Pretty bad customer service. Which, yes, they can get away with since they are a monopoly (at least on the customer service / delivery side). I moved to a Brooklyn apartment and wanted (silly me!) to have the electricity turned on the same day. So I called Con Ed and asked them to turn it on on the 15th. "OK," they said, "The guy will be there sometime between 8 AM and 4 PM." But that's the day I'm moving in, so I probably won't be there that early, can we arrange a timeframe that's maybe not starting at 8 AM? no, of course not, that would be convenient. "They will call you when they're there," the guy on the phone said. Can they maybe call *before* they get there so at least I have some warning? Don't be silly, that would make sense from a customer service point of view. (and yes, I did actually ask both of those questions, and he said no for both) Of course, they showed up at 9 AM and I wasn't there. I had to reschedule for the next day, and the next day (when I was hoping to get it over with as soon as possible, and move on to doing other move-related things) the guy showed up right around 3 PM. And all he needed to do was remove a piece of plastic from the meter, which was outside, so really, what did they need me there for? (and they knew it was outside, the lady on the phone the second time I called told me that.) The guy who actually did the work was nice and professional, so he gains them a star back. read more

All you have to realize is that the name "Con" is in their title. The crazy amounts our electric bill jumps from May - Oct is pretty ridiculous. Now here comes a hot weather week mid May, and I'll need to crank up the AC as our apartment warms up quickly. And no, I refuse to set the AC to 78 degrees as Con Ed constantly tells us to do. I want it artic cold in here! read more

I reported severe damage caused by a Con Edison power line failure that occurred near my residence on July 20, 2025. According to my neighbors, the failure resulted in a power surge that entered my apartment, causing significant damage to several essential appliances and an expensive floor lamp. A Con Edison representative came to my apartment while I was in Florida. The surge caused the following damage: * My server/computer equipment * Washing machine * Stove (rendering me unable to cook meals) * Microwave * Several GFI outlets As a 64-year-old grandmother on Social Security Disability with custody of my 3-year-old granddaughter, this loss has placed me in an extremely difficult position. I am unable to afford to replace these appliances on my own. At the very least, I urgently need my stove replaced so I can prepare meals for my household. I requested that Con Edison send a representative (or claims adjuster) to evaluate the damage as soon as possible, and that my claim be reviewed for reimbursement or replacement of the affected appliances. I provided them with the requested photos of all affected appliances, estimates, and proof of payment for the appliance repair service call. Con Edison denied my claim. It is, of course, easy to deny responsibility by citing generalized service terms. However, my claim was not based on a mere inconvenience or routine outage. It was based on a documented service interruption that caused measurable and foreseeable losses, the details of which were provided with my original submission and were not addressed in their response. I contacted the New York State Public Service Commission for further evaluation and they, too, were useless! read more

ConEd charged us an exorbitant amount for June-July. Our bill went up nearly 40% compared to what it normally is during the summer and what it was the following 2 months. They offered no explanation as to how this could have happened. It seems like they have a way to fudge the numbers. Then in August there was some kind of mishap that led to my block and surrounding blocks to lose power for several days. They ignored the request for food reimbursement and only when I complained to the city, they sent a letter denying the claim, which they said was due to a storm. I contacted them to point out there was no storm and they told me whatever happened was out of their control so they aren't responsible. They are a monopoly and they are gouging customers with no repercussions. If you can avoid doing business with them, count your blessings. read more

ConEdison Shut Off My Gas for a Nonexistent Leak--What's My Compensation? ConEdison shut off my home gas supply, alleging that an alarm indicated a gas leak. For weeks, I was without gas, which caused significant inconvenience, stress, and expenses for my family. I hired multiple plumbers and applied for permits to identify and repair the leak, but no leak was found, as confirmed by a ConEd inspector. The gas supply has since been restored. How will ConEdison compensate me for the losses and inconveniences it caused? read more

Con Edison has the worst customer service I've ever experienced. They wasted my time taking all my information, then hung up every time the issue got even slightly complicated -- I was calling about unrecognized charges. There's no follow-up, no way to track who you spoke to since reps only give first names and won't provide any kind of identifier, and there's no way to leave feedback. Absolutely no accountability. I'll do everything I can to avoid dealing with this company again. read more

