A couple months ago Climatemakers installed a new furnace and AC system at our home in Virginia…read moreBeach. From the first phone call, getting the estimate and total installation this company is top notch. These guys are really thorough, they're smart, educated, and know what they are doing. Their customer service is A+. After the installation was complete they came back a couple of weeks later to check that everything was operating properly. They answer the phone, you always deal with real people. They will come out and fix ANYTHING that is wrong NO CHARGE for the first year!

I've had issues with my HVAC and heat pump system, and ClimateMakers has always made sure to make…read moreit out in a hurry. I would highly recommend as they also have great pricing for their services.

So far so good! I…read moreshopped around and had 5 companies come to my home and give me estimates. I needed two new HVAC units and I knew it wasn't going to be cheap. You'd think that having to blow (no pun intended) that much money these companies would be falling all over each other to get my business? Am I right or am I crazy? Anyhoo out of the 5, only two actually called me with estimates and explained the process...only two. Oh Hampton Roads c'mon you're better that that! Now remember, they all went to my home to see what needed to be done, but only 2 called me back with information. Anyway company #2 gave me a written estimate, and when I called with follow up questions they were less than helpful. Enter company #1 White Goods Services. Rusty (yep) called me and emailed me a lot of information, and even sweetened the pot a bit for me since I was on a tight time schedule. He was patient (I am stationed overseas and was flying home to oversee the install) with all my internet phone calls with more than likely dumb questions. But he wanted my business and explained it all in great detail to me. Even though at points during his phone calls my eyes did glaze over a bit, I mean explaining HVAC systems isn't exactly riveting like watching an Avengers movie...but I digress. Once at the home he came out with his crew (who by the way were the utmost professionals, going out of their way to make sure everything was perfect) and began the install. It took two days as this was a rather big job. Once it was done the house was cool, (pun intended) and all the new equipment was given a thorough inspection along with follow up visits to come. They taught us how to use the state of the art panels and climate controls, and bonus hey I can set the ac to freezing though an app on my cell phone just to mess with my tenants heads now..lol! They might think the house is haunted...But I wont. Out of all the companies Rusty and his team were not the least expensive, but they offered more bang for the buck in terms of service agreements and warranties. I have to say after dealing with this company I will always recommend them to anyone looking for honest HVAC repair or install. It was a quick turnaround and every bit of it went according to a plan Rusty laid out for me. No surprises, no added costs, I got exactly what I paid for. Really hope this reviews puts others on the right path to finding an honest HVAC company. I also hoping Rusty names his next horse after me, either way I am glad I called White Goods Services.

Came out immediately to help us fix our oil boiler system (fuels our heat and hot water - went out…read morein January). Russ was extremely helpful, was confident that he could get our system up and running (without a total replacement - $15-18k estimates from two other companies). He returned three days in a row to diagnose and ultimately fixed the furnace at a fraction of the cost of a new one. He was kind and attentive. WGS has a client for life.

After dealing with recurring drain backups for years, I had several companies come out to inspect…read morethe problem. Unfortunately, most of them would simply snake the line and move on without determining the actual cause. Recently, the issue became much worse. The drain was moving extremely slowly, and water began overflowing. I called Kellam, and their team responded quickly. What impressed me most was that they didn't rely on guesswork. Instead, they performed a camera inspection of the drain line to identify the root cause of the problem. I'm very thankful they did because they discovered years of buildup in the line, as well as a broken section of the pipe that had been contributing to the ongoing issues. Their technicians took the time to explain everything clearly and helped me develop a practical plan to clear the drain and install a pump system to improve water flow and prevent future problems. I've trusted Kellam with my HVAC needs for years, and now I'm equally impressed with their plumbing department. Their professionalism, expertise, and commitment to finding real solutions set them apart from other companies I've worked with. If you're looking for a reputable, honest, and knowledgeable company, I highly recommend Kellam. They have earned my trust once again.

We have had HVAC service contracts with Kellam for years. Since the new management took over,…read more there is very little PM happening and a huge amount of upsell. The plumbing and electrical inspections are a joke. This used to be an honorable company.

Great experience with Pride tonight. Was out of town. Got a call from our house sitter that the AC…read morewas out, made a call to Pride and they dispatched someone within 30 minutes. Our champion was Kash, he called me on his way out there and kept me apprised the whole time. He solved the problem in a rainstorm, got the system up and running and was a true champ! Got to hand it to Kash, great service, kept us informed throughout!

