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    Admiral Pool & Spa Services

    4.5 (2 reviews)
    Open 8:00 am - 5:00 pm

    Services - Admiral Pool & Spa Services

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    6 More Services

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

    Pool winterization

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    11 years ago

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    Capital Hot Tubs & Saunas - Fairfax

    Capital Hot Tubs & Saunas - Fairfax

    (50 reviews)

    $$

    Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

    Sauna purchased 1 month ago under warranty. Door improperly sealed causing water intrusion…read more Multiple attempts to resolve ignored. Currently escalating through consumer protection.

    Admiral Pool & Spa Services - poolcleaners - Updated June 2026

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