Affordable and pet-friendly - This Best Western is located in Clint, TX which is on the outskirts…read moreof East El Paso, TX. It is conveniently on the south side of I-10 for travelers moving across the country, but not directly on the highway so that you don't hear the road noise all night. I was on the third floor. There is an elevator inside the building. I booked a King-sized bed. The room had a long hallway inside of the room, which I found unusual, but it did provide an additional buffer from noise in the hallway, especially since my room was right next to the elevator. The bathroom seemed smaller than normal, but it had all of the necessary items - soap, shampoo, conditioner, lotion, makeup remover, hairdryer, and an allotment of various towel sizes. My new favorite thing was the blackout curtain installed in the bedroom. It is actually a shade that is rolled up and down with the use of a chain. The shade is in a frame track so there is no light able to peak through sides or corners. It is not pretty, but it does completely block out the light, so I appreciated it. Things I didn't like included the location of the closet in the farthest corner of the room away from the door. I personally prefer to have the closet by the door where I can kick off or put on shoes as I enter/exit the room so that I am not dragging in dirt to the room. A closet by the door and near the bathroom is also helpful for dressing or hanging coats, putting away luggage, etc. Unfortunately, the closet was hard to get to. You have to cruise across the entire room, squeeze between the lounge chair and the bed, and gingerly open the closet door to avoid bumping yourself as you do so. It is so inconveniently located, that I didn't even use it. It was pointless to have it. It had an iron and ironing board inside, but it would have been difficult to het either of these items out of the closet because how the furniture was wedged around the door. There were four pillows on the bed, but they were not king sized. They weren't even queen sized. BW has started using mini pillows. These were also very flat. I was highly disappointed with these. I love having lots of big pillows to wrap around both sides of me and under my head, but this wasn't really possible with these deflated minis. The yellow lounge chair had stains. It looked old and haggard. Since it was a cloth, I'm guessing it is isn't something that is easy to clean. The orange pleather ottoman was mismatched with it. These items were probably salvaged from other sets and thrown together for a second life in this room. Cleanliness is important. When stained furniture shows up, it leaves a bad impression. Furthermore, I refuse to use, so BW might as well not have the furniture in the room at all. Either clean or reupholster it so that the stains don't show. The room had a fridge and microwave. The TV had a Google package. The fridge was slightly noisy during the night, but I'm guessing it comes in handy, especially during the hit summer months, which is most of the year. I was able to use my points to get the hotel room for free for the night. Because I am a member of the rewards program, I was also offered a bottle of water at checkin. The breakfast room is small, but it offered the standard combo of hot and cold food including biscuits and gravy, egg, sausage patties, uncut fruit, yogurt, cereal and milk, bread, bagels, and a waffle machine. I loved that there was NO TV in the breakfast room. It was quiet and relaxing. The hours during the week are 6am to 9am. I would have preferred later hours, but since checkout is 11am, I can see why they cut people off so early. Not my favorite BW, but it was decent for a good night's stay while traveling across the country.

Driving through on way to Houston from AZ so decided to get room for overnight stay. Hotel is…read moreolder, looks more like a motel. The room was dirty, dusty but luckily I had some wet wipes and cleaned some areas myself. I had incident where next door was very loud after 1030pm, I called. Front desk for help and the staff was rude. Said he would "see what can be done" but nothing was done since the noise went on way after midnight. For the price I paid for this dump wish I would have just drove on through. Would give 0 stars if I could.

What an amazing stay it was! I do most of my bookings through their Hilton app and it's always so…read morequick and easy. I'm able to chat with front desk prior to arriving to make sure my stay is ready. We got ask ADA room the room was nice and spacious I was able to roll around in my power chair with zero issues. With the Hilton app I'm able to use the app as a digital key to unlock my room and turn on the tv. This feature is so helpful because I'm a quadriplegic so using my phone I'd so much easier. Safe to say I'll be booking with Hilton again. This location was beautiful.

All of the staff were very friendly, they went far above what was expected. I was traveling with…read moremy aged parents. Upon arrival I asked if they had any handicap accessible room available. They changed their room to accommodate them. We were greeted with a smile every time we left and returned.

