Things have changed tremendously. Heartbreak and tears…read more Quality....customer care just not there. Would never have ever in a million years thought I would rate below par. Can't for the life of me figure out what has happened. Go look at other 1 star reviews and I can concur with the experiences they have shared. Stunning drop in every sector of the business model.

WOW I MEAN WOW ! BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED…read more I just recently moved out here from Las Vegas and I was looking online for a new eye doctor , I was not expecting the service to be so amazing !!!! First front desk is very kind very warning , the actual doctor is extremely sweet , very friendly and funny and Ms Jessica which is who assisted me with my glasses pick was absolutely amazing !!!! She attended to what I needed , she knew exactly what she was doing & goes above and beyond for here customers omg high recommend thank you so much !!!

I had a great experience at this office today. The front desk staff was very helpful in getting me…read morean appointment scheduled very quickly and they were so kind when I was there in the office. Everyone in this office was very respectful of boundaries and explained everything that was going to happen during the appointment very clearly. The doctor was great and explained everything very well and seems genuinely invested in the well being of his patients. I will definitely be coming to this optometrist for as long as I am living in the area! I highly reccomend.

Having perfect vision is a dream come true! I've been wearing glasses/contacts as a child, and I…read moreguess the past few years has been my nudge to just get through my bucket list. Correcting my vision was one of them. I knew I wanted/needed LASIK but wasn't serious until this year. I shopped around a bit and scheduled several consultations. What stood out about Travers LASIK is that Dr. Lori Travers performs all of her surgeries herself and has completed over 60,000 surgeries. Impressive. I've learned that when it comes to health you should always choose a doctor who is an EXPERT at their field, and hyper focused on one thing, not dipping their hand at the pot with 5 different things. Her credentials along with her extremely well run office was the reason I chose Travers LASIK over the other options in the Triangle. To note however; Travers is a smidge more costly than the others but you are paying for precision and you're paying for her 20+ years of experience, which is well worth its weight in gold imo. After the surgery, I came out with 20/15 vision, which is better than 20/20 vision. Here was my experience and here are the things I learned. Yes, you do spend a lot of time at the free LASIK consultations and the surgery day itself, as they need to perform tests and take pictures of your eyes with many different devices and expect to see A LOT of people at every appointment. Yes, it does feel like an assembly line / factory but honestly, I was okay with that. I wasn't there to socialize nor did I feel the need to chit chat beyond what I was there for. Everyone was professional, kind and very knowledgeable. I barely spoke to Dr. Travers, the majority of the time I spent talking with her team from one test to another. I only met Dr. Travers in the surgery room and she asked if I had any questions and explained mono vision to me (although I ended up going with distance vision) and I was in and out of the surgery room within less than 10 minutes, as advertised. The actual procedure: If you can't sit still and focus, LASIK might not be for you. (I learned that people with diabetes and/or hormonal changes, pregnant, etc.. shouldn't also have LASIK either) Recovery: from all the reading and research and asking people about LASIK, no one really talks about the recovery. People usually rave about the results which while are impressive, it's important to know what to expect also. After the surgery, you are sent away with plastic shields taped to your face to protect your eyes (and prevent you from touching them) and are directed to sleep when you get home. I couldn't sleep for 6 hours as they suggest, and probably slept for about 3. Your eyes feel very tired and your eyelids feel glued due to the stickiness and crust forming in your eyes. It's annoying to not be able to clean your eyes due to the shields that can't be taken off until the very next morning. You just have to deal with it. The next morning, you take off the shields and your new life begins, you should be able to see very clearly, it's remarkable! One thing to note also is that after age 40, they made it very clear that you might have to use readers (reading glasses) as LASIK is unable to correct near vision, which is natural -- and inevitable with age. I am now 1 week post surgery and am doing excellent. I can see far away and feel like a new person just about. I do still wear (blue light) glasses to reduces eye strain while on the computer which is fine by me, I just love having vision for distance that isn't dependent on glasses. I use eyedrops on my eyes extremely often however, because I want the healing of my cornea's to go as smooth as possible. I expect to taper off in about 3 or 6 months, as needed. Two week update: while I can generally see well, sometimes things far away that I'd expect to be able to read, are blurry. I've read this is normal until the eye completely heals. Also, nighttime driving isn't superb, and things are not as crisp either. I am hoping over the next month that will sort itself out also and that I can see more clearly also. If you're considering or on the fence, go for a free consultation.. you'll learn a lot about your eyes! And hopefully you're a candidate, and hopefully you'll take the leap of faith! Disclaimer: as with any surgery, there are always risks and sometimes short term, and occasional long term side effects. Dry eyes, halos, starbursts, non-crisp night vision, etc. I personally understood all the risks and went with it. But be sure to talk it all through thoroughly with your doctor so you know what you're signing up for. Good luck!

