My initial review was terrible, but after getting past their first line of defense, a woman named Jakira helped me and she could not have been more professional or helpful. It was nice to speak to someone who was not reading off of a script and also fixed the problem. Even if she didn't fix the problem, her professionalism was top-notch. But come onADT, that first line of calls is horrific. Well done, Jakira. read more

I ended up with ADT not by choice, but by ADT buying up the security service system service company I previously contracted with. So I have been with ADT for the past couple of years due to inertia although I knew they had a less than stellar customer service reputation and a high price point by comparison to others. Most recently, I had to have a tech out to sort out an issue that I could not sort out with the AI 'helper' on the phone -- Ms. Robot could not match up my system with the issue or anything else. When I managed to get a human being on the phone, I arranged for an appointment (the earliest appointment being a week from the point in time where the problem occurred, so not exactly speedy service). I was assured there would be no charge for the service call due to the nature of the problem unless equipment needed to be replaced. So ADT sent some third party supplier in a car with no signage and a plastic badge clipped to their belt (!). No equipment was replaced, but a charge for 62.97 mysteriously appeared on my charge card shortly thereafter (which popped up on my texts as I have all charges flagged by text). It took over an hour on the phone with ADT to resolve -- and I was told yes, the charge was incorrect, they could not explain why it was made, they were sorry, yadda yadda. So I then decided to have my billing removed from autopay as you cannot trust ADT or their contractors or anything they say regarding charges -- so if you are not on top of them every minute, they will take advantage of you. I'm shopping for a new service. BUYER BEWARE OF ADT. read more

We closed on our home on March 31st. Since then Safe haven has been at our home 2 times, neither time equipped with the necessary items to do our smart home install which was included in our closing. The first time your respective arrived he only came to sell ADT products which we declined before hand. His sole purpose was to install our door bell camera which he didn't even have. However he kept pitching the security system and we decided to try it out with our ring camera supposedly getting installed another day. We decided we didn't actually want the security so we scheduled the time for pick up WITH the time for the door bell install. The same thing happened again and there so no doorbell camera with the technician. I called Safe Haven about this with no resolution as the outcome. The customer service provider basically said she would need to speak with the technician. We ended up scheduling a weekend date for a tech to come out and install the door bell. We confirmed the appointment on Thursday with the install being today May 2nd. Well this morning we received notification that our appointment had been canceled with no explanation besides "idk" and that we would be contacted to reschedule at a later date. This is unacceptable to me. To be a security company, making sure your residents have what they need should be a main priority especially after the continuously hiccups that have happened. I would not recommend their service to anyone. read more

This past August ADT called and wanted me to renew my contract and I told them I would have to talk to my husband first. They said they would call back at another time. We had another security company come to us with a better deal so I mailed a handwritten letter letting them know that I didn't want there service anymore as of 3/27/26. Now they are charging me an early contact cancelation fee. They spoke with my husband and said they would remove it but I just got charged the FULL AMOUNT TODAY!! They also said they would go back and review the recording where I said NO back in August and give me a call back last week in 24-48 hours. I guess they really meant days. read more

First of all, I was put into a contract that I wasn't even aware of. I'm in the process of moving and can't take my equipment with me, so when I spoke with a previous representative, I was told I would only be responsible for the equipment fee, which was around $300. Now I'm receiving a final bill for over $800, which makes no sense. When I called to get clarity, the representative I spoke with didn't even try to hear me out--he just said he would email me the contract. This is extremely frustrating. Even canceling a phone line doesn't cost $400+, so how is this justified? No one I spoke to over the years ever mentioned being locked into a long-term contract. I've been a customer for almost 4 years, and it's honestly shocking that my contract would still be binding for this long. This whole situation feels very misleading and unfair. read more

Beware of signing up with ADT. I still haven't gotten them to stop billing me, asking for updated account information, or processing a fair refund when I've been trying to cancel for a year. They're reliable at ignoring customer support issues. I haven't used the service since 2024. Never again! read more