Not gonna lie This…read morewas one of quickest and most pleasant home service calls I've ever had. My AC went down on Saturday. I called Pride Mechanical on Sunday and left a message on their non emergency voicemail. They called me first thing Monday morning, and we set up an appointment for a timeframe that worked with my fairly busy schedule for that day. Really convenient. Got a text saying they were on their way about 5 minutes after the 3 hour appointment window started. They were at my home in like 20 minutes after receiving the text. The inside of my house was kind of messy, but they didn't even need to come inside. They were able to go straight to my units and start their diagnostics less than 3 minutes after arriving at my home. Within about 15 minutes they had successfully figured out and fixed the problem. I could not have asked for a better experience. I was very grateful and impressed. The technicians were polite, friendly (and not aggressively friendly if you know what I mean), and did a great job discussing my HVAC system and answering my questions without getting overly technical or insulting my intelligence by being overly basic. As AC repair experiences go, this was the best I've ever had. The speed of service and professionalism was first class all the way.

The absolute height of professionalism, honesty, and integrity! Jorge and Brian have been…read moreperforming routine maintenance on my unit for the last few years, after I initially called Chesapeake Heating & Air Conditioning because my 1-year-old unit was blowing warm air, and I thought it had already died or had a major Freon leak. Brian walked in, took a look at the unit and said he knew EXACTLY what the problem was five seconds later. He saw the float valve was popped up on the drainage tube (which I didn't even realize was something I needed to be on the lookout for ). He cleaned out the drainage tube and the rest of the unit for good measure, and I appreciated both the quick assessment, resolution, and education he gave me on maintenance during that visit. I signed up for their twice-yearly maintenance package that day, and I've been a happy subscriber ever since. Jorge has come to do the maintenance the last couple of times, and he is thorough and equally as knowledgeable as Brian. When he had a concern about the air flow coming out of one of the vents, he was quick to volunteer to crawl under the house to take a look at the duct work, and I really appreciated his honest assessment of it. The insulation is starting to fall down and wear out, but I was pleasantly surprised to hear that I could save up a few more years before the ductwork would probably actually need full replacing, and he gave me a ballpark figure based on the square footage and number of vents in my house, so I can plan accordingly. Much appreciated!! A company that employs people with such knowledge and integrity is a company that will have my business for decades to come. Their twice-yearly maintenance for heating and air conditioning is easily one of the best (and surprisingly affordable!) investments I make each year. Worth every penny!

Our Ac went out recently, and we had had a new system installed 3 years ago by this company. We…read morecalled immediately when they opened and we were able to get an appointment within 3 hours. The receptionist, Mary, was so kind and efficient, and the repairman, Bailey, was so personable and he identified the problem so quickly. Within 20 minutes, the repair was completed. The price was very reasonable, and we would definitely recommend Chesapeake Heating and Air to all of our friends and neighbors. Thank you Mary and Bailey for being so quick and efficient. You are awesome!

They don't offer any transparency with their prices. You unfortunately find out the hard way when…read morethey send you the bill. On top of that, they also charge a fee for credit cards that they don't mention ahead of time!!!

We've had to call T&M a few times. They are very responsive...always gets to our house the same…read moreday, usually within a few hours. They are always on time, and they are super quick to fix the problem. Thankfully, we haven't had a major issue that calls for parts to be ordered. It's a brother & sister team that usually come out. They are young, but very professional and knowledgeable. I love that it is a small family business, and I will continue to support them!

Atomic sent two professional and courteous young men to take care of clearing a drain line, etc…read more The young men were courteous, knowledgeable, professional, and respectful. It is very seldom that you find good customer service. Kudos to both Kale and Paul! It was a pleasure to meet these two young men. I also received positive communications with the staff when I called on a Sunday to arrange an appt. Thank you! Tammy S.

I needed new water heater. Atomic was highly predatory in my opinion. Home Depot local installer…read morewas 55% less! That is a lot of money saved. To add to the pain, Atomic charged me for the quote, while Home Depot's local installer quote was free. Nice quality Rheem Water Heater too!

HVAC Inspection was completed today…read more Justin Kein the Service Technician with Michael and Son was very thorough and knowledgeable. He took time to check all the wiring and cleaned the outside unit of all debris. I really appreciate that no suggestions were made for unwanted or unnecessary add-ons. Michael and Son is a great company that does excellent work!

I appreciate their business and they're kind and professional demeanor when spoken to, however…read moresince the first time I started dealing with them in November 2018, they still have proven to have a huge lack of communication in the office. On June 3, 2026, the technician advised I change the filter monthly and he would drop a pack of filters off that week. It took five phone calls and over two months to receive the filters. I just received them today on August 12, 2026. The tech who brought them was extremely polite and asked if my AC was still working properly, and offered to change the filter for me. The technicians are awesome, but the office reps need much work on their communication skills with customers and technicians.