​I've been with Adriana's Insurance since 2019 and have always appreciated their professionalism and friendly service. For years, they helped me find the best rates with Kemper (Infinity). However, over the last two years, my rates started climbing significantly, hitting $170/month for a car I fully own. ​When I called Kemper to cancel because I was joining my husband's policy, the agent was rude and gave me incorrect information about how to close my account. Luckily, I followed my gut and called Adriana's. I spoke with Xavier, who was amazing. He clarified that I actually needed to sign specific paperwork to cancel--information Kemper failed to give me. Xavier handled everything quickly and professionally. I'm so relieved I called them. I highly recommend Adriana's for their exceptional service and for truly looking out for their clients! read more

Ok mi mensaje es largo pero lo mejor que me ha pasado es haber podido dialogar con el joven Jonathan porque es una persona muy profesional en customer service, y pudo darme la solución a un problema que tenía, pero lamentablemente he tenido muy malas experiencias con esta compañía, pero ahora aquí podré expresar la basura de compañía que es Adrianas insurance, estuve pagando mi Aseguranza por 8 meses y por error de Adrianas insurance que se equivocaron en un número de mi registration estuve manejado por 8 meses con mi registracion suspendida, y lo más triste es que no te solucionan el problema y solo te pasan de una persona a otra y evaden responsabilidades incluso un manager que tengo toda la información de él se hizo el desentendido y se olvidaron del problema, esa Aseguranza es lo más pésimo que he tenido yo así que no la recomiendo para nada mi calificación para esa compañía es read more

Muy mala experiencia respecto a la aseguranza, ya que cuando me chocaron mi carro y al yo hablarles . Tengo varios puntos de observación que espero cambien. Yo nunca he tenido accidentes ni tickets. Tengo hasta ahorita un excelente Record. No me orientaron en absolutamente nada. Varios agentes, con mala actitud. Me traían de un teléfono a otro. Y nadie me Orientaba . Mal y pésimo servicio. Nunca los recomendaría . read more

It's unnecessarily hard to get ahold of the right people to speak to when you have an issue with registration. I've been with Adriana's for the past year and although they do offer a very affordable policy (which is why I gave 2 stars instead of 1) I'd rather switch to AAA after my term is up just so I don't have to waste HOURS going in circles with customer service just to achieve nothing. I've been put on a waiting queue just to get hung up on immediately after multiple times, which is around 10-15min each of wasted time when I have to call back and gamble to see if a different agent isn't going to be lazy and actually pick up the phone. When you actually get ahold of a real person, it's a hit or miss on whether or not they actually understand what you're trying to ask for. Some of them don't even know what a declaration of proof of insurance is and they all work in the SAME DEPARTMENT. There were two agents who were actually super helpful, a lady who I forgot the name of, and a guy named Miguel, they actually took the time to transfer me to the correct departments and answer my questions accordingly. Super nice and awesome service. But then there was Rogelio, who gave the worst customer service, had an attitude, and would sigh every couple of sentences like he hated his job. Literally why are you working in customer service if you're gonna act like you don't wanna be there. And last but not least, which I find to be super messed up and is the reason why I'm in this current DMV mess, Adriana's NEVER sent proof of insurance over to the DMV when I joined policy with them, and when I tried to do it manually at the DMV kiosk, I got the error saying this company isn't compatible with DMV kiosk when submitting proof of insurance! Wtf?? When I asked a DMV agent in person they said I have to figure it out with the policy provider (being Adriana's) because there's nothing I can do in person at the DMV to fix it. And because of this issue my registration got suspended. Something I should've NEVER had to happen in the first place. What the hell do I pay you guys every month for? read more

Muy mala atención George ! No tienes paciencia , deberías de tener una mejor actitud y mejores respuestas

George seems more concerned with upselling me services I don't need and pushing for a review instead of helping me with my claim or transferring me to the claims department. The fact that he had to repeat his closing three times suggest that this was enforced by the higher-ups. I had to look up the number of the claims department myself without his help. If you're looking to get a positive review, make sure to give excellent service. The positive review will come naturally. This is free advice from a customer service veteran. You can thank me later. I'm only rating the service two stars instead of one because it wouldn't be fair to George; he clearly has his hands tied by his out-of-touch superiors. I'm hoping this review would help improve the overall customer service practices within this company, not as an excuse to throw someone undeserving under the bus. read more

Please do your homework on this company before choosing them. They may be cheaper but you are getting exactly what you pay for nothing more. They wrote a policy for the wrong vehicle and then promised to refund my money. That never happened and now they are saying there is nothing they can do about it. Total BS read more

Request to cancel policy from Jose is completely ignored. Very unprofessional , adding unnecessary charges like towing to my policy then saying its included in it not cool read more

