What an absolute dumpster fire of an experience. If I could give zero stars, I would. I needed new tires and decided to use a Black Friday deal advertised on Pep Boys' website. That was my first mistake. When I arrived for my appointment, I immediately noticed the price on their screen was almost $200 higher than what I had already paid online. I pointed this out three separate times to Paulson at the service desk. Each time, he brushed off my concern like it was amusing, insisting it would "fix itself" once everything was "zeroed out." It didn't. When I returned to pick up my car, another employee tried to charge me the inflated price. I once again explained the situation and showed proof of payment. Instead of resolving it, he scribbled my information on a scrap of paper and told me he'd "call in the morning." He never did. From there, the situation only spiraled further. The tire change itself was botched, and I had to return three separate times to correct their mistakes. One of those visits turned into an absolutely absurd six-hour ordeal while they slowly tried to fix issues they caused in the first place. Even after all that, they still charged me the wrong amount. Customer service has been completely useless, leaving me no choice but to dispute the charge through my credit card company. And as a final cherry on top, during my entire six-hour wait, the staff was also scrambling because they lost another customer's car keys. This place is disorganized, incompetent, and completely unprofessional from start to finish. Save yourself the time, money, and stress. DO NOT COME HERE. read more

I've been using this pep boys location for about a year now and couldn't be more pleased. I typically just do tire rotations but they are always fast, communciative and kind. I also always appreciate when they are clear about potential needs but don't try to over sell you. They have great prices that are really clearly communicated. read more

Avoid this place if you can!! I bought four tires from tire rack-- delivered here. Scheduled an appointment to have them installed on a Saturday at 1pm. Dropped it offer early and it took 5 hours to install (with an appointment). When I inspected the work, two of the four tires were installed wrong. (Directional tires) at a tire shop they can't figure it out. I luckily had time to go back a few days later and it takes them well over 3 hours to take off two tires and correct their mistake. Like I started-- avoid this place if you can!! Kofi the front desk guy flat out lied about timing when I sat and watched the techs work on other tires and cars. When he told me I would be pushed up the line for the inconvenience you all caused. Mind you not one person on the pepboys team apologized for the mistake they made or the inconvenience of wasting my time. read more

Pep Boys - My tires sitting while other cars are being worked on. - Auto Repair Near Me - Hyattsville, Maryland

Moses was very nice-he definitely turned things around during my visit and gave excellent service. I was very thankful that he stepped up and did a great job, and was very friendly and courteous. However, I made an appointment for 10:30am, and sat and watched everyone who came in after me get their cars finished while mine sat in the parking lot. I had to wait in the construction zone of a "waiting area" over two hours. Finally I said something and Moses, realizing I had been passed over, offered to do my car next. I was at this Pep Boys for over 3 hours for an oil change, and they pretty much forgot about me. I've never had to wait this long anywhere for such a simple service. I've been a long time loyal customer to Pep Boys for almost 15 years, but this visit made me reconsider this brand. My car needed additional labor after the inspection. If they had not taken over 3 hours, I would have happily scheduled it with them. However, I will be taking my business elsewhere if that's how customers are treated. The service at Pep Boys has declined company-wide in recent years. They need upgraded waiting areas instead of dirty back rooms with people squished together. It's not the cheapest option, either. I was already only coming back due to customer loyalty but in this climate of companies giving less and charging more, I'm happy going elsewhere. read more

Wouldn't recommend first time at pep boys had my car for 3+ hours and ordered the wrong part gave then grace for it to only then have my vehicle returned back to me with an engine light. Was told by the mechanic that it was nothing to worry about only for my car to enter limp mode a couple miles away from my house. Told them about the issue and was told I would have to pay for the tow even thought they had caused the issue. Had to spend almost a thousand to fix a problem they had caused with another mechanic. Please do not let them touch the engine compartment of your car. read more

Pep Boys - Engine Light on after service - Auto Repair Near Me - Hyattsville, Maryland

Very rude staff member who told me to go on YouTube to replace my own air filters. I will never visit this location again and I do not recommend any else do. read more

3.5 hours for an alignment and I had an appointment!!! Worst team on earth!! I was told my vehicle would be ready in 1 to 1.5 hours. 2 hours in I asked for an update. 3 hours in and still waiting. If this is the best Pep Boys can do. I will gladly go elsewhere. read more