DO NOT SIGN an ADT CONTRACT!!! It's a trap. It was a frustrating experience to be a ADT customer for a number of reasons: - Countless false alarms at night when the system is not even armed due to low batteries or some mysterious environmental triggers and ADT has never provided any solution to prevent this. Good luck going to work and being productive after a night like that! - Numerous fraudulent charges, which got resolved upon escalation but you have to catch the fraud and then waste your time on the phone trying to dispute. BUT THE REAL NIGHTMARE BEGAN WHEN I TRIED TO CANCEL THE SERVICE. There are no cancelation instruction if you didn't purchase the service online. ADT agents give conflicting and misleading information or outright refuse to help or just ignore you and stop responding. ADT account management team that handles cancelations is unreachable. Upon receiving my written notice of cancelation by mail, ADT refused to process it by imposing additional (and virtually impossible) condition never stated in the contract. For instance, ADT refused to process my written cancelation notice unless I call 800-238-2727, etx 6 EXACTLY 30 days before my contract expires. Guess what, I have already spent numerous hours calling that number before seeking help with the cancelation process and I have never, not never!, been able to reach a human. What this means is that even if you comply with the contract and submit your written notification on time, ADT will impose extraneous and impossible conditions to make it impossible for you to cancel. Do your research, there is a lot of info on reddit about how this company scams people. I wish I did my research when getting into a contract with this fraudulent company. read more

I used to have Ackerman Alarm service and then ADT bought Ackerman. Since I have been an ADT customer my bill has gone up and up. I called and was offered a cheaper bill if I locked in for 3 years. Now I REGRET signing up for 3 years. I called in because there was a billing error. It took forever to get a person because the AI fake person made it REALLY difficult to get to a human agent. When I got to the human agent she could not explain the extra charge to my satisfaction. She kept repeating everything I said and sounded like she was speaking with mashed potatoes in her mouth when trying to explain the issue. I REGRET my decision to keep ADT! read more

Absolutely do not use. While they're service was fine, they charged me a cancellation fee when I moved from a house to an apartment. I can't take my ADT service to an apartment, yet they want to charge me anyway. THIS IS AN UNACCEPTABLE REASON TO CHARGE A CANCELLATION FEE. I WILL NEVER USE ADT AGAIN. read more

my overall experience with adt is one i hate i got my sevice installed in january in february i had call because my door bell wasn't working they did some trouble shooting and now it out again so i asked can someone come out they said iit would cost me a hundred dollars what ever you do dont pick this dick sucking ass company read more

Update. No thanks to the offer to contact adtcares. #beentheredonethat Was great when they were Protection One, but now, not so much. First, only way to submit a review is thru Yelp. 2-they are truly trying to stop calls. First you have to hear a privacy message before the call router. Then you get a call router, select your option and THEN you get an AI assistant!!! Even if you select that your alarm is going off. You'd think you'd reach an agent quickly after, but no. 3 nights ago, reached agent (who are all off shore now) after FIFTY minutes. And yes I selected alarm going off. Today took 5 mins to reach agent for billing. With Prot 1, always received live agent after a short call router. If you want a company you can access, stay away. read more

ADT Security Services: A Total Disappointment By far, this has been the worst security system I've ever dealt with. I only ended up with ADT because they bought out my previous company, and I wish that never happened. The system went down due to a battery issue, and after replacing it, the problems continued. Every time I call, I'm met with someone who wants to walk me through fixing it myself. I don't work for ADT -- I'm a paying customer who expects reliable service and professional support, not DIY troubleshooting every time the system malfunctions. The customer service is beyond poor. As a realtor, I'm constantly asked if I'll refer ADT to my clients. Let me be clear: I wouldn't recommend ADT to monitor a treehouse, let alone a home. I've had to block their number because the solicitation is relentless. Save yourself the frustration. There are far better, more responsive security companies out there. ADT might have a big name, but when it comes to service, they fall completely flat. read more

ADT Security Services - Security Systems Near Me - Atlanta, Georgia

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I had a security system installed because my old one was working but was out for a few days and when the rep came he said they no longer could restart the old one . I explained it was working just a few days ago. He said he had to install a new one . He kept messing up on the time frame and was here for a very long time. He left the old items up and installed the new one next to it. I noticed the next day and scheduled a call for them to remove the old items. Things got hectic and i called and said that I had to change the date. The old one had been here for years and is now beige sitting beside a white item. They sent another tech out he said that I had to pay over $180.00 to remove their old parts and their might be damage underneath I contacted the office and they said someone would contact me within 48 hours. When he was here he contacted his supervisor who informed him if I did not agree to pay the $180.00 in 15 minutes he needed to leave.I didn't believe they would call me within 48 hours and wrote a letter to Mr. Devries and never received a response. I followed up with with a 2nd letter and still never received a response. Mr DeVries is listed as the CFO , President and Chairman. read more

It's been three weeks and I've been trying to get my panel fixed. My air conditioning is down. Is September 18 panel loss connection September 8 I was told to wait September 20 is 83° in my home. I've called multiple times. The quality is very poor. The value for your money is trash trash run. read more

