Convenience is everything for me, and Toyota Certified at Capital Plaza absolutely delivers…read more One of my favorite perks is their partnership with ridesharing. Instead of sitting in a stuffy dealership all day, I can grab a ride home and go about my day--huge win in my book. The staff is consistently super friendly, welcoming, and accommodating. That alone already sets the tone, but the efficiency is what really stands out. At other Toyota dealerships, I've experienced long waits with little to no communication--even while sitting right in the waiting area. That is not the case here. At this location, I'm never waiting all day. In fact, my car is often ready before I even realize it's been taken back for service. The communication is clear, the process is smooth, and everything feels well-organized. I truly appreciate the fast, efficient, and professional service provided by the service department. This is how dealership service should be done. Reliable, respectful of your time, and stress-free. Highly recommend for anyone looking for a better Toyota service experience

This shop is a goddamn disaster zone masquerading as a service center. I trusted them with my…read moreTacoma because the driver's window was acting up. Simple problem, right? They replaced the motor for free (warranty) and I was like This place is alright with me, but that was not to remain so. What should've been an easy win they instead turned a minor annoyance into a complete shitshow. The very next day the window barely cracks open, two fingers max. I haul it back in. Their brilliant diagnosis? "Oh, a gasket we forgot to secure properly was in the way." So they cut the damn thing, claim victory, and shove me out the door. Problem solved? Hell no. Now every time I open the door it sounds like a cat caught in a blender; grinding, scraping, something metal-on-metal that shouldn't be happening. The door fights me when I try to close it, like it's personally offended. And the window? Still refuses to open more than a crack. Same problem. Worse problem. New problems. I sent them a detailed, polite-but-firm email laying out exactly what they broke and demanding a plan to unfuck my truck. Months. Crickets. Absolute radio silence. Because of their butcher job my truck failed inspection. I'm out registration money, time, and now driving around with an illegal vehicle because these clowns can't be bothered to answer a damn email. They don't fix cars. They ruin them. Then they ghost you. Incompetence this deep isn't an accident: it's policy. Either management is asleep at the wheel or they simply do not give a single fuck about customers. Pick one. Both are disqualifying. If you enjoy watching your hard-earned money get lit on fire while your vehicle gets systematically destroyed, by all means bring it here. Otherwise run. Far. Fast. I'm already reporting this to Toyota corporate. A brand that good doesn't deserve amateurs who butcher repairs, ignore emails, and leave customers stranded with illegal vehicles.

We had a great experience buying a car from this location. I really dislike traditional car…read moredealerships, haggling, and high pressure sales tactics. Enterprise's "no haggle" pricing is real -- the price listed on their website for the car we wanted was exactly the price we paid - and it was a really good price. Plus, you don't realize that the amount of time it takes to buy a car from a dealer is because of all the negotiation tactics, etc. This was SO speedy - about an hour from deciding to buy to walking out with the keys. A few things: 1) We were looking for a particular color (in a particular make, model, etc) that was harder to fine, so we ended up paying Enterprise $300ish to ship the car we wanted from PA to MD. That worked great - it took about a week (as I was told to expect), and then we had first dibs on buying the car if we liked it upon arrival. 2) After purchase we took the car to our trusted mechanic and did a full "pre-purchase" inspection. It was in great shape. It was a huge relief to me to know that we had 7 days to return the car (for $200) if it had turned out to have issues. 3) Ty on the Enterprise team helped us and she was straightforward, friendly, and responsive. Definitely recommend working with her - but we interacted with others on the team and everyone seemed great. I think having a commission structure where sales reps get paid a flat fee per vehicle (rather than making more if the price goes up) supports sales reps in being efficient and straightforward. I know some people have a bias against buying former rental cars, but in my experience having now owned a couple, they are maintained well (with a clear and documented maintenance history), in very good shape, and often end up being a great deal. 100% recommend buying a car through Enterprise Car Sales and specifically the Lanham location and team. Thank you for making it such a smooth and pleasant experience!