I called in asking for a tire for my car. They confirmed they had the tire and I replied I was going to have it towed. I called back again, once the tow was confirmed, that I was coming for the tire. I used them for a tow, came 2 hrs later, then took an hour to leave. Then once it finally got to pepboys, they told me they sold my tire. No apology, instead they tried to sell me 4 tires as if I didn't let them know I was coming. The customer service was terrible. He showed me a screen where I could get free installation or 4 tires for price of 3, and the prices. I needed new tires so I ordered 2 new ones with free installation. When I came back to pick up my tires, I was told I only paid for a little more than half of it. I was told it was on the receipt but when I found the receipt it didn't say anything about just half. It just showed what I paid and that's what I was trying to explain. The guy was rude and was talking to me as if I had a reason to lie about it. I know I won't be coming back or refer anyone to Pepboys as a whole. I should've checked the reviews beforehand and that's my fault. read more

Mostly come here to get my car serviced here whenever I need to be money wise and I don't have enough money for my regular mechanic or if he's completely booked for the week. Also I do like coming here when they have discounted rates/promos. read more

First it's 8:12 p.m. as I write this and I'm sitting in the Lobby with others. I'm not the only one waiting on my car. This is actually a good comment because if they close at 8:00 p.m. each of them could have clocked out and been on their way home to their families. But they are still working hard. I got here at 7:40 p.m. they close at 8:00 p.m. they could have said I needed to leave the key and come in the a.m. but they didn't. Jose and his team agreed to help me. I'm beyond relieved that they gave me grace. PepBoys your team in the service department is amazing! I'm so grateful for them! Thanks to all of you. I know there are bad reviews but it's true that someone will take more time and energy to write a bad review verses a good one. Glad I'm Elite and glad my review will be at Top. These guys are awesome. Nothing but amazing service for me. read more

Pep Boys - Auto Repair Near Me - Hyattsville, Maryland

I had a great experience at this Pep Boys location! Z treated me like family and figured out the crazy problem with my van! It was the wiring that got messed up by rodents. What a great team to solve any problem and leave you feeling good! read more

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JaMicheal the store manager is really nice and knowledgeable but his workers left the cap off of my oil reservoir and the fumes started to seep into my car. When I called to tell them that I needed to bring my car back in (maybe 24-36 hrs later), the female who answered the phone stated that there was nothing she could do without me making an appointment for the NEXT day. Granted I called maybe 1 to 45 mins to close. She didn't seem to understand nor care about the urgency of smelling gasoline inside my car. Ended up going to a local place across the street from my house for them to tell me the cap wasn't screwed on at all prob won't go back read more

Looking at other's reviews, it seems there hasn't been a review in quite some time, or a review that provides an accurate description of an experience at this Pep Boys location. I can wholeheartedly recommend that if you're in need of having your car serviced, that this location does great work and all of the staff is extremely friendly. Even when I have to wait or if I leave to come back if my service is going to take awhile, they give me updates about what's going on and I appreciate that so much. Also, if I call with questions, everyone I've spoken with is always nice (with awesome phone etiquette...huge plus in my book) and patient with me as I'm not a car expert or familiar with a lot of things car related. I've never felt like someone was trying to get over on me because I'm a woman because sadly that happens sometimes. Zemichael specifically always provides the best customer service and is very knowledgeable. Anytime something is wrong with my car, I bring it here. I had trouble in the past trying to find somewhere that services Teslas but that's not a problem here. read more

A month after my oil change, my oil filter came loose because it was not properly replaced and tightened. All of the oil leaked out and caused a low end knock. Possibly need to have entire engine replaced. Car has lost over $5000 in value. When they started investigating and the resolution process, they suddenly disappeared and are ghosting me. They owe me close to $10,000. AVOID THIS PLACE LIKE THE PLAGUE!!!! THEY DON'T KNOW WHAT THEY ARE DOING!!!! read more

Needed investigation of metallic noise, and made a 10:00 appointment on a Friday. Left the car (probably a mistake). 1.5 hours later I called them and they hadn't done a thing, but checked and said it's in the shop now being investigated and they'll get back to me in a half hour. 2 hours later I called and they said they're still looking at it. The next day they told they're getting their diagnosis ready for the insurance company (SilverRock) and they'll get back to me. Later that day they actually called me for the first time (I had practically begged them to just let me know what's happening) and told me they're still evaluating. 3 hours later they told me that the guy working on it had the day off. (that's right, they assigned it to a guy who wasn't there -- a full day and a half after my appointment. The next day (Sunday) they said they were waiting for approval from SilverRock), who didn't work Sunday). On Monday they told me the insurance guys would start evaluating on Tuesday. On Monday I got a message from SilverRock that they had just received the claim. On Tuesday I called PepBoys and they told me they were waiting for SilverRock (the first accurate response I got from them), On Wednesday I texted SilverRock and they responded that the process could be expedited if the facility would call them. I reported this to PepBoys. They did nothing. On Friday I called PepBoys and they told me they had the insurance response and the invoice ready (but didn't bother telling me). We discussed it and they said they couldn't get the parts til Saturday. At this point I again begged them to call me with updates. They didn't. On Sunday I called and the person who answered told me he didn't know what was going on with the car and refused to try to find out. At this point I told him (for the first time, not politely) that he could find out if he wanted to. He hung up. I'm still waiting. read more