ADT Security Services - Security Systems Near Me - Atlanta, Georgia

ADT has been our alarm company for 20 years in Roswell, GA. It worked fine until we needed help. TL:DR ADT customer service is uncooperative and doesn't care about you as a customer. 6 months ago the control panel began displaying random characters as in the photo. It would glitch for a day, then come back. I called 4 times to explain the problem and each time they stubbornly refused to send a service tech. The system began working correctly again so I forgot about it. This would happen every 2 months and they refused again to help. It recovered again so I forgot about it. Their call center agents outright refused to send a tech to the house on 4 different calls. Today. It alarmed twice on leaving the house, I reset it then left. It alarmed abnormally when I entered the house. Then it alarmed on its own with out warning or cause. After speaking to 3 different people, I finally had them agree to send a tech to my house. 6 months to solve a problem that started last year. ADT does not understand how to help customers. Their call center and customer service is horrible and downright stubborn. They will say anything to avoid sending someone to help you. It is frustrating to work with them. We waited on hold 48 minutes. I DO NOT recommend ADT. Their customer service is the worst. Find another company. I am researching a better option. This is called churn, when a customer leaves for another provider. read more

ADT Security Services - 6 months ADT refused to fix this problem. After 4 calls they sent a tech. We should have dumped them long ago. - Security Systems Near Me - Atlanta, Georgia

ADT /A Dirty Thief. To end the contract I was told that I would have to pay over 1100 dollars for equipment that I had paid on for 2 years. They withdrew the cash from my account without letting me know. They also informed me that I would have to accept a monitoring system that I did not want and could not use at my new address. Also said that I would have to pay 20 dollars a month for a year for this system. Stay away from this company. They are horrible. read more

Horrible company. Customer service will transfer you over and over to another representative for no reason. You get to start over each time and provide all the information to the next person. read more

DO NOT EVER DEAL WITH THIS COMPANY. When I signed up for service I was not told there was a 3 year commitment. We just kind of skipped over that part. I also did not get a contract until one month later, well after the initial 3 days. Now I'm going to have to pay an attorney to sue them. This is a scam organization, don't let them near your house. read more

I installed a Simplisafe system after my husband passed away. Last night, my smoke alarm went off because of cooking, which set of the base station, and the thing is SO loud, I had difficulty thinking straight. I tried for 45 minutes on the phone, getting disconnected, shuttled from one text chat to another, and NEVER got any help. I finally figured out how to get the base to reset on my own. My theory is that because I didn't get their monthly monitor ($40.00 per month) I am not an important client and my problem was MY problem. I am very disappointed in the attention my problem was given after spending my money on their product. There was no service connected to that sale. read more

DO NOT BUY. Inept. Clueless. Untrained. ADT is utter trash now. You can pay lots of money for your security system with a monthly subscription only for them to not monitor. I've had multiple issues with ADT but the main issue is not monitoring but requiring you to pay for it. Now they are forcing you to stay in monitoring by removing capabilities from your system. They say monitoring is not required only to lock you out of the app so you can't remote lock your place anymore. Of course, they do not highlight that when signing / installing but they will charge you a ton for the camera and it "may not work" when you try to cancel. They will not and cannot answer the question why to this either. This is something that has changed after the pandemic as I have had ADT at two places and cancelled at my first one only to sign back up later. I wasn't going anywhere and didn't need the monitoring and it didn't work when I actually needed it. When I cancelled the first time, there was no weird language that I would not be able to use my purchased cameras or the data/wifi enabled app. I was still able to access everything. I just didn't have the so-called support if an alarm did trigger which I wanted because it didn't work when I needed it. I later signed back because I was away more and decided at least I would get phone calls if something happened. I would just handle their mess like before. Now they are kicking you out of the app and turning things off for you remotely with no explanation on why it is different years later. The app will say your password is wrong so you can't log into it but when you login to desktop, there is no issue. I checked the password multiple times to make sure. As mentioned, if you don't want monitoring anymore, they have now included that "your system may or may not work anymore" when you go to cancel. I asked the rep how is that possible when it is connected to electricity and wifi. She could not answer and got tongue tied when I pushed back. We paid $5k+ for cameras so I was not about to hear things won't work because you aren't paying $59 a month anymore. They want to force you into monitoring but they do not train their representatives. At my first place, I had my alarm going off randomly for an issue that they could not understand why and never gave a reason for it not working nor did they send out anyone in person to test the issue. They only want you to call with techs but they don't know anything. As I tried to turn off the alarm through the MyADT app, it kept tripping back on. This is also when my roommate was putting in her code at the location to turn it off. ADT called me and I told them it was my roommate but they did not call the police to tell them it was not a problem. I had to call them 4-5x as the calls would somehow drop despite full service. One inept male representative said ADT could not call the police as it wasn't their job - literally the whole point of the monitoring subscription. I had to call the police to tell them what they said and then call back to have another ADT rep call the police on my behalf, police instructions. As I was the owner, I had to drive back home and tell the police there was no issue. The system kept going off even then. I was up until 2am with a rep and then they called back the next morning to have no solution or next steps. DO NOT give your money to these people. They are wasting it on the Property Brothers ads and refusing to invest in basic training or technology. On top of that, the required Google Home products, none of the techs understand and you have to speak to overseas Google customer service when something doesn't work properly. If you move or need help with that process, Help Support is non-existence. As they do not train anyone, they route you over and over again to other departments so they don't have to deal with issue. All the while you have to keep explaining the problem instead of them documenting and sending to the next representative. I was on the phone once for over 2 hours. I had already called them for before so one week 4-6 hours. read more

