Came here for service, basic oil change. Was super easy to schedule on their website. In terms of…read moresales here I've bought 3 cars here and I've been happy each time as they were reasonable with the pricing and made the buying experience not stressful. The service department here was great. Pulled up and got checked in right away. My service advisor Vitaliy was the best, very friendly and helpful. He is always my go to guy there. Made the process smooth and easy, they honored my coupon from Subaru America. They got my car in and out within 45mins for an oil change which was great. I will drive the extra 30mins to come here for service because their staff is great and I haven't have a bad experience in 12 years of coming here. If you have a Subaru come here for service or to buy one!

Had a problem and needed instant fixing because we are taking a trip tomorrow…read more They said, come in, we did, and were out in an hour. And such friendliness. Shout out to Kevin who is the best.

Excellent service here by Shawn. I needed a headlight bulb replaced. Most places just sell you the…read morebulb, but they actually will install it here for you if you ask. It was busy but Shawn was helpful and professional. Thank you so much for the great customer service.

It's always a pain in the behind to have to deal with a headlight going out in your vehicle. If one…read moregoes, the other is not far behind. And with that you need to find your way to an auto parts store. I came here and found it a bit laborious to enter, traverse, and exit the parking lot. It sit right along busy Baltimore Ave/US 1 and has two areas where you can enter/exit. The lot is small for the business, especially when you have several customers working on their vehicles to install small items, i.e., headlights, wiper blade, etc. I went in and went right to the section I needed. Found what I needed and went to pay. They had, what appeared to be, one register open. And the line was going back halfway through the store. It took a while to make it through the line, but it wasn't too bad on that aspect. I got what I wanted at a decent price. Paid, and was out the door to fight to get back on the road. Best bet here is to maybe go through the plaza next to it and make your way to the traffic light, especially if you are trying to turn left.

I recently started using this Service Center because my wife had always spoken very highly of it,…read moreespecially of her service advisor, Ben Thurston. Before coming here, I used Toyota 355 in Rockville, but after a very disappointing experience there, I decided I would never return and began looking for a dealership that truly values its customers. This was my second visit, and once again Ben Thurston exceeded all expectations. In addition to my scheduled maintenance, I asked him to look into some damage on my wheels that I believed should be covered under my service plan. After reviewing the situation, Toyota initially determined that the repairs would not be covered. While I accepted the decision, I expressed my disappointment that the wheels on a truck I purchased for nearly $90,000 were already showing significant wear after less than two years. Rather than simply delivering the bad news and moving on, Ben took it upon himself to explore every possible option. He contacted multiple wheel contractors, discussed the situation with his management team, and even reached out to Toyota on my behalf. He genuinely cared about finding a solution and never stopped advocating for me throughout the process. In the end, Ben was able to secure approval from Toyota--not just for one wheel, but for the replacement of all four wheels. That outcome was far beyond anything I expected. Customer service like this is rare today. Ben went above and beyond in every sense of the phrase, demonstrating professionalism, persistence, and a true commitment to customer satisfaction. Because of him, I will continue bringing my vehicles here for service and will recommend this dealership to friends and family without hesitation. Thank you, Ben Thurston, for your outstanding service and dedication. You have earned a customer for life.

The power windows stopped operating, so I took my car to Jim Coleman Toyota for new fuses…read more The techs claimed that all of the fuses had been replaced and a diagnostic test was necessary. In total, I paid more than $400 just to have my fuses replaced. What's worse: the next day the headlights were not working. This time I took my Toyota Corolla LE to a trusted mechanic. He showed me that two fuses needed for the headlights relay were missing. He also showed me that simply pressing a button above the window controls would unlock all windows and that I had not needed new fuses at all. This dealership should be cited for poor business practices.

After driving for 9 hours with my Chocolate Lab, my coolant light suddenly came on. Since I wasn't…read morefamiliar with the area, I had no idea where to go for help. Fortunately, I share my location with my son, and he was able to direct me to this auto shop. The owner was absolutely amazing. He welcomed both me and my dog into the shop and immediately checked my car, filling the antifreeze and helping me get safely back on the road. His kindness, professionalism, and willingness to help a stranded traveler truly meant a lot. I would highly recommend this shop to anyone. He went above and beyond to help me during a stressful situation, and I'm incredibly grateful for his assistance.