called to get a price quote for a simple oil change at the Laurel location before driving all the way to the store. The individual answered said he could not find out unless I brought the vehicle in. After I gave him all the vehicle info he proceeded to tell me he doesn't know the cost just bring the car in. I told him I won't unless he provides a cost and he said " look some where else and hung up" Great customer service read more

The Fredrick MD has great prices. Made a 9 am appt. Arrived and the manager explained there is a mix-up and the workforce would be appearing at 10am. Recommend you call them to check. Asked him to call me. When down the street for a cup of coffee. No call at 10:00, gave up and left at 10:15. Arrived home and had a voice mail at 10:45 that the workers had arrived. Sucks doesn't it? read more

They have the worst customer service in the world. They totally goofed a simple starter issue and tanked the transmission on our car. They fought tooth and nail to make us PAY to get a car (outside of our home state) that they destroyed, didn't offer any restitution, any remedy and had terrible attitudes and customer service!!! Do NOT TAKE YOUR VEHICLE HERE!!! Caveat emptor!!!! read more

My rating is base on the cuatomer service at the service front desk.. So i went in there today to buy a brake lamb and i was help very fast and the whole thing was very nice and fast. The store was very clean and totally loaded with all car stuff which i find very useful.. The problem was when i went to the service dest to get it installed i had to wait 20 minutes before anyone could notice me. The guy was speaking in spanish and joking and customer are waiting. After 20 minutes he saidnits gonna take 2hrs to get it fix because everybody was busy. Are you kidding me?? 2 hrs just to chamge a lamb???? So i ened ended up leaving and doing it myself. Worse customer service ever. read more

Pep Boys - Auto Repair Near Me - Hyattsville, Maryland

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They do a great job with diagnostics, which is reasonably priced. It's their service that's a bit pricey.

Simple oil change with an appointment took nearly 3 hours. Would not let me pay in advance with coupon, even though I produced the coupon. Desk manager told me at time of car pick up that my coupon was no good, I had only downloaded it from their text earlier that day. Charged extra $3.99 for shop fee, $4.28 for filter. Tried to sell me tires, alignment, etc. They acted like they were doing me a favor to provide a coupon. Horrible experience. Will never go there again. read more

Online scheduled appointment is a joke. I cannot recommend this PepBoys or Jose, the service manager. I had a 9am scheduled appointment for the very first appointment of the day for a wheel alignment , I also arrived for the "appointment" and was the very first person waiting at the service counter door when they opened. 8-10 people were behind me in line. Fast forward 3 1/2 hours later and PepBoys still had not touched my car for the 9:00 appointment but they did service/complete the 10+ vehicles behind me. I finally got fed up and left without getting the alignment done. Had I known the appointment s were 'fake" I would have taken my car elsewhere. and saved half a day sitting at PepBoys read more

Wow this place was awful! I had a 3pm appointment, on the phone a couple hours earlier they stated wait time should be max 2 hours. When I got there for my appointment, they were backed up and told me wait would be 3-4 hours. I was not happy. I get places get busy, but a simple call could have allowed me to make alternative plans as I was planning to wait for tire change on 2 tires. I ended up getting a ride after the fact so I didn't have to sit around for up to 4 hours! Then, they left soap on my tires and didn't replace the caps on the tires. Seriously? Take pride in your work. This just screams they don't care about you or your vehicle. Now I have to fight to get them to ship me tire caps. Called about it and never got a call back. Horrible customer service. DO NOT RECOMMEND, GO AT YOUR OWN RISK. read more

Pep Boys - You can seriously see the lack of pride. Didn't clean my new tire and left off my caps!! - Auto Repair Near Me - Hyattsville, Maryland

