por favor no compren en ninguna de las oficinas de estas personas Adrianas Insurance, me cobraron 100.00 dolares para anexar otro auto ami poliza de seguro, no solo hace dos meses me vendieron una tarjeta de debito que anuncian y al cancelarla no me dijeron que me cobrarian dinero para cancelar y tiene muchisimas restriciciones, bueno un fraude completo, para el seguro tengo un auto 90 toyota corolla y me cobraron 399 de down payment y mi pago quedo en 54 dolares, desafortunadamente necesitaba la aseguranza y ya checando en otros lugares me cobran muchisimo menos que eso. Es una tristesa que lations le roban a latinos no nos ayudan para nada y aparte para hacer mi pago mensual en la oficina me cobran 10 dolares unas de las personas que trabajan ahi no saben lo que hacen. los supervisores solo te enrredan mas para comprar el seguro y bueno una infinidad de quejas en la oficina que compre la poliza escuche a clientes y aun asi compre la poliza, el agente me dijoq ue no me supenderian mi registro y esta suspendido , mi auto se lo llevo la policia y me dijo que mi aseguranza no reporto mi seguro al dmv, esto esta super mal pero bueno asi se aprende verificando el internet y pregutnando ala gente. pasen la voz pues solo le roban ala gente, si ellos supieran lo que cuesta ganar el minimo y pagar un down payment de 399 no lo harian. que lastima y verguenza qeu sean latinos para robarle a latinos. read more

Attention: Office Manager Subject: Complaint Regarding Poor Customer Service I am writing to express my extreme dissatisfaction with the customer service I received on 3/13/24 while attempting to reach the office manager to inquire about commercial vehicle quotes and discuss other questions. My experience included: Holding for more than 30 minutes without being informed of the wait time. An agent named Christiana not properly assisting me and disconnecting the call abruptly. Being transferred to an empty voicemail box upon calling back. When I inquired about a more suitable time to speak to the office manager, the agent was unable to provide a helpful response. Furthermore, I was repeatedly misinformed, including being told that the company lacked an office manager and being transferred to a supervisor at another location. This entire interaction constitutes unacceptable customer service. The significant wait time, lack of proper communication, and misleading information were unprofessional and caused me considerable frustration. I urge you to address these shortcomings to ensure that future customers receive the efficient and helpful service they deserve. I can imagine the horror you're currently putting your active customers through just to get any questions answered. It's a shame. Thank you for your time and attention to this matter. read more

I was there last week , Im new in yelp but i have to say that they helped me alot I dont understand why people dont give them second changes, i left this insurance like 3 months ago and came back to this company because with other brokers they dont even care about you... i have a lot of tickets on my record and no one wanted to insure me beccause im a risk as a driver, I admit it :D Andrea helped me and at first she looks all mad but nooo, shes really nice , i totally recommend this place, they found me a good prise and try their best to found it, quoted in other places i didnt even asked them the down , the prices are way toooo much, Go with Andrea, she will sell you the policies with the coverage that you need. read more

Ruth Perez Sales Agent Lic #4421201 )provided me with truly exceptional customer service while I was searching for the right policy. Her professionalism, patience, and deep knowledge made the entire process smooth and reassuring. Adriana's Insurance wouldn't be the same without her outstanding dedication. She is a true asset to the company. Ruth Perez me brindó un servicio al cliente verdaderamente excepcional mientras buscaba la póliza adecuada. Su profesionalismo, paciencia y amplio conocimiento hicieron que todo el proceso fuera sencillo y reconfortante. Adriana's Insurance no sería lo mismo sin su dedicación sobresaliente. Es una verdadera aportación para la empresa. Gracias Ruth Pérez read more

Worst customer service I've ever tried to deal with. They transfer you to someone else so they don't have to help you. They transfer you to other reps when you ask for a manager or supervisor. When I first activated the insurance policy they overcharged me twice for a past suspended license. Once was fine of course but the second was not valid and they wouldn't help me when I would try calling. (Avoid reps like Humberto and Lucia) Worst scam of company I've ever had to deal with and I suggest you take your business elsewhere. You can find other brokers to get you cheap insurance, don't settle! read more