ConEdison has probably one of the worst customer service. Not that they were intentionally rude, but that they could get away with not offering certain services because they just can. I rescheduled with them THREE times to uninstall a gas meter, but they never showed up. I'm not even sure if they even provide this service at this point. When you do need to call them, make sure to always question everything they do 'confirm' or 'say they'll do.' Talk to them and question them as if they are a child, because these poor customer service reps don't even know what they're doing. I don't write reviews unless something was an actual problem, so take my word for it. read more

This company is the WORST company ever! corruption at its finest. My bill just doubled comparing to last year! Same house same appliances! delivery charge is the double of my supply charge! Even the rates of delivery charge are we higher than supply charge!!!!!!!!!!!!!!! And the worst thing it's a monopoly. Even if one wants to change to another company, they can't, because thanks to our corrupted system coned is our only option! read more

ConEd changed my account number on Oct 2023. I sent a payment with my TD bank account and ConEd claimed they never received it. Was told to get proof that TD Bank submitted the payment. Submitted 2 sets of proof (both letters from TD showing the trace number, confirmation number, and remit date) on 11/17/23 to their payment correction department. No one bothered to reply or make the corrections. So I called them on 12/5/23 and now they asked me to send my bank statement as additional proof. So I sent it in but they said my personal bank statement only shows I submitted the payment to ConEd but it does not show ConEd deducted the payment from me. I am back at square 1 and ConEd rep Lauren was very unprofessional and started sighing over the phone as if I am wasting her time. I asked her why she is sighing at me, I am the one who lost money. She is beyond unprofessional! So long story short, I am out $206.75 and ConEd is not applying the payment to my account! read more

Hi. I've been a Con Ed customer at my current Brooklyn address for over 20 years. Recently, I started noticing that my electric consumption bill is fluctuating by as much as 15-20% from week to week, even when there is no one in the apartment and all appliances except the fridge are turned off or unplugged (for several weeks, for example vacation). I tried to get through to customer service today to start analyzing what is going on. I waited on hold for 40 min to speak to someone, then when a rep finally got on the line, it was impossible to hear them and the call was broken up. The rep then said they would call me right back, which they did not. So, not I have to start all over with a call to customer support. It takes almost an hour on hold just to speak to someone and then when they get on the phone, you can't hear them (I heard the hold music perfectly for 45 minutes though, before that). And no one calls the customer back. It's ridiculous. They don't solve any problems or address any issues and you can't even get their phone system to work well enough to speak to a rep. read more

I have just recently confirmed that I had been paying my neighbors bills for the last two years I lived in my current apt. The bills were coming in well over $200. I live alone and shut off all fuses when not home. After repeated calls to coned they continuously tried to convince me it was the warmer months and I was just using more electricity. FINALLY after months of this I got an appointment for someone to check out my fuse box. Sure enough they had the boxes confused. Since that day (September) I have not heard a word from conedison. I continue to call and write emails and I get NO RESPONSE. I continue to pay the bills yet I can't even get information on what they are doing to rectify my situation. Let alone pay me all the back money they owe me!! I think it's time for a lawyer! Terrible terrible customer service!! read more

I can start saying that ConEdison turned out to be my NIGHTMARE. VERY dissatisfied with their services. I have a HUGE bill that ive been charged wrong, I was being charged for the GAS of the whole house, when I NEVER pay for heat. Who pays for heat here is my landlord. I called ConEdison LITERALLY like over 100 times. Lost so much time on the phone/chat to get my bill fixed and yet NOTHING. Every time I call, the problem is NEVER fixed, and it's always like ''oh you have to wait 30 to 90 days''. ITS BEEN OVER A YEAR! LOL It seems to be that this is a JOKE. My credit score is bad at the moment because of this, and im just trying to pay my bill!!! I just called again today just now and I told the attendant (his name: Mr. Brown) that I needed a discount after all of this. He LAUGHED at me by saying ''We all would like that but in reality do we get that? You are not going to get that from ConEdison''. FOR REAL SIR? WHAT A ANSWER. ITS BEEN OVER A YEAR THAT I AM TRYING TO PAY MY CORRECT AMOUNT, MY CREDIT SCORE IS BAD, I LOST SO SO SO SO SO MUCH TIME ON THE PHONE TRYING TO GET IT FIXED AND I DONT DESERVE A DISCOUNT BECAUSE OF YOUR LACK OF WORK WITH YOUR COSTUMERS? LIKE FOR REAL? LOL I AM JUST TRYING TO PAY THIS BILL!!!! THE WORSE COMPANY EVER!!!!! I JUST WANT MY BILL FIXEDDD!!!!!!!!!!! read more

