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    Autozone

    2.3 (3 reviews)
    Closed 9:00 am - 9:00 pm

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    Walmart Auto Care Centers

    Walmart Auto Care Centers

    1.5
    (2 reviews)

    The check-in procedure at the Walmart Auto Care Center in Franklin, OH is the worst. I brought my…read morecar in one Saturday morning to have a tire replaced and to get an oil change. The line at the counter was about 5 customers deep. One person (Joe) was checking in customers and moving about as slow as I've seen any customer service person move. I noted the time (10:20am) and called my wife who was waiting for me in her car in the parking lot. Based upon the length of the line, the speed (or lack thereof) of the guy at the counter, and my past experiences, I told my wife that I predicted that it would be 30 minutes before I would be done checking in. After about 10 minutes waiting in line, Joe asks another employee to work the counter while he goes to lunch. The new guy takes over and unfortunately doesn't move much faster than Joe. Finally, I reach the counter and check in for my service. While the counter person strolls out to my car to inspect my vehicle and get my mileage, I look at the clock, realize that I've waited in line for exactly 36 minutes, and I caution everyone behind me that I waited in line for over 30 minutes. To make matters worse, this location only had one model tire in stock that fits my car. I'm questioning my sanity because the discount prices at Walmart don't make up for the value of the time that I wasted waiting in line just to check in. It's obvious that Walmart doesn't care about customer service when it comes to their Auto (Don't) Care Customers. If they really cared, they would assign a few people to work the Auto Center counter, especially on Saturdays. They should also look into streamlining the check in process. It takes way too long for the Walmart person to walk out to inspect each vehicle and record the mileage. Just ask each customer to note their own mileage and skip the unnecessary inspection. No other auto service center does an inspection while I'm waiting to check in.

    I purchased 4 tires on Walmart.com and took them to this store to have them installed…read more I called the auto center on Friday and I was told they're not taking appointments and it will be first come first served and that I should get there as early as possible. On Saturday, I arrived at Walmart before they opened, there were 6 people ahead of me, waiting at the auto center door. When they opened we went in and formed a line to the counter, quite a few people came in for service after me. Of the 6 people ahead of me, 4 were having tire service. When I got to the counter and explained what I was there for, I was asked if I was dropping my vehicle off. I told them I was going to wait. I was then told it would be 3 to 3 1/2 hours because there were a few people ahead of me. That was ok with me. It was 48 degrees outside and no place to wait inside the store so you have to walk around the store or wait in the parking lot, I chose the lot. After waiting 5 hours and my vehicle was still untouched, I asked when my tires would be installed and I was told it would be 2 hours or more because there are 3 people ahead of me. I didn't fail to notice that all the people who got in line behind me were already gone home with their cars finished. I asked how it went from a 3 hour wait to 7 hours. The answer was "I don't know, I just bring the cars in. I can give your keys back if you don't want to wait". The 7 hours turned into 8 hours sitting in a Walmart parking lot to have 4 tires put on a vehicle because the employees are incompetent and pathetic. All they could tell me was they don't know why. I can't imagine purchasing tires from Walmart or going to a Walmart auto center ever again.

    Smyth Automotive

    Smyth Automotive

    1.0
    (1 review)

    This has to be the worst company I have ever had to deal with... ever! I went to Smyth Auto in…read moreSpringboro Ohio and I had a part that they ordered me for my truck and it ended up not being the correct part. Keep in mind, they ordered it, they should know what they are doing. I got the part after paying $20 extra to ship it to them and it was the incorrect one. They ordered the part for a different vehicle, not what I had asked for. I took it back to return it and they would only give me credit for the part. They kept the shipping and would not refund, even though it was clearly their fault for ordering the incorrect part to begin with. This is the worst customer service I have ever experienced. What kind of business keeps a customers money when it was their mistake that caused the isssue?!? I am in disbelief. Autozone would have never and has never treated me like this. I will definitely be going there from now on for all of my automotive needs! Thank you for stealing my money SMYTH!

    From the owner: Car maintenance can be expensive, from buying the parts to paying for the labor required to fix…read moreyour vehicle's problems. Those numbers can reach astronomical proportions when you allow a national chain to service your vehicle. Thankfully, Smyth Automotive, Inc. in Cincinnati, OH, provides the expertise and skill of a national chain with the affordability of your favorite local auto parts store. This company has gone from a locally owned auto repair shop to a privately owned company with 24 locations throughout Ohio and Kentucky over the last 50 years. With roots deeply seeded in Buckeye soil, this company knows how to treat its customers, offering various products and services for car owners and mechanics alike. Whether you're proficient at completing your own vehicle repairs or you prefer to have a certified mechanic get the job done, you'll never go wrong with making them your go-to auto parts and auto repair shop. As members of the national aftermarket auto parts buying group Parts Plus, they have access to countless products for your vehicle to increase performance or perform maintenance and repairs. As well as quality parts, they also have machine shops dedicated to your engine or automotive needs. From brake repair to engine block work, their shop is equipped with the finest tools around. Other services include paint and collision repair and wholesale car batteries...

    Autozone - autopartssupplies - Updated June 2026

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