If I could give them a zero I would. Customer service was horrible. Asking simple questions about understanding the why behind fees shouldn't result in the rep Rafael(I think it was) to lecture me on inflation and speaking to me in a condescending way as if I am stupid. It was uncalled for for that kind of tone and making it seem like I'm ignorant. Didn't even bother giving them my business for treatment like that. Avoid this place unless absolutely necessary. read more

If I could give 0 stars, I would. Avoid this local agent at all costs. The customer service is a nightmare, misleading promises, zero accountability, and endless delays. I've been trying to cancel my policy for almost two months now and get a refund, and all I've faced is stress and frustration. Im probably never gonna get that money back. This company has shown zero customer care. Save yourself the trouble and go somewhere else. read more

Low price yeah right these people are a scam they give you a good quote at first to get you to join then you get charged something else. Not to mention the customer service ass they dont pick or they hang up stupid read more

So over all I've never had a bad issue with this company. I haven't gotten to any accidents so I don't know how it would have been with their full service. However, once I needed to cancel . The man named ruby helped me and make the process very easy . Was really informative and helpful. If you ever need help I'd recommend Rudy and his extension is: ext 11421 read more

Miguel was helpful and patient Collecting my late monthly payment Mmmmmmmmmmmmmmmmm read more

mal servicio me cobraron 40 dólares de mas y no esperaron a que hablara con mi esposo y le llamaron para cobrarle la azeguranza ladrones ni una estrella se merece se pasan de abusivos read more

Horrible . They make up fake prices , once they put a lesser amount that I paid onto my receipt When I asked them why , different employees came up with different reasoning to why they did such thing . If this wasnt my last option I would not be with them . Alex must not know what Urgent means . And they have lied to me about 6 month renewals . Everything about this business doesn't seem legit , they just make it sound good . My name on my insurance is not even spelled correctly . Business is very Unprofessional . read more

Alan #1142 representative was extremly helpful and understanding. The quality of customer service was excellent. It's unfortunate that i will have to switch insurance service due to the excess unwarranted spike in my premium price with this insurance company. read more

HORIBLEEEEE service! Complete fraud and very unhelpful. They charged me for extra miles that I don't need for months and not once did they contact me to confirm. They upped their prices by more than 100 dollars for no reason and when I asked them to change me back to original mileage they acted stupid and said they couldn't. Immediately changed companies. Horrible at business. I also asked for an extension and they charged me for it anyways. I had to dispute the charge with my bank. read more

This place is trash. Spoke to a rep name Judy and she had NO idea what she was doing. She told me to contact the DMV because that was not her job to assist me. This service is low quality. She said she was new and has no response for me. WASTE OF AN EMPLOYEE please contact me with corporate phone number read more

Thank you Rene for taking the time to listen and helping me solve my issue. The only person who actually helped me out considering I've been calling since 12pm. You are very much appreciated and they should have you training everyone else. Thank you for your customer service and the commitment to help me resolve my billing issue. You are the best read more

I've been trying to add a new car to policy and at first i was quoted a $300 just to add a car to my policy, thought that was ridiculous after all the issues. Agent offered $100 discount. When it was time to pay the $300 turned to $360 went back on his word and said I'm giving u a $60 discount. Now still $300. At the end he said Rudely FINE $270. I will definitely shop around for a better broker. I guess it's true what they say u want cheap u get cheap . A bunch of crooks. The agent was Ernesto. read more

I spoke with Edgar after being blindly transferred by two other customer service agents. He was helpful and explained everything I needed to know. Even offered to assist me with another issue I didn't know Adrianna's handled. Thank you Edgar you are my go to guy!! read more

Agent need to take training, he eas clueless when I asked to review the summary,he put me on hold, and after several minutes, returns, asking if I spoke Spanish, because it was better for him to expain unauthorized people on thw insurance..what???? So dissatisfied, disappointed, because it is claimed to help you. Please send your agents to train properly, not just mumbling. read more

This office is very unprofessional. I can never get ahold of anyone and they never call back or answer text when they say they will. Ive been waiting almost 3 months for a refund. I've called multiple times and have been placed on hold for 30+ minutes only for someone to answer and hang up. I recommend calling a different location or going in person. read more

Overall my favorite experience was horrible. I had been on hold for an hour getting transferred between people and not getting anything accomplished. It was very frustrating because they would constantly be messaging me or calling but the second I actually called to get assistance for a policy, no one was available. Fortunately at the end of the day I was able to get help by Isidro (ext 11431) , a representative who actually took the time to listen to what I needed help with and provided me with solutions. Isidro was great and help me handle my policy problems over a span of days. Thanks to Isidro I was able to get my policy fixed and have a better experience. read more

I called to see if I could get insurance from them. When I asked which agencies they work with they hung up on me. Sketchy business. Not to be trusted. read more

I spoke with Alan today. He was very helpful and thorough in assisting me change my payment information. Very simple process and he was very informative about the steps needed to be done. Thank you for answering all my questions! read more

Thank you for the insurance for my son. All my questions were answered. Alan was patient and thorough as well.