Crappiest company of the 21st century ! Nobody knows anything and nobody cares either, extremely busy phone lines, day and night ? Something is wrong with that picture ! Instead of rolling out smart meters, they should look for a smart CEO who know how to run a company, current one is useless... read more

They know how to make you suffer and you must pay for your suffering too, they are the only one around. Leadership is aware of this I am sure. They are doing work on the street , for more than 6 months, poor road work, very noisy at night. The construction team with ( Jose Mendoza) cut off my gas in ERROR with young children in the HOME promise to restore---- still waiting, 24Hours no gas/no hot water. read more

Their website is so slow and glitchy that I can't believe it. It's 2023, you guys have a monopoly in the city, and you can't even get this part right? I am trying to fulfill my payment arrangement and it seems like Con Ed just wants to set up their clients for failure all around, but have no qualms in threatening you with a final turn-off notice the instant you miss anything, due to their glitchy website. read more

I filed 5 "Emergency Service" requests last weekend and no one ever showed up. I lost power. My basement was flooded 3 times over the weekend as a result of their incomplete and poorly executed repair work. No one from customer service has contacted me to explain, apologize or make amends. Con Ed endangered my neighbors, everyone who passed in front of my property from April until December (which is how long they took to replace a simple 220V line), and have created extensive damage to my property and sidewalk. They are thugs, they are blackmailers, they are bullies, and you should never, ever assume they know what they are doing, or that they are being honest with you. read more

One hour my mom was waiting for a Spanish staff Ridiculous!! I told her to hang and I called back in english ,i am gonna see if there is any difference. read more

Con Edison - Utilities Near Me - Brooklyn, New York

MOVING / FINAL BILL If you move, go online to the ConEd site, and accidentally do not add your apartment number, you will NOT receive your final bill. Then, you will receive a bill from a debt collector (which can hurt your credit). Then, you will call ConEd and wait 45+ minutes before you can even speak to a representative, who then explains this ridiculousness. I moved, went onto the ConEd site to close my account. Apparently, I didn't add the apartment number...even though they had sent my bill to the same address for 5 years, they went by the 'close account' address. I was getting my mail forwarded, so assumed my final bill would be forwarded (as every other one was). Because of this system, I now have to deal with a debt collector for the first time in my life. I wonder how much money ConEd makes selling NYC final bills to these types of bill to debt collectors - it's definitely unethical, probably even a money making scam. read more

Really horrible what con Edison is doing to New Yorkers. Bills that are more than rent / mortgages payments is what thousands of New Yorkers received from Con Edison. I was told my usage was 199 dollars and the charged me 340 dollars to deliver me that 199 dollars worth of energy . My bill was 539 dollars which is more than my car payment. I'm having so much anxiety about what it will be this month. If there are any other energy options out there please pass along the information... con Edison should be ashamed just plane greed. read more

Con Edison made a huge billing mistake. I am on autopay. They will not stop payment but will send me a check EVENTUALLY FOR THE$1400.00 error. OR IF THE PAYMENT can be stopped BY ME they will not reimburse the bank fee that I will be charged for that cancellation. BUT of Course this is my fault because I did not call them about it 2 days sooner even though I just received the bill and it's not my fault the mail is ultra slow these days. Do NOT use autopay to Con ED. read more

http://mcbrooklyn.blogspot.com/2011/07/power-problems-all-over-brooklyn-queens.html Con Ed acts like all of the sudden millions of people moved here out of the blue! It is the year 2011 but they still have not figured out how to supply the city with electricity! That is their job right? Is that what they are supposed to do? It should be free to all residents this month! No service, no bill! That's fair right? read more

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I had a great experience with Customer Service Rep Alex, today 1/17/23 about 8:45 AM

Worst company ever I had an appointment with them between 8-10am I was up from 7am waiting and they claim they came at 8:20 which they did not . Liars... unreal read more