I booked third party to use a chase travel credit so didn't expect much but it was fine. I didn't…read morehave any issues. Breakfast was good, I dig the biscuits and gravy. The place was clean and people were friendly and nice. They added my platinum status when I checked in. Next time maybe I'll call to add it so maybe there could be a possibility of room upgrades.

Friendly staff, pretty good location (busy area), and the room was very nice and clean. Free…read moreparking. Great view of the valley lights at night. This hotel was a bit more expensive than average, but you get a very nice hotel for the money. Breakfast was great. Had a nice big eating area. I stay in a lot of Holiday Inns, so I can say the exercise room is one of the best as to cleanliness, size, and equipment. Recommend.

A week ago, 16DEC2023, I began a 2-night biketour after brekkie with the Martí clan + amigos at…read moreErnie's on Industrial. Following several hours cycling East following the "International Ft. Hancock-Las Cruces I-10 Bicycle Bypass", diverging 3miles/5kms North in Fabens Road. My request for a ground floor room was easily granted; the room was perfect for my needs! The usual flat-screen TV/microwave/mini-fridge/WC with simple controls and FAST hot water/firm mattress and, most importantly, an electrical outlet to recharge the eBatteries on my "FrankenBike". Sadly, the WiFi connection in the room failed, but fortunately, a McDonalds just South toward MAGNIFICENT MEXICO with its free WiFi would compensate nicely. This is a superb overnight which definitely has my coveted "¡Wheel of Approval!"

Way overcharged! I told her I was going to book on line same price! $50 cheaper on line. Storm was…read morein front of us. Had a 4yr old and dogs was not safe.

We stayed here for one night while visiting EP for a family function. I chose this property due to…read morearea and proximity to the event. There are tons of TX State Troopers that stay here (looked like a convention) due to border support so given the sheer number of cop cars in the parking lot there is a definite vibe of safety. Super friendly front desk staff, very welcoming. The property was very clean, including our room which was comfortable with great sleep quality. I would stay here again. No free breakfast, or even complimentary drip coffee that I could ever find which is a negative given the Hampton offers both across the parking lot but they do give you a few k-cups in your room if you are one that uses the in-room coffee maker.

Don't stay here if you need rest! Right next to the interstate. It was so loud. The hot tub wasn't…read moreworking either.

Pretty pricy for people with kids The pool slides are fun, and the lazy river too. The food was…read moregood also. I liked it, I just thought they were a little difficult to work with for a group.

Hot garbage. We went before the season ended and the pool was super hot and everyone held onto the…read morefloats. The staff was nearly in existent and we literally had to get a manager to help us with the lack of service. This place clearly has no business running a swim club. Mega YIKES!

Manager is very friendly. Clean, comfortable rooms for the price. It's a very, very small town…read morewithout a lot of accommodations, but for what it is I was happy.

My grandma, boyfriend, 1 year old daughter, and myself stayed here 03/14/26 the lady was very nice…read moreand friendly. Myself and grandma got ate up by bedbugs. The beds were really hard and uncomfortable to sleep on and the pillows were so flat that they were not even pillows at this point. I would not recommend anyone to sleep here.

A charming rustic lodge. Clean and comfortable. The owner was very sweet and even gave my…read moregrandbabies an Easter basket as we were sitting outside talking with family.

I decided to stay here because this place "offered breakfast". Nothing around, no food delivery…read moreservices available. It sucked because when I spent the night there, they didn't open the kitchen/office, even though it had an open sign. I called and they said they had to leave for an emergency. Absolutely no one was there. It was just me and my son so it was scary.

I have stayed at The Plaza in El Paso, Texas several times. It's always a positive, professional,…read moreand fun experience. Staff is professional, knowledgeable, and friendly. The facilities are always impeccable. The valet parking is always fast and efficient.

