I ordered a cadillac converter for my 19 dodge charger. Then I asked them to return it. because I…read moreneeded 02 sensors only and I was told I can't return it n was told they told me over the phone when I ordered it.. I record all my phone calls n not once was I told I couldn't return it so now im out 700 dollars unless I seek legal action

I had an accident in the middle of a blizzard on the thruway while driving from Fredonia to…read moreConnecticut. I drive a Jeep, so I pulled over managed to find Castilone's service department online. They were so nice. I limped over to their shop and had two blown tie rods. They took me immediately, diagnosed the problem, and had me out the door in two hours flat, including diagnosis and getting parts delivered. They saved my life big time!! Many thanks to them for understanding my problem and for prioritizing my situation as someone far from home.

Do NOT use this business! I ordered rims and tires - over $2000 worth. Took 4 months to get. Lies…read moreand run-arounds with these people. They do not return calls. Then when I finally got them, they are the wrong rims, they lost my custom socket for the lugs and didn't do the work correctly. While in, I asked them to fix my tail pipe. I was charged for the repair in which I then had to go elsewhere to have it fixed correctly. I'm still waiting for a socket for my rims. No return calls ever from these people. I cannot believe they have lasted this long in business with the lack of customer service and lack of professionalism. I would never take a vehicle here again and recommend that no one else does.

Ordered special tires. Tommy told me he'd call when they came in. He never responded. Left numerous…read morevoice mails which he never acknowledged. (Ironically, while ordering the tires Tommy complained that a lot of customers were stiffing him on special order tires, and his mother would get upset with him for trusting people). I finally gave up trying to get a hold of them. Went to Sadam's instead. Got a better deal & faster, courteous service.

Paid over 1k dollars for new tires. Brakes and rotors. Only for the tires to wear out less than a…read moreyear. Did my own tire rotation. But because I didn't take it to them they couldn't prove the tires were rotated. Rotors were never replaced. They shaved down my old ones to make them look new. Why would I take my truck there to get my tires rotated when I can do them for free ? Guy at the front desk was a total Ahole. NEVER again going back to this place. Messed up my alignment as well. Didn't bother to put anti cease on the brakes between the rotor and the hub. It was ceased on so bad we had to use a sledge hammer to get it off. We live in NY. Everything rusts QUICK. Awful. Just awful. Maybe because I'm a girl they think I'm stupid. ‍

Excellent service and customer care. I am a small camper dealer 100 miles away. Brandon got my…read morecustomer from his area scheduled quickly and efficiently for a New York State trailer inspection. Made both my customer and my affordablecampersplus.com business very pleased. Wish I operated near by to do business there daily. Rock solid after only a five minute phone call. Much appreciated. Smitty