CONED is the biggest scam I have ever seen. Because of Covid 19 they have been charging me for the apartment I haven't even been at and have had zero electricity or gas usage in, 2019 rates for those months because they "weren't doing in person readings." They told us "but don't worry, if you send a real reading of your meter then we will retroactively update you account and credit you back". Long story short, I had my Superr take a picture, I sent to them back in July and after months of HOUNDING them to credit me back since March 2020 they came back with a $40 credit. I HAVE PAID OVER $350 DOLLARS. Due to covid 19 we are sick, unemployed, low on money, and this is how coned treats us. It's repulsive. They have a monopoly on NYC so you usually have no choice to go with them. The government needs to get this disgusting company out of here and shut down for good. I am telling you - if you have the option - go with ANYONE else. read more

Horrible. NEVER answer the phone. Third day in a row trying to reach them. I am currently on hold again, approaching TWO HOURS!!!! I opted for the "we will call you back when a rep is ready" yesterday ... I waited an hour, the phone rang back from Con Ed, I was then put on hold for 45 minutes without ever speaking to a rep! IT IS A DISGRACE WHAT THIS COMPANY GETS AWAY WITH!!!!! read more

Literally the worst company ever existed. I'm writing this comment after waiting 51 mins on its customer service line. We need to break this monopoly, seriously. They messed up my phone number on system so I couldn't log in online to pay the bill and I couldn't update my phone number even after I changed it using their terrible auto call system. Overall worst customer experience. read more

I hate you Con Ed. $203 bill? i no think so. we power our refrigerator, our computers, and an A/C maybe half the day. at night we operate almost entirely on candle light - spare bedside lamp for reading occasionally, though mostly we read during the day. service is terrible, they're robbing everybody blind, they don't even generate their own power, simply overcharge the entire city of new york for their shit service. please go choke on the smallest dick in the world. read more

I received a call about bill called them in hold for 90/min, it didn't go through and missed call. Now the wait is 100/mi. This is crazy.

Off course my business's electricity provider is ConEd... We don't have much choice now in NYC do we? Crazy monopoly they've got around here. Those crazy people sent me a $3900 bill for my business (my previous bills were $500 a month) when calling to inquire about it I was told that I have been using way too much electricity this summer.. I asked for someone to come out and read the meter, since there is probably a mistake.. they told me it would take 15 days and that I have to pay to have someone come out... great service... One thing for the person responsible for this... May you spend all the money you have stolen from me on hospital bills.. thieves! read more

This company has made life extremely difficult for me and my roommates moving into our first apartment straight out of college. When I called to set up and account I was first asked to fax my info over, then to email, then they told me giving my social over the phone would work. So me thinking it would be the easiest, fastest and most painless, that is what I did. That interaction quickly left my mind when I was bombarded with life, as one gets. 4 Months had passed. We hadn't revived a letter, a phone call, a bill, nothing. I thought well this must mean our management company is paying it. I hear that some landlords do that. Come September, we receive a final shut off notice in the mail if we did not pay 1,140 dollars right away. We panicked and put the money in thinking it was the collective bills that they were not sending us. Turns out it wasn't that it was a deposit, and when I called to figure out why we were getting charged so much money, and if we could get our deposit back, I got 3 different stories from 3 different people. The first person explained it all to me, explained that we would be getting the deposit credited to our account and then getting the rest back in a check in the mail. We would start at zero, and we would change the account name over to my roommate. We were satisfied. Days pass. No word, no call, no check. Understandable it's a couple of days. I understand checks take time. My roommate logs into the new account to find the balance is now 600 some dollars. We are, for lack of better words flabbergasted at how our electric bill can be this high. So I call again. I am on hold for over 30 minutes. When Mrs. Brennan picks up the phone I start asking questions. I get so many mixed answers my head starts to spin and I can only deduce this to be the company trying to scam us. My favorite quote of hers, "How do you know how much people normally pay in the winter months? You say you moved in in May." Then she went on to try and give me percentages and try to explain supply and demand to me. It was laughable. Completely ridiculous and laughable. I was infuriated by this. Our December bill was nowhere close to this. Then when I asked to speak to a supervisor, there were none in the office, and she had to send many messages to try and get someone. When I handed the phone to my roommate to figure out her new account she spoke to her way differently than she did with me not knowing she had been on speaker and dealing with both of us at the same time. I realize I am more assertive and aggressive, but she spoke to my more polite roommate like a child. And had her make a new account which she had already done with the other employee. We stopped speaking with Mrs. Brennan and nothing was resolved. I asked to speak to a supervisor again and was told that they would tell me the same thing. I wanted to speak with one anyway and I made that clear to her. She said someone would give me a call in 2 to 3 hours. Finally, we spoke to a supervisor that did help us out for the most part. The issue is still not resolved, and they don't read their meters. Asked them about that too and got many many mixed answers on meter readings. I haven't seen anyone come out to read the meter in forever. I would know because I am the one that would let him in the one time one came. Also the wire outside our apartment is wrapped around a tree. That was ignored by them on the phone. Overall, conedison was trying to swindle money from a group of young starving artists trying to survive in the city and make ends meet. In the most eloquent way, FUCK YOU CON ED. THURSDAY FEB 1ST Just received a voicemail from Mrs. Brennan that said they read the meter again and the amount is higher. And that I need to call to pay the adjusted amount. read more

