - Theresa Kim (and Natalie who works with her, and the staff at the front desk) are all awesome. After having had the run around from another ENT who wasted my time and money for months, in ONE visit, Theresa Kim figured out my diagnosis, performed the necessary procedure to confirm it and had me on my way to treatment. They got me in to the appointment super quickly and efficiently, were very professional, and even out of pocket cost less than the ENT I saw previously. In short - they were all awesome. They helped me to get the next tests I needed to have done quickly, and with every question I had were super fast with responses, helpful and professional. This is how medicine should be handled. I was so impressed. Thank you Dr. Kim for helping me! read more

I would just like to acknowledge the fantastic care I received by Dr. Kim and from both of the offices of San Francisco Otolaryngology. I was suffering from an extreme sore throat/tonsil condition and had never been in so much pain. I received extremely last minute quality care and advice from Dr. Kim. In 3 days the whole ordeal was over and I was good as new. Both offices were quite busy, but they were very accomodating and polite. I'm not only good feeling 100% but am also really grateful for the positive experience! read more

Dr. Kim was referred by my GP, who's never steered me wrong. In our encounter, Dr. Kim was professional, courteous, knowledgeable, and compassionate -- just what I want in a doctor. Recommend. read more

When I went to have my sinuses checked at San Francisco Otolaryngology Medical Group I got an appointment with dr Kim. I arrived 15 minutes prior to my app. to fill out the paperwork, then about 15 minutes past my schedule app. I was admitted to the examination room and dr. Kim's medical assistant asked me pretty much the same questions I already answered in my paperwork. Then she disappeared and about 15 minutes later dr. Kim Showed up. That was about 30 minutes after my scheduled appointment time. For the next few minutes she was asking me the same questions her assistant already had...and basically told me to continue taking my current antibiotic prescribed by my dentist (since I had a sinus/ teeth issue) and they she's optimistic about the results. If that does not help she said they would have to do CAT scan of my sinuses (which she said is very expensive). For about 7 minute examination (which was basically me answering her questions) she charged me 194$ and she left the room even before I could put my jacket on and collect my belongings. I felt I was taken advantage of. Later I tried to call her and ask a question but only got to speak to her assistant, but that's another story. I don't know, maybe dr. Kim is a great otolaryngologist, but I felt I certainly paid much more than a 7 min. visit was worth of. read more

I made an appointment with Dr Kim for benign positional vertigo (BPV), which I'd been experiencing for a couple of weeks. In making the appointment, I checked that she had experience helping people with BPV, and was told she did. Dr. Kim has a great bedside manner and is probably a great ENT doctor for certain conditions, but unfortunately she couldn't help my BPV. She asked me some questions and then had me lie back and do the Epley maneuver to confirm her diagnosis for BPV. Finally she said to call her if the symptoms were not gone within two weeks. After three weeks, I still had vertigo and called to ask for advice. Her assistant replied and said they had referred me to a physiotherapist to do some exercises to help the vertigo. The practice they referred me to did not have an opening for another two weeks. My main takeaway is that for a stubborn case of BPV like mine, I needed to see a specialist with more tools to diagnose my condition. There are other simple maneuvers that help determine the exact part of the inner ear that is causing vertigo. Dr. Kim is clearly a caring and competent doctor, but for more complicated BPV cases there are probably better specialists. read more