Local shop very accommodating when I needed a brake job and full 80,000 mile check. Even drove me…read morehome so I didn't have to wait there. Now it's running like a top

It was the worst case scenario for every truck owner. Halfway through your payments, something…read moreblew up on the PA Turnpike. Two dealers, the owners forum online, two separate "specialists" all with the same diagnosis. You have to replace the whole system, a five figure job. Of course, the dealers six's their sales team on me immediately. Mike and the team at Burnt Mills, their initial conclusion was similar. But they didn't stop problem solving. This team worked the problem until they found a solution that didn't involve me taking out a second mortgage or trading in an upside down vehicle. I can't thank them enough for their willingness to work through my problem and come up with the right solution. Most professionals, in any line of work, would not go the extra mile like this team. Mike's team seemed to enjoy the process and I couldn't be happier with the result.

They did some work on my old truck, they were great! They…read morewill be my go to service station!

Came by to have service on my car. It was quick and great job. Yes, discount for alignment. I…read moreunderstand the battery recharges are free here. Clean store and plenty of AAA info here for purchasing. I would highly recommend. Friendly and fast service!

Horrible service. I made a 1 pm apppointment for a routine oil change. After 2 hours I was…read moreinformed I needed brake work on the front brakes only. They said it would be done by the end of day. An hour later they said they could not get it done but would need to come back the next morning. It was not ready until the next afternoon. I was shocked to see a bill for $1,322. All parts were more than double what I expected amounting to $844. Labor was triple billed: 1.Brake labor $130 2. Labor - Brakes $190 3. and Brake Fluid Exchange Labor $106 The cashier was happy to highlight using an orange marker $43.10 for AAA membership savings but concealed an additional $40 in shop fees shown on bottom of the last page. This truely is a scam.

Car overheated so I towed it to the nearest place. Mr. Lee found a spot for my car and had it back…read moreto me in 3 days. I would go back.

Lee's Auto Care has replaced front and rear brakes at different times, replaced a radiator hose,…read morerepacked the front ball bearings, and done numerous oil changes for me over the past 3+ years. Highly competent and knowledgeable, fast, honest and ethical, polite, with labor rates the same as many and lower than some. (They don't do everything, for example, they don't put tires on rims or take tires off rims.) I'd recommend Lee's to anyone, esp. Asian cars.

Since I brought my 2022 GLC 300 I have been bringing my car here ever since for service. This…read moredealership is great especially the service department. My service provider is Dustin and he is phenomenal. He always makes sure I receive the correct information and is always looking out for me. This dealership is great especially the service department. The staff are very friendly, and attentive to your every need. They are pretty fast with servicing my car. I never have to wait longer than 2 days for my car to be serviced. They always seem to have loaners available when needed. And the loaners they give out are always in great condition. I have been to other Mercedes dealerships in the area and the service at Euro Motorcars is unmatched. If you are looking for a new dealership to take your car to be serviced or looking to buy a Mercedes I suggests checking out Euro Motor Cars as your first dealership.

I love my Mercedes, but because it's an older diesel model (GLK 250 BlueTec), some dealership…read moreservice departments can be a bit predatory--trying to subtly push me into buying a new vehicle. The team at Euro Motorcars in Germantown, however, provided outstanding service without ever making me feel bad for loving my older car. That commitment was put to the ultimate test with a persistent, tricky check-engine light. I had brought the car in for the same issue over an extended period, and the initial fixes just weren't resolving it. When I brought this frustration to their attention, they didn't treat me like a difficult customer. Instead, they simply doubled down on making it right. They kept my vehicle--and kept me in a brand-new loaner--until the issue was fully resolved. It took several months, including a master service call directly to German engineers. Throughout the entire process, communication was stellar. I received regular updates, had a long, reassuring conversation with the Service Director, and was even invited to talk through the mechanics directly with the technician working on my car. Because the diagnosis was so complex, they made some initial missteps--and rather than passing those costs on to me, they absorbed them entirely. It is rare for a business to take a frustrating situation and turn it into a genuinely positive experience. Hats off to the service team at Euro Motorcars for living up to the Mercedes ideals of quality, craftsmanship, and integrity.