This location is amazing! They treat you like family even if they are not the sales rep that is…read morehelping you. I worked with TY and she has been so consistent, patient, caring and made me feel comfortable purchasing my first car! The managers always greet me and make sure I am good and comfortable. Ready to buy a car?? Look no further this is the place to be. I am super happy to drive off the lot with my new car. Thanks Ty and the Enterprise family!!!

I went to this dealership to buy a used car with cash. I verified on the phone that the vehicle I…read morewanted was still there. Drove over an hour to get there. Upon arrival the lady informed me the car I wanted was "as is" and would not be Maryland inspected or even guaranteed to be operable. I went to a dealership to purchase a car that could be driven off the lot. She told me they would only do that with the more expensive cars. She refused fo work with me or be of any assistance. Do not go there!

I bought my first car from here on 09/12/2019!! Super happy with the results so far. Salesman…read moreworked with me on my credit and down payment. Ended up getting a great car, that in about 3 years I'll own. For my credit score, the price I'm paying monthly isn't bad at all! $2,900 down and a $350 monthly payment! To me it was worth it. Plus they are fixing all the issues I found wrong with the car at the lot. I have no complaints so far. If I do, I will update this accordingly.

Never have had an issue that Providence wasn't able to assist with. Wonderful customer service!…read moreBaba & Juanita are dutiful and attentive. I've rented multiple (4) times from Providence and just waiting to buy the right one from them. Know that this isn't like the big time rental companies, but their cars are clean and have gotten me to the mountains of West Virginia and the coast of Virginia without letting me down. **Pro Tip: If you don't have a credit card and can't rent from the majors, Providence (to the best of my belief) does cash rentals!

do not rent with this company!!!! they gave us a dirty car with all the lights on on the dash!…read morethere was no gas in the car upon pickup, the check engine light was on, the airbags didnt work, the car was old and run down! we only had the car for 4 hours before it broke down!!!! we got pulled over in the car and the officer said the registration was suspended and the tags were supposed to be taken! the car had no insurance on it for over 6 months!!!

Helping someone to get a car can be a real challenge. To make things even more challenging, we were…read morelooking for a specific car in a specific color with some specific options included as well. Easterns Automotive Group had the one we wanted and that's when I got in touch with Mike. Now I've been through the process of buying a few cars before and out of all the experiences I've had, Mike has done the most to make sure everything went smoothly and that we had an amazing experience. First, Mike made sure I was able to look over the Carfax and see if there was anything I might be concerned about. He didn't have to take the time to do this but he did. Then he made sure the car was thoroughly detailed for us as he knew this was going to be a special gift. When it came time to do the paperwork, things were a little more complicated because we were purchasing a vehicle out of state, but again, Mike was making sure we felt comfortable with everything and we never felt bad for asking questions if we had them. Finally, when it came time to ship the car, Mike was there making sure it got loaded ok and was safely on it's way. Now technically, Mike's job was done, but he wasn't done making sure our experience was the best. He was checking in to make sure the Jeep was delivered ok. Even though that wasn't his responsibility. He was genuinely excited to hear how my mom would react to seeing her Jeep and again, wanted to do everything he could to make sure she had a great experience. He even sent a card and called her to congratulate her! Mike went above and beyond because he not only helped make sure we were getting a beautiful Jeep for mom, but that she would get the kind of VIP experience that she would remember for the rest of her life. And that's not something you can necessarily pay for. It takes a special type of person who understands the value of relationships and that's what I came to see about Mike. He doesn't just treat you like a customer, he treats you like family. When buying a car from Mike, you feel like you're buying a car from a friend, someone who cares about you and is looking out for you. So thank you Mike! My mom will remember this experience for the rest of her life and we couldn't have done this without you. For anyone considering purchasing a vehicle, I would highly recommend giving Mike a call or stopping by and saying "hi!" Mike has such a gentle and loving personality, that I believe whether you end up buying a car from him or not, you'll consider the time speaking with him worthwhile. And if you're fortunate enough to get to know Mike to where you become like family with him, well that's the true blessing in all of this that goes way beyond the measure and worth of any vehicle you might decide to purchase.