Every single person I came in contact with at Con Edison are incompetent. You should all be on the unemployment line and save us the grief of your incompetency, lies and BS! Spoke to many different representatives and Supervisors and not ONE person knew what the hell they were doing. Public Service Commission agreed with my opinion. But they were a waste of my time. Both should get their acts together. It's no wonder so many have left or are leaving New York. Con Edison robs you and the Public Service Commission who oversees them, does absolutely about it. I was found on a share meter. I was told it was a significant amount by numerous Con Ed employers, including Supervisors and their field inspectors. Two flipping years later, I'm now told I only overpaid $134.00 on my shared meter, YET, I have statements 3 inches thick that have numerous credits AND a printout I recently received by my request of my credits and charges which shows they owe me $247.00, BUT a recent statement now shows I have a balance of $1,344.00, and that I'm disputing the amount of $2,500.00. What the hell? Where are these numbers coming from??? I'm disputing $2500,00? I OWE THEM $1,344.55? THEY CAN SHUT MY ELECTRIC OFF BECAUSE THEY WON'T GET A DIME OF THAT FROM ME!!! They are INCOMPETENT, LYING THIEVES!!! I never would have went through this for $134.00, NEVER !!!! I have statements from them showing I have a credit of $1,988.00, and now I owe them $1,344.00 and disputing $2,500.00? They are out of their minds. I rent an apartment, no lights on all day, nothing being used and I receive close to $500.00 bills and/or high $400's/high $300's? I have been paying electric my entire life and NEVER HAD THESE BILLS. WHEN I SAY SOMETHINGS WRONG, SOMETHING IS WRONG! When this Pandemic is over, I will be taking them to Court and contacting others regarding my situation. Most of their employees should be fired, as they are ALL INCOMPETENT! Thanks for nothing Public Service Commission who stated over and over again, they would help me, but did NOTHING so don't waste your time with them. Oh! Let me not forget to mention, that I was told I was paying for hot water by several people at Con Ed including by those in their shared meter department. Now I'm being told I'm not! Can you believe this nonsense? CON EDISON... You should be ashamed of yourselves for how you treat and rob people. AND HIRE PEOPLE WHO CAN DO THEIR JOB PROPERLY!!!! IF I SPEAK TO FIVE DIFFERENT REPS, THEY SHOULD ALL VE ON THE SAME PAGE AND STATING THE SAME, BUT INSTEAD THEY ALL INFORM YOU OF SOMETHING DIFFERENT. ITS DISGUSTING! ITS UNPROFESSIONAL ITS FRUSTRATING AND.... YOU CAN SHUT OFF MY LIGHTS BECAUSE YOU WILL NOT GET THOSE OUTRAGEOUS AMOUNTS THAT ARE AN ERROR! FIX IT!!!! read more

Eff you Coned. During the covid shutdown they apparently estimated bills because no one could check the meters (understandable) but then they sent me a random bill for $400 from the past 6 months. How are they going to do this during a pandemic. And I had to sit on hold for an hour. Assholes. read more

