The staff and management is AWFUL. Not only do they follow you around the store as if you're going to steal, but they sold me an old, rusted, broken $10 cuticle nipper. I do most of my shopping on Amazon for nail tools but I bought it because I was already there picking up other things. As soon as I got home I realized the nipper was broken/rusted and called the store to let them know what happened and If they can just exchange them. I spoke to a woman and she said to bring it back.I told her I would come the following day because I was already home and it was raining. So I retuned the next day and explained to one of the employees what happened and it was as if what I was saying was something beyond belief, when they have a rack full of other old rusted nail tools sitting there. One of the girls called the manager and he proceeds to tell me that this must have been bought a long time ago, without even had exchanged two words with me. I said excuse me? I have my receipt. I was here yesterday. That girl at the register rang me up, and you have cameras that I'm sure you can check. There was a line of other people trying to pay and he continued to speak to me in a condescending way, asking why didn't I check it before I bought the item. I was livid because I have never been treated in such a way even more so in front of a group of strangers. So I told him I don't need it, Thank you! I put the item on the counter and started to walk away and he has the audacity to tell me "I don't either". Really? Lol. Then why are you giving me a hard time? Which story is it? Obviously your business is failing and I'm sure the way you treat people is one of your biggest downfalls. NEVER WILL SHOP HERE AGAIN. read more