ADT Security Services - Blocking mobile app access - Security Systems Near Me - Atlanta, Georgia

ADT system was installed on my home and from that day nothing worked. I asked on the day of installation to have the system removed and was told to give them a chance to fix the issues. Then 3 days later I was informed that I can't remove the system unless I pay the early termination fee if $1800. Each time I call that is all they are interested in getting. I still don't have a properly working system at my home. Smart Home Solutions is the vender who installed the system. I would not recommend either. The doorbell was set up but no sound heard when it's rung. The cameras give delayed notification. The garage doors open on their own without activation. My Neighbour keeps notifying me in the middle of the day while I'm at work that the garage is open. I wake up in the mornings to an open garage foor Hours later I get notified that 'unusual activity was noted. The garage door was open. I just want this malfunctioning system off my home!!! read more

If I could give zero stars I would. They blew up my phone getting the service activated and now they disconnected/ changed the number they were calling me on so I can't reach the rep who sold me the service. They guy that came was nice but knowledgeable about what I needed for my house. I'm now on a 72 minute hold time to cancel my service after 3 days. This is ludicrous!!! Horrible customer service, STAY AWAY!!!! read more

I have been on the phone 8/5/2023, 8/14/2023 and 9/28/2023. Trying to cancel my service but I have been placed on hold with no response or answer from a representative after being placed on hold except when a representative was trying to keep our service.I've called three times in one hour and yet I can't cancel this service. Finally spoke to someone yesterday 9/28/2023 who was able to help and complete my request. read more

Kevenly Desauguste signed me up for a security system, requested my social security number, ran a background check, charged me $300 and never returned my calls. I called ADT and found out he is an authorized dealership NOT ADT and he placed a hold on my ADT account. They also are NOT UPFRONT about their pricing. DO NOT DO BUSINESS WITH THIS COMPANY OR THIS MAN. ADT corporate stated I should never have paid that amount upfront. Kevenly AKA SAFE HAVEN DOES NOT ANSWER PHONE CALLS after taking your money. read more

Zero stars. It took 4 hours and 4 calls to cancel service. And even though the monitor is on the fritz,cheeping once per minute, and even though I have to pay for another 30 days, ADT refuses to fix it. They told me to unplug it. Awful. Do not use! read more

ADT is the worst home security company. They can't be trusted. I am a disabled veteran and do not appreciate all the lies that ADT has been telling. They said they will send their technician to install equipment. When the tech came, he was in a adt vehicle wearing adt clothing. When I had an issue a fee weeks later, I was told that I had to pay for LVD Concepts Inc to come reconnect my back camera. I later found out that the tech from LVD Concepts was the one wearing adt clothing and driving an adt vehicle. I was totally unaware that another company was in my home. Please do your research and do not trust ADT. I am very disappointed in their lack of professional & dishonesty. read more

zero would be a more accurate rating. We were long time Ackerman customers, and we were satisfied until Ackerman sold to ADT. Service at ADT was never helpful - all on the phone and the reps never seemed to really know what the issue was. Also, the monthly price increased under ADT. Wait times on the phone were always long. As I write this review, I have been on the phone waiting for 27 minutes ( and counting) to cancel our ADT service. EMC Security came out this morning to switch our system to their transponder. Monthly fee is half of the ADT fee, will not increase supposedly, and no contract. Bye bye ADT. UPDATE: Took 45 minutes to cancel with ADT. ADT did not initially agree to prorate the last month's bill! I had to press for the proration. Hopefully, they won't charge me for the last two weeks of the billing period since we are not on their network anymore. That would be the fair business practice -- don't charge for service you are not providing. Why did I even have to ask for the proration? Hopefully, they will honor their word and give a refund as they finally promised. read more