Believe the reviews! This place is extremely chaotic. The rep gave us a 9am appointment for tire replacement and alignment for Sunday, August 22nd. They didn't show up to open the store until 9:45am. 45 mins of multiple people waiting until someone arrived to service the vehicles because EVERYONE had a 9am appointment. The manager, at least that's what he told a disgruntled customer, let us know there are only 2 techs work on Sunday. Kofi, another rep, gives everyone 9 am appointments because he isn't there to deal with the backlash. We were told the service would take 2 hours. We arrived 2.5 hours later and the car was still on the lift. Here it is 5 hours since arriving for the 9am appointment and it has yet to be completed. A customer complained about the wait and her incomplete service (she realized it was incomplete AFTER leaving and getting on the highway. It was incomplete because the manager failed to read the entire service document). The manager told the lady there is only one man working on cars and they do not listen to him because he's a young manager. Another tech came out and the manager asked him about a car and the tech responded "Lunch" very rudely. This place is insane. PLEASE save yourself the headache. It is definitely NOT worth it. read more

0 stars!!! I had an appointment and show up early. They will not honor it. Don't come to these liars.

Update: I waited 2:45 minutes just to get the diagnostic, and although I gave them the add with the service I wanted done during the check-in, I was told that the parts were not in stock (3hrs later) and that I had to wait until tomorrow for the job to be completed, even though I had an appointment for this specific service which I made online and hence should have flagged that the parts could not be in stock. This brings me to the problem; the online system is not connected to the store, which brings me to the good stuff. The Good Stuff: The staff is so friendly, understandable and reasonable that it almost makes up for the disconnect between the store and the online. I'll share more when I have time but Erick saved this experience from being a total disaster. In their defense, I realized that the wait is so long because of the disconnect between online and the store. The latter also creates issues with the price and warranty. The service ended up being cheaper than expected but still more than the online price, however the staff did what they could to make up for the difference. TMLSS if you plan ahead, i.e. call and make the appointment, purchase your parts off the pep-boys website and understand the process here takes a very long time, it's not that bad. I wish I could give a better rating just for the staff here but unfortunately the corporate systems in place are garbage. I'm still waiting on the regional manager to call me back after multiple tweets and calls with the reference number they gave me; but that's another story for another time, bottom line their system could use a major overhaul. read more

Wow, I wish I had read the reviews before visiting this store! In fact, I'm surprised I didn't. Needless to say, stay away. 1. I go online to schedule an appointment for the next morning. The online scheduling tool is what got me... I love online resources (ie Yelp reviews). 2. The next morning I arrive at the shop and they have no record of my appointment, despite my written confirmation. They tell me that it will take 24 hours to complete the diagnostic. Kinda long, but oh well. I take an Uber home. 3. 24 hours later I call the store to check on my car. Turns out that not only have they not completed the diagnostic... they haven't so much as glanced at my car and someone should be getting to it "later tonight". 4. I return to the store and pick up my car (still no diagnostic). The worker says nothing to me, thrusts me my keys and says "no charge". You don't freakin' say! A simple phone call to say they won't have time to look at my car would have saved me much headache. I tried to leave a review on their website and even that turned out to be a pain because the same review I just wrote here apparently does not meet their standards. Never again. read more

I ordered tires from a third party vendor to be delivered at Pep Boys. Not only was the ordering confirmation and delivery seamless and accurate. Staff, specifically, Kelvin; promptly scheduled me for the service, he was amazing in person! Making sure I was well informed of services to be rendered. Besides the very Very low cost installation fee ($29) this location was never going to truly profit off my business and yet they went above and beyond in keeping me informed throughout the whole process in a timely manner!! They will be my go to place for service in the future. read more

I came to my 9 O'Clock appointment....Dropped my car off and they told me it would be 2 hours....It actually ended up being 6 and a half hours and I'm not sure why as I was the first one there that day.The workers in the back looked confused and it looked chaotic in the back.I went to the firestone on base and my car came out in no time.I don't know what's going on here. read more

If you are having work done here, drop your car off first thing in the morning. Otherwise, you will be sitting in the waiting area with no updates for hours on end. Once my warranty on my tires expires, I will never come back here again I have been waiting for 4 hrs to get one tire patched and I had an appointment. My car finally got moved after 3 hrs and has just been sitting in the work bay for the last hour. I'm sure that I will only get a bullshit automated response from Pepboys telling me to email them and that they were sooo sorry I had an unpleasant experience. This place is the absolute worst read more

Had a 5:30 oil change appointment- I had marked in the online form that a would wait. When I got there they said the earliest they could do it was 7:30. Why have appointments if you can't keep them? read more

