There charges are crazy.. More than 50% of my combined electric and gas through PSEG are Greenlight…read moreEnergy delivery charges. I didn't even sign up with them

I was just approached by two young men from Greenlight who claimed that they were working with…read moreConsumers to lower energy rates. They rambled off some information and I did not fully understand what they were saying, since I had a crying toddler in my arms. Feeling flustered by the situation, I just showed them my energy information, not realizing they were taking my personal information down. They then said I would get a confirmation text letting me know that they had spoken to me, which never went through. I'm completely sure that was a bogus claim as they sat there and tried to fake like their system was having a hard time processing the information. I'm pretty certain I signed up for something I never actually agreed to, and this has me feeling so wronged. This is a terrible practice and I am beyond furious by these scammer tactics. If I call and the issue is not resolved immediately, I will be livid.

Pretty bad customer service. Which, yes, they can get away with since they are a monopoly (at least…read moreon the customer service / delivery side). I moved to a Brooklyn apartment and wanted (silly me!) to have the electricity turned on the same day. So I called Con Ed and asked them to turn it on on the 15th. "OK," they said, "The guy will be there sometime between 8 AM and 4 PM." But that's the day I'm moving in, so I probably won't be there that early, can we arrange a timeframe that's maybe not starting at 8 AM? no, of course not, that would be convenient. "They will call you when they're there," the guy on the phone said. Can they maybe call *before* they get there so at least I have some warning? Don't be silly, that would make sense from a customer service point of view. (and yes, I did actually ask both of those questions, and he said no for both) Of course, they showed up at 9 AM and I wasn't there. I had to reschedule for the next day, and the next day (when I was hoping to get it over with as soon as possible, and move on to doing other move-related things) the guy showed up right around 3 PM. And all he needed to do was remove a piece of plastic from the meter, which was outside, so really, what did they need me there for? (and they knew it was outside, the lady on the phone the second time I called told me that.) The guy who actually did the work was nice and professional, so he gains them a star back.

All you have to realize is that the name "Con" is in their title…read more The crazy amounts our electric bill jumps from May - Oct is pretty ridiculous. Now here comes a hot weather week mid May, and I'll need to crank up the AC as our apartment warms up quickly. And no, I refuse to set the AC to 78 degrees as Con Ed constantly tells us to do. I want it artic cold in here!

Parents: PLEASE review your college student's utility bills ASAP!! Mpower Energy is signing up…read moreyoung renters at supply rates far higher than Duke Energy's default, with no guaranteed savings. They are targeting college students and enticing them to switch using a "100% renewable" pitch. This sounds good to a student but reality hits when they get their bill and their new charges are significantly more. (This just happened on the University of Cincinnati campus - my daughter was signed up in early November) Students: If ever in doubt, use your RESOURCES! You can always check the "Price to Compare" on the Duke bill before agreeing to any supplier.

Stop coming to houses after business hours. Very unprofessional making people feel uncomfortable…read more If you are going to go door to door doing within business hours. Leave flyers with all the information. Stop pressuring people. If I say I don't want to apply then say thank you and leave, waiting around giving excuses or trying to ask for someone else in the household to speak to because the person decline is fucking ridiculous.

I LOVE Tribeca Beverage Company. I really appreciate the customer service. They are so…read moreaccommodating & always answer the phone. I've never had any problems with delivery or anything else for that matter. I highly recommend them to anyone looking for a water service. And I love that they have 5 gallon GLASS bottles with a bottom feeder.

Very pathetic and unprofessional company. Based on overall attitude of the owner about the recent…read moreissue. He is lacking analytical and logical skills who would rather keep his two horribly offensive delivery people, not to discipline them and possibly put himself into a much worse legal predicament later. Seemingly, it stems from the fact that he cannot replace them, lacking resources for more skilled staff. Or some other reason. The mechanical condition of the delivery truck should also be evaluated since the traction of wheels should not produce this kind spinning, possibly tires too bald, should be verified with state authorities as well. Everything starting with stuck getting stuck due to failure to just back out, unauthorized attempt to do U-turn, especially if you are lacking the skills to maneuver between the obstacles. What seemed to be no challenge for previous two trucks completing deliveries within the last day or two, personal vehicle and even a sport car, this fellow had an overblown issue. However, being stuck should not have risen to being an assholes or disrespect and insult the customer. It is part of doing business and ought to be treated as temporary issue. Thankfully, with my mechanical assistance and direction they were able to back out finally. What took place before and after should have been enough for the owner to fire these two people immediately. Specifically, the driver's assistant was blaming, belligerent and attempted assault by advancing on the customer. After a verbal push back and standing the ground, he backed off. Upon, the eventual departure the driver arose to yelling , throwing insults, and threatening. I explained to the owner of the Tribeca company that I have video surveillance and audio recording of complete interaction from many angles; I provided him with some copies to begin his inquiry. Even before speaking to these two, he seemed be on the path to justify the behavior of these two-ghetto style, tongue loose home boys by coming with various excusable scenarios and psychological nuances of hard work and travel. He called back a day later implying that he is not taking any disciplinary action nor is able to assure me if these "two idiots would not piss into my water next time". The fact that there was a physical threat, insults, microphone picking up these two calling my wife "cunt" for not stopping them when she opened the gate is not enough to take responsibility. He cancelled my account.

