Steve Webber has a servant's heart…read more 1. He tolerated my rescheduling so many times with a smile. Zero annoyance whatsoever. I was even annoyed with myself ;) 2. He answered my many questions, repeatedly, because of my brain fog when it comes to medical insurance. Again no complaints. 3. I'm confident in the plan that I selected with his guidance and advise. 4. Call him right now. 5. Aloha West rocks

Aloha is super helpful with any questions we had to make sure my mom's house was insured with the…read moreright coverage. Kelly and the team always answer every question with such patience and knowledge and we always feel taken cared of. Thank you to the team!

Brian and his team produced Competitive pricing and a…read morebetter policy than what I had previously. Great customer service.

Brian from all access insurance got me a great rental property insurance for a property in vista…read more Because of the northern Cali fire last year, my old insurance premium had gone up 50% a year for two year straight! Brian was able to obtain a replacement insurance from safeco, with comparable coverages, and a lot less premium! Highly recommended!

Nick was our hero when our broker didn't have suitable options for us when they were being dropped…read moreby Traveler's due to the broker losing their relationship. We looked at alternate and more responsive brokers that could sell with Traveler's and Nick's reviews caught our attention. After one phone call, I knew this is who I wanted to do business with. He has since helped guide me on some home insurance claim questions that ended up being really good advice. A friend shared a cautionary tale of what happened to her as a result of a similar circumstance and I told her similar happened with us but we didn't have same fallout with our insurance because we took Nick's advice. We successfully renewed our home policy a second year, where if we had stayed with our previous broker we would have been dropped a year prior. We are so thankful we found Nick. He is incredibly responsive, knowledgeable, and thorough. I wholeheartedly recommend!

Nick Kazerouni is hands-down the best insurance broker I've worked with. We're in a high fire-risk…read morezip code and kept running into dead ends trying to secure strong home + auto coverage. Nick didn't just shop quotes, he worked directly with underwriters to make the case that our home is materially lower risk based on our exact location and the property's characteristics. The result was an excellent policy when "no" was the only answer we were getting elsewhere. Beyond the outcome, Nick is great to work with. He consistently makes time to walk through options, explain tradeoffs, and help you make a decision you actually understand. If you want someone who will advocate for you and won't phone it in, I'd recommend Nick without hesitation.

This is so sad how this place sucks nowadays,the worst customer service they are not even the…read moredirect people from the actual insurance they are the middle people i called to make a change on my policy and the rude @ss Ambra or whatever her name is ,had the worst attitude and customer service ,she can't work customer service she will be better cleaning houses where you don't deal with customers!!!!!!!!great job Ambra keep adding 1 star reviews to your work place!!!!!

Absolutely horrible service. We got insurance through them a while ago and they have been…read moreimpossible to work with. We've requested quotes and been met with silence. We've requested documents and been met with silence. Not sure anyone actually works there anymore. Do yourself a favor and stay far away.

Aloha! Was a great…read morecompany until Scott Purdy retired. Then they were bought by some national company - going downhill ever since... After weeks of back & forth (I kept saying we do not need $600k personal item coverage), one of their agents gave us the wrong coverage on a rental we own in Oceanside. Their mistake cost us an extra $3.5k annually. We finally changed HOInsurance, and then they finally noticed the error and wanted our business. Too bad they were great for 20+ years...

GREAT SERVICE! Recommend this Insurance Agency to All. I do NOT Like the Insurance Industry and…read morewhat it stand for But, being that the Law Requires, HATTER, WILLIAMS & PURDY AGENCY Is Stellar.

as a life and health insurance agent, you are the most incompetent, agency of farmers I have ever…read moredealt with regarding my fire and liability insurance. Twice now my policies have been cancelled for non payment even though I've had auto pay. And there's never been any communication with your office when there's a problem a recent notice on 8/6 was about cancellation on 7/38, when for some reason the policy didn't get paid... idiot agency and people

I left email with request. Received call within 24hrs. Everything taken care of efficiently.read more

Great experience! Was a difficult property to insure and Marc and team did an amazing jobread more

Agent Marc Nimetz is knowledgeable and responsive. When we have a question or need assistance we…read moreusually hear back within a day. Good old fashioned customer service. Thank you, Marc and staff.

I would like to recognize Jordan for the excellent service he has provided in handling our…read moreprofessional liability insurance since November 2023. Throughout this time, Jordan has always been highly responsive, professional, and helpful. He has consistently answered our questions promptly and assisted us whenever needed. His excellent service has made our experience with your company very positive. We sincerely appreciate Jordan's support and would like your company to know what a great job he has done.

We bought a policy through them for one year. Terrible customer service. They don't answer their…read morecalls. They don't return calls when messages are left. I'm not sure why their ratings are so high. Thank God we didn't have to make a claim. So grateful we found another insurance provider.

Shirley has been such an unbelievable help to me...twice! I was so worried about navigating my way…read morethrough the sometimes confusing Covered California. She stepped me through it and it was so helpful to have someone to answer the many questions that arise during this process. I was amazed this level if assistance was available and at no cost to me! She went far beyond my expectations. Thank you Shirley! Tammy

I was with this insurance company for years, they managed all of our extensive insurance needs…read more Until a couple of years ago, in my opinion, they just stopped caring about my business, they wouldn't help me renew my policies, and became very rude and unprofessional. As we began moving our policies elsewhere we found several errors including being under-insured, improperly covered and in my opinion general incompetence by their agents. We have finally moved our nearly two dozen business, personal and auto policies to other companies that actually want our business and can properly manage our needs.

Very helpful staff. I spoke with a lady that assisted me via phone (Joselyn Chavez) was very…read moreknowledgable and skilled to ensure my request was completed accurately. I was very satisfied with her service.

I was just in to avoid going in to the DMV. The gentleman at the front, wearing a nose ring was…read moreincredibly rude from the start. He not only did not help with anything, he was more determined to be "right" than to gather the appropriate information to help solve my problem. He said he was a DMV expert because he had received 6 months of training and didn't want me to talk to someone else. This man was defensive, rude, and unprofessional. He is clearly in need of some customer service training. This makes me want to cancel my AAA membership.