When it comes to poor customer service, they're up there with Time Warner. We scheduled a service with them due to incorrect meters; they sent a guy 3 days before and he turned off the power; to the wrong floor. DIdn't even say that he came to turn off the power; simply said you won't have power, call Con Ed, and walked away. Didn't have the chance to tell them that they cut off the wrong floor. The other floor had an 86 year old woman who relied on the power for medical devices and AC to keep cool. We waited 5 hours and countless calls before they sent someone to turn the power back on. read more

Con Edison provides nothing but horrible service. Called two weeks before I was moving in to turn on my electric and they did not. Day of move-in I was placed on hold twice for over 45 minutes trying to get it fixed. Unhelpful and do not care about customers at all. read more

Just the worst.... So so bad. 3 months of over billing with auto payment, by hundreds of dollars. Would not refund, had to cancel auto payment, had to wait it out over payment until we used up the over payment. This month they double billed us again. Wife payed bill monthly via checks due to the past issues, but this month auto pay charged my account while also cashing her check. Total criminals!!!! Monopolize the area, abuse their customers, make everything hard. Just the worst, so so bad. TT read more

What is this????????: Supply Charge -Actual electric used? (Ok this makes sense) Merchant function charge GRT and other surcharges Basic Service charge Delivery Charge SBG/RPS charge "Tempory" NY State Surcharge other tax surcharges---really???more tax on a surcharge??? Oh ...and sales tax 9 Freakin' charges. REALLY?????We must all be serious suckers to have let this get so out of hand. We can only blame ourselves for not paying attention for so long. We are all being scammed. Seems like NY State is also adding more insult to injury. I'm gonna have to put a windmill on my roof if this keeps up. Or just move the hell out of New York like many others read more

I give one star because there is no choice to choose zero. The people who work in this company have really really BAD attitude!!!!! when I first time to open an account, I call the CON EDITION, the first person let me hold on for 5 mins???? Are you kidding me??? The I called the second person. GREAT! REALLY BAD ATTITUDE! he asked me my address, then I told him my apt number, street number, street name. Then he said, I need your address. Me in my mind: " Seriously? I have told you" Me in the reality: aptxxxx, xxxstreet He: " Stop repeating the street, I need your address" ??? WTF??? Then, I ask him, what do you need? I just moved in, this is my address. He: " you moved in yesterday, then TELL ME YOUR FULL ADDRESS, I CANNOT FIND IT" Me: " this is the full address." He: YOUR CITY, DO YOU LIVE IN BROOKLYN? Manhattan? When I told him my city, he said: " SEE THATS WHAT I WANT Me in the mind: FK U, I AM THE CUSTOMER, Ok?? just tell me you need my city. Really stupid! So fking wordy! Then, he ask me my name, and pronounce my name like, A for agree. Ok, I understand, but why you laugh at my accent??? Just because I am an Asian?? REALLY NOT RESPECTFUL!!! Makes me annoyed! read more

disappointed in them at dear con edison all they like to do is threatened and harass yes i can't deny that that unfooortunately a lot of money owed to con ed as of april 2021 or so due to the owner of the account passing away and i'd sad to say the person who was then in charge of the account whom at the time was no me was not making any payments to the account but since then the account has been paid every month but there is still money owed to con ed and some of it has been made up but yet con edison is acting as if the effort being made to catch up on this balance is not good enough for them as they continue to make threats as to fines of $100 dollars and upwards if they quote unquote they are unable access their meter now if some one did this to somebody that would extortion which is what they love to do i mean this a company we are talking about that is worth billions so i don't understand why they fill the need to always claim they need access to the meter and make these threats and bu the way con ed no we don't want your stupid smart meter which you guys have tried to force on in the past as well also with the threat of fines so con edison please the bullying harassmnt and the threats read more

They have absolutely the rudest customer service. I called in to inquire about changes to my bill. The lady was very rude and seemed unintelligible about the company she works for. She deflected all of my questions and wouldn't answer a single one. I also asked about a new plan and she said do you have any other questions besides one about that plan? No, I want to talk about this plan. She again refused to answer questions and I said then that will be all today. The service seemed better a couple of years ago. read more

Tied with Comcast for the worst customer service in existence. Calling either one pretty much guarantees hours of wasted time. Neither company would survive in a fairly competitive marketplace. read more