Según me tocaba el pago el 30 de diciembre para renovar y ahora resulta que termine pagando 252 por un mes cuando el pago era eso por tres meses... No es culpa del gerente es culpa de las compañías. ratas que no te avisan y no te dicen la verdad desde un principio read more

My autopayments were not set up properly and my payments went up, I was helped by Rodolfo and he was very helpful explaining what had happend and fixing the issue for me. read more

Once they take your money, they do not return or answer your call unless they are calling you for payment.. be aware if you are even a day late they will NOT tell you, you can call the insurance company directly for a lesser late charge because Adriana's will automatically charge you $50!!! I called back to discuss the late fee after I found out and KARLA MENDEZ was VERY unprofessional and RUDE!!! I DO NOT recommend doing business with these people (Adriana's Insurance). read more

Customer service can use improvement. There are long wait times, not only that but the phone call is often dropped before anyone answers. When they do answer, most times, the call is disconnected. Some representatives are not very helpful but there are some excellent employees, they're just rare. I am a very patient person. One person who stood out is Rene, very understanding and informative. read more

Edgar was very helpful and I appreciate his friendly service. I do not have a positive review for Adriana's Insurance as a business. There are good people who work her but that's all the positive I can say. read more

This insurance will charge you a fee for every little thing! Called and told me I had to pay $35 for late fee even though I had signed up for automatic payments then I was transferred to customer service because they didn't have my bank info but charged me $15 to speak to someone. I asked how else would I had resolved it? By mailing my payment? Really? read more

I honestly tried my best to do business with this company again. Last year, April 2021, I had a bad experience with them but the manager I spoke to, Claudia, was so nice after viewing my post that I thought, "Well we have a new car to add to our policy, why not try them again?" Yeah... Nope... Again, horrible, horrible, horrible customer service, especially from an agent named "Alexandra" who when from speaking to me directly on the phone, to texting me, to not even having the courtesy of responding to my text messages. I am beyond amazed that the managers and owner(s) of this company continue to allow this type of service from their employees. So... I took my business elsewhere. At least they respond immediately to my questions, texts, calls, etc and were actually almost $40.00 cheaper (for both cars) than what Alexandra at Adriana's insurance was quoting me. read more

Adriana's Insurance - Auto Insurance Near Me - Rancho Cucamonga, California

I asked for my proof of my insurance i was at a dmv and he ( george ) mad it a hassle to get . Told me its comming in 5 minutes then i wait 10+ minutes and dont get it and at the end he just keeps asking me if im gunna leave him a yelp review read more

Their customer service is terrible, disrespectful, I spoke to a person named Oscar at phone number 714 399-1303. The guy treats you like he is doing you a favor. I would never recommend this place to any one. read more

Thank you so much Rafael for your patience & great customer service skills. He had helped me make a payment for insurance and was very kind. Thank you! read more

I was extremely disappointed with the way the company handled my insurance application. I needed to get comprehensive insurance on a 2013 Ford Econoline van which I had financed for $12,500. That is the amount of coverage I was looking for. For some reason the original agent insisted I needed the coverage to be $70,000. The premium was over $660/month. Allstate wrote the insurance I needed with the lower coverage for $290/month. I do want to compliment the agent who helped me with the cancelation - Leon Fregoso. He handled everything very professionally, investigating my problem and when it appeared nothing could be done about reducing the premium he helped with the cancellation in a friendly and positive manner. He personally deserves a rating of 5 stars read more

12/23/21 2:40pm I received a notice and was calling to inquire information on submitting necessary documentation. Isidro, whom works in customer service in the call center at the corporation advised me to update household information. I informed him that my husband just passed away and he laughed on the phone I also informed that I am currently in the hospital and just gave birth. He informed me to hurry and submit the documentation and I better hope I'm not at the hospital long. The paperwork isn't due for a few more weeks however in trying to gather information I don't believe anyone should be laughed at when losing a loved one and told to hurry up and get out of the hospital is very unprofessional. When asked to speak with the manager he stated that he is in a meeting. When asked to speak with his supervisor he stated that its the same person and is in a meeting. Isidro is very, very unprofessional & a disgrace to Adriana's Insurance. 12/23/21 3:57pm The manager did reach out to me regarding the situation, conducted himself professionally. Thank you. read more

Adriana's Insurance - Auto Insurance Near Me - Rancho Cucamonga, California

I would rate Edgar 5 star from customer service is great help answered more questions for me then the past day I got into a car accident and all other agents gave me run around .so I would give Adriana's insurance a 1star. Next time before a car accident always plan for hit and runs I have to work and adriannas insurance full coverage doesn't mean roadside assistance or car rental service if your car is not drive -able wish I knew that before!!!! I have to work and have no car to drive to work and since it's it n run I have to pay out of pocket read more