I made a turn on service appointment 2 weeks ago and was given a 7am-11am window. Upon calling to…read morecheck the status of the appointment the day of, it was revealed to me that the window was changed to 12-6pm, without any prior notice to me. Here I am at 8pm, 13 hours later and no one is here, the operators won't give me an exact time, and I've been held hostage in this vacant property all day with no food or ability to leave. I missed work and am out money for this and am now worried they will reschedule and I'll have to go through this again. National grid should be ashamed of themselves and I can't think of a worse customer experience than this. Truly horrible. There is no excuse for this whatsoever. They should have separate crews handling emergency calls and others handling prior appointments. Seems very easily avoidable.

They are thieves. My meter stopped working and was recording much higher usage than previous years…read moreand the SAME usage for November when I was away for a month as December when I was home and turning the heat up every day. They claimed the meter was working and there is no one to challenge them. I filed a complaint with the mass dpu (Leilani was quite helpful) so they finally gave me a new meter after stealing hundreds from me. I would recommend that if you suspect your meter isn't working that you file a complaint with DPU IMMEDIATELY and insist on a new meter - don't fall for "they will test it" And wait. They will not replace it unless forced to by the DPU. Unfortunately, there is no way to get back what they stole - they are the only ones who test the meters.

zero stars. This place used to be called Columbia Oil. Stay away from these clowns…read more We used them years ago on the advice of the landlord. she said they always come on time, do a little maintanence etc and when the bill gets up to say $800, you make your payment as you would with any other company with which you had an account. We took over the contract from the LL. Soon we were unceremoniously, informed that "all tenants are C.O.D." Caveat emptor indeed! simply unbelievable. Had I known that I would never have made the arrangement. I remember Freezing on Christmas.

How does an *average* supply rate of 24 cents per kWh for electric sound to you? If it sounds…read moreinsane, then you would be in agreement with the Con Ed representative I spoke with when canceling my service with Columbia Utilities. Caveat emptor certainly applies here, as I signed up with this outfit a while back and never paid any attention to the rate I was paying, only to the total bill including delivery charges. Con Ed is currently charging 8 cents per kWh. When I called to ask why in the name of all that is holy would they be charging me 3 times Con Ed's rate, the representative did nothing but tell me that I could cancel at any time. It struck me that she knew full well that they were nothing but thieves without a mask and gun. Unless you're Jesse Pinkman and find it too onerous to throw all your money out your car window onto the street and need another way to waste your money, stay far away.

National grid punched huge holes all over my home due to a gas leak and NEVER made sure that those…read morecraters were repaired. This is their responsibility and when I filed a claim they denied it!! WORST company in the world! Disgusting!

the worst!...oct. 2024 screwed up their billing, delayed bills....jan 2025 doubled my monthly…read morebill...was told nat grid had not read meter for 18 months! and their was a "backlog" of thousands $$$ that i would have to pay!...called numerous time, had to wait until my fone battery ran out...tried having them call back...no call back....everthing they do is scrfewed up...will write public commission about this... also av yearly increase cost @7%...yet price of gas going down...ripoff,

Delivery is spotty. There are frequent short blips that cause the lights to blink…read more They send lots of spam. No, I'm not going to buy their thermostats that let them remotely control my AC.

The residents of the Tri-State area are seemingly under siege, in a prison that is virtually locked…read moredown until we can come up with something better than Con Edison. Its not their fault that the rates for electricity in general are high (that is a whole 'nother topic - alternative energy?) but they simply aren't reliable. When mother nature gets just a tad angry, thousands of folks are without power. If a power switch failure goes off at any of their satellite locations, it can affect tons (not exaggerating) of folks. I still remember the Queens power outage that lasted as much as two weeks for some folks. People were lining up for ice like it was bread and water during the Depression. Reliability is necessary for any company, but especially a utilities one, be it a local service or a conglomerate like Con Edison. Customer service is also a disaster, people who handle disputes on the phone are some of the most unfriendly folks I've encountered. If there is any positive, its that they allow folks to pay their bills online and access to the full breakdown of individual usage. One of these days we'll be able to break free, but in the meantime, be green to save the earth and money.

Very happy working with this company! Staff is very professional and they have a 24/7 service for…read moreemergency. Looking forward to continue doing business with them.