They only have 1 good rating so I assume this guy is the husband of the owners. It's no secret that this insurance company is a scam. Check out Ripoff report, I honestly feel sorry for the owner of this insurance company, she's intentionally screwing over a lot of people, maybe she thinks that she is getting away with it BUT.....GOD SEES EVERYTHING. Pure evil will always catch up with these people. The insurance commissioner is definitely following this company, we will see it close down shortly. read more

I had insurance with mercury insurance and they raided my price up to 20% last month on my renewel,I called them and they told me that there rates increase in general and there is nothing they can do. I shopped around and came to Adriana's Insurance I was worried to come to this place because of all the reviews but to my surprise it was totaly differently an agent helped me and made feel confortable and answer all my question. There very Kind and helpful I would recommend this place. read more

I bought My insurance from them awhile back. I let my policy cancel and went back to reinstate. They were very helpful and the ladies were all fun to talk to. They were polite and greeted me when i walked in and immediately helped me out. I was even able to take care of my tags for my car since they had expired and they gave me my stickers in the office instantly. didnt have to wait in the loooong dmv line. awesome place. will recommend all my family and friends here! read more

Got my insurance with adrianas insurance. They gave me a good rate for what I have on my record and I was able to do my tags there in the office instantly and didnt have to go to the wait in the long line at the dmv for my sticker. Im so happy I went there it was in and out and the ladies were super nice and smiley. I was just told they are going to do taxes so as soon as i get my W2 i will be heading back for more service. i highly recommend this place. read more

I dealt with Antonia from Van Nuys was able to help me. She was very friendly from the start and answered all my questions patiently as I did have a few. She was able to assist my needs and was friendly about it all . I recommend this location as I been a customer for many years now . Antonia's customer service was excellent and I would definitely be staying with them and calling them for future questions. Thank you Antonia ! read more

Unfortunately the person that used to help me doesnt work there anymore but This young man helped me, Ricardo answer all my questiongs on regards my policy and gave me a really good deal for two cars, i went to freeway insurance on van nuys and they were charging me more that $500 down and with Adrianas insurance i paid $299, the manager was helping Ricardo and found a good prize with the coverage I wanted read more

Dealing with insurance can be a pain in the Ass Lol specially when switching and paying a downpayment , I came to this place just to get a quote and Ricardo helped me and explain all my coverage, I was amazed because he bearly speaks english but explain every single detail on policy and i understood everything, thanks for making us Latinos look good when learning a new language and working hard read more

Last Week i was in the office and got my car insurance with Raquel Sanchez who explained in great detail my coverages , not only that but i needed to go to the DMV to renew my registration and she helped me with that, I didnt go to the dmv because they also do DMV services in there. The only Bad thing is the parking lot, theres no parking but great customer service read more

very satisfied. much more affordable then other insurances, Ask for Janet, its hard to miss her. she a very attractive woman, very knowledgeable and helpful. made it very easy to sign up with them and she took the time to explain all my option. I cant wait till my bike insurance expires just so i can go and talk to her again. i highly recommend them. read more

I had the best experience at Adriana's buying car insurance. They made the process really easy and I didnt pay a lot to get my policy started. I am a new driver and was worried I would be paying 200 dollars a month. Luckily, Adriana's got me $58 dollars a month. I recommend that you ignore the bad comments and give Adriana's a shot. Im glad I did read more

i can not say enough bad things about this place you call to ask for help regarding your insurance or add a car to your policy and all they want you to do is open a new policy and take 700 dollars for down payment horrible!!! good thing I didn't fall for it and I went ahead and added my new car to my existing policy with no charge !!! read more

Gracias a Raquel Sánchez Amable ,muy profesional. Excelente servicio Me ayudo a encontrar una póliza de seguro muy buen Precio y todos los agentes amables desde el momento que entras a su oficina en van nuys Raquel Sánchez gracias por tu servicio Y calidad de trabajo y muy amables read more

My friend and I came searching for insurance and got the best deal from my agent Rosse,all the workers there are kind and helpful. Truly recommend this location. Been to other insurance companies and there customer service were horrible. I also got a really affordable rate. read more

I recently changed my insurance to this one and omg now I way less than I used to. I highly recommend you Adriana's insurance specially if Raquel helps you out she's so nice and polite what a great service and all the process was done faster than I thought keep it up guys!! read more