My review on Dr. Theresa Kim is long overdue, seriously. I must start out by saying that she is the best doctor ever. I have had my fair share of ENT MD's, and she is by far the best. I went to to Dr. Kim after my primary care doctor was acting a little nutty after reading some information by the American Medical Association and refused to give me antibiotics. My primary care doctor's explanation was that antibiotics are bad for you, and you should just wait it out. After being in pain for a week and a half, I decided to ditch her and call Dr. Kim's office. Here is my breakdown of my experience with her. Pros: 1) Office staff is very friendly, professional, and courteous. They were also able to get me an appoinment the same day. The same is also true for follow-up visits. 2) Dr. Kim has a wonderful bedside manner. Always shakes your hand, looks in the office, and always explains things so that you can understand them. 3) Dr. Kim gives great referrals. I have asked her for many referrals, to which she has gladly given me. I no longer utilize my primary care doctor, or any east bay physician for that matter. 4) Dr. Kim saved me from a medical disaster. I started out with a sinus infection, and Dr. Kim gave me my antibiotics, which worked beautifully for the first 3 days. Halfway through the treatment, the inflammation and the pain came back with a vengeance. I called Dr. Kim's office, and she advised me to come in for a CT scan immediately. I thought that this was drastic, but figured she was the expert, so I had better listen. I am so glad that I did. Turned out I had a huge mass and some other funky stuff going on in my sinus' that required surgery. Dr. Kim sent me to go have a 2nd opinion who advised me that she (Dr. Kim) was spot on, and that surgery was definitely needed asap. 5) I definitely grew to trust and respect Dr. Kim and her team, so when she said surgery was needed - I didn't even freak out, get scared, or doubt what she said. I knew that she knew what she was talking about and I felt completely comfortable with her. I had no anxiety whatsoever when I walked in to the surgery center. Dr. Kim met me there, and explained everything (for the 2nd time as she had also done so in my pre-surgery consultation with her). The pre/post-surgery care was impeccable. She called me at home to make sure I was okay. She took the time to answer any and all questions. The same is also true for the anesthesiologist who also worked with Dr. Kim. 6) I am healed. Dr. Kim completely alleviated all of my symptoms and then some. She identified and corrected conditions I didn't even know I had in addition to the original sinus infection. Now how is that for impeccable medical care? 7) Dr. Kim accepts my insurance! Yay for me. Her office took care of all of the authorizations and insurance issues. No sweat here. 8) She has the CT scanner in her office. That made things very convenient. She looks at your CT scan and goes over your results in the same day. Cons: 1) Dr. Kim's office doesn't have AC, so it can get hot up there. Fortunately, this does not happen too often. 2) I had an issue with Dr. Kim's billing company, Brown and Toland. I paid almost $300 towards my medical bill and they kept telling me that I didn't pay it, and they were not even willing to research the issue. After 2 weeks of faxing proof (which they said they never received, even though I have the confirmations) and still no resolution, I called Dr. Kim. Within the hour presto! Brown and Toland found my payment and all was right with the world. I told Dr. Kim that from then on I would make any and all payments directly to her office. She said that would be fine. Haven't had any billing problems since. Bottom Line: Dr. Kim is a wonderful, state of the art, one of a kind physician. She really did help me out by taking care of a lot of problems all at once. I would recommend her to anyone with any ENT issues. I will definitely go back to her and suggest you do the same. She is by far the best doctor I have ever had. I highly recommend her. read more

I don't know doctor Kim on a personal level. What I do know is that I went to her for a second opinion on my sleep apnea disorder. She came him 30 minutes late to our previously appointed meeting (I get it your time is more precious than mine) and told me I had a deviated septum - flash news. She then said I'd be contacted for a sleep study, ok. I didn't, but i did get her bill. Hey spin doctor, don't forget your hippocratic oath. If I wanted a #2 I would have gone to BK. read more

Dr Kim is a great surgeon. She did my very extensive sinus polyp surgery with minimal post-op pain. I rarely do yelp reviews but she was so good I had to comment! I highly recommend her. read more

Both of my ears were almost completely plugged up after my attempts at clearing them using drugstore drops, peroxide, and rubbing alcohol. Everything I tried made matters worse. I called Dr. Kim's office on a Tuesday and was able to get an appointment for Friday to have the impacted wax removed. Dr. Kim's pleasant assistant, Natalie, took my information; then Dr. Kim came in, said "tell me about your ears," listened to me and looked at my ears, and showed me to a treatment room where I lay down while she removed the huge plugs of wax from my ears. It was painless and took about a minute for each ear. I can hear again! The next time I need to see an ENT I will definitely go back to Dr. Kim. read more

I took my daughter to see Dr. Kim after repeated strep infections. She was kind, smart, thoughtful and very good with my daughter. We ended up removing her tonsils and Dr. Kim did a great job. She will definitely be our family "go to" if we need an ENT in the future. read more

i am so appreciative of dr. kim and lucky i went to see her. i had sore throats constantly for years, and other ent's had treated me with antibiotics, allergy medicine, and nose sprays that never gave me a lasting solution. dr. kim was the first doctor i'd seen to suggest that my tonsils might be the issue (i guess they looked unremarkable but can still sometimes cause problems). after many consultations we decided to take my tonsils out, and my quality of life has proved so much! the surgery went well and i rarely have sore throats anymore. dr. kim was always very honest, direct, and to the point. she was always available when i had questions, and her medical assistant was wonderful too -- very quick to answer e-mails, and very friendly and informed of what was going on. read more

Have tried to reach this doctor to make an appointment - via email and telephone. Unfortunately, no return calls..

Felt comfortable with her diagnosis/treatment. Damaged my eustachian tube while flying. Ear is as good as new. Will use her services as needed. Highly recommend. read more

I just saw Dr. Kim for the first time today and I already know I'll be using her as my ENT for any additional needs in the future. She is bright, kind, and a clear communicator. After being referred from one doctor to another and then finally to Dr. Kim, I finally got a diagnosis. She really "knows her stuff." I would highly recommend her if you need an ENT! read more