Nothing wrong with the store but AutoZone's website ordering system is poor. I ordered a product,…read morepaid for it and then waited to hear that it was ready. Didn't hear anything so I called the store. Turns out, the store had zero inventory of the ordered items. Most companies have the ability to read inventory quantities at individual locations from their websites. (Eg, Home Depot, Menards, etc.) So now I have to cancel the order and make sure they finally process a credit for the phantom sale.

I stopped at the Franklin autozone. And a gentleman, by the name of alex was so helpful, He put my…read morewiper blade on, but it was not the correct size. Even though it set a fourteen in the system, he did everything he could to get this thing to finally go on.He went back and forth, possibly 3-4 times! I just want to thank him for everything that he has done.He definitely needs a reward for this, This was definitely the best service. I've ever had had from this store, but I will say, the Franklin autozone is one of the best I've been to I have spent a lot of money at this store and definitely am a happy girl today. Thanks again

Terrible place scheduled oil change for 930 and over 30 minutes later still haven't touched itread more

I took my 2011 car to examine the AC belt that was making noise. They wanted $850 to replace the…read morecompressor. Since, the car is so old and maybe worth $1500, I declined the server. Well, they charged me $140 for looking at the car. I paid less for a doctor exam! Alway ask how much they charge for looking at the car.

This has to be the worst company I have ever had to deal with... ever! I went to Smyth Auto in…read moreSpringboro Ohio and I had a part that they ordered me for my truck and it ended up not being the correct part. Keep in mind, they ordered it, they should know what they are doing. I got the part after paying $20 extra to ship it to them and it was the incorrect one. They ordered the part for a different vehicle, not what I had asked for. I took it back to return it and they would only give me credit for the part. They kept the shipping and would not refund, even though it was clearly their fault for ordering the incorrect part to begin with. This is the worst customer service I have ever experienced. What kind of business keeps a customers money when it was their mistake that caused the isssue?!? I am in disbelief. Autozone would have never and has never treated me like this. I will definitely be going there from now on for all of my automotive needs! Thank you for stealing my money SMYTH!

From the owner: Car maintenance can be expensive, from buying the parts to paying for the labor required to fix…read moreyour vehicle's problems. Those numbers can reach astronomical proportions when you allow a national chain to service your vehicle. Thankfully, Smyth Automotive, Inc. in Cincinnati, OH, provides the expertise and skill of a national chain with the affordability of your favorite local auto parts store. This company has gone from a locally owned auto repair shop to a privately owned company with 24 locations throughout Ohio and Kentucky over the last 50 years. With roots deeply seeded in Buckeye soil, this company knows how to treat its customers, offering various products and services for car owners and mechanics alike. Whether you're proficient at completing your own vehicle repairs or you prefer to have a certified mechanic get the job done, you'll never go wrong with making them your go-to auto parts and auto repair shop. As members of the national aftermarket auto parts buying group Parts Plus, they have access to countless products for your vehicle to increase performance or perform maintenance and repairs. As well as quality parts, they also have machine shops dedicated to your engine or automotive needs. From brake repair to engine block work, their shop is equipped with the finest tools around. Other services include paint and collision repair and wholesale car batteries...

I saw Joshua at the heincke location on multiple occasions for headlight issues with my car. Being…read morea woman determined to fix it on my own... He was extremely patient and kind, explaining all the possibilities, teaching me what to look for, and how things worked. 100% recommend Joshua and his location. Friendly, professional and knowledgeable. Turned out mazda released a service bulletin and I need my ECU flashed. But I'll definitely be a loyal customer for all my car needs at this location. 10 out of 10 would recommend!

These folks saved my day! I had a full day of appointments and a dead battery…read more... My neighbor got the car started so I could get to O'Reilly's. Tyler L. Helped me and could not have done a better job . Because of the make and model of the car, they could not install it at the store. He called his buddy that had a shop in town, made arrangements for me and I was on my way! Thank you Tyler, your professionalisms is appreciated. Cynthia Sagraves Realtor Coldwell Banker Heritage

Very friendly staff, they helped me find the right car for me in my price range. They also helped…read moreme find the parts I need for my old car. Highly recommend if you want a bang for your buck!!

Beware of this place!!! They won't pay you! I sold a car to them in October, 2022 it is now…read moreFebruary, 2023. I've spoken to the receptionist Rhonda plenty of times and it's always the same thing "I've told him and he hasn't gotten to it" this has gone on for months. The owner, Ali is apparently never there so if you hope to get your money you better catch him the once in the blue Moon he is there. Sell your car elsewhere!!