My sister, who is Deaf, just left this morning and was severely mistreated. She explained to the person helping her that she is Deaf and just needed them to speak clearly or lower their mask to aid in communication. They did NOT believe her, and would not lower their mask. They also proceeded to yell at her. Yelling at a Deaf person doesn't help. They are Deaf and incapable of registering sound, so you can be as loud as you want but they will not hear a word you are saying. Which is why she requested alternative communication methods. My sister has the ability to speak clearly, but she doesn't have the ability to HEAR WHAT IS BEING SAID TO HER. It takes not effort to write back and forth, nor does it take much effort to type a message on your phone. With Gallaudet University being less that half an hour away, there is a concentration of Deaf people in this area. So the idea of meeting a Deaf person shouldn't be foreign, but aside from that, compassion and cultural education should be administered to the staff. From my sister: "First thing I said was hi I am deaf I have an appt at 9 and he kept yelling get where the yellow line which is 6 feet. I said I can't hear you and your mask preventing me from reading your lips. He yelled louder, and that didn't work so I crept up to the counter he had an attitude and was like 'show me the car'. I did then he yelled again I am very annoyed and irritated and then he printed out the Paper with total and I left". read more

My mom who is 88 years old had her car towed to PEP BOYS on University Blvd. in Hyattsville Md... because it cut off while driving....they told her that the engine needed replacing and labor would be $2500 and the total would be $5000 ...I had her car towed from them to another shop...it never was the engine it was the spark plugs and is driving excellent....they need their behinds kicked ripping off people especially elderly people...they need to be investigated and if anyone else feels as though they got ripped off needs to report them as well....I'm letting the BBB know as well...I still have my estimate sheet as proof! read more

Had to return twice even though I made appointments. There are always delays, someone is always out, and at least a 2-3 hour wait time. There is never phone calls or heads up. Terrible customer service, one can stand waiting to speak to a representative when walking in for over 10 minutes. Had to miss lunch time twice to achieve nothing, spent more money driving back and fourth. read more

I assume the work was done well and have had no problems. I don't care for the hidden fees that increased the prices. I do my due diligence to compare prices, service, etc. and so I feel a bit like I was deluded. read more

The other day some stranger informed me that one of my front headlights was out. So, the next day I headed to the closest auto parts shop. (See previous review.) When I got home there was a message on my answering machine: [My neighbor] "Libby, I noticed when you pulled out this morning that one of your back tail lights is burned out." UGH!!! Since I am home "sick' today, I decided to head to my closest -to -home parts place. That would be Pep Boys. Just like any good parts place, this place has parts galore. Go to the back, tell the guy what you need and he'll give you the part number. That was easy. My two pack was $4.99. And wouldn't ya know it, but as I pulled into the lot I discovered my wiper fluid was bone dry. What did they have right by the register? Wiper fluid! Yay! Hopefully, I am set. But if you see me drive by with a burned out light please give me a toot! read more

They do not have the best online ordering system. If I order online, I expect to pay as well so I can walk in && walk out. With their process, I waited in line for 15 minutes while all the associates are assisting other customers (without being acknowledged) for them to have to go get what I ordered off the shelf then walk to the front to wait in another line. Then the person who got my item opened a register && took the next person in line so I had to wait instead of completing my transaction. Kinda sucks. read more

awful company. rip-off "warranties". They give you cheap tires, sell your a warranty that is no good and costs more to use than buying good tires somewhere else. They also take forever. Unfortunately zero stars is not an option. They promised to have the work done quickly but I was in there for half the day, thus losing half a day of work. They also completely destroyed my alignment and I had to take it to another shop and have it redone costing $200. They'll nickel and dime your for everything. It's a wonder this company is still in business. There was a line of customers all waiting for their cars, all frustrated. NEVER GOING BACK! read more

This is the WORST customer experience I ever had. I went into Pep Boys in Hyattsville Langley Park MD and went to service desk and ask the rep can I purchase a headlight for my Toyota and get fixed by the service time. She said yes dryly and ask what type of car I have so I told her the year, make and model of my car. She enter the information in then her phone rings and she runs to back to answer it so I'm think will it's scary time now she will probably just answer tell them she will call them back once she is finished with but NOPE she proceeds to talk to a child and whoever is watching them on FaceTime while I'm sitting there waiting. Another employee is in behind on his phone didn't even offer to finish up so I wait another 20 minutes for her to get off the phone for her bring the headlights bulb I asked for. At this point I'm pissed I just pay my money and leave. I go to mechanic to have them replace it and they let me know she gave me the wrong light .........Like WHAT!!!! I will Never buy anything from this Pep Boys again!!! Wasted my time and my money read more

My husband took his car to the location in Germantown for a scheduled visit at 10 am. He received word regarding the work that needed to be done which was 3 tires and an oil change after 11am. It took them all day, literally. The car wasn't ready til 545pm. Just plain incompetent and no apology for his inconvenience. Do yourself a favor and go somewhere else. read more