From Five-Star Welcome to Zero-Star Nightmare…read more I don't write many reviews, but my experience at Plaza Hotel Pioneer Park deserves a proper warning label. After a grueling 15-hour drive from Los Angeles--including two hours stuck in standstill traffic in New Mexico and nonstop torrential rain--my husband, our pup, and I arrived around 11:45PM on November 22, 2025, absolutely drained. Thankfully, check-in with Alex was the one bright spot of the entire stay. He was warm, personable, and even offered us a chilled bottle of white wine--a small but meaningful gesture after the day we'd had. We slept soundly, enjoyed our preordered breakfast, and hit the road again toward Fort Worth on November 23rd to continue our Thanksgiving plans with family. Checkout was quick, easy, and I was told the final bill would be emailed later that day. I received it, reviewed it, and everything looked perfectly fine. Then came November 24th, and things went downhill--fast. I received another email, this time with a revised bill that included a "room damage fee" of $7.05 for a supposedly missing "clip hanger." Not only is the charge absurd, it was completely fabricated. Why would I need a hanger when our large luggage stayed in the car with valet the entire time? We checked in late, slept, ate, and left around 10 AM. I didn't even have time to unpack, let alone steal a hanger. I immediately called to inquire and was told someone would need to "check with housekeeping." Then... nothing. No call back. I called again. Same script. Still no follow-up. I called a third time and was once again told the housekeeping manager would "look into it" and decide whether the charge could be removed--as if this required a full investigation and a committee vote. At this point, it became painfully clear: The accounting department at Plaza Hotel Pioneer Park is incompetent, and housekeeping seems to be running some kind of petty upcharge scam. A so-called luxury hotel should, at minimum, send an accurate bill or at least communicate with guests when issues arise. Instead, they hide behind "housekeeping will review it" while ignoring repeated requests for an explanation. Eventually, I did receive a revised bill with the erroneous charge refunded--but still no phone call, even after I asked for one each time I followed up. Not a single explanation. Not even a courtesy apology. The lack of accountability is astonishing. And here's the kicker: we actually had excellent service from the bellhop and valet. They were friendly, efficient, and made arrivals and departures smooth--further proof that this hotel has the talent, just not consistency in the departments that matter after you check out. I should be clear--this issue isn't even about the money. It's the principle. Why should my integrity be questioned? Why should I even have to defend myself to multiple individuals over something that never happened? Why should I be left to repeatedly follow-up to get a resolution that surely cost the hotel much more in time and resources than the erroneous fee. Why should I lose precious time with my family over the holidays to resolve an issue that should have never existed? Should I have requested a walk-thru of the hotel room with the manager as if I were turning in the keys to an apartment that I had leased? It's something I'll definitely consider going forward--but should I even have to? That's absurd. I'm a guest, who paid a premium to stay at your hotel, by choice. A choice that I will consider when planning my future travel through beautiful El Paso. Unfortunately, because we enjoyed our stay so much we booked our returning home stay for the weekend following Thanksgiving before receiving the revised erroneous invoice. I'm disappointed that our favorite place to stay in El Paso is now tarnished. Hopefully round two will come and go without fabricated fees and ghosted call-back requests. I'll report back. If you're considering a stay here, be warned: The hospitality is five-star, but the billing practices and accountability are proving to be absolutely and unfortunately zero-star.

This hotel is great ( in a low budget location)…read moreGreat service Great rooms great air conditioning great food I guess if you want the best hotel around, I think this will be hard to beat But do I want to come back ? no ! Unless I'm willing to take an Uber to nicer places if there are any around El Paso? The zoo perhaps? It's not the hotel's fault it's the area I don't know El Paso, or if there are better areas But in about 10 minutes, you can see all that downtown El Paso has to offer I walked 8 miles around the area and anything past a few blocks in the hotel is dirty and dingy with security gates on every business selling the lowest budget items you could possibly find uninteresting Great hotel Lowest budget area.

If you are in El Paso for whatever reason this hotel is in an ideal location. Walking distance to…read moreBaseball stadium, restaurants.. and we felt safe at all times of day or night. The hotel is nice and probably in the top 2 in the area. We went for the larger suite which has a separate living room from the bedroom. Nice for working while spouse is sleeping. Room service is pretty good food.. we tried a dinner and a breakfast via room service and both times everything was great. Self parking just under the hotel so no need to stress over valet and tipping.