Dr. Travers did my LASIK surgery in 2004 when she was with LASIKPlus. It was the best decision I…read moreever made. My vision was so bad that all I could see was light/dark, shapes, and my fingers in front of my face! I needed to put on glasses just to go to the bathroom at night! I went in thinking and accepting that I'd still need glasses afterwards, and was fine with that. I just wanted SOMETHING better than I had! I never dreamed I'd come out of it never needing a pair of glasses and two pairs of contacts per year again - ever! The surgery was quick and painless. Dr, Travers talked me through it and kept me calm and concentrating. I got up and could read the clock and posters across the room! Two weeks later I had the Corrective Lenses requirement removed from my driver's license! The difference, 17 years later, never ceases to amaze me. I walk down the street and can see the veins in leaves, birds in trees, and all the beauty in our world. The value of sight to an avid reader is priceless. Have your procedure with Dr. Travers!! Her success rate is, literally, in the tens of thousands and counting. She is very professional and her staff is great. Thank you, Dr. Travers!!!

Great place for routine eye care. I've been seeing Dr. Martin for about 3 years now. The building…read moreis a little dated and the wait time is long. Nonetheless, the employees are professional and helpful. Dr. Martin is kind, patient, and knowledgable. He takes the time to answer questions, offer options, and hear your preferences. I continue to return annually for check-ups. They are clear regarding the pricing and don't do additional tests unless needed or requested. For instance they don't dilate your eyes if unneeded unless you request it. Side note: the online registration is convenient albeit long. The uploaded photos of your insurance card and license don't go through so they need to scan them when you arrive. Parking is available in spaces surrounding the building.

My husband and I have been patients at Johnston Optimetrics for several years. They have gone…read morethrough some personnel changes (retirement, etc) since we have been going there, but the very pleasing atmosphere has not changed. Everyone is so friendly and always ready to help. We both are currently seeing Dr May. He is awesome!! He shows he cares about his patients by listening and making sure he answers any questions in a way you will understand. He willingly explains everything that may be going on with your eyes and makes sure he follows up at your next visit. Even if there are no eye problems, he still shows care and friendliness while being professional. It is a pleasure to visit Johnston Optimetrics. And, by the way, if you have an appointment, you're not sitting and waiting at any point. You are Mom I've through the process very effectively and efficiently with no rushing and nothing left out. THANK YOU Johnson Optimetrics Associates!

10/10 staff. Great personal doctor! Great frame selection and always getting new frames in.read more

I've been going to this place a few years and have always appreciated how easy it is to get an…read moreappointment, and when I get there how quickly I am see. Dr Klaus is efficient snd knowledgeable. I've had contacts and glasses for 20+ years so I don't have too many questions at this point but I'm sure if I did, Dr Klaus would answer them thoroughly.

Great optometrist - prescription is always right on. Personable, not rushed, single-provider…read morepractice. He gives individual attention and has no technicians, doing all the prep work and examination himself. Easy to get appointments in a very reasonable time frame. Great doc! Almost didn't want to leave a review because I want to keep all the timeslots for myself haha, but I'd still like him to be in business for at least another 25 years. Recommend!

I believe I met Dr. Murphy in 2008 or 2009 and I've made sure to see her almost annually ever…read moresince. Dr. Murphy is the epitome of personalized service for eye care. Yes, she has a chart in front of her that tells her the things we've talked about in the past (i.e. medications, other medical issues and career info), but she doesn't skip a beat, and doesn't make it sound like she's reading from a chart - she talks on my level. It's almost like going to therapy because she's a human being who understands the everyday trials, tribulations, and good times a person goes through and how it affects their health, including their eye health. She's empathetic and quite frankly, an overall positive person to be around. It sucks getting old, and Dr. Murphy lets me do the talking to let her know what's going on with my eyes and then makes the appropriate recommendations, when it was time for bi-focals, progressive lenses, and now computer/reading glasses, even down to bifocal/progressive sunglasses (because I can't read my dashboard with single vision lenses anymore).

I've seen Dr. Murphy for the last 12 years. If I were to list every desirable characteristic of a…read moregood doctor, she would have them all. She literally makes you feel like the most important person in the world. She explains things well, makes sure you're happy with your prescription, is pleasant, smiling and encouraging. I highly recommend her. And my prescription for my new glasses is amazing! What a gift! Also, the online scheduling works great. I lost my glasses, and called to see if I could get an earlier appointment. They called me when one became available! Great office staff and doc - hard to beat! The downside: parking was a nightmare on Saturday, with the holiday shoppers!

For those that need an eye exam, this Dr. is tops. You know how you have to wait 3 weeks for an…read moreappointment, I got in the next day. The staff is excellent and friendly. I was impressed by Dr. Lopez way she conducted the exam. She did not rush in anyway her procedures. The lens flips were not fast ( when they change to another lens to see if you have better definition). I have been to a few that are in a race to finish , Dr. Lopez takes her time and makes sure the lens you choose is the correct one for your prescription. Her office is located in Crescent Commons Shopping Center off Tryon Rd.

Doctor is mostly fine. The last time she examined my child she kept confusing the pronoun. She had…read moreseen him once or twice before. We use his birth pronoun. Corresponds to gender of his name which is clearly male. Weird to say the least. Made me wonder how that part of the record could be overlooked /dismissed so glaringly.