I bought a lawn tractor battery at the Cartersville location because that was where I happened to be at the time. I turned in my core there at the same time. However, when I got it home - I discovered that it was completely dead and would not take a charge. I took it back to the Acworth store because it's on my way home from work. The first clerk looked like he was completely dumb struck and had no idea what to do with a dead battery. Another guy came in and asked for Lock-Tite while I was talking to him and despite being a foot and a half from it, looked befuddled and kind of pointed toward the chemical isle. So..anyway...he hands off this female assistant manager who was in one heck of a foul mood. She came up, demanded my receipt and when I said I never keep that stuff she just claimed that she couldn't help me without it. I told her I'd just bought it from Cartersville 3 days prior and gave them my phone # for the computer warranty but she said she couldn't look that up. Finally - I asked - "Can't you just call them?" to which she rolled her eyes and said - "I don't know what store that is". She was clearly trying to do anything she could to just get me to leave. I finally looked up the Cartersville store on my phone for her since she couldn't seem to locate their number and gave it to her. She disappeared in the back for a while and when she came out again, she started poking around in the computer without ever saying anything to me. The phone rang, and she looked annoyed, picked it up - delivered the usual saying and then said "Please hold" and slammed it back down again. Each time it would ring back - she'd pick it up, punch the hold button and slam it back down again. She did this about 8 times. No kidding! Anyway - eventually she got around to testing the battery, said it was bad and went and got another one for me. I asked her to test THAT one to which she rolled her eyes again and did so. WIthout showing me the test results, she proclaimed it good so I took it home.
It was ALSO bad. This time, I drove to another store in Acworth to just get my money back since I wasn't going to give them a 3rd shot at this. Those guys were FAR nicer and didn't give me much of a hard time at all - but they said they couldn't do anything about my core charge of $8 so at this point - I have no battery and no core to trade in for a replacement. Advance sucks....I'll never darken their door again read more