I was frustrated in trying to buy a car and left but the manager called me the next day, met my…read moreprice and agreed to deliver there car to my house. I appreciated the service correction very much. Louis the sales guy was easy to work with.

This dealership deserves no stars... The most horrible place to buy a used car... I REFUSE TO…read morePURCHASE ONE HERE!!!.... The owner Mohamed is a crook. My younger sister purchased her first car from him...he assured her everything was fine with the car... She was pregnant at the time...2 mos after having the car she noticed that the air conditioning along with the heat did not work in the car... He told her throughout the whole winter he would fix it... He never did... That November my mom purchased a car from him.... Again assuring everything is fine with the car... It has heat but the air doesn't work...that doesn't take the cake though... Here it is about to be another November a whole year and still has paper tags...after she has already paid for them... He has come up with every excuse in the world as to why he has never gotten them... his excuse today is that she still has (1) payment left on the car and that it is her responsibility to get her tags... and he asks if I will buy a car from him... Never in this lifetime!!!.... SAVE YOURSELVES DMV!!!

never will i ever buy a car from mohammed he told me the same thing i brought i vehicle in the…read morewinter time i check everything and notice the heat didn't work he said he get the heat fixed. .when i came back for the vehicle he said the heat work let it run i sat right there and ran the heat i called him i was in my vehicle looking at him his wife picks up and say he not there im looking at the both of them while on his fake lot i told i ser the both of you why your lying this heat dont work he started to say the mechanic didnt fix it right it was working before i came i told him the alignment was messed up the only good thing he did was fixed that i went somewhere else to get my heat fix to the point he kept my vehicle for two weeks then aftet that im like where is my hard tags.by this time he said i gotta wait two more weeks i said oh hell no i meed my damn hard tags and i need thrm tomorrow or im callin a lawyer the next day he had my tags never will i buy a vehicle from him he's a liar everytime i had a conversation with him i made sure i taped it just in case i sue him then to top it off he tried to charge alot of money for a vehicle so i did research on kelly blue bo ok and edmunds thrn print it off to show him u cant sell this vehicle that much go to a auction for the bull shitt he selling from the auction beware he crooked and his wife will lie for him when he there i seen people come in there asking for there tags but i wasnt playing be also get people to lie and say the vehicle is inspected and knowing the vehicle wont pass the inspection and watch him reset things on vehicles so the lights can go off plz dont buy from he always say his customers come back not me ever in life

The staff was nice and attentive. They kept me up to date as my car was being serviced. It was a…read morenice touch that they have washed my car after the service was completed.

Nathan at East West Lincoln was highly recommended and he didn't disappoint! From beginning to end…read moreof our Lincoln purchase he was the ultimate professional. We shopped other brands as well as other Lincoln dealerships but Nathan made all the difference. He was transparent, provided the available options & didn't play any car dealership games which was so refreshing! He took the time to cover all of the features of the vehicle and made the experience enjoyable! (& we've had our share of not so great experiences during our car search journey.) It is an online sales world for car purchases now but rare Professionals like Nathan enhance the Digital experience with that human touch, courtesy and service approach that Digital alone can't provide. It has been a month and we are very happy with our Corsair. If you're in the market for a Lincoln, ask for Nate!

Awesome service from beginning to end from Ricardo! It was our daughter's first time buying a…read morevehicle and I gotta say it was the best experience. I would recommend going to this place for HONEST and EXCELLENT service! Wish all dealerships were like this. Only a few around.

My local go to over the AutoZ's and Advanced. Neil's counter people know parts and as a retired…read moremechanic that's important. Quality parts and fluids carried and usually in stock. They get a lot of business from independent mechanics and local shops but I've never had too long of a wait. Call ahead and they can set your parts aside for when you get there. I've mostly bought domestic car/truck parts from them GM, JEEP, and Toyota when I had my 4Runner. I'd recommended it and I know a retired worker from one of their sister stores in DC who vouches for the stores as well.

They have great service. We needed a turbo for a international 4300 truck. The part was not…read moreavailable even at the dealership and we needed the part Asap. They were able to find one in stock for us and we got it same day. Our truck was back in the road immediately. Thanks you