ADT uses 3rd party companies, Watch out they will start you at one rate and increase. When you try to call the company, there will not be an answer from the original phone number. They will rope you in at a lower rate and increase and there is no way to get out of a 3 year contract with out paying ( in our case) $900.00 buy out. DO NOT GO WITH ADT SECURITY. You will be sorry. We will get a GUN , thats all the security we will need. read more

I just had a service tech come to the house to replace 6 hard wired fire alarms. He was professional, he worked fast, took the time to explain all of the work, and was extremely courteous. I see that ADT has gotten a lot of bad reviews here...but my recent experience was absolutely terrific. read more

Since I wrote the original review, the only offer from ADT was for me to make an appointment for a technician to come out to verify my alarm was working properly. Since they received the alarm and responded with an email, I think that question was already settled. No further contact since I declined that offer that probably would have cost me money. I filed a complaint with the Better Business Bureau and they have so far refused to respond to that complaint. On February 10, I again had that same glass break sensor go off while I was working in the kitchen. It took me a few seconds to get to the pad and turn the alarm off. I got an automated message from ADT (they have a phone number now) announcing no help was coming since someone deactivated the alarm with the proper code. Good thing I was being held at gunpoint and forced to turn the alarm off. A follow-up email came to ensure I understood no one cared what happened as long as the alarm was turned off. When Ackerman called, a human asked me if I was OK and asked for my password. If I had been in trouble, a wrong password would have sent help. ADT does not give you that option because you can't respond to a computerized voice message. If you want a customer-oriented security company, I would never recommend this one. read more

I switched from Ring to ADT expecting the same level of service or better since it's been around longer. Their technology is rigid and isn't as friendly with other device. Every time you update your router, SSID or change your passwords, you have to manually reset EACH AN EVERY Device. You can't simply just go to the app and make changes. The doorbell requires you to take it apart to do that, and they charge you to send a technician to come and fix it. I've had it 6 days and give it a big thumbs down read more

Horrible, disappointing customer service. Completely taken advantage of and given the runaround after cancelling my service and continuing to be charged. Do yourself a favor and save your time (and a lot of money) and use a different company for home security. read more

BEWARE. Horrible company that bought out Ackerman Security and overcharges their customers. Tries to make it impossible to cancel your service. After waiting on hold for an hour and being transferred three times, I still don't know if they followed through with canceling my service. read more

The customer support is terrible. They transfer you over to the same department and have you speak with multiple people answering the same questions and making no progress. Then when you want to cancel your account they won't let you. They keep trying to sell you on staying no matter what you say. I understand their job is to keep you but to not allow a customer to close an account is rediculous! Never use ADT! read more

I had an ADT technician come to my house to fix a malfunction. When he completed the job, he left but he had picked up my cell phone and took it with him. He called me on my land line about 30 minutes later and told me he had my phone. When I asked him to bring it back, he refused. I told him that my phone was a matter of life and death. He then asked me to meet him at a bowling alley that was 30 miles away. It was getting dark and so I called my son. My son notified the technician that he had to bring my phone back or lose his job. He finally brought my phone back but he had done something to it . I couldn't make calls or receive messages I took my phone to a repair shop and got it fixed. No one has apologized, This man is very tech savvy and I am afraid. I have a loaded gun and I am prepared to use it. read more

ADT did bait and switch with the alarm system. I was equipment will cost, then jack price up. got all this equipment didn't need or wanted. now got this junk don't have use for and they won't take it back. don't use them, you will get a higher bill than you was told gave them 1star because I couldn't go lower read more

Yet another month has gone by and ADT refuses to acknowledge they sold us a $3,000 camera system that does not work as designed / sold / intended. Zero offer to refund any part of purchase or replace system ... the business practices of this organization cannot be trusted .. BUYER BEWARE read more

Do NOT use ADT. Moving and cancelling is the worst process ever. Any phone call made you will be transferred several times and put on hold. ADT is an absolute night mare. 0 English speaking customer service agents. 0/0. read more

Beware if you are asked to switch to ADT you could wind up with less security and not even know it.

If I could rank the company less that one star that is what I would rank them. They have the worst customer service I have ever experienced. I was not an ADT customer and they acquired Ackerman Security Services which then migrated my account to ADT. After the migration, my app stopped working and I could not get anyone on the phone to resolve the issue. After a few months, I called to cancel the service. They are attempting to charge over $600 for cancellation. read more